UN E-Government Survey Flashcards
As defined by the UN:
What is e-government?
Use of ICT by the government to provide information and public services
What are the broader aspects of e-government?
Usage of ICTs in Integrating workflows, managing data, enhancing public service delivery, expanding communication channels
We Expand communication channels for engagement and empowerment of people
How has e-government helped in addressing the global health crisis?
Digital technologies allowed governments to play a key role
What role can digital government play during periods of isolation, uncertainty, and vulnerability?
Ensure effective delivery of essential public services
What is the major global crises that E-government can help tackle?
climate change
What role did digital government tools play in the fight against COVID-19?
Important role
What percentage of Member States have established dedicated portals or created space in their national portals to address pandemic-related issues and public services?
90%
What have digital government tools been proven to be?
Essential
What are the contributions of digital transformation and digital government highlighted in the 2022 Survey?
Accelerating the realization of the 2030 Agenda for Sustainable Development and ensuring that no one is left behind and offline in the digital age
Elaborate on the Statement:
E-government is not about services provision alone
It also plays a role in strengthening digital literacy (Goal 4), digital inclusion (Goals 5, 8 and 10), digital connectivity (Goal 9), and digital identity (Goal 16)
How can e-government be an enabler of sustainable development?
Through innovation, efficiency, better services, transparency, accountability, inclusiveness, and restoring trust.
What is the UN E-Government Survey?
It is the only report in the world that assesses e-government development status
How many UN Member States are assessed in the survey?
193
What is the purpose of the survey?
The Survey serves as a tool for decision-makers to identify their areas of strength and challenges in e-government & to guide e-government policies and strategies
What does the UN E-Government Survey assess?
The use of ICT to transform and reform the public sector
How does the assessment rate countries?
Relative to one another
Who publishes the UN E-Government Survey?
United Nations Department of Economic and Social Affairs (UN DESA)
How often has the UN E-Government Survey been published?
Biennially since 2001
What does the Survey assess?
E-government development status
Over this time, established a body of in-depth data sets and analysis.
What should each country consider when deciding upon its e-government initiatives?
National development priorities and SDGs
What is the purpose of the Survey?
Benchmarking and development tool for countries to learn from each other
Identify areas of strength and challenges in e-government and shape their policies and strategies.
Who does the Survey inform?
Intergovernmental bodies
including the United Nations General Assembly
What is the E-Government Development Index (EGDI)?
A structured measure of e-government development
What are the three components of EGDI?
Online Service Index, Telecommunication Infrastructure Index, Human Capital Index
What does the Online Service Index measure?
The online presence of government and the services provided to citizens online
What does the Telecommunication Infrastructure Index measure?
measures through several indicators the infrastructure through which citizens can have access to the government online services.
What does the Human Capital Index measure?
measures the educational base of citizens that will allow them to access the government services online.
What are the positive uses of the Survey?
Shares knowledge and good practices aiding countries in making policy-decisions.
POSITIVE USES OF THE SURVEY
What does the United Nations E-Government Survey serve as?
Incentive for governments to promote e-government development
POSITIVE USES OF THE SURVEY
What does the United Nations E-Government Survey serve as and what does it indicate?
It serves as a barometer of e-government trends and indicates the direction of e-government development.
POSITIVE USES OF THE SURVEY
What does the United Nations E-Government Survey demonstrate?
Global progress in e-government development through the record of findings over the past 10 years.
POSITIVE USES OF THE SURVEY
How is the Un governemnt survey related to the media?
It helps draw attention from the media to issues of e-government development and institutions working with them
What can the misinterpretations of the survey be?
Ranking not being realized as a comparative tool of relative value
For example, even if a country continues to have a good e- government performance but other countries perform better, the ranking of that country may go down.
Who produces The Survey?
DPADM of the United Nations DESA
What does the EDGI used to measure?
The readiness and capacity of national institutions to use ICTs to deliver public services.
What is the ITU?
The International Telecommunication Union, is a specialized agency of the United Nations that is responsible for issues that concern information and communication technologies.
What does the EDGI do as a composite indicator?
As a composite indicator, the EGDI is used to measure the readiness and capacity of national institutions to use ICTs to deliver public services
What is the function of DPADM?
Division for Public Administration and Development Management
Assists UN Member States in fostering efficient, effective, transparent, accountable, clean and citizen-centered public governance
What are the development goals DPADM aims to achieve?
Millennium Development Goals (MDGs) and post-2015 Sustainable Development Goals (SDGs).
When is the UN E-Government Survey published?
Every two years
What information did Member States provide through the Member State Questionnaire?
Website addresses for government ministries and national portal(s)
What information did Member States provide through the Member State Questionnaire?
Website addresses for government ministries and national portal(s)
How were the submitted sites used?
During the verification process
What is the United Nations E-Government Development Index (EGDI)?
A composite index based on three normalized indices: Online Service Index (OSI), Telecommunications Infrastructure Index (TII), and Human Capital Index (HCI).
What is the significance of the UN EGDI?
An important ranking and measuring development tool for ministers, policymakers, and analysts studying e-government.
What does the Survey assess?
Global and regional e-government development
How does the Survey rate national government initiatives?
Comparatively
What is the purpose of the Survey?
To provide a snapshot of country trends and rankings in e-government development in the implementation of the Sustainable Development Goals
What goals does the Survey focus on?
