TIA 3 - 4 - 5

Question 1

M4Q1 A quality management plan states that the project deliverables must be reviewed for quality at least ten days before the customer can inspect for acceptance. Two deliverables have failed the quality requirement.

What should the Project Manager do?

Use a cause-and-effect diagram

Update the quality management plan

Conduct feasibility of an internal audit of the project

Alert the project sponsor

Answer 1

Correct answer
Use a cause-and-effect diagram

Feedback
Cause-and-effect diagrams break down the causes of the problem into groups. This will help to identify the main or root cause.

Question 2

M4Q2 A project manager is managing a team that has had issues and now has implemented a resolution. The team is currently working to complete the deliverables.

In what phase of development is the team?

Building

Working

Norming

Performing

Answer 2

Correct answer
Performing

Feedback
Once the team members start working on the actual work, they have moved to the performing phase.

Question 3

M4Q3 While working on a construction project, one of the vendors is having an issue delivering a major component of the project. The vendor wants to replace that component with a similar working component.

What should the project manager do in this situation?

Tell the vendor it’s okay to replace the component

Instruct the vendor to use the original component even if it delays the schedule

Use expert judgment and determine if this alternative component is acceptable

Replace the vendor with someone that could get the correct component

Answer 3

Correct answer
Use expert judgment and determine if this alternative component is acceptable

Feedback
This option here before taking action against the vendor would be to use an expert to determine if this component would be suitable for the project before rejecting it.

Question 4

M4Q4 While working on a software development agile project, a team member is having difficulty with some of the work. The project manager has done some research and has determined that this is due to the lack of knowledge by the team member.

What should the project manager do in this situation?

Replace the team member with someone with the correct knowledge

Meet with the project team and have them come up with a solution to solve the issue

Reassign the team member to another part of the project

Instruct the team member on how to fix the problem

Answer 4

Correct answer
Meet with the project team and have them come up with a solution to solve the issue

Feedback
The best option here would be to meet with the team and bring the issue to their attention. The best solutions come from a self-organizing, self-directed team. The team should be a generalizing specialist that can help each other out when problems arise.

Question 5

M4Q5 The project sponsor has requested a major change to one of the deliverables. The team agrees the change should be implemented but disagrees on the method of implementation.

What should the project manager do in this situation?

Inform the sponsor that the complex changes will require more time to implement

Meet with the change control Board and have them determine how to implement the change

Meet with the team members to brainstorm ideas on how to implement the change

Submit the change to the change control Board for approval

Answer 5

Correct answer
Meet with the team members to brainstorm ideas on how to implement the change

Feedback
If there is a disagreement on the team, the project manager should meet with the team to resolve the issues before moving on.

Question 6

M4Q6 A project team is inspecting over 500 products and has selected 50 products to evaluate against the quality metrics.

What is the team doing?

Performing inspections

Utilizing statistical sampling

Conducting audits

Undertaking a manage quality measure

Answer 6

Correct answer
Utilizing statistical sampling

Feedback
Statistical sampling involves choosing part of a population of interest for inspection.

Question 7

M4Q7 The project manager and the team is working on a hybrid network upgrade project and have completed the scope statement. A senior stakeholder has informed them that he wants the project to be completed 20% sooner than anticipated.

What should the project manager do next?

Decompose the deliverables into work packages for the work breakdown structure (WBS)

Collect requirements for the requirements documentation

Complete the project schedule and budget

Assign team members to work on the scope

Answer 7

Correct answer
Decompose the deliverables into work packages for the work breakdown structure (WBS)

Feedback
Once the scope statement is made, the next step would be to decompose those deliverables in the scope statement into work packages to create a work breakdown structure (WBS).

Question 8

M4Q8 While working on a product development hybrid project, the team identified a major issue that could lead to the complete failure of the product.

What should the project manager do to resolve this issue?

