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UN E-Government Survey Flashcards

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1
Q

As defined by the UN:

What is e-government?

A

Use of ICT by the government to provide information and public services

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2
Q

What are the broader aspects of e-government?

A

Usage of ICTs in Integrating workflows, managing data, enhancing public service delivery, expanding communication channels

We Expand communication channels for engagement and empowerment of people

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3
Q

How has e-government helped in addressing the global health crisis?

A

Digital technologies allowed governments to play a key role

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4
Q

What role can digital government play during periods of isolation, uncertainty, and vulnerability?

A

Ensure effective delivery of essential public services

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5
Q

What is the major global crises that E-government can help tackle?

A

climate change

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6
Q

What role did digital government tools play in the fight against COVID-19?

A

Important role

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7
Q

What percentage of Member States have established dedicated portals or created space in their national portals to address pandemic-related issues and public services?

A

90%

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8
Q

What have digital government tools been proven to be?

A

Essential

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9
Q

What are the contributions of digital transformation and digital government highlighted in the 2022 Survey?

A

Accelerating the realization of the 2030 Agenda for Sustainable Development and ensuring that no one is left behind and offline in the digital age

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10
Q

Elaborate on the Statement:

E-government is not about services provision alone

A

It also plays a role in strengthening digital literacy (Goal 4), digital inclusion (Goals 5, 8 and 10), digital connectivity (Goal 9), and digital identity (Goal 16)

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11
Q

How can e-government be an enabler of sustainable development?

A

Through innovation, efficiency, better services, transparency, accountability, inclusiveness, and restoring trust.

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12
Q

What is the UN E-Government Survey?

A

It is the only report in the world that assesses e-government development status

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13
Q

How many UN Member States are assessed in the survey?

A

193

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14
Q

What is the purpose of the survey?

A

The Survey serves as a tool for decision-makers to identify their areas of strength and challenges in e-government & to guide e-government policies and strategies

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15
Q

What does the UN E-Government Survey assess?

A

The use of ICT to transform and reform the public sector

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16
Q

How does the assessment rate countries?

A

Relative to one another

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17
Q

Who publishes the UN E-Government Survey?

A

United Nations Department of Economic and Social Affairs (UN DESA)

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18
Q

How often has the UN E-Government Survey been published?

A

Biennially since 2001

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19
Q

What does the Survey assess?

A

E-government development status

Over this time, established a body of in-depth data sets and analysis.

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20
Q

What should each country consider when deciding upon its e-government initiatives?

A

National development priorities and SDGs

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21
Q

What is the purpose of the Survey?

A

Benchmarking and development tool for countries to learn from each other

Identify areas of strength and challenges in e-government and shape their policies and strategies.

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22
Q

Who does the Survey inform?

A

Intergovernmental bodies

including the United Nations General Assembly

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23
Q

What is the E-Government Development Index (EGDI)?

A

A structured measure of e-government development

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24
Q

What are the three components of EGDI?

A

Online Service Index, Telecommunication Infrastructure Index, Human Capital Index

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25
Q

What does the Online Service Index measure?

A

The online presence of government and the services provided to citizens online

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26
Q

What does the Telecommunication Infrastructure Index measure?

A

measures through several indicators the infrastructure through which citizens can have access to the government online services.

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27
Q

What does the Human Capital Index measure?

A

measures the educational base of citizens that will allow them to access the government services online.

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28
Q

What are the positive uses of the Survey?

A

Shares knowledge and good practices aiding countries in making policy-decisions.

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29
Q

POSITIVE USES OF THE SURVEY

What does the United Nations E-Government Survey serve as?

A

Incentive for governments to promote e-government development

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30
Q

POSITIVE USES OF THE SURVEY

What does the United Nations E-Government Survey serve as and what does it indicate?

A

It serves as a barometer of e-government trends and indicates the direction of e-government development.

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31
Q

POSITIVE USES OF THE SURVEY

What does the United Nations E-Government Survey demonstrate?

A

Global progress in e-government development through the record of findings over the past 10 years.

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32
Q

POSITIVE USES OF THE SURVEY

How is the Un governemnt survey related to the media?

