TIA Exam 1 Flashcards
M1Q1 A company is implementing agile methods. After a few sprints, communication problems develop. Some project team members are not getting along with others and this has led to the project being delayed by more than three weeks.
What would have caused this issue?
Daily standup meeting is not being held
The project performance reports are not being created
The project sprint backlog has not been updated
The PM plan is outdated
Correct answer
Daily standup meeting is not being held
Feedback
Daily standup meetings will ensure all team members are aligned and understand the purpose of the project. It will also allow them to communicate any issues they face on a day-to-day basis.
M1Q2 A Project Manager realizes a major stakeholder’s expectations are NOT being met, specifically regarding the project’s budget. This may also cause a delay to the project.
To resolve this issue, what should the project manager do?
Update the risk register
Update the stakeholder engagement plan
Update the communications management plan
Update the scope baseline
Correct answer
Update the risk register
Feedback
The risk register will contain risks that may affect the project. The best resolution here would be to add this risk to the risk register with the corresponding response.
M1Q3 A team is working on a hybrid software development project. Stakeholder’s understandings of the project requirements are not aligned to the expectations from the team.
What steps should the project manager have taken to prevent this?
Alter the project scope to meet the requirements
Update the scope statement
Have the team conduct a sprint review meeting with the customers
Have the team meet with the customers to help develop the scope statement
Correct answer
Have the team conduct a sprint review meeting with the customers
Feedback
By allowing the team and customers to conduct a sprint review meeting, it will allow the customers to give feedback on the development of the deliverable.
M1Q4 A senior manager would like to add a few new features to the project deliverables.
Before a project team member starts working on these new features, what should be done first?
Gain approval from the Project Manager
Ensure the change control board (CCB) approves
Gain approval from the senior manager
Ensure key subject matter experts (SMEs) approve
Correct answer
Ensure the change control board (CCB) approves
Feedback
The Change control board is responsible for reviewing, evaluating, approving, or rejecting changes to the project.
M1Q5 The project team is starting a new phase of a project. Based on the previous phase, they have compiled a list of issues that were solved.
What should the project manager do with this list in the new phase?
Add all the issues as a risk in this phase
Update the risk management plan with the list of issues
Update the organization process assets
Have the team add the appropriate reserves to the new project plan
Correct answer
Update the organization process assets
Feedback
Once a phase or project is done, the PM should update the OPA’s with the organization so it can be used by other projects or phases in that project.
M1Q6 A project is at the planning stage of the project. The Project Manager realizes that producing complex CRM software is not feasible with the current number of resources and hire more resources for code development. The Project Manager identifies and contracts temporary resources.
Which risk response strategy does this scenario demonstrate?
Mitigate
Transfer
Accept
Avoid
Correct answer
Avoid
Feedback
The risk to the project was posed by insufficient resources. The risk was Avoided by hiring additional resources.
M1Q7 An agile team with members from different countries is having difficulties resolving issues. This has led to the project falling behind schedule.
What should the project manager do to resolve this?
Implement new methods to ensure the team has better communication methods and technologies
Meet with the product owner and inform him of these issues and slow down
Speak with the HR department about what can be done with this issue
Remove the members who are causing the issues
Correct answer
Implement new methods to ensure the team has better communication methods and technologies
Feedback
The action to take here would be to ensure that all team members have the technology to ensure communications are being done correctly. Poor communications generally lead to conflict.
M1Q8 The project manager has completed the following steps:
- Finished a major software project
- Confirmed with the release manager that all the software works
- Confirmed that functionality has been verified by the quality assurance team
- Gained formal acceptance from the sponsor
What is the next step the Project Manager should take?
Conduct the lessons learned with the team
Update the risk register
Ensure that the procurement management plan is complete
Review the closing management plan
Correct answer
Conduct the lessons learned with the team
Feedback
During project close out, lessons learned should be done with the team.
M1Q9 A project manager is reviewing a deliverable that is 80% completed and has presented it to a key stakeholder. The stakeholder is not happy with the way the project manager is showing the deliverable and says he really doesn’t understand it’s purpose.
What tool or technique should the project manager use?
