Topic 3: Customers in a digital age

Question 1

Generation Z describes those born in which time period?

Answer 1

Mid-1990s to mid-2000s

Question 2

What is a neobank?

Answer 2

A fintech that offers internet-only financial services and lack physical branches

Question 3

Millennials were born in which time period?

Answer 3

1980-95

Question 4

What is Strong Customer Authentication (SCA)?

Answer 4

A new regulation in data protection which provides a two-step process to help a bank or payment service provider authenticate your identity to help reduce fraud and protect your financial assets