TIA Exam 1 Flashcards
M1Q1 A company is implementing agile methods. After a few sprints, communication problems develop. Some project team members are not getting along with others and this has led to the project being delayed by more than three weeks.
What would have caused this issue?
Daily standup meeting is not being held
The project performance reports are not being created
The project sprint backlog has not been updated
The PM plan is outdated
Correct answer
Daily standup meeting is not being held
Feedback
Daily standup meetings will ensure all team members are aligned and understand the purpose of the project. It will also allow them to communicate any issues they face on a day-to-day basis.
M1Q2 A Project Manager realizes a major stakeholder’s expectations are NOT being met, specifically regarding the project’s budget. This may also cause a delay to the project.
To resolve this issue, what should the project manager do?
Update the risk register
Update the stakeholder engagement plan
Update the communications management plan
Update the scope baseline
Correct answer
Update the risk register
Feedback
The risk register will contain risks that may affect the project. The best resolution here would be to add this risk to the risk register with the corresponding response.
M1Q3 A team is working on a hybrid software development project. Stakeholder’s understandings of the project requirements are not aligned to the expectations from the team.
What steps should the project manager have taken to prevent this?
Alter the project scope to meet the requirements
Update the scope statement
Have the team conduct a sprint review meeting with the customers
Have the team meet with the customers to help develop the scope statement
Correct answer
Have the team conduct a sprint review meeting with the customers
Feedback
By allowing the team and customers to conduct a sprint review meeting, it will allow the customers to give feedback on the development of the deliverable.
M1Q4 A senior manager would like to add a few new features to the project deliverables.
Before a project team member starts working on these new features, what should be done first?
Gain approval from the Project Manager
Ensure the change control board (CCB) approves
Gain approval from the senior manager
Ensure key subject matter experts (SMEs) approve
Correct answer
Ensure the change control board (CCB) approves
Feedback
The Change control board is responsible for reviewing, evaluating, approving, or rejecting changes to the project.
M1Q5 The project team is starting a new phase of a project. Based on the previous phase, they have compiled a list of issues that were solved.
What should the project manager do with this list in the new phase?
Add all the issues as a risk in this phase
Update the risk management plan with the list of issues
Update the organization process assets
Have the team add the appropriate reserves to the new project plan
Correct answer
Update the organization process assets
Feedback
Once a phase or project is done, the PM should update the OPA’s with the organization so it can be used by other projects or phases in that project.
M1Q6 A project is at the planning stage of the project. The Project Manager realizes that producing complex CRM software is not feasible with the current number of resources and hire more resources for code development. The Project Manager identifies and contracts temporary resources.
Which risk response strategy does this scenario demonstrate?
Mitigate
Transfer
Accept
Avoid
Correct answer
Avoid
Feedback
The risk to the project was posed by insufficient resources. The risk was Avoided by hiring additional resources.
M1Q7 An agile team with members from different countries is having difficulties resolving issues. This has led to the project falling behind schedule.
What should the project manager do to resolve this?
Implement new methods to ensure the team has better communication methods and technologies
Meet with the product owner and inform him of these issues and slow down
Speak with the HR department about what can be done with this issue
Remove the members who are causing the issues
Correct answer
Implement new methods to ensure the team has better communication methods and technologies
Feedback
The action to take here would be to ensure that all team members have the technology to ensure communications are being done correctly. Poor communications generally lead to conflict.
M1Q8 The project manager has completed the following steps:
- Finished a major software project
- Confirmed with the release manager that all the software works
- Confirmed that functionality has been verified by the quality assurance team
- Gained formal acceptance from the sponsor
What is the next step the Project Manager should take?
Conduct the lessons learned with the team
Update the risk register
Ensure that the procurement management plan is complete
Review the closing management plan
Correct answer
Conduct the lessons learned with the team
Feedback
During project close out, lessons learned should be done with the team.
M1Q9 A project manager is reviewing a deliverable that is 80% completed and has presented it to a key stakeholder. The stakeholder is not happy with the way the project manager is showing the deliverable and says he really doesn’t understand it’s purpose.
What tool or technique should the project manager use?