Work with the team to brainstorm a solution and implement the solution

Add this issue to the risk register

Notify the project sponsor and ask for a solution

Modify the scope statement to resolve the issue

Answer 8

Correct answer
Work with the team to brainstorm a solution and implement the solution

Feedback
The main objective here would be to resolve the issue by working with the team to come up with practical solutions and then implement the solutions.

Question 9

M4Q9 A project manager is working on a hybrid software development project to create a new CRM. The team is currently working on the first sprint when a few team members want to spend time checking the codes instead of finishing the sprint to conduct a sprint review and this may delay the sprint.

What should the project manager do in this situation?

Tell the few members not to do this and to complete the sprint

Inform the team members that this is not the goal of the Sprint

Inform the product owner of what is happening on the project and why the Sprint will be delayed

Have them finished checking the codes, then address this issue during the retrospective

Answer 9

Correct answer
Have them finished checking the codes, then address this issue during the retrospective

Feedback
On an agile project is best to let the team be self-directed and self-organizing. If this leads to issues then it should be brought up in the next retrospectives to be dealt what.

Question 10

M4Q10 Due to severe weather, the project has been delayed by over two months. The project manager has requested a change to increase the project schedule but was denied by the change control board. The board claimed the project manager did not follow the right procedures.

What should the project manager do next?

Review the project schedule to determine how else the project can get back on track

Inform the sponsor that the project will be delayed by two months

Informed the team, they will need to work overtime to complete the project on time

Review the change management plan

Answer 10

Correct answer
Review the change management plan

Feedback
The project manager should first review the change management plan to understand what was the procedure that should have been followed when requesting a change. If any procedure was not followed correctly, the change could be resubmitted using the correct procedure.

Question 11

M4Q11 The project sponsor has found a website that claims some of the materials being used in the new product can lead to health risks for people using the product. The sponsor then requested a change to remove this material.

What should the project manager do in this situation?

Implement the change by removing the hazardous material

Review the change request and determine how it will impact the project

Stop the project until this can be resolved

Inform the sponsor the project cannot stop at this point due to its near completion

Answer 11

Correct answer
Review the change request and determine how it will impact the project

Feedback
Even though this may seem like something that should be attended to right away, it is just a “claim “on a website and you will need to assess it this claim is correct or not.

Question 12

M4Q12 While working on an agile project, a stakeholder has informed the project manager that the sprint review meeting was a waste of time and will not be attending the next meeting. Stakeholder feels their time is best spent on other tasks.

How should the project manager handle this conflict?

Tell the stakeholder it is okay not to attend the next sprint review meeting

Ask the team to only invite the stakeholder if his input is needed

Review the benefits of the sprint review meeting with the stakeholder and show him the value

Tell the stakeholder it is mandatory to attend these meetings since he is a stakeholder

Answer 12

Correct answer
Review the benefits of the sprint review meeting with the stakeholder and show him the value

Feedback
On an agile project, always try to be an agile advocate promoting the benefits of following the agile principles. This includes mentoring, coaching and teaching agile principles to all stakeholders.

Question 13

M4Q13 A project manager has noticed that the CPI of the project is .7 and the SPI is 1.0.

What should the project manager do next in order to correct this project?

Submit a change request to the change control board to increase the project budget

Submit a change request to the control board to increase the project schedule

Implement schedule crashing

Release a few team members to lower the project cost

Answer 13

Correct answer
Submit a change request to the change control board to increase the project budget

Feedback
Since this project is over budget by 30% (CPI of .7) it would be best to increase the cost baseline. Releasing team members can affect the schedule.

Question 14

M4Q14 A recently started project has just been notified of a new government regulation that requires a new permit to build a component of the project. The permit will take an additional month to get.

What should the project manager do in this situation?

Add an additional month to the project schedule

Have the team assess if the permit is actually needed

Implement a change request to update the schedule

Update the risk register

Answer 14

Correct answer
Implement a change request to update the schedule

Feedback
The project manager should update the schedule by getting an approved change request. This will ensure the project has enough time to get the required permit.

Question 15

M4Q15 A project manager has worked with the sponsor to create preliminary scope, preliminary schedule, preliminary budget, and assumptions to complete the project charter.

