Process Management Flashcards
1
Q
In general, why do we need Process Management?
A
- Left unchecked (Process Management), processes tend to degrade over time
2
Q
When is Process Management Necessary?
A
- When deploying a new process / solution and variability in process settings / compliance jeopardizes the business
- An existing process has compliance concerns, which could jeopardize the business
3
Q
What are the core components of a process management plan?
A
- Assessments
- Recovery
- Escalation
- Monitoring
4
Q
What are the 2 common Process Management approaches at Penske?
A
- Control: Planned monitoring of process settings (Typically a New Solution / Process)
- Compliance:: Assessment of a process with known / suspected concerns (Typically an existing Process)
5
Q
What is the fundamental CBA (Cost Benefit Analysis) requirement to justify Process Management?
A
- When the cost of the defect(s) outweighs the cost of process management activities
6
Q
What are the common methods to manage significant X settings?
A
- Eliminate process setting (There is no way to adjust)
- Measure key process settings
- Monitor periodically to assure proper settings
7
Q
What are assessments?:
A
- Evaluating the process to identify defects
8
Q
What is recovery?
A
- Correcting process defects
- Bringing process back to control
9
Q
What is escalation?
A
- Taking action when recovery measures are ineffective or not meeting specific criteria laid out
10
Q
What is Monitoring?
A
- Assuring that the assessments are happening and effective
11
Q
What’s the difference between monitoring and measuring?
A
- Monitoring is typically associated with discrete data
- Measuring is typically associated with continuous data
12
Q
How can you reduce the overall cost of Process Management?
A
- Reduce the sampling plan (size / frequency)
- Assign a new resource (lower labor cost)
13
Q
How much Process Mangement is needed?
A
- Enough to sustain the process
- Enough to optimize the cost benefit trade off
14
Q
Identify the fundamental requirements for effective process management
A
- A fully documented process
- Knowledge / Training on the process
- Cost justification