Expert judgment
Prototyping
Bottom-up estimating
Decision making
Correct answer
Prototyping
Feedback
One of the best ways to show stakeholders a product is to use a prototype. This will allow for more interaction with the stakeholder and gain feedback.
M1Q10 A project manager and a new agile team have started a new project. The PM notices members are not doing agile meetings. Team members often don’t hold standup meetings or sprint review meetings.
How should the project manager handle this situation?
Conduct the standup meeting yourself on a daily basis
Inform the team it is okay to hold meetings as necessary
Work with the team and explain the benefits of these meetings
Meet with the product owner to remove team members who don’t value agile methods
Correct answer
Work with the team and explain the benefits of these meetings
Feedback
On a project, it is important for the project manager to educate the team on the benefits of using agile processes. The more the team understands the benefits, the more likely they will follow the processes.
M1Q11 After realizing that there are insufficient resources for a hybrid project, the PMO outsources some development tasks to keep the project on schedule.
What should the Project Manager do first in this situation?
Review the Communication management plan
Revise the procurement management plan
Meet with the project sponsor
Review the RACI chart
Correct answer
Revise the procurement management plan
Feedback
The Procurement Management Plan is the project procurement decisions, specifying the approach and identifying potential sellers is captured.
M1Q12 The project manager is hesitant to work with a new customer on a hybrid project. Previously the project manager had a very difficult time getting sign-offs and approvals from this particular customer. The sponsor has initiated the project and the customer is ready to start planning the project.
How should the project manager handle the situation?
Inform the client, it is not acceptable to delay sign-offs
Meet with the client and review the project ground rules
Ask the client if they have a dedicated resource to complete sign-offs
Add a risk to the risk management plan about potential delays
Correct answer
Meet with the client and review the project ground rules
Feedback
In this situation, it would be best to meet with the client and informed them of the project ground rules and how you would like documents to be signed off.Yes, that is correct.
M1Q13 A project has the following needs:
- 300 resource hours must be outsourced
- All sellers must be given the same information about the requirements
Which of the following should the Project Manager do to ensure they meet these requirements?
Meet and negotiate with each provider
Conduct a bidder conference
Send the procurement management plan to each provider
Add the provider to the stakeholder register
Correct answer
Conduct a bidder conference
Feedback
A bidder conference is a meeting between the buyer and sellers. It is used when you want to give out similar information to all sellers. This way, no seller has more info than another.
M1Q14 Team members are having a major issue with the method to develop a software module on a hybrid project. One member claims method A is better than method B. This issue could delay the project by over two weeks.
What should the project manager do to resolve this issue?
Select one method for them to resolve the issue immediately
Tell the two members to resolve the issue right away and move on
Ask a third team member to select one of the methods
Have team members meet in a face-to-face meeting and facilitate which method would be best
Correct answer
Have team members meet in a face-to-face meeting and facilitate which method would be best
Feedback
In this scenario, it would be best to have the two team members meet in a face-to-face meeting and for you to facilitate this meeting to come up with a consensus.
M1Q15 A company has a goal of releasing a new product to increase market share within five months. A project is initiated to meet this goal. The Project Manager needs to understand how customers will use the product once it is made available to the public.
What should the Project Manager utilize to accomplish this?
Benchmarking
Focus groups
Facilitation
Affinity diagram
Correct answer
Focus groups
Feedback
Focus Groups should be used to gather feedback from actual customers. This ensures that any decisions are made off of real data rather than assumptions.
M1Q16 After the project management plan had been approved, a major stakeholder informed the project manager that the project management plan would not be sufficient for the completion of the project deliverables. The stakeholder is not willing to cooperate and meet with the project manager.
What should a project manager do first?
Meet with the project sponsor and ask for guidance
Review the project management plan
Meet with the project management office and ask them to speak with the stakeholder
Proceed with the project as planned since the stakeholder is not willing to meet with you
Correct answer
Review the project management plan
Feedback
Since this is a conflict on the project, the project manager should review the communications management and stakeholder engagement plan to see how to resolve stakeholder issues on a project.
M1Q17 A new product is released. When a customer identifies performance issues with this product, the Project Manager realizes the wrong tool was used to collect the customer requirements.
Which tool should the Project Manager have used?
