Government Uptake Flashcards
2022 SURVEY
How was the research team instructed to enforce this approach throughout the entire assessment?
User uptake has been included as a special subject in the Survey,
Approach:
features could not be found easily, quickly and intuitively, then a site scores poorly.
consistently
What does a site score when features couldn’t be found easily, quickly and intuitively?
poorly
The general rule is that:
Greater uptake of e-government services indicates a better quality of the overall e-government infrastructure, However, there are some exceptions, for example:
- When the percentage of households with Internet connection in the country is small.
- When there is a general tendency of a population not to interact with their authorities.
These factors may influence the overall level of e-government uptake
When was the Organization for Economic Co-operation and Development established?
1961
What index does the OECD issue?
Digital Government Index
The DGI measures the maturity level of digital government strategies in OECD member and partner countries based on evidence gathered through the Survey on Digital Government 1.0
What does the DGI support in terms of polcies
DGI can support the design, implementation and monitoring of digital government policies and practices, which, in turn, help public sector organizations better respond to citizens needs
Findings show the promising yet modest progress towards robust digital governments and encourage governments to step up efforts to use digital technologies and data strategically for user-driven public services.
What is the average OECD uptake?
50%
E-government uptake averagesat 50% but there is a great variation
How many industrialized countries are in the OECD that develops and promotes economic and social policies?
38
What is the mission of the OECD?
build strong economies in its member countries, improve efficiency, home market systems, expand free trade, and contribute to development in industrialised as well as developing countries.
What does the OECD act on behalf of and in collaboration with its member governments to do?
promote free market policies and trade
The 37 OECD member countries are
- Australia
- Austria
- Belgium
- Canada
- Chile
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Japan
- Korea
- Luxembourg
- Mexico
- the Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Slovak Republic
- Slovenia
- Spain
- Sweden
………..
What did governments often lack across different sectors and levels?
coherence and sustainability
Governments embraced digital technologies with a view to improving public services, but their approach often lacked coherence and sustainability across different sectors and levels, which is vital to creating synergies for integrated, seamless and proactive service delivery
Digital government represents an evolution from what?
e-government
E-government aimed at bringing greater sectoral efficiencies through the adoption of digital technologies, making existing procedures and public services more cost and time-effective.
What is the goal of digital government?
To help the public sector shift from an efficiency-oriented approach to digital technologies towards more open, collaborative and innovative government
Governments worldwide are being challenged to adapt, manage and embrace the paradigm shift brought about by the digital transformation, and can no longer afford to separate efficiency from other societal policy objectives in the governing and managing of digital technologies.
What type of gaps persist in the uptake of online channels in many OECD member countries?
several kinds of gaps
In terms of gaps that persist in the uptake of online channels
Governments must continue to work on what?
reducing such disparities while still developing their online service supply
How much of the citizens in the Nordic countries avail e-government services?
80%
The Nordic countries (Iceland, Denmark, Norway, Sweden and Finland) have the highest e-government uptake with over 80%
How much of the citizens in Chile and Italy use e-government services?
less than 20%
Which countries lead in this regard:
Citizens uptake of online public services Relative to firms, citizens resort less to online channels when accessing public services.
Nordic countries lead in this regard, both in terms of citizen use of Internet to generally interact with the government as well as for more advanced actions, such as sending filled forms.
What is one of the most advanced actions in the Nordic countries?
sending filled forms
France, Ireland and the Netherlands, also have high citizen use of the Internet to send filled forms to public authorities
Which countries have high citizen use of the Internet to send filled forms to public authorities?
France, Ireland and the Netherlands
What can result in significant disparities by age, educational attainment or income levels?
average rates of citizen use of e-government
For example, the age group with the highest level of interaction with public authorities is individuals from 25 to 34 year-old. Comparing with the younger population of 16 to 24-year-olds, a youth gap in the take-up of e-government services seems to appear.
What is the age group with the highest level of interaction with public authorities?
25 to 34 year-old
What seems to appear in the take-up of e-government services?
a youth gap
Several reasons can be suggested: for example, 16-24 year olds might use fewer public services in general as they may remain dependents of households.
What do 16-24 year olds use fewer public services in general?
dependents of households
In some countries, some of the most commonly deployed e-government services, such as tax filings, are either not relevant or are not necessarily dealt with by the youngest age group.
What are some of the most commonly deployed e-government services?
tax filings
What issues require dealing with public authorities in many countries?
also for younger parts of the population
voter registration, driving licenses, benefits claims, education and work choices
Who is less likely to adopt Internet channels for accessing public services?
Elderly citizens
In a number of countries, there is a considerable disparity when comparing the use of the Internet for online government services between individuals aged 25 to 34 years and those aged 65 to 74.
Explain why:
There is a considerable disparity when comparing the use of the Internet for online government services between individuals aged 25 to 34 years and those aged 65 to 74
The lack of digital skills is one key barrier for the older age group, with adverse implications in the short to medium term for governments striving to address demographic changes through greater use of digital welfare services, for example e-health services such as telemedicine.
What does a policy incentivizing the uptake of digital technologies require?
adequate infrastructure
Yet, many regions and localities in OECD countries remain badly connected to modern high-speed broadband networks, resulting in large inter-regional gaps
What is the result of a lack of infrastructure in OECD countries?
large inter-regional gaps
What percentage of households with a broadband internet connection show gaps between the most and the least connected regions in the OECD?
48 percentage points
Governments are undertaking a number of measures to increase citizens uptake, for example, identifying services where users are ready to have physical service delivery channels closed down; or providing incentives to use digital channels, such as reduced speed in paper proceedings or even transaction fees attached to face-to face services.
What types of media are used in Canada to help increase the uptake of online services?
social media and video clips
Which country is seeking to establish a pull by increasing the preference for digital channels?
the United Kingdom by delivering online services of high quality
What is more common for citizens and firms than more advanced transactional interactions?
One-way interactions with government
(e.g. obtaining information)
What are key for governments to fully exploit the potential efficiency gains of ICTs in service delivery?
Implementing adequate enabling infrastructures and helping users evolve to the latter stage of online interaction
What type of divide are European Union (EU)countries facing?
e-government uptake
The uptake of more advanced e-government services remains relatively low
In theEuropean Union (EU):
What is the % of people aged 16-74 years made use of the internet to interact with public authorities in 2021?
58%
Just like the OECD countries, EuropeanUnion (EU)countries are facing a greate-government uptakedivide
What percentage of Egyptian households are aware of the existence of e-government services?
11.3%
What percentage of Egyptien households use these services?
2%
The figures are higher for businesses, with around 65% of businesses with Internet access using some kind of online government services.
In the Egyptian case
What is the % of businesses with Internet access that uses some kind of online government services.
65%
The most commonly used services, by businesses as well as by citizens, are online payments of public utility bills, such as phones, water and electricity, as well as train and airline tickets.
Egyptian Case:
What is the most commonly used services by citizens/Businesses
online payments of public utility bills, such as phones, water and electricity, as well as train and airline tickets.
Use of the online university enrolment service is mandatory.
Citizens’ and businesses’ satisfaction with the use of online utility services seems to be higher than the administrative services
What is e-government uptake?
The action of taking up or making use of available e-government services
It is measured as the percentage of individuals (aged 16–74) who have used the Internet to interact with public authorities.
