Unit 2 C- Sharpening the Team Mind: Communication and Collective Intelligence

Question 1

Collaboration

Answer 1

the art and science of sharing and using knowledge

Question 2

What does collaborative problem solving require?

Answer 2

groups to generate new information and make inferences that no individual group member
could have inferred..

so each person contributes new info, and together (with the shared info) makes conclusions they could not have otherwise made.

Question 3

What does collaborative problem solving require?

Answer 3

groups to generate new information and make inferences that no individual group member
could have inferred..

so each person contributes new info, and together (with the shared info) makes conclusions they could not have otherwise made.

Question 4

3 types of Inferences

Answer 4

Individual- generated by single member

Shared (generated by the group, which all
possess the information- come to general consensus)

collaborative (new information that can be inferred from
individual members’ information).
harder to achieve

Question 5

One strategy for improving the quality of pooled info, during collaborative problem-solving

Answer 5

Allowing individual group members the time to internally recall and record details of personal experience or observation that can be shared later with the group

Have structured process for information gathering and sharing

Question 6

Three points of possible error
regarding the transmission and receipt
of a message

Answer 6

• The sender may fail to send a message
• The message may be sent but it
  is inaccurate or distorted
• An accurate message is sent, but it is distorted or not received by the recipient

Question 7

Communication bias and other errors in the transmission and receipt of messages

Answer 7

• Message tuning
• Message distortion
• Saying is believing
• Biased interpretation
• Perspective-taking
  failures
• Illusion of transparency
• Indirect speech acts
• Uneven communication problem

Question 8

What is collective intelligence vs collaborative intelligence

Answer 8

Collective: Grouped or shared intelligence that emerges from the collaboration and collective efforts of individuals

Goal: census building
In other words: A had x skills, b has y skills, and c has z skills.. Together the group has skills x,y,z

Dan tapscoot & Anthony Williams- collective intelligence is an outcome of mass collaboration

This behaviour( mass collaboration) founded on 4 principles-

openness- willingness to share and take critique,

peering- work can be done without hierarchical approval- open for peer contributions and review,

sharing- the principle of being able to freely exchange ideas and feedback

acting globally- focuses on advancing communication technologies to reach out to all their members- is about overcoming distance barriers in an effort to capture new skills, ideas and markets

Collaborative intelligence: the team knowing how to work together in specific ways

So collaborative intelligence (knowing how to work together- having the correct processes, which help them get “the best result”) breeds collective intelligence- (“the best result”- the combined intelligence of the group)
Ref to team building- process- how to work together.. so this is an essential part of team building]

Question 9

Things to note-

Answer 9

both collaborative and collective intelligence are synergies

Question 10

Absorptive Capacity

Answer 10

person’s ability to transform
new knowledge into useable knowledge

Question 11

What are the aspects of adoptive capacity?

Answer 11

knowledge assessment, knowledge assimilation, and knowledge application

Question 12

Knowledge becomes a strategic resource when:

Answer 12

managers engage in
proactive scanning (mindful and rich search efforts) and then

put that knowledge into
practice via knowledge adaptation- turn info into- (clever, improvisational solutions to problems) and

knowledge augmentation ( when managers let knowledge challenge, change, and expand knowledge).

Question 13

Adaptive capacity

Answer 13

team’s ability to adapt their strategy
in the face of change and upheaval

Question 14

Information dependence
problem

Answer 14

term describing the fact that team
members are dependent on one another
for information

Question 15

Common information effect

Answer 15

group only recognizes and prioritizes information that is shared and available for all group members.

Question 16

Information redundancy

Answer 16

o how equally
distributed specifc information is among decision
makers

Question 17

Explain info redundancy graph

Answer 17

1. Distributed (partial overlap)- some info common to all, then other info common to some, then some unique info to one person
2. Non-overlapping
3. Fully shared

Question 18

Hidden profile

Answer 18

superior
decision alternative that is hidden from other members because only partial info supporting the choice is known

Question 19

Explain hidden profile graph

Answer 19

….

Question 20

Strategies that do not work for
reducing the common information
effect

Answer 20

• Increasing the size of the team- no cuz more people who may have unique info which may not be shared
• Increasing information load

*Increasing discussion

• Prediscussion polling

Question 21

Effective interventions for common information effect

Answer 21

1. Consider decision
   alternatives one at a
   time
2. Suspend initial judgment

3.Build trust and familiarity
among team members

Question 22

Mental models

Answer 22

mental representations of the world that
allow people to predict, understand and solve problems in a
given situation

Question 23

Team mental model

Answer 23

common understanding
that members of group share about how something
works

Question 24

How is team mental model developed?

Answer 24

develop through the process of
team members sharing their specialized KSAs

Question 25

Two key considerations in terms of individual mental models their actual work

Answer 25

The accuracy of their model

The degree of correspondence between member mental models– when we understand the understanding of each other, we can better face changes and adapt and work together.

Question 26

Transactive Memory System (TMS)

Answer 26

shared
system for attending to, encoding, storing, processing,
and retrieving information

Question 27

A TMS is a combination of two things

Answer 27

The knowledge possessed by particular team members

An awareness of who on the team
knows what

Question 28

Tacit coordination

Answer 28

synchronization of
members’ actions based on assumption about what
others on the team are likely to do

Question 29

Expand these points

Answer 29

TMS and team performance

• Developing a TMS in Teams
• An example of training in work groups

Question 30

Recommendations for team
development – maximizing team
performance through a TMS :

Answer 30

• Optimizing human
• resources Monitoring stress and pressure
• Teams that will work together
  should train together
• Planning for turnover

Question 31

Team learning

Answer 31

Group learning involves the basic process of sharing, storing and retrieving knowledge

Question 32

How do teams learn from the following:

Answer 32

• Learning from the environment
• Learning from newcomers and
  rotators
• Learning from vicarious versus in vivo
  experience
• Learning from threat, change, and
  failure

Question 33

Team longevity

Answer 33

how long teams work together

Question 34

Certain behavioural changes occur in teams that have worked together for more than five
years :

Answer 34

• Behavioral stability
  – Selective exposure
  – Group homogeneity
  – Role diferentiation

Question 35

T/F The overly-routinized team hinders
communication and obstructs innovation

Answer 35

T

Question 36

T/F May be desirable to design teams whose primary objective is
to act as innovation experts for the creation and transfer of the organization’s best practices

Answer 36

T

Question 37

Routinization versus
Innovation trade-off