1B- Performance and Productivity

Question 1

What purpose does an integrated model of successful performance do?

Answer 1

Description: Gives the interpretation of events that assist with an accurate analysis of a situation.

Prescription: Recommendations on how to improve

Question 2

What are the 3 essential conditions for team success?

Answer 2

Expertise (ability)
Engagement (motivation)
Execution (Strategy)

Question 3

What does team context include?

Answer 3

The organizational context in which a team does its work- org. structure

Team design in terms of internal functioning- leadership style, functional roles

Team culture: Prescriptive, prospective norms; goal contagion

Question 4

Expertise: what are the 5 crucial KSAs for team members?

Answer 4

Conflict resolution
Collaborative problem-solving
Communication
Goal setting and performance management
Planning and task coordination

Question 5

Choking Under pressure

Answer 5

Occurs when a person’s performance declines despite incentive for optimal performance

Question 6

Learning curves and expertise

Answer 6

With people around, the stimulation enhance performance in well learned behaviours

But hinders less well-learned behaviours- tasks you don’t know

Question 7

The stimulation from others initiates a threat response or a challenge response. Explain the terms

Answer 7

Challenge response: If person is an expert they will feel challenged by the presence of others

Threat response: If person is not an expert they will feel threated by the presence of others

Question 8

Social facilitation vs social inhibition

Answer 8

Social facilitation- predictable
enhancement in performance that occurs when people are in the presence of others.

Social inhibition: a person becomes concerned with discrepancies between their performance and standards of excellence​ and leaders are morelikely to hurt team performance by applying pressure

Question 9

What is psychological flow

Answer 9

A psychological state in which a person is highly engaged in a task

Question 10

What does engagement involve?

Answer 10

Engagement and motivation

Question 11

What is group potency?

Answer 11

the belief the group has in themselves: is a significant predictor of actual performance​

Question 12

Motivation gains

Answer 12

circumstances that increase the effort expended by group members in a collective task​

Question 13

Social loafing (in context of motivation)

Answer 13

the steady decline in motivation and the average work done per member as group size increases​

Question 14

Free-Riding

Answer 14

Basically social loafing

Question 15

Three main causes of free riding

Answer 15

Diffusion of responsibiity
Reduced sense of self-efficacy
Sucker aversion

Question 16

Suggestions for enhancing successful team performance

Answer 16

Promote involement
Increase identifiability
Strengthen team cohesion

Question 17

Execution: Practical steps to ensure successful execution

Answer 17

Use single-digit teams
Have an agenda
Practice
Set clear performance standards

Question 18

What are the performance criteria

Answer 18

Are the factors used to evaluate the success or failure of a team effort

Question 19

What are the 4 performance criteria

Answer 19

productivity- clear, elevating goal- and adapts to new info and change goals and organizational priorities shift, achieve goals efficiently

Cohesion

Learning- provide growth and development opportunities for each member

Integration- understand org. goals and work towards them

Question 20

Team performance equation

Answer 20

AP= PP + S-T
Actual productivity= potential productivity + synergy- performance threats

Question 21

Factors that affect potential productivity

Answer 21

Task demands
Available resources
Team process

Question 22

what is equifinality

Answer 22

—a team can reach the same outcome from various initial conditions and
by a variety of means.