TIA 3 - 4 - 5 Flashcards
M4Q1 A quality management plan states that the project deliverables must be reviewed for quality at least ten days before the customer can inspect for acceptance. Two deliverables have failed the quality requirement.
What should the Project Manager do?
Use a cause-and-effect diagram
Update the quality management plan
Conduct feasibility of an internal audit of the project
Alert the project sponsor
Correct answer
Use a cause-and-effect diagram
Feedback
Cause-and-effect diagrams break down the causes of the problem into groups. This will help to identify the main or root cause.
M4Q2 A project manager is managing a team that has had issues and now has implemented a resolution. The team is currently working to complete the deliverables.
In what phase of development is the team?
Building
Working
Norming
Performing
Correct answer
Performing
Feedback
Once the team members start working on the actual work, they have moved to the performing phase.
M4Q3 While working on a construction project, one of the vendors is having an issue delivering a major component of the project. The vendor wants to replace that component with a similar working component.
What should the project manager do in this situation?
Tell the vendor it’s okay to replace the component
Instruct the vendor to use the original component even if it delays the schedule
Use expert judgment and determine if this alternative component is acceptable
Replace the vendor with someone that could get the correct component
Correct answer
Use expert judgment and determine if this alternative component is acceptable
Feedback
This option here before taking action against the vendor would be to use an expert to determine if this component would be suitable for the project before rejecting it.
M4Q4 While working on a software development agile project, a team member is having difficulty with some of the work. The project manager has done some research and has determined that this is due to the lack of knowledge by the team member.
What should the project manager do in this situation?
Replace the team member with someone with the correct knowledge
Meet with the project team and have them come up with a solution to solve the issue
Reassign the team member to another part of the project
Instruct the team member on how to fix the problem
Correct answer
Meet with the project team and have them come up with a solution to solve the issue
Feedback
The best option here would be to meet with the team and bring the issue to their attention. The best solutions come from a self-organizing, self-directed team. The team should be a generalizing specialist that can help each other out when problems arise.
M4Q5 The project sponsor has requested a major change to one of the deliverables. The team agrees the change should be implemented but disagrees on the method of implementation.
What should the project manager do in this situation?
Inform the sponsor that the complex changes will require more time to implement
Meet with the change control Board and have them determine how to implement the change
Meet with the team members to brainstorm ideas on how to implement the change
Submit the change to the change control Board for approval
Correct answer
Meet with the team members to brainstorm ideas on how to implement the change
Feedback
If there is a disagreement on the team, the project manager should meet with the team to resolve the issues before moving on.
M4Q6 A project team is inspecting over 500 products and has selected 50 products to evaluate against the quality metrics.
What is the team doing?
Performing inspections
Utilizing statistical sampling
Conducting audits
Undertaking a manage quality measure
Correct answer
Utilizing statistical sampling
Feedback
Statistical sampling involves choosing part of a population of interest for inspection.
M4Q7 The project manager and the team is working on a hybrid network upgrade project and have completed the scope statement. A senior stakeholder has informed them that he wants the project to be completed 20% sooner than anticipated.
What should the project manager do next?
Decompose the deliverables into work packages for the work breakdown structure (WBS)
Collect requirements for the requirements documentation
Complete the project schedule and budget
Assign team members to work on the scope
Correct answer
Decompose the deliverables into work packages for the work breakdown structure (WBS)
Feedback
Once the scope statement is made, the next step would be to decompose those deliverables in the scope statement into work packages to create a work breakdown structure (WBS).
M4Q8 While working on a product development hybrid project, the team identified a major issue that could lead to the complete failure of the product.
What should the project manager do to resolve this issue?
Work with the team to brainstorm a solution and implement the solution
Add this issue to the risk register
Notify the project sponsor and ask for a solution
Modify the scope statement to resolve the issue
Correct answer
Work with the team to brainstorm a solution and implement the solution
Feedback
The main objective here would be to resolve the issue by working with the team to come up with practical solutions and then implement the solutions.
M4Q9 A project manager is working on a hybrid software development project to create a new CRM. The team is currently working on the first sprint when a few team members want to spend time checking the codes instead of finishing the sprint to conduct a sprint review and this may delay the sprint.
What should the project manager do in this situation?