What should the project manager do next?

Get the charter approved

Recruit project team

Start planning the project

Get a budget sign-off

Answer 15

Correct answer
Get the charter approved

Feedback
After the charter is created, it will need to get approved before the project manager can start planning the project.

Question 16

M4Q16 A Project Manager is working on a hybrid project with team members around the world and a fixed budget and schedule. Managing Changes to the project scope will be important for the success of the project.

What should the Project Manager do to achieve this goal?

Confirm that changes go through the formal approval process

Confirm that daily stand-ups occur with all development teams

Confirm that the development team leads generate detailed requirements

Confirm that customers do not directly interact with the development team leads

Answer 16

Correct answer
Confirm that changes go through the formal approval process

Feedback
Following the formal change control process is the best way to control unnecessary project changes.

Question 17

M4Q17 The project manager has noticed on an agile project that team members are not engaging and seem to be discouraged. This may lead to delays later in the project.

What should the project manager do in this situation?

Review the company methods to reward employees for work

Inform the team they should look at ways to keep themselves motivated

Remove team members that are not engaging on the project

Add an additional cost to the project budget to keep the team motivated

Answer 17

Correct answer
Review the company methods to reward employees for work

Feedback
The best course of action would be to find ways to keep them motivated by finding a system of rewarding them.

Question 18

M4Q18 A new agile software development project is conducting its first sprint. During the daily stand-up meeting, a team member is very disrespectful to other team members. He claims if the work cannot get done his way, he will speak to the product owner himself.

What actions should the project manager take to resolve this issue? (Choose 3)

Replace the team member

Meet for a one-on-one discussion with the team member

Discuss these issues with the team member during the meeting with all members presented

Review the ground rules signed in the team charter

Have the team help the member resolve the issue

Coach the team to resolve issues themselves

Answer 18

Correct answers
Meet for a one-on-one discussion with the team member

Review the ground rules signed in the team charter

Coach the team to resolve issues themselves

Feedback
The best action would be to meet with the member one-on-one, review the ground rules with the team and coach the team to help resolve this issue.

Question 19

M4Q19 A few key stakeholders are very upset that the performance reports for the project are outdated. This has led management to believe the project is behind schedule.

What should the project manager do to ensure the performance reports are updated?

Update the performance report and send it to the company internal network

Reassign a team member on the project to update the report

Implement a system to keep the report updated regularly and send them to the stakeholders

Implement a change request to extend the project schedule to add the time needed to update the report

Answer 19

Correct answer
Implement a system to keep the report updated regularly and send them to the stakeholders

Feedback
The project manager should update the report and implement a system to ensure it is done regularly.

Question 20

M4Q20 A hybrid project is about 50% complete with a CPI of 1.0, then after 55% the CPI .95, then after 60% the CPI is .90.

What should the project manager do first about this?

Have a meeting with the team to determine why the trend is going over the budget

Have a meeting with the sponsor to inform him that the project is progressing well

Implement a change request to get more funds to complete the project on budget

Calculate the EAC, then implement a change request

Answer 20

Correct answer
Have a meeting with the team to determine why the trend is going over the budget

Feedback
The PM should meet with the to understand why the project is trending over budget before implementing a change request.

Question 21

M4Q21 A Project Manager is working on a product redesign project. A few customers have been submitting changes to modify the project scope very often. The scope was already approved by sponsor.

What should the Project Manager do next?

Ask the project sponsor if the scope could be modified

Meet with the customers and inform them scope is already approved

Give the scope changes to the project team for approval

Review the scope management plan

Answer 21

Correct answer
Review the scope management plan

Feedback
The first step the project manager should take should be to review the scope management plan to determine how the scope could be changed. The scope management plan will outline how to create, manage, and change the scope.

Question 22

M4Q22 A project manager has completed the work performance report. In the report, the SPI is 1.2 and the CPI is .6.

Which of the following statements are true? (Choose 2)?