Cost of quality
Benchmarks
Appraisal costs
Cost-benefit analysis
Correct answer
Benchmarks
Feedback
Benchmarks are used to assess a product against industry standards.
M1Q18 Team members working on a software development project are questioning whether they could meet the deadlines for the project. Their concern is that the project will not be able to complete on time. The team members feel that their concerns are not being taken seriously on the project.
What should the project manager do in this situation?
Inform them that deadlines are to be taken seriously and they must be met
Inform them to submit their concerns to the project sponsor
Meet with the project management office to understand why the team members would feel this way
Meet with the project team and listen to their concerns and assure them that they will be taken seriously
Correct answer
Meet with the project team and listen to their concerns and assure them that they will be taken seriously
Feedback
In this scenario, it would be best to meet with the team and assure them that their concerns will be heard and taken seriously.
M1Q19 A Project Manager is doing the following:
- conducting a cost analysis based on a high-level scope
- using expert judgment to make a document
What is the Project Manager doing, based on the description above?
Create a project charter
Developing a scope statement
Create a project management plan
Create a risk management plan
Correct answer
Create a project charter
Feedback
The project charter is a high-level document with a high-level scope and budget.
M1Q20 A recently executed project has team members that are growing frustrated with each other. This is due to the lack of expectations between team members. This is beginning to affect the entire team and may cause delays to the project.
What document should the project manager review to address this issue?
Project charter
Team charter
Stakeholder engagement plan
Communications management plan
Correct answer
Team charter
Feedback
The best course of action here would be to review the team charter. The team charter will outline expected behaviors and project expectations.
M1Q21 A project has been executed with an approved plan. A team member says the project might fail to meet the requirement. Correcting the issue may cause an increase in scope and costs.
What should the Project Manager do?
Conduct a risk analysis
Implement a change request
Resolve the issue to satisfy the customer
Contact the customer and negotiate for risk acceptance
Correct answer
Conduct a risk analysis
Feedback
The Risk Register is there for the project team to understand potential problems with the project. It is necessary to first perform a full risk analysis and update the project sponsor before making any decisions.
M1Q22 The project manager is working with the sponsor to gain acceptance of the project scope. During this process, the project manager realizes that some of the project work was not included in the original project scope. This work will be essential to getting the project accepted by the sponsor.
What should the project manager do in this situation?
Complete the scope validation and inform operations about the issue
Inform the project sponsor of the issue and ask for guidance
Implement a change requests to include the additional work to the scope
Update the risk register with these new potential risks
Correct answer
Implement a change requests to include the additional work to the scope
Feedback
The best course of action would be to implement the change requests to add the additional work. This will ensure that the scope is accepted when the project is done.
M1Q23 A Project Manager decides to utilize a stakeholder engagement assessment matrix. The matrix identifies an influential stakeholder who is resistant to the project. The Project Manager needs to have this person be active on the project.
What should the Project Manager do in this situation?
Create the stakeholder engagement plan
Create the communications management plan
Meet with the sponsor
Ensure that the stakeholder register is completely updated
Correct answer
Create the stakeholder engagement plan
Feedback
Plan Stakeholder Engagement is the process of creating an approach to involve project stakeholders based on their needs. It is a plan to interact effectively with stakeholders.
M1Q24 A key stakeholder on an agile project wants the functionality of the product to be delivered immediately within the next three months as one iteration. The project team has informed the project manager that it will take five iterations for a total of seven months.
What should the project manager do next?
Meet with the project team informed to inform them they will need to complete the work as one iteration and three months
Schedule a meeting with the stakeholder and inform him this cannot be done
Speak with the product owner about this issue
Meet with the key stakeholder to understand why he wants it done in three months and educate him on the benefits of incremental delivery
Correct answer
Meet with the key stakeholder to understand why he wants it done in three months and educate him on the benefits of incremental delivery
Feedback
In this situation it would be best to meet with key stakeholders to understand why he wants this and didn’t educate them on the benefits of incremental delivery.
M1Q25 An organization is creating a new product. However, the company has never made a product like this before. The Project Manager needs to collect requirements.
