Understand Quality in the Context of a Project

Question 1

Explain what is Meant by Quality Planning

Answer 1

• Quality Planning: defining what standards are acceptable and then how these standards will be met.
• Quality planning requires the project team to assess the information available to them at the start of the project and figure out how they will prevent defects
  and measure quality.
• This will involve fully understanding stakeholders’ needs and how you will measure achievement of these expectations in relation to the quality of the deliverables.

Question 2

Differentiate Between Quality control and Quality Assurance - QUALITY CONTROL

Answer 2

• Quality Control (QC) entails the measuring and inspection of deliverables to ensure that they conform to the agreed acceptance criteria.
• Both QA and QC will use a number of common tools that help to ensure that quality expectations are satisfied.
• Whether these tools are used in a proactive or reactive nature dictates whether the QA or QC process is being applied during their use.

Question 3

QUALITY ASSURANCE

Answer 3

• Quality Assurance (QA) aims to proactively prevent defects and problems occurring.
• Effective implementation of QA will ensure that quality processes are effective and are consistently adopted.
• Methods must be clearly documented and communicated with relevant training being provided if required.
• Audits have the following objectives:

> identify the best practices that are being implemented by the project teams

> identify gaps in the adoption of the processes

> share best practice across the organisation and/or industry sectors

> process support to project teams who require help in the implementation of quality processes

> ensure that lessons learned are stored in a repository and disseminated across the organisation.