Under budget

Ahead of schedule

Over budget

Behind schedule

Progress well

Answer 22

Correct answers
Ahead of schedule

Over budget

Feedback
CPI less than 1 = over budge, SPI over 1 = ahead of schedule.

Question 23

M4Q23 After a company has started using agile methods from traditional, a few senior stakeholders have doubt that this new method will add any value to project delivery. The stakeholder claims early delivery will only slow down development time and make customers upset.

What should the project manager do to resolve this?

Inform all team members to use traditional methods going forward

Hire a consultant to coach the team and stakeholders on the agile value

Create and send an email to all senior stakeholders outlining the benefits of agile

Conduct a face-to-face session with the stakeholders and demonstrate how agile works and its values

Answer 23

Correct answer
Conduct a face-to-face session with the stakeholders and demonstrate how agile works and its values

Feedback
As part of being an agile project manager, it is important to ensure that you promote and coach stakeholders on the importance of agile principles and values.

Question 24

M4Q24 A project team has met up for the first time to create a team charter. After the charter is created, a member calls you to say he is unhappy with the charter and would like changes. If not, he will not work on the project.

What should the project manager do first?

Meet with the other members to find out what happed and how to fix this issue

Remove this member from the project

Tell other members to speak with this member and resolve this issue

Meet with the member and understand what is the issue and what went wrong during the meeting

Answer 24

Correct answer
Meet with the member and understand what is the issue and what went wrong during the meeting

Feedback
It would be best to ensure to meet with the team member to understand what exactly is the issue finding the root cause of it.

Question 25

M4Q25 Two team members have informed the project manager that a component on the project will not work as planned and will delay the project. The project manager was not expecting this issue.

What should the project manager do?

Follow the communication management plan and update the risk register

Have a meeting with the team members and update the issue management plan

Have a meeting with the team members and update the issue log

Implement the correct risk response from the risk register

Answer 25

Correct answer
Have a meeting with the team members and update the issue log

Feedback
The best action would be to meet with the member and then update the issue log.

Question 26

M4Q26 An organization has just appointed a new project manager to a company critical project. The project will redesign the organization’s sold product. If the project fails, the organization could suffer a large loss of market share.

What should the project manager do to ensure the project is successful?

Ensure plans are realistic, deliverables are reviewed, and the work is monitored

Hire the correct staff and ensure communication reports are done correctly

Ensure the budget is adequate for the project so the project can be staff correctly

The project charter was done with a realistic budget and schedule

Answer 26

Correct answer
Ensure plans are realistic, deliverables are reviewed, and the work is monitored

Feedback
The main function of a project manager is to ensure plans are made correctly, the work is done on time and on budget and someone is monitoring the project.

Question 27

M4Q27 While managing a technical IT project, two team members had issues uploading the software to the server. They each solved the problem using methods they found on the internet. This may cause issues going forward if team members are fixing issues by themselves.

What should the project manager do in this situation?

Remove both members from the team and inform the other not to do this again

Have both members attend a meeting with you and inform them this is not to be done again

Have both members work with each other going forward in a one-on-one setting

Have the entire team meet regularly to discuss issues and solutions they might have

Answer 27

Correct answer
Have the entire team meet regularly to discuss issues and solutions they might have

Feedback
The main issue here is the team members are communicating. The way to fix this would be to have the team meet regularly to resolve the issue.

Question 28

M4Q28 While upgrading a network component in the company finance department, a project manager realizes that the component might not be approved by the sponsor.

What should the project manager do first?

Have the sponsor implement a change request to fix the component

Meet with the sponsor and ask what could be removed to fix the component

Reach out to the PMO and ask for guidance

Review the project management plan, acceptance criteria and the component

Answer 28

Correct answer
Review the project management plan, acceptance criteria and the component

Feedback
The best actions would be to review the plans, acceptance criteria and the component to understand what has gone wrong before taking any action.

Question 29

M4Q29 During a hybrid project, two teams, one using traditional and the other using hybrid, are creating critical components for the project. The two teams are working in parallel and depend on each other for information. You came to realize the two teams are not communicating and this could lead to a delay on the project.

