Troubleshooting Print Devices Flashcards
OBJ 5.6: Given a scenario, troubleshoot and resolve printer issues
What are common printer connectivity issues?
Printer not found, online/offline status, invalid IP address, wrong SSID/password
Ensure the printer has a valid IP address, subnet mask, gateway, and DNS server
How can you bring a printer back online?
Turn off the printer, wait ten seconds, and power it on again
This process is known as power cycling
What are the types of printer connections?
Local connections, wired connections, wireless connections
Each type has its own setup and troubleshooting considerations
What is a print feed issue?
When the printer selects more than one piece of paper
Can be caused by thin or thick paper
What is the role of pickup rollers in a printer?
Designed to pick up one piece of paper at a time
Essential for preventing multiple sheet feeds
What causes faded printouts?
Running out of ink or toner, draft output mode
Draft mode uses less ink and toner
What can cause a blank page to print?
Software issue
May require troubleshooting the software or printer settings
What does a uniform white stripe on a printed page indicate?
Problem with the toner cartridge or the drum
Indicates maintenance is required
What indicates that the primary charge roller is dirty or damaged?
Black stripes on printouts
Troubleshooting the corona wire may be necessary
What can cause speckling output in print jobs?
Dirty printer components
Cleaning the printer with an approved toner vacuum can help
What causes vertical or horizontal lines on printouts?
Dirty feed rollers or photosensitive drum
Regular maintenance can prevent these issues
What should be checked if toner does not fuse properly?
Voltage of the fuser
Ensure the fuser is receiving the proper input voltage
What does a double, echo, or ghost image indicate?
Drum issue
May require drum replacement or servicing
What can cause incorrect color display in prints?
Software or printer driver issue
Updating drivers may resolve the problem
Fill in the blank: A print monitor is a software program used to _______.
Transmit the print job and provide status information
It notifies users of low toner and ink cartridge levels
What does a print queue do?
Collects all print jobs and manages them
Ensures that jobs are printed in the correct order
What is a print spooler?
Manages the paper printing jobs sent from a computer or printer server
Keeps track of active and pending print jobs
What is a garbled print job?
Output that is scrambled or encrypted
Often caused by a driver issue or incorrect font
What can cause garbled printouts?
Driver issues, incorrect fonts
Updating or reinstalling the print driver may resolve the issue
What are common print finishing issues?
Incorrect page sizes, orientations, stapling, hole punching
Using the right paper size is crucial for correct output
