UM 04 Leader Influence

Question 1

Leadership requires 3 General Skills “DACing”

Answer 1

Diagnose, Adapt, Communicate

Question 2

DIAGNOSING:

Answer 2

SITUATION= Mission (meetings, standards, mission being completed, passing inspections)
PEOPLE (morale, training, esprit de corps, discipline)
ENVIRONMENT (resources & structure)

Question 3

ADAPTING

Answer 3

Adapts leadership style & approach (authoritarian, country club, impoverished, team leader)

Question 4

COMMUNICATE

Answer 4

Listening, explaining, written, questioning, verbal, non verbals

Question 5

Authoritarian Leadership Style

Answer 5

Task oriented, strong on schedules,expects people to do what they are told, keep creativity to yourself (difficult for subordinates to develop)

Question 6

Country Club Leadership Style

Answer 6

Uses mostly reward power to maintain discipline, incapable of employing the more punitive coercive, and legitimate powers

Question 7

Impoverished Leadership Style

Answer 7

“delegate and disappear” management style. Not committed to task, allows team to do whatever it wants

Question 8

Team Leader Leadership Style

Answer 8

Leads by positive example, fosters a team environment, manger can reach highest potential. Encourages team to reach goals effectively as possible, works to strengthen bonds

Question 9

Self Efficacy & Locas of Control

Answer 9

The amount of control people feel they have in preforming a particular task

Question 10

Types of POSITION POWER

Answer 10

Coercive, Connection, Reward, Legitimate

Question 11

Types of PERSONAL POWER

Answer 11

Referent, Information, Expert

Question 12

Coercive Power:

Answer 12

Deals with leader’s ability to provide punishment or consequences for not performing.

Question 13

Connection Power:

Answer 13

Leader’s association with people of influence in/out of organization.

Question 14

Reward Power:

Answer 14

Ability to praise and give rewards

Question 15

Legitimate Power:

Answer 15

(rank doesn’t matter) title, role or position within organization.

Question 16

Referent Power;

Answer 16

Based largely on leader’s personal traits, seen as likable, charismatic, inspire trust and confidence.

Question 17

Information Power:

Answer 17

Based on access to data and information that is important to others.

Question 18

Subject Matter Expert (SME)

Answer 18

Ability to influence through education, experience and job knowledge.

Question 19

Hygiene Factors:

Answer 19

Can motivate/demotivate (flickering of lights, room temp, etc)

Question 20

Hierarchy Theory

Answer 20

Basic needs have to be met

Question 21

X & Y Theory

Answer 21

People who need to be prompted

Question 22

McClelland’s Motivational Profile Theory:

Answer 22

3 Parts: Achievement, Power & Affiliation

Question 23

Contemporary Motivation

Answer 23

3 Phase Approach:
Membership level
Performance level
Involvement level

Question 24

System Level Rewards:

Answer 24

get rewards for doing the “minimum” Examples: Leave every month, base pay, medical, dental, housing

Question 25

Performance Level Rewards:

Answer 25

Quarterly awards, time off pat on back (these are types of supervisory level rewards)

Question 26

Involvement Level Rewards:

Answer 26

If you find the job you love..you’ll never work a day in your life, internal motivation, self motivated