Expert judgment
Prototyping
Bottom-up estimating
Decision making
Correct answer
Prototyping
Feedback
One of the best ways to show stakeholders a product is to use a prototype. This will allow for more interaction with the stakeholder and gain feedback.
M1Q10 A project manager and a new agile team have started a new project. The PM notices members are not doing agile meetings. Team members often don’t hold standup meetings or sprint review meetings.
How should the project manager handle this situation?
Conduct the standup meeting yourself on a daily basis
Inform the team it is okay to hold meetings as necessary
Work with the team and explain the benefits of these meetings
Meet with the product owner to remove team members who don’t value agile methods
Correct answer
Work with the team and explain the benefits of these meetings
Feedback
On a project, it is important for the project manager to educate the team on the benefits of using agile processes. The more the team understands the benefits, the more likely they will follow the processes.
M1Q11 After realizing that there are insufficient resources for a hybrid project, the PMO outsources some development tasks to keep the project on schedule.
What should the Project Manager do first in this situation?
Review the Communication management plan
Revise the procurement management plan
Meet with the project sponsor
Review the RACI chart
Correct answer
Revise the procurement management plan
Feedback
The Procurement Management Plan is the project procurement decisions, specifying the approach and identifying potential sellers is captured.
M1Q12 The project manager is hesitant to work with a new customer on a hybrid project. Previously the project manager had a very difficult time getting sign-offs and approvals from this particular customer. The sponsor has initiated the project and the customer is ready to start planning the project.
How should the project manager handle the situation?
Inform the client, it is not acceptable to delay sign-offs
Meet with the client and review the project ground rules
Ask the client if they have a dedicated resource to complete sign-offs
Add a risk to the risk management plan about potential delays
Correct answer
Meet with the client and review the project ground rules
Feedback
In this situation, it would be best to meet with the client and informed them of the project ground rules and how you would like documents to be signed off.Yes, that is correct.
M1Q13 A project has the following needs:
- 300 resource hours must be outsourced
- All sellers must be given the same information about the requirements
Which of the following should the Project Manager do to ensure they meet these requirements?
Meet and negotiate with each provider
Conduct a bidder conference
Send the procurement management plan to each provider
Add the provider to the stakeholder register
Correct answer
Conduct a bidder conference
Feedback
A bidder conference is a meeting between the buyer and sellers. It is used when you want to give out similar information to all sellers. This way, no seller has more info than another.
M1Q14 Team members are having a major issue with the method to develop a software module on a hybrid project. One member claims method A is better than method B. This issue could delay the project by over two weeks.
What should the project manager do to resolve this issue?
Select one method for them to resolve the issue immediately
Tell the two members to resolve the issue right away and move on
Ask a third team member to select one of the methods
Have team members meet in a face-to-face meeting and facilitate which method would be best
Correct answer
Have team members meet in a face-to-face meeting and facilitate which method would be best
Feedback
In this scenario, it would be best to have the two team members meet in a face-to-face meeting and for you to facilitate this meeting to come up with a consensus.
M1Q15 A company has a goal of releasing a new product to increase market share within five months. A project is initiated to meet this goal. The Project Manager needs to understand how customers will use the product once it is made available to the public.
What should the Project Manager utilize to accomplish this?
Benchmarking
Focus groups
Facilitation
Affinity diagram
Correct answer
Focus groups
Feedback
Focus Groups should be used to gather feedback from actual customers. This ensures that any decisions are made off of real data rather than assumptions.
M1Q16 After the project management plan had been approved, a major stakeholder informed the project manager that the project management plan would not be sufficient for the completion of the project deliverables. The stakeholder is not willing to cooperate and meet with the project manager.
What should a project manager do first?
Meet with the project sponsor and ask for guidance
Review the project management plan
Meet with the project management office and ask them to speak with the stakeholder
Proceed with the project as planned since the stakeholder is not willing to meet with you
Correct answer
Review the project management plan
Feedback
Since this is a conflict on the project, the project manager should review the communications management and stakeholder engagement plan to see how to resolve stakeholder issues on a project.
