UM 09 Change Management

Question 1

3 Elements of Adaptability

Answer 1

Cognitive, Emotional, Dispositional

Question 2

We must exhibit at least TWO of the three elements…

Answer 2

To reach an effective level of adaptability

Question 3

Cognitive Flexibility

Answer 3

Working plan A, while having a Plan B,C, and D.

Question 4

Emotional Flexibility

Answer 4

Ability to change our approach to deal with our own and others emotions.

Question 5

Dispositional Flexibility

Answer 5

Operate from a place of optimism grounded in realism and openness.

Question 6

Three Roles in the Change Process

Answer 6

Change Sponsors, Change Agents, & Change Targets

Question 7

Change Sponsors

Answer 7

Initiate change because they have the power to determine why, when, and how changes occur.

Question 8

Change Agents

Answer 8

Responsible for implementing change initiated by the change sponsor.

Question 9

Change Targets

Answer 9

Those key players and stakeholders who actually undergo the change-the ones most affected by the new change.

Question 10

Jansen’s Model of Change

Answer 10

Comfort, Denial, Confusion, Renewal

Question 11

Four Levels of Change

Answer 11

Knowledge, Attitude, Individual Behavior, & Group Behavior (hardest to change)

Question 12

Directive Change Cycle

Answer 12

Change Imposed by some external force such as a commander or supervisor

Question 13

Directive Change Starts with Position Power

Answer 13

Position Power—>Group Behavior—>Individual Behavior—>Attitudes—>Knowledge

Question 14

Participative Change Cycle

Answer 14

Implemented when new knowledge is made available to the individual or group

Question 15

Participative Change Cycle

starts with Personal Power

Answer 15

Personal Power—>Knowledge—>

Attitudes—>Individual Behaviors—Group Behaviors

Question 16

Three Phases of Change

Answer 16

Unfreezing, Changing and Refreezing

Question 17

Unfreezing

Answer 17

Recognize need for change, create felt need, deal w/resistance

Question 18

Changing

Answer 18

Actual modification of technology, tasks, structure or people.

Question 19

Refreezing

Answer 19

Burn the bridges, evidence stream, institutionalization,

Question 20

Innovators

Answer 20

Small percentage of population-those who immediately embrace new ideas.

Question 21

Early Adopters

Answer 21

See a competitive advantage in adopting new ideas early.

Question 22

The Early Majority

Answer 22

Makes up one of the largest groups of people, they represent mainstream thinking.

Question 23

The Late Majority

Answer 23

Other large group in the middle of the curve.

Question 24

Laggards

Answer 24

Last people to embrace new ideas and they influence no one!