What should the project manager do in this situation?

Remove both teams and replace them with new teams that work with each other

Have each team submit the issue to you, then implement a solution based on the issues

Allow them to keep working, as they will resolve it themselves

Have both teams meet to discuss the problem while you coach them to implement a solution to any issues

Answer 29

Correct answer
Have both teams meet to discuss the problem while you coach them to implement a solution to any issues

Feedback
It would be best to have the teams resolve the issue themselves while you coach them.

Question 30

M4Q30 An organization has just started its first agile project. Due to a lack of experience with agile methods, the project seems to be very chaotic, with the team not knowing what to build and the constant adding to the scope is something that the team doesn’t understand.

What should the manager implement to fix these issues? (Choose 2)

Project management plan with a clear scope statement

Definition of Done

Business Case

Agile project charter

Acceptance Criteria

Change control board

Answer 30

Correct answers
Definition of Done

Agile project charter

Feedback
If the agile project is lacking direction and people don’t know what the project is really about, a definition of done and agile charter will need to be completed.

Question 31

M4Q31 The project manager has just been assigned a project where the customer is not sure what he wants the deliverable to look like or how it will function.

What would be the best way to work with this customer?

Implement a predictive method with a strict change control process

Implement an agile method with a product owner and sprint review meetings

Inform the customer that changes are not allowed after the project plan has been approved

Implement an agile method with strict changes to the product backlog

Answer 31

Correct answer
Implement an agile method with a product owner and sprint review meetings

Feedback
The best approach would require the customer to change the requirement as needed and lots of product reviews throughout the project. This would accomplish using an agile approach.

Question 32

M4Q32 A project manager working on a critical project has been told that if the project fails the company can endure extreme hardship going forward. The company has conducted a similar project many times before.

What should the project manager do to ensure this project is successful?

Engage the stakeholders and motivate the team

Keep a close eye on the cost and budget

Closely manage the scope to ensure no scope creep

Work with external vendors to ensure work is done correctly

Answer 32

Correct answer
Engage the stakeholders and motivate the team

Feedback
In this scenario, it would be best to keep the stakeholders engage and motivate the team. Since the company has conducted this project many times before, there would be no need to closely manage the cost, budget, or scope more than keeping the team motivated and engaging stakeholders.

Question 33

M4Q33 A project that should have been 65 percent complete by now is 72 percent complete. The total project budget is US$110,000 and the actual cost to date is US$85,000.

What is the schedule performance index (SPI) and cost performance index (CPI) for this project?

The SPI is 0.96, and the CPI is 1.11

The SPI is 1.2, and the CPI is 0.97

The SPI is 1.3, and the CPI of 0.93

The SPI is 1.11, and the CPI is .93

Answer 33

Correct answer
The SPI is 1.11, and the CPI is .93

Feedback
EV = Actual% * BAC = 0.72$110,000 = $79,200, PV = Plan% * BAC = 0.65$110,000 = $71,500, AC = $85,000 (given), SPI = EV/PV = $79,200/$71,500 = 1.11, CPI = EV/AC = $79,200/$85,000 = .93

Question 34

M4Q34 While working on a complex technical IT project, the team has implemented a solution to an issue that has now made the product ready for production. One functional manager has insisted that he should be the sole person to determine whether to put the product into production.

What should the project manager do first in this situation?

Meet with the project sponsor and ask if this is correct

Schedule a meeting with the functional manager to discuss this issue

Inform the functional manager only the team can determine if the product can be put into production

Update the resource management plan to list the functional manager asked the person to approve the product

Answer 34

Correct answer
Schedule a meeting with the functional manager to discuss this issue

Feedback
The first course of action should be to meet with the functional manager to better understand this issue and how to resolve it.

Question 35

M4Q35 A new team member has joined an agile project team. Over the last two iterations the team member has been consistently late on the delivery.

How should the project manager handle this situation?

