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ctt > topic 4: deign on Quality Function Development > Flashcards

topic 4: deign on Quality Function Development Flashcards

1
Q

_____ is a method for developing a design quality aiming at satisfying the consumer and then translating the consumer’s demand into design targets and major quality assurance points to be used throughout the production phase.

A

Quality Function Development (QFD)

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2
Q

_____ is a system to deploy the voices of the customers in understanding their requirements into the appropriate technical requirements for each stage of product development and production

A

Quality Function Development (QFD)

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3
Q

____ is a tool for bringing the voice of the customer into the product development process from conceptual design through to manufacturing.

A

Quality Function Development (QFD)

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4
Q

_____ is an innovative approach bringing quality as demanded by the customer upstream in the product development
process.

A

Quality Function Development (QFD)

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5
Q

The QFD tool can certainly be used by an individual, but its real value is as a
_______.

A

structured approach for team prioritization and decision making

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6
Q

_____ and ____ must go hand-in-hand in order to deliver customer requirements at a reasonable cost.

A

product planning, value engineering

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7
Q

______ is a process and set of tools used to effectively define customer requirements and convert them into detailed engineering specifications and plans to produce the products that fulfill those requirements.

A

Quality Function Deployment (QFD)

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8
Q

_____ is used to translate
customer requirements (or VOC) into measurable design targets and drive them from the assembly level down through the sub-assembly, component and production process
levels.

A

QFD

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9
Q

_____ methodology provides a defined set of matrices utilized to facilitate this progression.

A

QFD

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10
Q

QFD was first developed in Japan by _______ while working for Mitsubishi’s shipyard.

A

Yoji Akao in the late 1960s

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11
Q

In the early ____s, QFD was introduced in the United States mainly by the big three automotive companies and a few electronics manufacturers.

A

1980

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12
Q

QFD is currently being used in _______.

A

manufacturing, healthcare and service organizations

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13
Q

Why impelement Quality Function Development (QFD)?

A

QFD methodology effectively communicates customer needs to
multiple business operations throughout the organization including design, quality, manufacturing, production, marketing and sales.

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14
Q

What are the 4 additional benefits to using Quality Function Development?

A
  1. customer focused
  2. VOC competitor analysis
  3. shorter development time and lower cost
  4. structure and documentation
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15
Q

QFD methodology places the emphasis on the wants and needs of the customer, not on what the company may believe the customer wants.

A

customer focused

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16
Q

The QFD “House of Quality” tool allows for direct comparison of how your design or product stacks up to the competition in meeting
the VOC.

A

VOC competitor analysis

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17
Q

QFD reduces the likelihood of late design changes by focusing on product features and improvements based on
customer requirements.

A

shorter development time and lower cost

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18
Q

QFD provides a structured method and tools for
recording decisions made and lessons learned during the product development process.

A

structure and documentation

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19
Q

QFD methodology is for
organizations committed to listening to the _____ and meeting their
needs.

A

Voice of the Customer

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20
Q

The Quality Function Deployment methodology is a ___-phase process that encompasses activities throughout the product development cycle.

A

4

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21
Q

What are the 4 pahses of QFD?

A
  1. product definition
  2. product development
  3. process development
  4. process quality control
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22
Q

The _______ Phase begins with collection of VOC
and translating the customer wants and needs into product specifications.

A

Product Definition

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23
Q

____ may also involve a competitive analysis to evaluate how effectively the competitor’s product fulfills the customer wants and needs.

A

product definition phase

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24
Q

The _____ is based on the particular product performance requirements and specifications.

A

initial design concept

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25
Q

During the _____ Phase, the critical parts and assemblies are identified.

A

Product Development

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26
Q

During the ______ Phase, the manufacturing and assembly processes are designed based on product and component specifications.

A

Process Development

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27
Q

During the process development phase, the _____ is developed and the critical process characteristics are identified

A

process flow

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28
Q

Prior to production launch, the QFD process identifies critical part and process characteristics.

A

process quality control

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29
Q

Effective use of QFD requires ______ and ____ in the practice of QFD, which has proven to be an excellent team-building experience.

A

team participation, discipline inherent

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30
Q

What are the 4 levels of QFD?

A
  1. level 1 QFD
  2. level 2 QFD
  3. level 3 QFD
  4. level 4 QFD
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31
Q

The ______ is an effective tool used to translate the customer wants and
needs into product or service design characteristics utilizing a relationship matrix.

A

House of Quality

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32
Q

_____ is usually the first matrix used in the QFD process.

A

house of quality

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33
Q

The _____ demonstrates the relationship between the customer wants or “Whats” and the design parameters or
“Hows”.

A

House of Quality

34
Q

The matrix earned the name “House of Quality” due to its _______.

A

structure resembling that of a house

35
Q

A _____, _____, and _____
should complete the matrix.

A
  1. cross-functional team possessing thorough
    knowledge of the product
  2. the Voice of the Customer
  3. the company’s capabilities
36
Q

What are the 8 sections of the matrix of House of Quality?

A
  1. “whats”
  2. importance factor
  3. “hows” or ceiling
  4. body or main room
  5. roof
  6. competitor or comparison
  7. relative importance
  8. lower level/foundation
37
Q

______ is usually the first section to be completed. This column is where the VOC, or the wants and needs, of the customer are listed.

A

“whats”

38
Q

The team should rate each of the functions based on their level of importance to the customer.

A

importance factor

39
Q

____ contains the design features and technical requirements the
product will need to align with the VOC.

A

“hows” or ceiling

40
Q

The “Hows” are ranked according to their correlation or effectiveness of fulfilling each of the “Whats”.

A

body or main room

41
Q

This matrix is used to indicate how the design requirements interact with each other.

