Employment In Travel And Tourism

Question 1

Direct employment

Answer 1

Is any job at any level in a travel and tourism business or organisation such as an airline or hotel, even if it’s a businesses support roles like Human Resources

Question 2

Indirect employment

Answer 2

Is any job in an industry that supports the travel and tourism industry, such as in industries like hospitality and retailing

Question 3

Types of roles available in the industry

Answer 3

Customer facing
Support and administration
Graduates programmes or trainees
Managerial and supervisory

Question 4

Customer facing

Answer 4

Deal directly with customers face to face, over the telephone and over the internet such as an agent in a tour operators call centre

Question 5

Support and administration

Answer 5

Enable the business or organisation to function and complete its aims, such as a Human Resources advisor working for a chain of travel agencies

Question 6

Graduate programmes or trainees

Answer 6

People in these roles are recruited for and trained in a particular specialism such as air traffic control

Question 7

Managerial and supervisory

Answer 7

Manage or supervise the work of other employees, such as a call centre manager or the manager of a travel agent retail store

Question 8

What are the different ways to enter a travel and tourism career?

Answer 8

• internships - a short period of experience with some lag pay and expenses
• apprenticing - combining further raining with work
• management trainee schemes - usually for graduates but sometimes for students who have completed a BTEC National
• starting at a low level and working up to supervisory or management roles

Question 9

Direct employment in transport principals

Answer 9

Airlines employ personnel such as air crew (pilots), customer-facing cabin crew for example flight attendants, and a supporting maintenance crew (engineers)
Cruise ships - wide range of jobs not directly related to tourism - beauticians,doctors, chefs
Traditional customer facing - port presenters who arrange excursions at different destinations

Question 10

Direct employment at transport hubs and gateways - airports

Answer 10

Airport
-check in
-customer facing - customer problems and queries
-baggage handling
-security screening
Some of these require few qualifications (baggage handling) unskilled and low paid
Graduates - operations management, air traffic control highly skilled and high pay