Replace the team member with someone more productive

Meet and coach the team member to improve their performance

Have the team member to speak with the project team for help

Inform the project management office of the situation and seek guidance

Answer 35

Correct answer
Meet and coach the team member to improve their performance

Feedback
A project manager should be coaching and mentoring the project team in order to increase their productivity or provide adequate training.

Question 36

M4Q36 A project manager manages a diversified global team for a mission-critical project. The project is about building safety devices for construction projects.

What should the project manager focus on to ensure project success?

Ensure the project schedule and budget is monitored closely

Ensure the project scope never changes throughout the project

Ensure regulatory and safety guidelines are documented in meeting throughout the project

Remove team members that may cause communication issues

Answer 36

Correct answer
Ensure regulatory and safety guidelines are documented in meeting throughout the project

Feedback
Since this project is about safety, it is best to ensure that all regulatory and safety guidelines are met throughout the project.

Question 37

M4Q37 An organization has informed the project manager that the new product development project needs to be pushed out to the customers within eight months. The project manager alerts the sponsor that the estimated time is 36 months for completion.

What should the project manager do in this situation?

Hire additional resources and conduct fast tracking and crashing to complete it sooner

Change the project to agile methods and utilize a minimum viable product approach

Change the project to an agile method ensure the product backlog does not change

Change the project to a hybrid method and ensure the team understand the deadline

Answer 37

Correct answer
Change the project to agile methods and utilize a minimum viable product approach

Feedback
The best solution here would be to use agile methods with a minimum viable product. This will allow the project to output a product quicker.

Question 38

M4Q38 A project plan was approved and the project has been executed. Halfway through the project, the team has met the project manager for a project update. The project manager notices that the issue log the team has is different than the issue log he has.

What can the project manager do to resolve this problem?

Have the team explain why their issue log is different

Update the communications management plan

Add this to the risk register

Inform the team that the issue log is incorrect

Answer 38

Correct answer
Update the communications management plan

Feedback
This is a communications issue between the team and the project manager, so the project manager should update the communication management plan to fix the communication issues.

Question 39

M4Q39 While working on a hybrid product development project, a senior stakeholder has informed the project manager that he would like the project terminated instantly. If not, he will work with senior management to ensure everyone is terminated from the organization if the project does not stop right away.

What should the project manager do first in this situation?

Immediately schedule a meeting with the project sponsor to update him on the situation

Ask for a meeting with the organization’s senior management to report this stakeholder

Inform the team and tell them to be prepared to stop the project

Schedule a one-on-one meeting with this senior stakeholder to learn more about this issue

Answer 39

Correct answer
Schedule a one-on-one meeting with this senior stakeholder to learn more about this issue

Feedback
The best course of action would be to meet with this stakeholder to better understand the issues and then come up with a resolution for them.

Question 40

M4Q40 A project manager has just been assigned to a large development project. To complete the initiation, the project manager will need to come up with the budget and schedule for the project.

What should the project manager use to prepare this information?

Meetings with the team members to estimate the budget and schedule

Historical Data from previous projects that are similar to this project

Reviews of the resource management plan

The PMO estimated time and schedule

Answer 40

Correct answer
Historical Data from previous projects that are similar to this project

Feedback
Since this project is in the initiating phase, they will not be in project plans to refer to. The best option would be to use historical data from previous projects.

Question 41

M4Q41 The final deliverable of the project is almost complete.

What should the project manager do to completely finish the execution of the project?

Update the scope management plan

Release the project team

Have the project sponsor accept the final deliverable

Review the stakeholder engagement plan

Answer 41

Correct answer
Have the project sponsor accept the final deliverable

Feedback
Once a deliverable has been completed, the next step would be to have the deliverable formally accepted generally by the project sponsor.

Question 42

M4Q42 A project has been approved by two senior managers within the organization. Once the project enters into the planning phase, one manager informs the project manager that the plan is not in line with his original expectations. In contrast, the other manager says that it does.

What should the project manager do next time to ensure this situation does not happen again?