Which two tools or techniques should the Project Manager use? (Choose 2)
Prototypes
Expert judgment
Product analysis
Create requirements traceability matrix
Decomposition
Correct answers
Prototypes
Expert judgment
Feedback
Experts and Prototypes are tools used in collect requirements.
M1Q26 During an iteration, a team member informs the project manager that the consultant has left the project and does not want to return. The team is having a difficult time negotiating with this consultant to return.
What should the project manager do in this situation?
Meet with the consultant and negotiate with him yourself
Request that the team find a new consultant
Determine how this risk can affect the entire project
Work with the team to negotiate with the consultant
Correct answer
Work with the team to negotiate with the consultant
Feedback
It would be best to work with the team to negotiate with the consultant than to do-it-yourself. You should have an input in the negotiations with the consultant.
M1Q27 A Project Manager working on a hybrid virtual project is dealing with a scheduling priority conflict among team members. He schedules a video conference call to resolve it.
Which conflict resolution technique best describes this scenario?
Smooth/Accommodate
Collaborate/Problem Solve
Force/Direct
Compromise/Reconcile
Correct answer
Collaborate/Problem Solve
Feedback
Collaborate/problem solving requires a supportive attitude and open dialogue that typically leads to agreement and assurance. This method can result in a win-win situation.
M1Q28 The project manager has just learned that a stakeholder is very upset that he was not included as one of the original stakeholders on the project. He has given the project manager a few requirements that he wants to be added to the scope.
What should the project manager do next?
Update the stakeholder engagement plan
Arrange to meet with the stakeholder to understand his requirements for the project
Implement a change request to add additional changes
Review the scope management plan
Correct answer
Arrange to meet with the stakeholder to understand his requirements for the project
Feedback
It is always best to meet with stakeholders individually to understand what your issues are the best ways to go around fixing them. This should be the first thing that should be done.
M1Q29 A functional manager in an organization would like to use a senior team member for a new project.
Which should the Project Manager do in this situation?
Contact the portfolio manager to resolve the issue
Request that the functional manager replace your resource
Deny the request
Meet with the functional manager to understand how this issue can be resolved or escalated
Correct answer
Meet with the functional manager to understand how this issue can be resolved or escalated
Feedback
The PM should first understand how this can be resolve. If getting to an agreement is not possible, the issue needs to be escalated for resolution.
M1Q30 The project manager has begun working on a software development project. The team has met a few of the customers and has decided to revise the way they will develop the software. They have decided this after the project management plan has been approved and the project is about to be executed.
What should the project manager do next?
Inform the sponsor of this problem and implement the changes
Implement a change request
Inform the team, they might be wrong and execute the project as planned
Implement the new methods immediately
Correct answer
Implement a change request
Feedback
Any changes to the project management plan require change requests to be approved by the change control Board. The next step here would be to have the project manager implemented change requests.
M1Q31 A new hybrid project has been executed. The Project Manager notices a stakeholder believes the project’s deliverables are not achievable.
Which should the Project Manager do in this situation?
Assess the project scope while analyzing the stakeholder’s needs and expectations
Assess the project charter thoroughly with this stakeholder on a conference call
Ensure that the stakeholder understands the risk management plan
Perform a risk analysis
Correct answer
Assess the project scope while analyzing the stakeholder’s needs and expectations
Feedback
It is important to understand the needs of stakeholders and why they feel this way. Then take actions to ensure requirements are met.
M1Q32 A project manager working on an agile project has just been informed by a vendor that a few components to the project will be shipped late. This is due to flooding in their factories.
What should the project manager do in this situation?
Call for meeting with the project sponsor to inform him of this development
Replace the vendor with a new vendor
Implement a change request to extend the project schedule
Add this to the issue log and meet with the project team to brainstorm solutions
Correct answer
Add this to the issue log and meet with the project team to brainstorm solutions
Feedback
In this situation, the project manager should meet with the team to determine if there are any other solutions to this problem. He should also add this to the issue log as this will affect the project.
M1Q33 A customer asks the Project Manager for a new product feature during a meeting.
What document should the Project Manager refer to find out who has the authority to approve this request?
Change log
Change management plan
Change request
Scope management plan
Correct answer
Change management plan
Feedback
The change management plan describes the process for submitting, evaluating and implementing changes to the project.
