Change Management Flashcards
What does CAP stand for?
a.Change at Penske
b. Change Acceleration Process
c. Change Management
When is CAP necessary, and when is CAP applicable at Penske?
CAP must be considered in the planning of every project, and should be incorporated when behavioral changes are required to achieve desired results.
What does the equation “QXA=E” represent?
a. Quality of Solution x Acceptance of Solution = Effectiveness of Solution
The Effectiveness of the solution is a combination of the Quality of the solution (i.e. the technical piece) and the Acceptance (i.e., Behavior around the change)
What is the CAP approach not intended to do?
a. Make a bad situation sound good
b. Resolve personal or organizational conflicts
c. Sell the solution
How is a behavior defined at Penske?
Individual actions and reactions that can be observed
What are the CAP Deliverables?
a. Systems & Structures Analysis
b. Leadership Plan
c. Communication Plan
For a successful behavioral change, CAP must align….
a. Systems & Structures with the technical solution
b. Leadership behaviors with the change objectives
c. Communication with specific purposes
When should you start thinking about CAP during a project?
The design phase
What constituent groups do we focus our CAP efforts on?
A. Needs to change the most behaviors
b. The most influential
c. The largest
What are the key components of what is needed in the communication plan?
a. Exact Audience (Who)
b. Exact Message (What / Why)
c. Optimum Channel (How)
d. Timing / Frequency (When)
For CAP to be successful, desired behaviors of both associates and leaders must be:
a. Completely identified and defined.
What are some of the elements in Systems and Structures?
a. Staffing
b. Measurements
c. Compensation
d. Rewards & Recognition
e. Organizational Structure
f. Development & Communication
g. Information & Technology
How would you describe the “Valley of Despair” and how does CAP relate?
- The period of time between when the change is implemented and improvement is seen
- Performance tends to decrease following a change
- Through CAP, we are trying to reduce the severity and duration of the performance degradation
Describe the main sources of change resistance.
*Technical - People lack the skills or personal resources to change
*Political - People feel threatened by change and do not want to lose power, resources, decision making authority or budgetary control
*Cultural - People resist change because it is different from what they do now and feel the current ways are the best
What are the 3 change skills a leader must exhibit?
- Time, Focus, and Passion
