UB - Stakeholder

Question 1

What is owners/ shareholders interests and influences ?

Answer 1

Intrest:
- Make a profit
- Receive high dividends

Influence:
- Make all the big decisions
- Investing or withdrawing equity into the business
- change managment

Question 2

What are managers interests and influences ?

Answer 2

Intrest:
- Get promoted
- Win bonuses
- have job security

Influence:
- Hiring and Firing
- Creating company polices
- Making day to day decisions and long term decisions

Question 3

What are employees interests and influences ?

Answer 3

Intrest:
- Job security
- Higher pay
- Improved working conditions

Influences:
- Increasing or decreasing productivity
- Providing good or bad customer service

Question 4

What are customers interests and influences ?

Answer 4

Intrest:
- quality products and services
- low price
- value for money

Influence:
- Deciding whether or not to purchase the product or use the service
- affecting an organisations reputation by word of mouth reviews and social media

Question 5

What is the Bank interest and influences ?

Answer 5

Interest:
- the organisation can pay their loans in full and on time

influence:
- permitting or denying loan requests
- changing interest rates on loans offered
- changing repayment lengths

Question 5

What are the government’s interests and influences ?

Answer 5

Interest:
- want the business to p[ay corporation tax
- create jobs and wealth for the population
- provide goods and services for the population

influence:
- raising or lowering corporation tax
- introducing or repealing laws that affect businesses
- offering grants to attract firms to locate to depressed areas

Question 6

What are the suppliers interests and influences ?

Answer 6

interest:
- regular orders from their customers (other business)
- prompt payment

influence:
- raising or lowering prices of goods
- changing credit terms
- changing delivery times
- increasing or decreasing the quality of their goods/ materials

Question 7

What is the local community interests and influences ?

Answer 7

interest:
- firm to bring jobs to the area
- a good, safe environment to live in
- good transport and communication links

influence:
- protesting and petitioning if unhappy at an organisations conduct
- boycotting the organisation

Question 8

What are the internal stakeholders ?

Answer 8

Owners/ shareholders
Managers
Employees

Question 9

What are the external stakeholders ?

Answer 9

Customers
Banks
Government
Suppliers
Local community