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Certified Travel Associate (CTA) > Time Management > Flashcards

Time Management Flashcards

1
Q

Success Signs: Love

A

Love can relate to your family, religion, or country. Love is probably the most important sign of success because of the value we put on it.

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2
Q

Success Signs: Labor

A

Pride in what you have accomplished with your hands or your time. Feeling that what you you are doing is important.

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3
Q

Success Signs: Learning

A

Success is how you use your knowledge. Learning and taking the risk of using that knowledge is critical for success.

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4
Q

Success Signs: Laughter

A

Successful people have fun at what they are doing. Humor is a great relaxer.

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5
Q

Success Signs: Letting Go

A

When you feel that you did your best to accomplish what you set out to do, but you still didn’t achieve it, it’s time to let go. If you know you have done everything possible, you don’t need to punish yourself with guilt or frustration.

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6
Q

Roadblock: The best way to get the job done is to do it yourself

A

When you think that no one can do a task better or faster than you can, this attitude often leads to crisis management and procrastination.

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7
Q

Roadblock: The more you sweat the more you get

A

The key is to not only work hard but work smart too. Learning to work effectively and efficiently allows you to free up time that can be spent elsewhere.

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8
Q

Pareto Principle

A

80 % of the work gets done in 20% of the time.

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9
Q

Roadblock: We work best under pressure

A

Waiting until the last minute will result in more mistakes and missed deadlines. When you don’t do jobs correctly or on time you lose credibility.

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10
Q

Parkinson’s Law

A

Work expands to fill the time available for its accomplishment.

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11
Q

Setting a predetermined course of action.

A

Planning

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12
Q

Planning vs. Scheduling

A

Planning is deciding what to do. Scheduling is deciding when to do it.

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13
Q

Function of Managements

A

Planning, Organizing, Directing, Following Up

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14
Q

Failure to plan: Too little time

A

Some people feel they are too busy to plan

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15
Q

Failure to plan: Too many interruptions

A

Some people feel they are victims of frequent interruptions every time they plan.

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16
Q

Failure to plan: Little knowledge of prioritizing

A

When some people plan, they find they don’t know where to begin.

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17
Q

Failure to plan: Little understanding of the value of planning

A

Some reject planning because they do not understand why they should take the time to plan.

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18
Q

Success Behaviors: Intellectual

A

Planning, conceptual thinking, analytical thinking, judgement, perception, sensing, objectivity

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19
Q

Success Behaviors: Emotional

A

Self-discipline, results-oriented, assertiveness, enthusiasm

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20
Q

Success Behaviors: Interpersonal

A

Sensitivity, persuasiveness, effective written and verbal communication

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21
Q

Success Behaviors: Managerial

A

The ability to motivate, lead, delegate, guide, hire, and fire

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22
Q

Behaviors

A

The way you act.

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23
Q

Determining what takes precedence among the list of things you need to accomplish

A

Prioritizing

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24
Q

Does it relate to my agency’s mission statement?

A

Importance

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25
Q

When does it need to be accomplished?

A

Urgency

26
Q

How long will it take?

A

Time Required/Available

27
Q

How does this task impact others?

A

Relationship to other matters/Dependency

28
Q

Discretionary Time

A

Time you can call your own.

29
Q

Non-Discretionary Time

A

Time controlled by others (your manager, associates, customers, suppliers

30
Q

Incomplete information

A

External Time Robber

31
Q

Employee problems

A

External Time Robber

32
Q

Telephone calls

A

External Time Robber

33
Q

Meetings

A

External Time Robber

34
Q

Drop-in customers

A

External Time Robber

35
Q

Crisis management

A

External Time Robber

36
Q

Chatty coworkers

A

External Time Robber

37
Q

Poor communication

A

External Time Robber and Internal Time Robber

38
Q

Emails and other paperwork

A

External Time Robber

39
Q

Social media

A

External Time Robber and Internal Time Robber

40
Q

Attempting too much

A

Internal Time Robber

41
Q

Not prioritizing, procrastinating

A

Internal Time Robber

42
Q

Being indecisive

A

Internal Time Robber

43
Q

Not actively listening

A

Internal Time Robber

44
Q

Not saying no

A

Internal Time Robber

45
Q

Doing everything yourself (if a manager, not delegating)

A

Internal Time Robber

46
Q

Being disorganized, searching for missing objects or papers

A

Internal Time Robber

47
Q

One Touch Method

A

As soon as you touch a piece of paper or open an email, take one of three courses of action:

1 act on it immediately, or, if you manage, delegate the responsibility along with the authority to accomplish the task

2 file the paper and prioritize it on your to-do list

3 dispose of it immediately.

48
Q

When both the sender and the receiver of a message have a common understanding of the message sent

A

Good Communication

49
Q

When a person takes the responsibility to understand something, without prejudgment, by inviting the communication to continue.

A

Active listening

50
Q

Active listening methods

A
  • Sustain conversation (I see or even silence awaiting more information)
  • Summarize by repeating in your own words all of the major points that have been covered
  • Paraphrase individual points during the conversation to confirm what was said.
  • Open-ended questions used to elicit more information
  • Probe to invite the communication to continue to get a common understanding.
  • Communicate non-verbally: Be alert, Lean forward slightly, face your client squarely, maintain an open position, Stay in the personal distance zone, Communicate actively, make eye contact
51
Q

Listening that occurs when a person takes the responsibility to understand something, without any prejudgment, by inviting the communication to continue.

A

Active Listening

52
Q

The way people act.

A

Behaviors

53
Q

Time that is under your control and is needed to work on important goals.

A

Discretionary Time

54
Q

Describes a person who is doing things right.

A

Efficient

55
Q

Describes a person who is doing the right things.

A

Effective

56
Q

Planning, organizing, directing, and following up.

A

Functions of management

57
Q

Occurs when the sender and receiver of a message have a common understanding of the message sent.

A

Good communication

58
Q

States that 80 percent of the work gets done in 20 percent of the time.

A

Pareto Principle

59
Q

States that work expands to fill the time available for its accomplishment.

A

Parkinson’s Law

60
Q

A predetermined course of action.

A

Planning

61
Q

Deciding when to do things.

A

Scheduling

62
Q

Playing back, in your own words, all the major points that have been covered.

A

Summarizing

Certified Travel Associate (CTA) (16 decks)

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