UM 02 Team Buliding Flashcards
A Group is defined as:
A gathering of persons (or objects) located together.
A Team is defined as:
A group organized to work together
5 Team Roles: “ CAREF”
Creator Advancer Refiner Executor Flexor
CREATORS
(Idea people) Focus on the possibilities, generate new ideas & fresh concepts
ADVANCERS
(Move things forward) Focus on the interaction, communicate new ideas & carry them forward, manage the human component of any solution, whip up enthusiasm for a project
REFINERS
(Analyze find details) Focus on the analysis, challenge all concepts, use methodical process to analyze things, detect possible flaws & problems
EXECUTORS
(Gets up & does it) Focus on realization, follow up on team objectives & implement ideas & solutions, deliver concrete results & seek successful implementations
FLEXOR
(Focuses on the big picture) Can focus on everything. Combo of all 4 roles, can adapt styles to fit need of team.
Panic-Elation-Panic Cycle
(P.E.P. Cycle)
Occurs when in situation that require us to come up with new ideas.
The “Z’ Process
Ideas that bounce back and forth among the Creators Advancers, & Refiners
Team Dynamics Is:
An ongoing process involving interaction of individuals within a team to move toward or away from achieving the desired objective.
“A FAIL”
The Five Common Pitfalls of a Team
Absence of trust Fear of conflict Avoidance of accountability Inattention of results Lack of commitment
The Five “C”s of a Team
Community Cooperation Coordination Communication Coaching
Five Stages of Team Development
Forming Storming Norming Performing Ajourning & Transforming
What should you consider when assessing team success?
T-alents (skills abilities)
E-xpertiese (knowledge & experience)
A -ssessment (customer service surveys)
M -eans (recourseces to include equipment, facilities)
