Topic 12: Customer delivery channels Flashcards
1
Q
What is a delivery channel?
A
The means by which a bank acquires and builds its client base
2
Q
What are biometrics?
A
Physical or behavioural human characteristics that can be used to identify digitally a person to grant access to systems, devices or data.
3
Q
What services are typically offered through ATMs?
A
- Cash withdrawal
- Payment of utility bills
- Mobile phone top-ups
- Payments to other individuals