A

It helps draw attention from the media to issues of e-government development and institutions working with them

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33
Q

What can the misinterpretations of the survey be?

A

Ranking not being realized as a comparative tool of relative value

For example, even if a country continues to have a good e- government performance but other countries perform better, the ranking of that country may go down.

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34
Q

Who produces The Survey?

A

DPADM of the United Nations DESA

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35
Q

What does the EDGI used to measure?

A

The readiness and capacity of national institutions to use ICTs to deliver public services.

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36
Q

What is the ITU?

A

The International Telecommunication Union, is a specialized agency of the United Nations that is responsible for issues that concern information and communication technologies.

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37
Q

What does the EDGI do as a composite indicator?

A

As a composite indicator, the EGDI is used to measure the readiness and capacity of national institutions to use ICTs to deliver public services

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38
Q

What is the function of DPADM?

Division for Public Administration and Development Management

A

Assists UN Member States in fostering efficient, effective, transparent, accountable, clean and citizen-centered public governance

39
Q

What are the development goals DPADM aims to achieve?

A

Millennium Development Goals (MDGs) and post-2015 Sustainable Development Goals (SDGs).

40
Q

When is the UN E-Government Survey published?

A

Every two years

41
Q

What information did Member States provide through the Member State Questionnaire?

A

Website addresses for government ministries and national portal(s)

42
Q

What information did Member States provide through the Member State Questionnaire?

A

Website addresses for government ministries and national portal(s)

43
Q

How were the submitted sites used?

A

During the verification process

44
Q

What is the United Nations E-Government Development Index (EGDI)?

A

A composite index based on three normalized indices: Online Service Index (OSI), Telecommunications Infrastructure Index (TII), and Human Capital Index (HCI).

45
Q

What is the significance of the UN EGDI?

A

An important ranking and measuring development tool for ministers, policymakers, and analysts studying e-government.

46
Q

What does the Survey assess?

A

Global and regional e-government development

47
Q

How does the Survey rate national government initiatives?

A

Comparatively

48
Q

What is the purpose of the Survey?

A

To provide a snapshot of country trends and rankings in e-government development in the implementation of the Sustainable Development Goals

49
Q

What goals does the Survey focus on?

A

The implementation of the Sustainable Development Goals

50
Q

What is a composite?

A

made up of several parts or elements

51
Q

What is normalization?

A

adjusting values to a common scale

52
Q

What is the E-Participation Index (EPI)?

A

assessment of government participation through ICT

53
Q

What is the Local Online Services Index (LOSI)?

A

Assessment of progress in local e-government development

54
Q

What is the Open Government Data Index (OGDI)?

A

index measuring availability of government data

55
Q

What does the formula EDGI = (1/3 OSI + 1/3 TII + 1/3 HCI) represent?

A

The calculation of the EDGI (E-Government Development Index)

56
Q

What is the purpose of the Z-score standardization procedure in the calculation of EDGI?

A

To ensure that each component index presents comparable variance

57
Q

What would happen if the Z-score standardization treatment was not implemented?

A

The EGDI would mainly depend on the component index with the greatest dispersion

58
Q

What is the formula for calculating the standard score (Z-score)?

A

z = (X-mu)/Standard deviation

59
Q

How is the overall EGDI derived?

A

By taking the arithmetic average of the three component indices

60
Q

What is the online service index (OSI)?

A

A composite indicator measures the use of ICTs by governments.

61
Q

What is the Online Service Index (OSI)?

A

A four-stage model based on state’s online presence

62
Q

What are the stages in the OSI model?

A

Emerging, Enhanced, Transactional, Connected

63
Q

What does the Emerging stage of the OSI model involve?

A

Offering basic information online

64
Q

What does the Enhanced stage of the OSI model involve?

A

Greater resources and e-Tools and e-Services

65
Q

What does the Transactional stage of the OSI model involve?

A

Interactive applications, financial and non-financial transactions

66
Q

What does the Connected stage of the OSI model involve?

A

Full interoperability, G2G to C2G

67
Q

What is the Online Services Index component of the E-Government Development Index?

A

Indicator measuring use of ICTs by governments in delivering public services

68
Q

What is the OSI data based on?