M1Q34 A project team member has modified the project scope without any approval. This could lead to a delay on the project.
What should the project manager do next?
Evaluate the impact of the change on the entire project
Remove the change right away
Update the project management plan
Remove the team member from the project
Correct answer
Evaluate the impact of the change on the entire project
Feedback
Once a scope change is made, the project manager should immediately assess how this will affect other parts of the project.
M1Q35 Review the following steps:
- Obtain stakeholder acceptance
- Complete the lesson learned
3.___________
What is Step 3?
Release the project team
File the project report
Conduct quality assurance
Reallocate the unused funds
Correct answer
Release the project team
Feedback
Once the stakeholder’s acceptance is done and the lesson learned is finished, it is time to release or reassign the team.
M1Q36 A project manager has just been assigned to a new project and the PMO has given him a list of all the stakeholders on the project along with their potential roles, their level of interest and their expectations on the project.
What should the project manager do next?
Stakeholder analysis
Stakeholder matrix
Stakeholder register
Risk analysis
Correct answer
Stakeholder analysis
Feedback
Once this information is given to the project manager, he should then conduct a full stakeholder analysis that will then produce the stakeholder register.
M1Q37 Review the following project characteristics:
- The project is executed
- Due to recent regulation, the project gets terminated
- The Project Manager must close the project
What is the first action the Project Manager should take?
Follow communications management plan to properly inform all stakeholders
Follow the organization’s project closure guidelines
Assess how this will impact the team
Close all project procurement processes
Correct answer
Follow the organization’s project closure guidelines
Feedback
Project closure guidelines or requirements will contain the organization’s procedures to follow.
M1Q38 A project manager has just been assigned to a new project. Due to a significant natural disaster, this has caused a major schedule issue and has delayed the project. This might affect the budget and scope.
What should the project manager do? (choose 2)
Use a schedule compression technique to shorten the schedule
Implement a Fast-tracking method on the schedule
Review the budget with the PMO and ask for guidance
Increase the schedule due to a natural disaster
Calculate the SPI and SV on the schedule
Implement a crashing method on the schedule
Correct answers
Use a schedule compression technique to shorten the schedule
Implement a Fast-tracking method on the schedule
Feedback
This question is asking about the schedule. This means the PM should try to reduce the schedule by using schedule compression techniques such as fast-tracking.
M1Q39 A project has a new stakeholder who is not attending meetings during initiating. The stakeholder will have a large impact on the overall project in the future. The Project Manager needs to engage this new stakeholder.
What should the Project Manager do?
Review the project schedule with the new stakeholder
Request that the sponsor speaks with this new stakeholder and ask that they send them to all meetings
Ask the new stakeholder to meet with a more experienced stakeholder to learn their responsibilities
Examine the project charter with the new stakeholder and assess their level of engagement
Correct answer
Examine the project charter with the new stakeholder and assess their level of engagement
Feedback
The best option here would be to meet with the stakeholder and assess their interest and what their level of engagement should be.
M1Q40 A new hybrid project has started. The project sponsor asks the project manager how deliverables will be verified for accuracy.
In which project document is this information found?
Scope Statement
Requirements management plan
Quality management plan
Risk Management plan
Correct answer
Quality management plan
Feedback
The quality management plan identifies the quality requirements and/or standards for the project and its deliverables and documents how the project will demonstrate compliance with quality requirements and or standards.
M1Q41 A vendor has missed a major component of a deliverable. After having a one-on-one meeting with the vendor, the project manager understands the issue. This has caused the critical path to increase by more than two weeks.
What should the project manager do next?
Terminate the vendor from the project
Update the lesson learn register with this new lesson
Implement a change request to extend the project schedule
Review the risk register and implement the risk response
Correct answer
Review the risk register and implement the risk response
Feedback
Since this risk has materialized, the next step would be to implement the response.
M1Q42 A project is being planned in an area with limited access to vehicles. The Project Manager proposes that the company deliver equipment themselves. The Project Manager will take full responsibility if vehicles cannot get to the project site.
What risk response is the Project Manager using?
Transfer
Mitigate
Accept
Avoid
Correct answer
Accept
Feedback
Risk acceptance is a risk response strategy whereby the project team decides to acknowledge this low risk and not take any action unless the risk occurs.