The implementation of the Sustainable Development Goals
What is a composite?
made up of several parts or elements
What is normalization?
adjusting values to a common scale
What is the E-Participation Index (EPI)?
assessment of government participation through ICT
What is the Local Online Services Index (LOSI)?
Assessment of progress in local e-government development
What is the Open Government Data Index (OGDI)?
index measuring availability of government data
What does the formula EDGI = (1/3 OSI + 1/3 TII + 1/3 HCI) represent?
The calculation of the EDGI (E-Government Development Index)
What is the purpose of the Z-score standardization procedure in the calculation of EDGI?
To ensure that each component index presents comparable variance
What would happen if the Z-score standardization treatment was not implemented?
The EGDI would mainly depend on the component index with the greatest dispersion
What is the formula for calculating the standard score (Z-score)?
z = (X-mu)/Standard deviation
How is the overall EGDI derived?
By taking the arithmetic average of the three component indices
What is the online service index (OSI)?
A composite indicator measures the use of ICTs by governments.
What is the Online Service Index (OSI)?
A four-stage model based on state’s online presence
What are the stages in the OSI model?
Emerging, Enhanced, Transactional, Connected
What does the Emerging stage of the OSI model involve?
Offering basic information online
What does the Enhanced stage of the OSI model involve?
Greater resources and e-Tools and e-Services
What does the Transactional stage of the OSI model involve?
Interactive applications, financial and non-financial transactions
What does the Connected stage of the OSI model involve?
Full interoperability, G2G to C2G
What is the Online Services Index component of the E-Government Development Index?
Indicator measuring use of ICTs by governments in delivering public services
What is the OSI data based on?
Based on a survey of the online presence of all 193 Member States
What aspects are assessed in the Survey for the Online Services Index?
Technical features of national websites, e-government policies and strategies
How are the results of the Online Services Index presented?
Standardized index values on a scale from zero to one
What is the purpose of the index values?
To capture the online performance relative to each other
What does a high score indicate?
Best current practice rather than perfection
What does a low score or no change in score indicate?
Does not mean no progress in e-government development
What was the main contributor of EGDI score improvement in all income groups in 2018?
OSI
OSI:
What does Stage I represent?
- Limited and basic information
- Web page and/or an official website
- Links to basic ministries/departments may/may not exist
- Links to regional/local government may/may not exist
- Some archived information
- Most information remains static with the fewest options for citizens
Archived information such as messages from Heads of State
What is Stage II of government online presence?
- Provides greater public policy and governance sources of current and archived information
- User can search for a document and there is a help feature and a site map provided
- Larger selection of public policy documents
- policy briefs on specific education or health issues
- Though more sophisticated, the interaction is still primarily unidirectional with information flowing essentially from government to the citizen.
such as policies, laws and regulation, reports, newsletters, and downloadable databases
What can users do in Stage II?
Search for documents, use help feature, and access site map.
What is Stage III of government online presence?
- Allows two-way interaction between the citizen and his/her government
- Includes all C2G interactions allowing him/her to submit these online 24/7
- Citizens are able to pay for relevant public services
- Providers of goods and services are able to bid online for public contracts via secure links.
Options for paying taxes; applying for ID cards, birth certificates/passports, license renewals
Stage 3 of OSI:
What options are included in the online e-government initiatives?
Options for paying taxes, applying for ID cards, birth certificates/passports, license renewals, etc.
Stage 3 of OSI:
What can providers of goods and services do through the online e-government initiatives?
Bid online for public contracts
Stage IV:
What is the Connected Presence characterized by?
- Integration of G2G, G2C, and C2G interactions
- The most sophisticated level in the online e-government initiatives
- Government encourages participatory deliberative decision-making and is willing and able to involve the society in a two-way open dialogue
- Interactive features such as the web comment form, and innovative online consultation mechanisms
- The government actively solicits citizens’ views on public policy, law making, and democratic participatory decision making.
How does the government involve society in decision-making?
Through two-way open dialogue
IV. Connected Presence:
What methods does the government use to solicit citizens’ views?
Web comment form, online consultation mechanisms
What sources do we use for the online service Index (OSI)?
Based on data collected from an independent Online Service Questionnaire (OSQ) complemented by a Member State Questionnaire (MSQ)
Who conducts the OSQ?
conducted by UNDESA
What is the purpose of the OSQ?
It assesses the national online presence of all 193 United Nations Member States
How is the MSQ conducted?
Member states are sent an invitation to provide information regarding their website addresses (URL) for different government ministries and the national Portal(s) through a questionnaire
When conducting the MSQ, what other Information is requested with regards to URL
- open government data (OGD),
- e-participation
- designated authority in charge of e-government policies
What is the objective od the MSQ?
To gather information from Member States in preparation of the United Nations E-Government Survey
Does the response of the MCQ affect the EDGI?
No it does not directly affect the UN E-Government Development Index (EGDI), which is a composite index of (OSI), (TII) and (HCI).
Inputs to the MSQ are used by the United Nations E-Government Survey team for __________
more in-depth country analysis, fact-checking and data quality assurance.
Who constructs the TII?
the International Telecommunications Union (ITU)
Who constructs the HCI?
The United Nations Educational, Scientific and Cultural Organization
Who assesses national portals to construct the OSI?
UNDESA assesses national portals with the assistance of independent researchers to construct the OSI
