1B- Performance and Productivity Flashcards
What purpose does an integrated model of successful performance do?
Description: Gives the interpretation of events that assist with an accurate analysis of a situation.
Prescription: Recommendations on how to improve
What are the 3 essential conditions for team success?
Expertise (ability)
Engagement (motivation)
Execution (Strategy)
What does team context include?
The organizational context in which a team does its work- org. structure
Team design in terms of internal functioning- leadership style, functional roles
Team culture: Prescriptive, prospective norms; goal contagion
Expertise: what are the 5 crucial KSAs for team members?
Conflict resolution
Collaborative problem-solving
Communication
Goal setting and performance management
Planning and task coordination
Choking Under pressure
Occurs when a person’s performance declines despite incentive for optimal performance
Learning curves and expertise
With people around, the stimulation enhance performance in well learned behaviours
But hinders less well-learned behaviours- tasks you don’t know
The stimulation from others initiates a threat response or a challenge response. Explain the terms
Challenge response: If person is an expert they will feel challenged by the presence of others
Threat response: If person is not an expert they will feel threated by the presence of others
Social facilitation vs social inhibition
Social facilitation- predictable
enhancement in performance that occurs when people are in the presence of others.
Social inhibition: a person becomes concerned with discrepancies between their performance and standards of excellence and leaders are morelikely to hurt team performance by applying pressure
What is psychological flow
A psychological state in which a person is highly engaged in a task
What does engagement involve?
Engagement and motivation
What is group potency?
the belief the group has in themselves: is a significant predictor of actual performance
Motivation gains
circumstances that increase the effort expended by group members in a collective task
Social loafing (in context of motivation)
the steady decline in motivation and the average work done per member as group size increases
Free-Riding
Basically social loafing
Three main causes of free riding
Diffusion of responsibiity
Reduced sense of self-efficacy
Sucker aversion
Suggestions for enhancing successful team performance
Promote involement
Increase identifiability
Strengthen team cohesion
Execution: Practical steps to ensure successful execution
Use single-digit teams
Have an agenda
Practice
Set clear performance standards
What are the performance criteria
Are the factors used to evaluate the success or failure of a team effort
What are the 4 performance criteria
productivity- clear, elevating goal- and adapts to new info and change goals and organizational priorities shift, achieve goals efficiently
Cohesion
Learning- provide growth and development opportunities for each member
Integration- understand org. goals and work towards them
Team performance equation
AP= PP + S-T
Actual productivity= potential productivity + synergy- performance threats
Factors that affect potential productivity
Task demands
Available resources
Team process
what is equifinality
—a team can reach the same outcome from various initial conditions and
by a variety of means.