M1Q43 The agile team has completed two sprints so far. The team is about to conduct the sprint planning meeting for the 3rd sprint.
What should the project manager bring?
Burnup Chart
Sprint goal
Agile charter
Burndown chart
Correct answer
Sprint goal
Feedback
Sprint goals are clear objectives set before the beginning of a sprint. They are set by the product owner and delivery team collaboratively.
M1Q44 A project manager begins to make the project management plan after the project charter. There is currently no historical information from the project management office (PMO).
What is the next step the Project Manager should take in this situation?
Stop planning the project
Use expert judgment
Meet with the sponsor to seek advice
Inform the PMO and have them plan it
Correct answer
Use expert judgment
Feedback
If no historical information is available, then the use of expert judgment is needed to plan the project.
M1Q45 During a network implementation project, a key stakeholder has requested for the project to be completed four weeks early. The vendor doing the work has requested a cost increase on the contract.
What should the project manager do first?
Submit a change request to the change control board
Update the project management with the new shorter end date
Meet with the sponsor and request a budget
Review how this shorter duration would impact other parts of the project
Correct answer
Review how this shorter duration would impact other parts of the project
Feedback
Before a change can be made to a project, the PM should assess how this would impact all aspects of the project.
M1Q46 A development team is creating a new website. The team needs to identify what are the visual requirement for the site.
What is an appropriate tool or technique to use for this situation?
Focus groups
Benchmarking
Value Analysis
Decomposition
Correct answer
Focus groups
Feedback
Focus groups organize stakeholders and subject matter experts to learn about their expectations and attitudes about a product.
M1Q47 An organization is moving from traditional to agile methods. The team is having difficulties assigning work to the members.
What should the project manager do in this situation?
Assign work to each member based on their skill set
Review the resource management plan
Educate the team on agile methods and have then assign work to each other
Hire an outside consultant to assign work to each member
Correct answer
Educate the team on agile methods and have then assign work to each other
Feedback
One of the core concepts of agile is a self-organizing team. It would be best to have the project guide the team and have determined how work is assigned to team members.
M1Q48 A client brings a project manager onto a project during the project’s execution stage. The project manager reviews the project scope for cost estimating purposes and notices that some deliverables were missed in the work breakdown structure (WBS).
Which step should the project manager take next?
Verify with the stakeholders to see if these missed deliverables should be added
Ask that the project management office (PMO) approve additional funds for this work
Include the work in the WBS and recalculate the total project cost
Determine whether these deliverables are necessary by verifying with experts in the field
Correct answer
Include the work in the WBS and recalculate the total project cost
Feedback
The WBS has all the work necessary to complete the deliverables. If work is missing, you would not be able to complete the deliverables.
M1Q49 A Project Manager is working with a group of stakeholders to ensure their vision of the project is aligned. The Project Manager needs to obtain approval of the project management plan.
What should the Project Manager do?
Conduct stakeholder analysis
Use facilitation to ensure the stakeholders are in agreement
Request that the project sponsor meets with the group to resolve this issue
Invite the stakeholders to meet with the team
Correct answer
Use facilitation to ensure the stakeholders are in agreement
Feedback
To facilitate decision making project manager should use his facilitation skills to help the stakeholders agree on a shared vision.
M1Q50 An organization has just moved to agile methods. The HR department has hired team members with a few members having agile experience in different agile methods.
As a new project manager, what should you do in this situation?
Have one member teach the entire team one method
Have each team member teach their method
Select a method you feel is best and teach that method
Teach the overall concept and principle of agile
Correct answer
Teach the overall concept and principle of agile
Feedback
It would be best if the entire team have a solid understanding of the core concepts of agile.
M1Q51 The Project Manager invites team members to a meeting to create a document that will guide the team in defining the main project objectives.
What will be the final output of this meeting?
Activity list
Work breakdown structure (WBS)
Scope management plan
Activity management plan
Correct answer
Scope management plan
Feedback
The scope management plan is a component of the project management plan that describes how the scope will be defined, developed, monitored, controlled, and validated.
M1Q52 A network implementation project has just been executed. The plan is approved and the work has started. Quality is the most important part of this project.
