Unit 1 - Interaction Design

Question 1

What does UIUX stand for?

Answer 1

user interface user experience

Question 2

describe UIUX (human cognition in user interfaces)

Answer 2

• lesser cognitive load on users’ mind = provides better performance of design
• the more we overload the user, the more questions/frustrations they will have
• “if something is hard to use, I just don’t use it as much” - user quote from book “don’t make me think” by Steve Krug

Question 3

From the user’s perspective… (human cognition in user interfaces)

Answer 3

• customer or user’s opinion is important
• what are their needs?
• what is the users’ task?
  eg. appointment booking on online website
• website layout
• user-friendly, can perform task faster
• can lose customers/clients to other websites that are easier to use

Question 4

what’s an example of lesser cognitive load on user’s mind providing better performance design?

Answer 4

new kodak cameras - push the button, don’t worry what happens inside (but decreased customizability and control)

Question 5

from the user’s percpective (cont’d):

Answer 5

• obvious answers over doubts/requiring thought
• design should match the expectations of the users
• perception biased by previoys experience
• user seek a pattern of information (using responsive design, not overloaded with info)
• elimination of redundant information and steps

Question 6

describe understanding the users (human cognition in user interfaces)

Answer 6

• target audience: a particular group of users who will be using the product/interface design
• potential target audience: added features to cater to needs of different user groups
  *want to be mindful of both audiences

Question 7

describe the kano model

Answer 7

model of customer satisfaction
- satisfied/dissatisfied on y axis
- not implemented (aka no features)/fully implemented on x axis

Question 8

if objects are classified as “delighters” on the kano model, this means

Answer 8

above basic performance but not overloaded with features

Question 9

if objects fall under “performance” on the kano model, this means

Answer 9

performance for bare minimum (some new features, customers feel fine)

Question 10

if objects are classified as “basic needs” on the kano model, this means

Answer 10

• more features added
• doesn’t mean it’s better
• overwhelmed/dissatisfied

Question 11

the crossover point between the x and y axis (0,0) on the kano model means

Answer 11

neutral satisfaction

Question 12

over time, delighters (kano model) will turn into

Answer 12

basic needs
*for product extension, need to come up with updated movel when this happens (ie. sales decrease)
*product life-cycle graphic on slides

Question 13

list the 5 types of interaction

Answer 13

instruction, conversing, manipulating, exploring, responding
*the interaction type differs from the interface style

Question 14

describe instructing

Answer 14

where users issue instructions to a system

Question 15

describe conversing

Answer 15

where users have a dialogue with a system

Question 16

describe manipulating

Answer 16

where users interact with objects in a virtual or physical space by manipulating them

Question 16

describe exploring

Answer 16

where users move through a virtual environment or a physical space

Question 17

describe responding

Answer 17

where the system initiates the interaction and the user chooses whether to respond

Question 18

how does an interaction type differ from the interface style?

Answer 18

an interaction tyep could be conversing or responding. An interface style supports particular interaction types (eg. menus, gestures, touch, voice)

Question 19

list the order in the label design model

Answer 19

Detect label>read>comprehend>decide>comply

Question 20

describe the “detect label” step in the label design model

Answer 20

Label
- prominent location
- high visibility
- brief

user
- alert

Question 21

describe the “read” step in the label design model

Answer 21

Label
- appropriate reading level
- icon understandable
- readable fonts

User
- has reading skills

Question 22

describe the “comprehend” step in the label design model

Answer 22

Label
- understandable wording
User
- understands language
- appropriate mental state

Question 23

describe the “decide” step in the label design model

Answer 23

user
- believes warning
- perceives cost of compliance
- understands risk of noncompliance

Question 24

describe the “comply” step in the label design model

Answer 24

user
- capable of behaviour change
- remembers to change behaviour

Question 25

describe design guidelines (labels)

Answer 25

• permanence and durability of labels
• markings should be permanent and should remain legible thoughout the intended life of the equipment under anticipated use and maintenance conditions
• durability is of specifal concert for controls like keypads and pushbuttons because constant use can lead to wear