Types Of Food Service

Question 1

List four services provided by each of the following:

Large inner-city hotel

Answer 1

Table service

Cafeteria

Free flow

Buffet service

Question 2

ist four services provided by each of the following:

A family holiday park

Answer 2

Cafeteria

Buffet

Free-flow

Multipoint

Question 3

List four services provided by each of the following:

Cruise ship

Answer 3

Transport catering systems

Table service

Gueridon system

Buffet

Question 4

Describe how customers receive their food in the following systems:

Cafeteria

Answer 4

• all the types of food and drink on sale are
  displayed at a long counter. Customers move along the counter with a tray and choose what they want, then queue up to pay at the end. Used in schools, some restaurants and cafes.

Question 5

Describe how customers receive their food in the following systems:

Buffet service

Answer 5

food is displayed in containers at an open counter or a central serving station. Customers pick up a plate or bowl and help themselves to food and drinks.

Some foods may be served to customers, e.g. fish, meat, poultry. Often used in hotels for breakfast and in ‘all-you-can-eat’ restaurants that charge a fixed price per person for a meal.

Question 6

Describe how customers receive their food in the following systems:

Table service

Answer 6

Waiters and waitresses (waiting staff) take food orders and serve customers who are seated at a table.

A large restaurant or pub will divide the customer tables into areas. These areas are called ‘stations’. Each member of waiting staff is allocated to a station to ensure that all customers are served in good time.

For large banquets or special occasions, such as wedding receptions, waiting staff are put into teams, each of which serves a specific group of people throughout the meal.

Question 7

Describe how customers receive their food in the following systems:

Seated counter service

Answer 7

customers sit at the counter on stools and are served their food. Used in places such as sushi bars, stations and airports.

Question 8

Suggest a variety of ways in which the management could help the restaurant to score high ratings for:

Food they offer

Answer 8

Unique selling points

Use more sustainable food practices

Provide other options for food (vegan,vegetarian)

Change the menu regularly

Question 9

Suggest a variety of ways in which the management could help the restaurant to score high ratings for:

Food hygiene standards

Answer 9

Check up hygiene standards regularly

Ask customers to be more hygienic

Ask staff to be more hygienic

Put up posters around the business about hygiene

Question 10

Suggest a variety of ways in which the management could help the restaurant to score high ratings for:

Customer service

Answer 10

Provide a customer service till area

Create a customer question and answer on a website

Provide posters telling staff how to answers common questions

Provide information about whereabouts of locations, things and how to use items regularly

Question 11

Suggest a variety of ways in which the management could help the restaurant to score high ratings for:

Environmental sustainability

Answer 11

Tell staff to Implement more sustainable practices

Tell customers to implement more sustainable practices

Reduce food wastage

Invest in energy and water efficiency

Question 12

Describe counter service

Answer 12

Customers choose food from a display

Customers queue to pay before they eat the food - queue may be lengthy

Food can be eaten in the place or taken away

Question 13

Describe table service

Answer 13

• Waiting staff take food orders and serve customers seated at a table

• Large restaurants divide tables into areas called stations

• Banquets, wedding receptions, etc. - guests are served by teams of waiting staff

• Food is more expensive in order to pay the wages of the waiting staff

• Gueridon system (trolley / moveable service)

• Cooking / preparing food at the table to entertain customers

Question 14

Describe transport catering

Answer 14

Service within vehicles:

Careful planning is needed to make sure that:
• Food is kept safe to eat
• Different customer needs are catered for

Trains:
- Restaurant carriages on some long-distance trains
- Takeaway cafeteria or trolley service available

Aeroplanes:
- Frozen or cook-chilled meals provided on long-distance flights - heated by microwaves
- Trolley drink and snack service available on many short-distance flights

Ships:
- Cruise ships provide a variety of food service options
- Ferries usually have a cafeteria service

Question 15

Describe vending systems

Answer 15

Vending machines sell hot and cold meals, snacks and drinks in a variety of places
• A team of people is needed to service them and maintain their stocks