M1Q17 A new product is released. When a customer identifies performance issues with this product, the Project Manager realizes the wrong tool was used to collect the customer requirements.
Which tool should the Project Manager have used?
Cost of quality
Benchmarks
Appraisal costs
Cost-benefit analysis
Correct answer
Benchmarks
Feedback
Benchmarks are used to assess a product against industry standards.
M1Q18 Team members working on a software development project are questioning whether they could meet the deadlines for the project. Their concern is that the project will not be able to complete on time. The team members feel that their concerns are not being taken seriously on the project.
What should the project manager do in this situation?
Inform them that deadlines are to be taken seriously and they must be met
Inform them to submit their concerns to the project sponsor
Meet with the project management office to understand why the team members would feel this way
Meet with the project team and listen to their concerns and assure them that they will be taken seriously
Correct answer
Meet with the project team and listen to their concerns and assure them that they will be taken seriously
Feedback
In this scenario, it would be best to meet with the team and assure them that their concerns will be heard and taken seriously.
M1Q19 A Project Manager is doing the following:
- conducting a cost analysis based on a high-level scope
- using expert judgment to make a document
What is the Project Manager doing, based on the description above?
Create a project charter
Developing a scope statement
Create a project management plan
Create a risk management plan
Correct answer
Create a project charter
Feedback
The project charter is a high-level document with a high-level scope and budget.
M1Q20 A recently executed project has team members that are growing frustrated with each other. This is due to the lack of expectations between team members. This is beginning to affect the entire team and may cause delays to the project.
What document should the project manager review to address this issue?
Project charter
Team charter
Stakeholder engagement plan
Communications management plan
Correct answer
Team charter
Feedback
The best course of action here would be to review the team charter. The team charter will outline expected behaviors and project expectations.
M1Q21 A project has been executed with an approved plan. A team member says the project might fail to meet the requirement. Correcting the issue may cause an increase in scope and costs.
What should the Project Manager do?
Conduct a risk analysis
Implement a change request
Resolve the issue to satisfy the customer
Contact the customer and negotiate for risk acceptance
Correct answer
Conduct a risk analysis
Feedback
The Risk Register is there for the project team to understand potential problems with the project. It is necessary to first perform a full risk analysis and update the project sponsor before making any decisions.
M1Q22 The project manager is working with the sponsor to gain acceptance of the project scope. During this process, the project manager realizes that some of the project work was not included in the original project scope. This work will be essential to getting the project accepted by the sponsor.
What should the project manager do in this situation?
Complete the scope validation and inform operations about the issue
Inform the project sponsor of the issue and ask for guidance
Implement a change requests to include the additional work to the scope
Update the risk register with these new potential risks
Correct answer
Implement a change requests to include the additional work to the scope
Feedback
The best course of action would be to implement the change requests to add the additional work. This will ensure that the scope is accepted when the project is done.
M1Q23 A Project Manager decides to utilize a stakeholder engagement assessment matrix. The matrix identifies an influential stakeholder who is resistant to the project. The Project Manager needs to have this person be active on the project.
What should the Project Manager do in this situation?
Create the stakeholder engagement plan
Create the communications management plan
Meet with the sponsor
Ensure that the stakeholder register is completely updated
Correct answer
Create the stakeholder engagement plan
Feedback
Plan Stakeholder Engagement is the process of creating an approach to involve project stakeholders based on their needs. It is a plan to interact effectively with stakeholders.
M1Q24 A key stakeholder on an agile project wants the functionality of the product to be delivered immediately within the next three months as one iteration. The project team has informed the project manager that it will take five iterations for a total of seven months.
What should the project manager do next?
Meet with the project team informed to inform them they will need to complete the work as one iteration and three months
Schedule a meeting with the stakeholder and inform him this cannot be done
Speak with the product owner about this issue
Meet with the key stakeholder to understand why he wants it done in three months and educate him on the benefits of incremental delivery
Correct answer
Meet with the key stakeholder to understand why he wants it done in three months and educate him on the benefits of incremental delivery
Feedback
In this situation it would be best to meet with key stakeholders to understand why he wants this and didn’t educate them on the benefits of incremental delivery.