What should the project manager do to ensure the project meets its quality requirements?
Create a Quality management plan
Conduct inspections on the completed deliverables
Review the work being done on a regular basis
Create and implement quality metrics
Correct answer
Review the work being done on a regular basis
Feedback
The best answer here would be to review the work on a regular basis, this would ensure work is getting done according to plan.
M1Q53 A hybrid team is now working on deliverables for the project. The compliance department informs the team that one of the project deliverables has not met a new law.
What is the first document the project manager should update?
Scope statement
Issue log
Business case
Risk register
Correct answer
Issue log
Feedback
After a new issue is raised, the issue log should be reviewed and updated, as needed, prior to taking action.
M1Q54 During an agile project, the customers have been requesting a lot of additions to the product backlog and also sending detailed emails to the project team about errors in the software. This may cause a delay in the project as the team is usually late with a response.
What should the project manager do in this situation?
Have the customer send you the additions and errors
Inform the customers it is correct to send it to the team
Tell the customers to attend the retrospective meetings to give their feedback
Inform the team to respond to the customers right away
Correct answer
Have the customer send you the additions and errors
Feedback
By agile principles, it would be best for the customers to send you the errors and additions. The job of the servant leader is to shield the team from things that might distract them from completing the sprint goal.
M1Q55A project is almost done when a senior project team member requests a few weeks off due to health issues.
What should the Project Manager do first?
Ask the team member to see if the leave can be postponed
Discuss the issue with the sponsor and request a replacement
Assess how the leave will impact the project
Review the resource management plan
Correct answer
Assess how the leave will impact the project
Feedback
The first thing the Project Manager needs to do is to understand what impact (if any) this may have on the project.
M1Q56 An agile project is about to start the first sprint when the project manager learns that the finance department will not finance the project due to concerns about how much value the project will return to the organization.
What should the project manager do first after finding out about this issue?
Terminate the project immediately
Schedule a meeting with the finance department and the product owner to learn more about this issue
Speak with the product owner and ask for advice on the situation
Continue the project until completion
Correct answer
Schedule a meeting with the finance department and the product owner to learn more about this issue
Feedback
A project manager should always learn more about an issue before taking action against the issue. In this scenario, it would be best to meet with the finance department to learn why the project will not be financed before taking any action.
M1Q57 A Project Manager is preparing to develop a new product for a company. The new product will require a potential law change in order to be sold. The law is pending approval.
To initiate this project, what should the Project Manager do?
Develop the scope statement
Focus on quality control
Document the risk in the project charter
Develop a competitor analysis
Correct answer
Document the risk in the project charter
Feedback
The risk should be listed in the project charter, so its impact can be analyzed before project initiation.
M1Q58 A new software development project follows traditional project management methods and hires a new team member. This team member is encouraging other members to follow agile methods. The other members are rejecting this and it is beginning to cause issues on the project.
What should the project manager do to resolve this issue?
Remove the team member from the project
Meet with the project team to implement agile methods
Schedule a meeting with the team and the new member to discuss the issue and brainstorm a solution
Inform the new team member to stop encouraging agile methods to the team
Correct answer
Schedule a meeting with the team and the new member to discuss the issue and brainstorm a solution
Feedback
In this scenario, it would be best to meet with the team in the new member to discuss this issue and have the team and the new member solve it.
Correct answer
Training team members on the correct usage of a software
Mitigate
Purchase a service contract for a project component
Transfer
Don’t believe a system would fail, so no response is needed
Accept
Correct answer
Training team members on the correct usage of a software
Mitigate
Purchase a service contract for a project component
Transfer
Don’t believe a system would fail, so no response is needed
Accept
Correct answer
A tendency to focus on the external world and interactions with others
Extraversion
A preference for focusing on internal thoughts and feelings
Introversion
a focus on tangible, concrete information gathered through the senses
Sensing
A flexible and adaptable approach to life, preferring to keep options open
Perceiving
Correct answer
A tendency to focus on the external world and interactions with others
Extraversion
A preference for focusing on internal thoughts and feelings
Introversion
a focus on tangible, concrete information gathered through the senses
Sensing
A flexible and adaptable approach to life, preferring to keep options open
Perceiving
