Standards And Ratings Flashcards
What are some factors that are inspected in hotels and guest houses when giving them a rating?
Main:
Cleanliness and hygiene
Quality of facilities
Level of customer care
Other:
Open all year
Number of guest rooms
Ensuite facilities
Reception facilities
Customer care
Environment (noisy? quiet?, friendly? relaxing?, clean?)
Facilities for disabled people
Staff
Catering standards
Insurance cover
Healthy and safety
Security
Maintenance of facilities
Extra facilities, e.g. gym, swimming pool
Internet availability, TV, etc.
Car parking
Licence for sale of alcohol
Factors that are inspected in restaurants when giving them a rating?
Main:
Type/range of food offered
Quality of food and ingredients used
Food safety and hygiene
Other:
Where food comes from (provenance)
Standard of cooking, flavour, presentation, quality
How skilful and creative the chefs are
Three things that are inspected during food hygiene checks in catering businesses when giving them a rating?
•How hygienically the food is handled - including preparation, cooking, re-heating, cooling and storage
• The cleanliness and condition of facilities and building (including having appropriate layout, ventilation, hand washing facilities and pest control) to enable good food hygiene
•How food safety within the business is managed, including a system or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the Environmental Health Officer has confidence that standards will be maintained in future
Factors from each standard (1-4/ 5-6/ 7-10) that are inspected during environmental sustainability checks in catering businesses when giving them a rating?
Ten standards:
1-4: Where food is sourced:
• Locally
• Less meat and dairy foods - more plant foods
• Sustainably caught fish
• Support for farmers and fair trade
5-6: People:
• Are employees treated equally and fairly
• Can employees develop their skills
• How involved is the business in the local community
7 - 10: Care of environment:
• Healthy, balanced meals produced
Energy-efficient equipment used
• Water not wasted
• Food waste reduced
• Material recycled where possible
Why it is good for a H&C business to be given a high rating?
A H and C business with a high rating will attract more customers
• Ratings give customers an assurance of a high standard of service
• Ratings given for Hotel and guest houses, Restaurants and food hygiene Environments
Who does the inspection in hotel and guest houses
Organisations:
AA/RAC
Tourist Boards
Visit Britain
Social media:
Facebook
Twitter
TripAdvisor
Google
Booking.com
Who does the inspection in resturants
Organisations:
AA
The Good Food Guide
Michelin Guide
Who does the inspection in Food hygeine checks
Organisations:
Food Standards Agency and Local Authorities in England
Wales and Northern Ireland Food Hygiene
Information Scheme in Scotland
Environmental Health officers
Who does the inspection in Environmental sustainability inspections
The Sustainable Restaurant Association
Types of ratinsg awarded in hotel/guest houses , resturants , food hygeine and environmental sustainability
Hotel and guest houses:
Star ratings (1-5)
Resturants:
-AA: 1-5 rosettes
-The Good Food Guide: Score between 1 and 10
-Michelin Guide: 1, 2, or 3 stars
Food hygeine:
Food hygeine ratings (1-5)
Environmental sustainability:
10 standard set
(<50%= 1 star // 50-69% = 2 stars // 70%< =3 stars)