A

Based on a survey of the online presence of all 193 Member States

69
Q

What aspects are assessed in the Survey for the Online Services Index?

A

Technical features of national websites, e-government policies and strategies

70
Q

How are the results of the Online Services Index presented?

A

Standardized index values on a scale from zero to one

71
Q

What is the purpose of the index values?

A

To capture the online performance relative to each other

72
Q

What does a high score indicate?

A

Best current practice rather than perfection

73
Q

What does a low score or no change in score indicate?

A

Does not mean no progress in e-government development

74
Q

What was the main contributor of EGDI score improvement in all income groups in 2018?

A

OSI

75
Q

OSI:

What does Stage I represent?

A
  • Limited and basic information
  • Web page and/or an official website
  • Links to basic ministries/departments may/may not exist
  • Links to regional/local government may/may not exist
  • Some archived information
  • Most information remains static with the fewest options for citizens

Archived information such as messages from Heads of State

76
Q

What is Stage II of government online presence?

A
  • Provides greater public policy and governance sources of current and archived information
  • User can search for a document and there is a help feature and a site map provided
  • Larger selection of public policy documents
  • policy briefs on specific education or health issues
  • Though more sophisticated, the interaction is still primarily unidirectional with information flowing essentially from government to the citizen.

such as policies, laws and regulation, reports, newsletters, and downloadable databases

77
Q

What can users do in Stage II?

A

Search for documents, use help feature, and access site map.

78
Q

What is Stage III of government online presence?

A
  • Allows two-way interaction between the citizen and his/her government
  • Includes all C2G interactions allowing him/her to submit these online 24/7
  • Citizens are able to pay for relevant public services
  • Providers of goods and services are able to bid online for public contracts via secure links.

Options for paying taxes; applying for ID cards, birth certificates/passports, license renewals

79
Q

Stage 3 of OSI:

What options are included in the online e-government initiatives?

A

Options for paying taxes, applying for ID cards, birth certificates/passports, license renewals, etc.

80
Q

Stage 3 of OSI:

What can providers of goods and services do through the online e-government initiatives?

A

Bid online for public contracts

81
Q

Stage IV:

What is the Connected Presence characterized by?

A
  • Integration of G2G, G2C, and C2G interactions
  • The most sophisticated level in the online e-government initiatives
  • Government encourages participatory deliberative decision-making and is willing and able to involve the society in a two-way open dialogue
  • Interactive features such as the web comment form, and innovative online consultation mechanisms
  • The government actively solicits citizens’ views on public policy, law making, and democratic participatory decision making.
82
Q

How does the government involve society in decision-making?

A

Through two-way open dialogue

83
Q

IV. Connected Presence:

What methods does the government use to solicit citizens’ views?

A

Web comment form, online consultation mechanisms

84
Q

What sources do we use for the online service Index (OSI)?

A

Based on data collected from an independent Online Service Questionnaire (OSQ) complemented by a Member State Questionnaire (MSQ)

85
Q

Who conducts the OSQ?

A

conducted by UNDESA

86
Q

What is the purpose of the OSQ?

A

It assesses the national online presence of all 193 United Nations Member States

87
Q

How is the MSQ conducted?

A

Member states are sent an invitation to provide information regarding their website addresses (URL) for different government ministries and the national Portal(s) through a questionnaire

88
Q

When conducting the MSQ, what other Information is requested with regards to URL

A
  • open government data (OGD),
  • e-participation
  • designated authority in charge of e-government policies
89
Q

What is the objective od the MSQ?

A

To gather information from Member States in preparation of the United Nations E-Government Survey

90
Q

Does the response of the MCQ affect the EDGI?

A

No it does not directly affect the UN E-Government Development Index (EGDI), which is a composite index of (OSI), (TII) and (HCI).

91
Q

Inputs to the MSQ are used by the United Nations E-Government Survey team for __________

A

more in-depth country analysis, fact-checking and data quality assurance.

92
Q

Who constructs the TII?

A

the International Telecommunications Union (ITU)

93
Q

Who constructs the HCI?

A

The United Nations Educational, Scientific and Cultural Organization

94
Q

Who assesses national portals to construct the OSI?

A

UNDESA assesses national portals with the assistance of independent researchers to construct the OSI

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