Time Studies Flashcards
What is a Time Study?
a A continuous and in-person observation of a process, using a timekeeping device to record the time taken during each step
-Addendum: Could also be done on recorded calls, so in-person is not necessarily a requirement.
What is a Time Study?
a Baseline Existing Process (how long does a process take; where is the time spent?)
b Process Improvement (how to reduce cycle time)
c New Time Standard
What are the key deliverables of a Time Study?
aElements and Operational Definitions
bValidated Time Study Plan
c Time Study Results Analysis
The steps of a full time study process are:
a Customer Request
b Planning
c Execution and Recommendations
What tool should be used to perform a time study?
a WorkStudy+
What should a Time Study Plan include?
*Programmed software
*Elements and Operational Definitions
*Data collection plan (sample locations, data collection sheet)
*Time study schedule (including communications with local leadership)
*Data analysis approach
Why is a Data Collection sheet used in a time study?
a to collect data in a consistent and complete way
b capture additional information (e.g., outliers, sources of delay, special cause variation, other site-specific conditions)
What is a time study element?
a Steps of a process that will be timed and rated separately
What are the most important factors when creating operational definitions for a time study?
a Operational Definitions need to be created and validated for every element within the time study
b Every element should have a precise and clear start and stop description
c Operational definitions should be confirmed by Subject Matter Experts
Why should you pilot your data collection process?
To ensure time study elements work well with:
a flow of the process
b the Data Collection Plan
c your Operational Definitions
When should you review your initial data
a Review results for accuracy as soon as one full observation has been completed
What are the important topics to include in your report-out presentation?
a Opportunity
b Approach
c Process steps
d Operational Definitions
e Time Study Results
f Recommendations
