Unit 1 Operation Management Flashcards
To supply a service such as cleaning it is necessary to bring together the following resources;
People to organise the business and to do the actual cleaning
Cleaning materials and equipment
What is production ?
Is the process of changing inputs such as labour services into goods and services that can be sold
What is job production?
Is a method of production in which a product is supplied to meet the exact requirements of a customer
What are examples of job production?
Personal trainers Taylors and restaurant
Why is the job production expensive?
Because the production as each product is different and make those changes in the production process& often requie skilled employee therefore considerable amount of training
What is batch production?
It’s a method of production in which a group of similar products are produced at the same time
Give me examples of batch production
Bakeries and wallpaper Manufacturers
What is the advantages of batch production?
It allows employees to specialise in one task and to become a efficient at it rather than frequently switching between tarts
What is a dis advantage of batch production?
The business has to estimate it sells as it may be making products without knowing how many customers it will have
Is the business does not estimate itself at correctly it may be left with unsold products
What does efficient production mean?
It takes place when a business uses a minimum amount of resources to produce its good service and good
What does customer service mean?
Is the part of a businesses activities that is concerned with meeting customers need as fully as possible
How might a business have a good customer service?
Product information-customers expect to Claire information about goods and services this helps them to make the right decision about what product to buy
Employees in order to provide high-quality customer service employees need the right skills and for customer
Payments businesses may benefit from meeting customers needs by offering a variety of ways of paying for goods and services
What does after sales service mean?
Is the meeting of customers needs after they have purchased a product for example by repairing or servicing the product
What are the benefits of customer services? (Long term )
Increasing revenue and profit
Satisfied customers will be attracted to the business and may buy again from the business as well as encouraging others to do so
Rising market share
Customer loyalty
What does customer loyalty mean?
That a businesses customers make repeat purchases because they preferred the business products to those of its rival
