Understand communication within project management Flashcards
what are 5 benefits to a project of a communication plan
- appropriate media is used so message is received and understood
- more focused communication to stakeholders - avoiding mass communication
- consistent communication - agreed framework
- communication systematically improved - feedback channels, barriers identified
- adherence to governance and standards - follow norms and avoid breaches
what does stakeholder analysis achieve
- identify stakeholders
- establish interest and power
what will an effective communications management plan address
7 W’s
- what message to stakeholder
- who should communicate
- what media to use
- when and how often to communicate
- what feedback will there be
- what are barriers
- which stakeholders should communicate directly
what are 5 factors that can affect communication
- technical jargon
- culture and hierarchy
- geography and time zones
- physical environment
- planning
what are positive and negative affects on communication of using technical jargon
Positive - complex information with summary - adds to understanding and engagement
Negative - information without summary - unable to understand or engage
what are positive and negative affects on communication of culture and hierarchy
Positive - senior staff support inclusion of junior staff
Negative - can feel intimidated by seniors
what are positive and negative affects on communication of geography and time zone
Positive - timing planned for common availability or staff compensated
Negative - staff working outside normal hours
what are positive and negative affects on communication of physical environment
Positive - suitable, safe environment helps motivate staff
Negative - noisy or distracting office lessens focus
what are positive and negative affects on communication of planning
Positive - information only goes to those who need it
Negative - poor planning leads to ad-hoc and poor communication
What are sources of conflict within a project
concept - stakeholder influence
definition - priority of requirements
deployment - resource availability
transition - non-acceptance
adoption - not adopted by BAU
benefits realisation - disagreement of measurement
What is the Thomas Kilmann model
think about conflict using two dimensions
- desire to achieve one’s own objectives
- desire to help others achieve their objectives
what are the 5 parts to the Ralph Kilmann conflict model
compete - I’m right / you’re wrong - when quick decision needed
collaborate - work together - integrative solution is important
avoid - trivial issue or more important issues pressing
accommodate - you’re right / I’m wrong - allows better position to be considered
compromising - split the difference- goals are not worth potential disruption
why is planning important for negotiation
- higher likelihood of desirable outcome
- objectives defined
- consider criteria to achieve
- identify areas for concession
- understand BATNA
- set limits
what is BATNA
best alternative to negotiated agreement
what is MFP
most favourable position
what is ZOPA
zone of possible agreement
what establishes the ZOPA
the positions of BATNA for the buyer and seller define the ZOPA
