Process Design

Question 1

Process Design is necessary when:

Answer 1

• The process does not currently exist
• The existing process has reached entitlement (i.e. can’t be significantly improved any more)
• There are new variables impacting an existing process for which there is no historical information
• Multiple CTQ failures

Question 2

Two things Process Design includes that Process Definition* does not is:

Answer 2

• Performance parameters
• Pilot

Question 3

*Process Definition includes:

Answer 3

• Vision statement
• Ranked CTQ’s
• Detailed process design

Question 4

The elements of a Full Process Design are:

Answer 4

• Vision statement
• List of ranked CTQ’s
• Detailed process design
• Performance parameters
• Pilot

Question 5

The following are elements of an Evolutionary Design:

Answer 5

• Vision statement
• List of ranked CTQ’s
• High level design

Question 6

The Evolutionary Design approach is acceptable when:

Answer 6

• Design changes can be easily redeployed
• Customer can be insulated from design iterations

(Vision, CTQs, High-level Design)