Tell the few members not to do this and to complete the sprint
Inform the team members that this is not the goal of the Sprint
Inform the product owner of what is happening on the project and why the Sprint will be delayed
Have them finished checking the codes, then address this issue during the retrospective
Correct answer
Have them finished checking the codes, then address this issue during the retrospective
Feedback
On an agile project is best to let the team be self-directed and self-organizing. If this leads to issues then it should be brought up in the next retrospectives to be dealt what.
M4Q10 Due to severe weather, the project has been delayed by over two months. The project manager has requested a change to increase the project schedule but was denied by the change control board. The board claimed the project manager did not follow the right procedures.
What should the project manager do next?
Review the project schedule to determine how else the project can get back on track
Inform the sponsor that the project will be delayed by two months
Informed the team, they will need to work overtime to complete the project on time
Review the change management plan
Correct answer
Review the change management plan
Feedback
The project manager should first review the change management plan to understand what was the procedure that should have been followed when requesting a change. If any procedure was not followed correctly, the change could be resubmitted using the correct procedure.
M4Q11 The project sponsor has found a website that claims some of the materials being used in the new product can lead to health risks for people using the product. The sponsor then requested a change to remove this material.
What should the project manager do in this situation?
Implement the change by removing the hazardous material
Review the change request and determine how it will impact the project
Stop the project until this can be resolved
Inform the sponsor the project cannot stop at this point due to its near completion
Correct answer
Review the change request and determine how it will impact the project
Feedback
Even though this may seem like something that should be attended to right away, it is just a “claim “on a website and you will need to assess it this claim is correct or not.
M4Q12 While working on an agile project, a stakeholder has informed the project manager that the sprint review meeting was a waste of time and will not be attending the next meeting. Stakeholder feels their time is best spent on other tasks.
How should the project manager handle this conflict?
Tell the stakeholder it is okay not to attend the next sprint review meeting
Ask the team to only invite the stakeholder if his input is needed
Review the benefits of the sprint review meeting with the stakeholder and show him the value
Tell the stakeholder it is mandatory to attend these meetings since he is a stakeholder
Correct answer
Review the benefits of the sprint review meeting with the stakeholder and show him the value
Feedback
On an agile project, always try to be an agile advocate promoting the benefits of following the agile principles. This includes mentoring, coaching and teaching agile principles to all stakeholders.
M4Q13 A project manager has noticed that the CPI of the project is .7 and the SPI is 1.0.
What should the project manager do next in order to correct this project?
Submit a change request to the change control board to increase the project budget
Submit a change request to the control board to increase the project schedule
Implement schedule crashing
Release a few team members to lower the project cost
Correct answer
Submit a change request to the change control board to increase the project budget
Feedback
Since this project is over budget by 30% (CPI of .7) it would be best to increase the cost baseline. Releasing team members can affect the schedule.
M4Q14 A recently started project has just been notified of a new government regulation that requires a new permit to build a component of the project. The permit will take an additional month to get.
What should the project manager do in this situation?
Add an additional month to the project schedule
Have the team assess if the permit is actually needed
Implement a change request to update the schedule
Update the risk register
Correct answer
Implement a change request to update the schedule
Feedback
The project manager should update the schedule by getting an approved change request. This will ensure the project has enough time to get the required permit.
M4Q15 A project manager has worked with the sponsor to create preliminary scope, preliminary schedule, preliminary budget, and assumptions to complete the project charter.
What should the project manager do next?
Get the charter approved
Recruit project team
Start planning the project
Get a budget sign-off
Correct answer
Get the charter approved
Feedback
After the charter is created, it will need to get approved before the project manager can start planning the project.
M4Q16 A Project Manager is working on a hybrid project with team members around the world and a fixed budget and schedule. Managing Changes to the project scope will be important for the success of the project.
What should the Project Manager do to achieve this goal?
Confirm that changes go through the formal approval process
Confirm that daily stand-ups occur with all development teams
Confirm that the development team leads generate detailed requirements
Confirm that customers do not directly interact with the development team leads
Correct answer
Confirm that changes go through the formal approval process
Feedback
Following the formal change control process is the best way to control unnecessary project changes.
M4Q17 The project manager has noticed on an agile project that team members are not engaging and seem to be discouraged. This may lead to delays later in the project.
What should the project manager do in this situation?