Involve the two senior managers during the planning of the project

Review the project charter after it was approved

Ensure all stakeholders understand the main objectives of the project during initiating

Ensure stakeholders write down their ideas and shared them with each other during initiating

Answer 42

Correct answer
Ensure all stakeholders understand the main objectives of the project during initiating

Feedback
The best option here would be to ensure all the stakeholders understand the main objectives during initiation.

Question 43

M4Q43 During the course of an agile project, a senior stakeholder has informed the project manager that the minimum viable product (MVP) is not meeting their expectations and the project needs to be stopped and fixed right away.

What should the project manager do in this situation?

Review the product backlog to see what features were not done yet

Review the MVP to understand what has been completed

Perform a stakeholder analysis to understand their expectations

Meet with the team to discuss risk management

Answer 43

Correct answer
Perform a stakeholder analysis to understand their expectations

Feedback
Since there is a mismatch between their expectations and what is getting done from the project, it would be best to him analyze what the stakeholders are expecting from the project before producing any more work.

Question 44

M4Q44An organization has just implemented an agile project to create a proof-of-concept product for its release to the market. A senior manager has informed the project manager that timing is the most critical part of this.

What should the project manager emphasize the most on this project?

Strict scope change process

Strict cost change processes

Working with the team to implement quicker iterations

A project management plan the team can follow

Answer 44

Correct answer
Working with the team to implement quicker iterations

Feedback
Agile projects are great to release products quicker to the market. The project manager should emphasize working with the team to get these implementations done quicker.

Question 45

M4Q45 While working on a product development project, a vendor has informed the project manager that a few of the components would be late to deliver. After doing some analysis, you realize this will extend the project significantly.

What should the project manager do first?

Review the contract to see what legal actions can be taken against the vendor

Start analyzing a replacement for the vendor

Determine if the team can make the component internally

Meet with the vendor to determine why it’s late and what solutions can be implemented

Answer 45

Correct answer
Meet with the vendor to determine why it’s late and what solutions can be implemented

Feedback
The best course of action would be to meet with the vendor to better understand what’s causing it to be delayed if the vendor can do anything about this issue.

Question 46

M4Q46 An organization wants to develop a new product in a new market space. They’re not too sure about what are the product’s main functions and its overall looks.

What should the project manager recommend to the stakeholders of this project?

A predictive approach with stakeholder engagement

An agile approach with frequent sprint review meetings

A hybrid approach with a set project management plan

Hybrid approach with half being agile and the other half being predictive

Answer 46

Correct answer
An agile approach with frequent sprint review meetings

Feedback
When the scope is not knowing, it is best to implement an agile approach to the scope could change as the project progresses.

Question 47

M4Q47 While working on an agile project, the organization’s compliance department has informed the project manager that an agile approach will not be suitable for the company’s main industry. They have requested for the project to be implemented in a traditional approach.

What should the project manager do in this situation?

Have the project implement traditional methods to meet compliance

Meet with the compliance department and informed them of the benefits of using agile methods

Inform the compliance department you take their inputs once the project is done

Ask the product manager to speak with the compliance department

Answer 47

Correct answer
Meet with the compliance department and informed them of the benefits of using agile methods

Feedback
The best option here would be to meet with the compliance department to outline agile practices and show them how agile could meet regulatory compliance.

Question 48

M4Q48 An agile team working on a software development project is complaining about communication issues with each other. A few members are not too sure what other members are working on. This has led to a delay is within the Sprint.

What should the project manager recommend to resolve this issue?

Have the team work on smaller sprints

Informed the team to do the daily standup multiple times a day

Have the team do retrospectives before and after each sprint

Inform the team to use Kanban

Answer 48

Correct answer
Inform the team to use Kanban

Feedback
The best option here would be to use Kanban since it will be able to display what work is getting done in easy to view format.

Question 49

M4Q49 While working on a technical IT project, a few team members have informed the project manager that one task was taking 20% longer than expected. Due to the time sensitivity of this project.

What should the project manager do about the situation?

