Topic 16: Keeping customers safe online Flashcards
1
Q
What is the authorised push payment (APP) scams voluntary code?
A
Provides protections for customers of signatory payment service providers (PSPs) and delivers a significant commitment from all signatory firms to reimburse victims of APP fraud in any scenario where the customer has met the standards expected of them under the Code. LSB is responsible for enforcing it.
2
Q
What is the ‘Banking protocol’?
A
Rapid response scheme through which branch staff can alert police and Trading Standards to suspected frauds taking place.