Review the company methods to reward employees for work
Inform the team they should look at ways to keep themselves motivated
Remove team members that are not engaging on the project
Add an additional cost to the project budget to keep the team motivated
Correct answer
Review the company methods to reward employees for work
Feedback
The best course of action would be to find ways to keep them motivated by finding a system of rewarding them.
M4Q18 A new agile software development project is conducting its first sprint. During the daily stand-up meeting, a team member is very disrespectful to other team members. He claims if the work cannot get done his way, he will speak to the product owner himself.
What actions should the project manager take to resolve this issue? (Choose 3)
Replace the team member
Meet for a one-on-one discussion with the team member
Discuss these issues with the team member during the meeting with all members presented
Review the ground rules signed in the team charter
Have the team help the member resolve the issue
Coach the team to resolve issues themselves
Correct answers
Meet for a one-on-one discussion with the team member
Review the ground rules signed in the team charter
Coach the team to resolve issues themselves
Feedback
The best action would be to meet with the member one-on-one, review the ground rules with the team and coach the team to help resolve this issue.
M4Q19 A few key stakeholders are very upset that the performance reports for the project are outdated. This has led management to believe the project is behind schedule.
What should the project manager do to ensure the performance reports are updated?
Update the performance report and send it to the company internal network
Reassign a team member on the project to update the report
Implement a system to keep the report updated regularly and send them to the stakeholders
Implement a change request to extend the project schedule to add the time needed to update the report
Correct answer
Implement a system to keep the report updated regularly and send them to the stakeholders
Feedback
The project manager should update the report and implement a system to ensure it is done regularly.
M4Q20 A hybrid project is about 50% complete with a CPI of 1.0, then after 55% the CPI .95, then after 60% the CPI is .90.
What should the project manager do first about this?
Have a meeting with the team to determine why the trend is going over the budget
Have a meeting with the sponsor to inform him that the project is progressing well
Implement a change request to get more funds to complete the project on budget
Calculate the EAC, then implement a change request
Correct answer
Have a meeting with the team to determine why the trend is going over the budget
Feedback
The PM should meet with the to understand why the project is trending over budget before implementing a change request.
M4Q21 A Project Manager is working on a product redesign project. A few customers have been submitting changes to modify the project scope very often. The scope was already approved by sponsor.
What should the Project Manager do next?
Ask the project sponsor if the scope could be modified
Meet with the customers and inform them scope is already approved
Give the scope changes to the project team for approval
Review the scope management plan
Correct answer
Review the scope management plan
Feedback
The first step the project manager should take should be to review the scope management plan to determine how the scope could be changed. The scope management plan will outline how to create, manage, and change the scope.
M4Q22 A project manager has completed the work performance report. In the report, the SPI is 1.2 and the CPI is .6.
Which of the following statements are true? (Choose 2)?
Under budget
Ahead of schedule
Over budget
Behind schedule
Progress well
Correct answers
Ahead of schedule
Over budget
Feedback
CPI less than 1 = over budge, SPI over 1 = ahead of schedule.
M4Q23 After a company has started using agile methods from traditional, a few senior stakeholders have doubt that this new method will add any value to project delivery. The stakeholder claims early delivery will only slow down development time and make customers upset.
What should the project manager do to resolve this?
Inform all team members to use traditional methods going forward
Hire a consultant to coach the team and stakeholders on the agile value
Create and send an email to all senior stakeholders outlining the benefits of agile
Conduct a face-to-face session with the stakeholders and demonstrate how agile works and its values
Correct answer
Conduct a face-to-face session with the stakeholders and demonstrate how agile works and its values
Feedback
As part of being an agile project manager, it is important to ensure that you promote and coach stakeholders on the importance of agile principles and values.
M4Q24 A project team has met up for the first time to create a team charter. After the charter is created, a member calls you to say he is unhappy with the charter and would like changes. If not, he will not work on the project.
What should the project manager do first?
Meet with the other members to find out what happed and how to fix this issue
Remove this member from the project
Tell other members to speak with this member and resolve this issue
Meet with the member and understand what is the issue and what went wrong during the meeting
Correct answer
Meet with the member and understand what is the issue and what went wrong during the meeting
Feedback
It would be best to ensure to meet with the team member to understand what exactly is the issue finding the root cause of it.