Unit 2 Global destinations - Learning Aim C

Question 1

What are the factors considered when planning travel arrangements for customers?

Answer 1

Convenience 
Timings 
Risk assessment 
Services 
Safety and Security

Question 2

What are the factors of convenience travellers will consider?

Answer 2

• the length and the total cost of the journey
• if transport is direct or changes
• number of changes or stopovers
• waiting times
• any onward transfers, connections or transit times

Question 3

What is a negative of convenience?

Answer 3

It can come as a cost

e.g. flights that seem cheap may not be convenient - may involve a change half way through with a long transit time

Question 4

Why is time of travel important for convenience?

Answer 4

• early flights might be cheaper but not convenient if there is a long journey to the airport

Question 5

Transfers and connections

Answer 5

Package holiday - they will be organised

Independent - will have to research and plan these themselves

Question 6

Why is it important to consider travel when arrived at the gateway airport?

Answer 6

-as without planning, especially if they arrive late at night, other transport services may be closed, so tourists require accurate departure times and reliable connections

Question 7

Timings - 24 hour clock

Answer 7

• used internationally

- can cause confusion when dealing with midnight

Question 8

Why are changes in time zone important?

Answer 8

• for plans and are included in any time calculations

- could lead to a traveller being late for connecting transport services or have a very long wait between two services

Question 9

Greenwich Mean Time (GMT)

Answer 9

• Standard time in Great Britain

- The time in the rest of the world is calculated in relation to GMT

Question 10

Daylight saving time

Answer 10

done in most regions of the world but some countries use different dates to the UK
-it is used to match hours of the day when people are studying or working with daylight hours

Question 11

What are changes in time travel planner should be aware of?

Answer 11

• Greenwich mean time and different time zones

- Daylight saving time - different dates in different companies

Question 12

jet lag

Answer 12

• caused by crossing time zones which leads to extreme tiredness
• a passengers mind and body has to adapt to the new hours of daylight
• takes a few days to adapt
• find they fall asleep during the day in their new time zone and can’t sleep at night

Question 13

What does the impact of jet lag depend on?

Answer 13

• whether you are going west - less disturbance
• or east - more disturbance
• time zone extended longitudinally - long haul journeys may feel no difference (Cape town)

Question 14

Services and level of comfort - different classes on scheduled and chartered flights?

Answer 14

Scheduled flights - offer economy, business and first-class options 
Charter - premium class for those willing to pay higher fares

Question 15

What does service and level of comfort depend on?

Answer 15

• how willing the customer is to pay extra
• how long the flight is
• off peak or peak seasons
• do they need extra leg room or priority boarding

Question 16

How do low-cost airlines earn revenue?

Answer 16

• by selling refreshments and other goods is a valuable method of making more money
• charge for extra services like priority boarding and premium class

Question 17

First class on rail

Answer 17

-offer free wifi, refreshments, snacks and more comfortable seat

Question 18

Safety and security measures

Answer 18

• stricter in developed world
• involve extensive checks on baggage and passengers by trained security personnel
• regular police patrols and CCTV coverage at stations and airports
• to prevent terrorist attacks and to reassure travellers
• passengers will consider the safety record and reliability of transport options and travel providers
• a previous crash might dissuade passengers

Question 19

What is a risk assessment?

Answer 19

The process of identifying potential dangers or risks

Question 20

What does a risk assessment involve?

Answer 20

• identifying things that may cause harm to people (hazards)
• deciding who might be harmed and how
• evaluating the risks and deciding how they can be reduced
• recording significant findings
• reviewing and updating the risk assessment

Question 21

Who carries out a risk assessment?

Answer 21

Customers may do informal risk assessments about the destination and form of transport and make their choices accordingly
- they will also rely on tour operator, transport provider and travel agent to have gone through risk assessment

Question 22

Risk assessment by FCO

Answer 22

Foreign commonwealth office - travel restrictions are put in place when it is dangerous for tourists to visit a particular destinations
-usually enforced during dangerous political situations or an outbreak of disease

Question 23

What happens if it is not safe to be in the destination - risk assessment?

Answer 23

-tour operators should offer an alternative holiday or refund
-tour operators have contingency plans in place to repatriate their customers if a dangerous situation occurs
Independent travellers - can be more serious if there is a problem in a destination - even if a traveller has purchased travel insurance, the insurance may not provide cover in the event of terrorist activity or an outbreak of war

Question 24

Risk assessment - health restrictions

Answer 24

• vaccinations
• some countries will not permit tourists to enter unless they have had vaccinations for typhoid and yellow fever
• tourists may have to carry a certificate as proof
• outbreaks of disease can prevent people from travelling

Question 25

What is the general information that an itinerary include?

Answer 25

• number of people travelling
• dates and duration
• total costs that are broken down
• entry and visa requirements
• health requirements

Question 26

Itinerary requirements
-travel details and onward arrangements
examples

Answer 26

• departure dates and times
• means of travelling to the departure point
• method of travel
• duration of travel

Question 27

What other information would a customer like to have on their itinerary? examples

Answer 27

• seating arrangements - airplane details
• any changes in time zone
• onward travel arrangements

Question 28

What may an extended itinerary include?

Answer 28

• type of trip (one/two centre, guided or independent)
• transfers
• any free leisure time
• any optional extras
• special assistance provided

Question 29

What are some cost factors?

Answer 29

• total cost
• discounts
• supplements
• exchange rates

Question 30

What are cost factors?

Answer 30

• cost of trip can be most important
• doesn’t necessarily mean the cheapest option is the most appealing
• need to know what service level for their money

Question 31

Total cost

Answer 31

can be presented per person, per room, per night

Question 32

Discounts

Answer 32

• can be offered in conjunction with a promotion such as a sale
• advance booking
• last-minute offers
• free places
• reward schemes
• integrated travel

Question 33

Supplements

Answer 33

an amount of money paid for an additional service

• rooms with particular views
• luggage charge
• pre-allocated seats
• class of service
• travel insurance
• private transfer services

Question 34

Exchange rates

Answer 34

• impacts tourists choice of destination
• have to consider price of attractions, eating, car hire when choosing
• if exchange rate is unfavourable then these purchases will cost more
• Exchange rate can go up and down so predictions may not be completely accurate