A

roof

42
Q

This section visualizes a comparison of the
competitor’s product in regards to fulfilling the “Whats”.

A

competitor or comparison

43
Q

This section should be completed using direct feedback from customer surveys or other means of data collection.

A

competitor or comparison

44
Q

This section contains the results of calculating the total of the sums of each column when multiplied by the importance factor.

A

relative importance

45
Q

How is the data from relative importance used?

A

it is useful for ranking each of the “hows” and determining where to allocate the most resources

46
Q

This section lists more specific target values for
technical specifications relating to the “Hows” used to satisfy VOC.

A

lower level/foundation

47
Q

_____ is the first step in driving the VOC throughout the product or process design process.

A

completion of the house of quality

48
Q

The ______ matrix is a used during the Design Development Phase.

A

Level 2 QFD

49
Q

Using the _____, the team can discover which of the assemblies, systems, sub-systems and components have the most impact on meeting the product
design requirements and identify key design characteristics.

A

Level 2 QFD

50
Q

The information produced from performing a Level 2 QFD is often used as a direct input to the _______ process.

A

Design Failure Mode and Effects Analysis (DFMEA)

51
Q

What are the 3 levels of the Level 2 QFD?

A
  1. system level
  2. sub-system level
  3. component level
52
Q

The technical specifications and functional requirements or “Hows” identified and prioritized within The House of Quality become the “Whats” for the
____ QFD.

A

system level

53
Q

The requirements cascaded down from the system level are
re-defined to align with how the ______ contributes to the system meeting its functional requirements.

A

sub-system

54
Q

This information then becomes the “Whats” for the QFD and the components and other possible “Hows” are listed and ranked to determine
the critical components.

A

sub-system level

55
Q

The _____ QFD is extremely helpful in identifying the key and critical characteristics or features that can be detailed on the drawings.

A

component level

56
Q

For purchased components, this information is valuable for communication key and critical characteristics to suppliers during sourcing negotiations as an inpute to the ______ submission.

A

Product Part Approval Process (PPAP)

57
Q

The _____ QFD is used during the Process Development Phase where we examine which of the processes or process steps have any correlation to meeting
the component or part specifications.

A

Level 3

58
Q

In the Level 3 QFD matrix, the “Whats” are
the ______ and the “Hows” are the ______.

A
  1. component part technical specifications
  2. manufacturing
    processes or process steps involved in producing the part
59
Q

The matrix in _____ QFD highlights which of the processes or process steps have the most impact on meeting the part specifications.

A

Level 3

60
Q

CTQ means _____.

A

Critical to Quality

61
Q

The ____ QFD is not utilized as often as the previous three.

A

Level 4

62
Q

_____ QFD matrix, the team should list all the critical processes or process characteristics in the “Whats” column on the left and then determine the “Hows”
for assuring quality parts are produced and list them across the top of the matrix.

A

Level 4

63
Q

The information obtained in Level 4 QFD also be used for _____, ____ or as an input to ____.

A
  1. work instructions
  2. inspection sheets
  3. control plans
64
Q

The purpose of Quality Function Deployment is not to replace an
organization’s existing design process but rather _______.

A

support and improve an
organization’s design process

65
Q

_____ methodology is a systemic, proven means of embedding the Voice of the Customer into both the design and production process.

A

QFD

66
Q

______ is a method of ensuring customer requirements are accurately translated into
relevant technical specifications from product definition to product design, process
development and implementation.

A

QFD

67
Q

What are the 4 phases of Quality Function Development?

A
  1. production planning
  2. part development
  3. process planning
  4. production planning
68
Q

Begins with customer requirements.

A

phase 1: product planning

69
Q

Ends with prototype and production launch.

A

phase 4: production planning

70
Q

In QFD, _____ is a measure of customer satisfaction with a product or a service. QFD is a structured method that uses the seven management and planning tools.

A

quality

71
Q

QFD methodology focuses on the most important product or service attributes or qualities. These are composed of ____, ____, and ____.

A

wows, wants, musts

72
Q

What are the 6 steps of doing Quality Function Development?

A
  1. indentifying the customer(s) - list customer requirements (WHATs)
    1.2. prioritizing the requirements
  2. list technical desccriptors (HOWs)
  3. develop a relationship matric between WHATs and HOWs
  4. develop a relationship matrix between the technical descriptors
  5. competitive assessments
    6.1. setting engineering targets for design compute the relative weight
    6.2. setting engineering targets for design
    6.3. competition benchmarking
73
Q

The goal is to develop a list of all the customer
requirements (made up in the customer’s own words) that will affect the design. This should be accomplished with the whole design team, based on the results of customer surveys.

A

step 1. determining customer requirements

74
Q

A weighting factor is generated for each requirement. The weighting factor will give the designer an idea of how much effort, time and money to invest in achieving each
requirement.

A

step 1.2. prioritixing the requirements

75
Q

The goal here is to develop a set of engineering requirements (design specifications) that are measurable for use in evaluating the proposed designs.

A

step 2. list technical descriptors (HOWs)

76
Q

The last step is to determine the target values for engineering measurement.

A

step 6.2. setting engineering target for design

77
Q

Measurements of the competition’s targets provide a basis for the _______.

A

development of targets
for the new product

78
Q

The best targets are those set for a ______.

A

specific value

79
Q

Less precise, but
still usable, are those targets set _____.

A

within a range

80
Q

A ____ type of target is a value made to be as large or small as possible

A

third

81
Q

The goal here is to determine how the customer perceives the competition’s ability to
meet each of the requirements.

A

step 6.3. competition benchmarking

82
Q

This forces awareness of what already exists and points out opportunities for improving upon that which already exists.

A

step 6.3. competition benchmarking

ctt (18 decks)

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