Question 16

Advantages and disadvantages of Restaurants/ bistros/ dining rooms

Answer 16

Advantages:
Can attract a wide range of customers

+ Can be very successful if situated in a good location and prices are competitive

Disadvantages:
- A lot of competition

• A poor location /facilities will limit success, e.g. limited parking, noisy area, building in poor condition
• Rent and business tax for premises reduce profit

Question 17

Advantages and disadvantages Cafes, tearooms and coffee shops

Answer 17

Advantages:
+ Can be very successful, especially in tourist or busy areas

Disadvantages:
- Competition and location may limit success
- Rent and business tax for premises reduce profit

Question 18

Advanatges and disadvantages of Takeaway and fast food outlets

Answer 18

Advantages:
+ Fast turnover, so potentially can make a good profit

Disadvanatges:
- A lot of competition
- Rent and business tax for premises reduce profit

Question 19

Advanatges and disadvantages of pubs and bars

Answer 19

Advantages:
+ Long opening hours mean potentially many customers

+ A good location, plenty of parking and attractive building will attract customers from a wide area

Disadvanatges:
- Landlord may restrict what can be sor the premises in terms of food

• Location and size of premises may to the customer numbers

Question 20

Advanatges and disadvantages of clubs and casino

Answer 20

Advantages:
+ Customers are usually
members. so redularly visit

+ Customers may stay for several hours, so potentially require regular food and drinks

Disadvantages:
- Membership fee may limit customer

• Rent and business tax for premises reduce profit

Question 21

Advanatges and disadvantages street food

Answer 21

Advantages:
+ Many potential customers if in a busy location

+ Lower rent and costs than if in a building

+ Fast turnover, so potentially can make a good profit

Disadvantages:
- Limited food preparation, power and cleaning facilities

• Need to physically remove equipment and ingredients and store them elsewhere each day
• Outside in all weathers

Question 22

Advanatges and disadvantages pop-up resturants

Answer 22

Advantages:+

+ Many potential customers if in a busy location

+ A useful way to find out if customers like the food

Disadvantages:
- Limited time allowed to run the business - time is needed to build up a regular custome base and judge how successful a business is

Question 23

Advanatges and disadvantages movile vans

Answer 23

Advanatges:
+ Many potential customers if in
a busy location

+ Fast turnover, so potentially can make a good profit

+ Lower rent and costs than if in
a bullding

Disadvantages:
-Small space for equipment and storage

• Competition for roadside pitches
• Rent and business tax for use of the pitch reduce profit

Question 24

Advanatges and disadvantages tourist attraction catering

Answer 24

Advantages:
Many potential customers if in a popular location

Disadvanatges:
-out of holiday season may reduce customer number

Question 25

Advanatges and disadvantages sports stadium/concert catering

Answer 25

Advantages:
Many potential customers on a regular basis

Disadvantages:
- Limited space available to prepare and sell food and drinks

• Rent and business tax for premises reduce profit

Question 26

Describe cafeteria service

Answer 26

all types of food and drink are shown on a long counter for customers to move along with a tray for them to choose what they want to eat.

Question 27

Describe fast food service

Answer 27

Fast food:
the food and drink is displayed on a menu behind the counter, often with pictures.

Quick, simple, and usually served with disposable packaging.

Question 28

Describe gueridon service

Answer 28

It is a tableside service where cooking or finishing of foods is done by a waiter at the diner’s table, typically from a special serving cart called a guéridon trolley.

Question 29

Describe mutipoint service

Answer 29

Different types of food and drinks are displayed and paid for at separate counters.

Question 30

Describe free-flow service

Answer 30

Different types of food and drinks are displayed at different counters. Customers take their trays, choose from different counters then pay at a central till.

Question 31

Describe buffet service

Answer 31

Food is displayed in containers at an open counter or service station. Customers help themselves.

Some foods are served directly to the customer. Omelette station, meat/fish station etc. It is paid at a fixed price however depends on the number of people

Question 32

Desecibe carvery service

Answer 32

Roasted meat jointed and displayed on a counter and carved for customers by a chef. Customers help themselves to veg, sauces etc…