Understand communication within project management Flashcards
what are 5 benefits to a project of a communication plan
- appropriate media is used so message is received and understood
- more focused communication to stakeholders - avoiding mass communication
- consistent communication - agreed framework
- communication systematically improved - feedback channels, barriers identified
- adherence to governance and standards - follow norms and avoid breaches
what does stakeholder analysis achieve
- identify stakeholders
- establish interest and power
what will an effective communications management plan address
7 W’s
- what message to stakeholder
- who should communicate
- what media to use
- when and how often to communicate
- what feedback will there be
- what are barriers
- which stakeholders should communicate directly
what are 5 factors that can affect communication
- technical jargon
- culture and hierarchy
- geography and time zones
- physical environment
- planning
what are positive and negative affects on communication of using technical jargon
Positive - complex information with summary - adds to understanding and engagement
Negative - information without summary - unable to understand or engage
what are positive and negative affects on communication of culture and hierarchy
Positive - senior staff support inclusion of junior staff
Negative - can feel intimidated by seniors
what are positive and negative affects on communication of geography and time zone
Positive - timing planned for common availability or staff compensated
Negative - staff working outside normal hours
what are positive and negative affects on communication of physical environment
Positive - suitable, safe environment helps motivate staff
Negative - noisy or distracting office lessens focus
what are positive and negative affects on communication of planning
Positive - information only goes to those who need it
Negative - poor planning leads to ad-hoc and poor communication
What are sources of conflict within a project
concept - stakeholder influence
definition - priority of requirements
deployment - resource availability
transition - non-acceptance
adoption - not adopted by BAU
benefits realisation - disagreement of measurement
What is the Thomas Kilmann model
think about conflict using two dimensions
- desire to achieve one’s own objectives
- desire to help others achieve their objectives
what are the 5 parts to the Ralph Kilmann conflict model
compete - I’m right / you’re wrong - when quick decision needed
collaborate - work together - integrative solution is important
avoid - trivial issue or more important issues pressing
accommodate - you’re right / I’m wrong - allows better position to be considered
compromising - split the difference- goals are not worth potential disruption
why is planning important for negotiation
- higher likelihood of desirable outcome
- objectives defined
- consider criteria to achieve
- identify areas for concession
- understand BATNA
- set limits
what is BATNA
best alternative to negotiated agreement
what is MFP
most favourable position