Implement the change request immediately to extend the project schedule

Inform the team members they will need to completed faster

Meet with the team member to understand why this happened and find a way to compress the schedule if needed

Implement the change request to increase the budget to crash the project

Answer 49

Correct answer
Meet with the team member to understand why this happened and find a way to compress the schedule if needed

Feedback
The best option here would be to meet with the team to understand why this took place and then work with the team to come up with a solution to compress the schedule and get the work done quicker.

Question 50

M4Q50 An agile project team is having difficulty communicating and maintaining a trusting relationship. This has led to major schedule delays. You have already implemented a team charter that does not seem to be working.

What should the project manager do to solve this?

Have the project sponsor to speak with the team

Inform the team that they should meet more often and work together to resolve this issue

Set up a meeting with the team to discuss this issue and different solutions

Inform the team that if this issue is not fixed, members will be replaced

Answer 50

Correct answer
Set up a meeting with the team to discuss this issue and different solutions

Feedback
In this situation, the best choice but to schedule a meeting with the team to better understand this issue and how this issue can be resolved.

Question 51

M4Q51 A project manager has just been assigned to an ongoing project utilizing virtual teams. The virtual team seems to be following a chaotic process that has led to an argument between members.

What should the project manager do about this situation?

Set up a virtual meeting to help identify what is chaotic about this process

Change the process the teams following and inform them of the new process

Inform the team they will need to improve this process

Meet with the PMO to determine the companies communication process when using a virtual team

Answer 51

Correct answer
Set up a virtual meeting to help identify what is chaotic about this process

Feedback
It would be best to meet with them and identify what is causing this issue during the process.

Question 52

M4Q52 An organization is implementing a new accounting system. Some parts of the system have a clearly defined scope and some parts are not defined at all.

What approach should the project manager use for this project?

An agile approach for the entire project

A predictive approach for the entire project is

A hybrid approach

An agile approach using scrum and Kanban

Answer 52

Correct answer
A hybrid approach

Feedback
Since a part of the project has well-known scope, it would be best to manage that part using a predictive approach and the other part using an agile approach, making this a hybrid project.

Question 53

M4Q53 During an agile project, a team member fixes a major issue utilizing a very complicated step-by-step procedure that will be hard to replicate in the future. This issue might arise again later in future projects.

What should the project manager do in this situation?

Ask the team member to update the lesson learn register

Update the lesson learn to register yourself

Wait until the project closes to update the lesson learn register

Have the team member document the procedures keep in the project files

Answer 53

Correct answer
Update the lesson learn to register yourself

Feedback
Since this needs to get added to the lesson learn register, it would be best to add it yourself to ensure it is done correctly can be passed on to other projects.

Question 54

M4Q54 An organization is moving projects to agile base methods. The project manager realizes that most of the internal employees in the organization do not approve of this change. They feel this may lead to projects not meeting requirements.

What should the project manager do first in this situation?

Download documents on the benefits of agile and share them with all employees of the organization

Tell them it’s okay to be resistant at first, but after the first project they will understand the benefits

Conduct coaching and training sessions with the internal employees to showcase the value of agile methods

Hire an outside consultant to explain the benefits of agile to the internal employees

Answer 54

Correct answer
Conduct coaching and training sessions with the internal employees to showcase the value of agile methods

Feedback
It would be best to coach and train internal employees on the benefits of agile. This will remove any doubt are inadequate knowledge on agile base methods.

Question 55

M4Q55 During a hybrid project, the project manager learns that one particular team member is causing the team to delay certain project work.

What should the project manager do first in this situation?

Have a one-on-one meeting with this team member to understand what is the issue and what solutions can be implemented

Have the team member meet with other members to discuss this issue and fix the problem

Meet with the PMO to discuss what training should be done for this team member

Meet with the PMO to discuss how to replace the team member

Answer 55

Correct answer
Have a one-on-one meeting with this team member to understand what is the issue and what solutions can be implemented

Feedback
The best-case scenario would be to first meet with the team member to understand what the problem is and what potential solutions are.

Question 56

M4Q56 A project sponsor is concerned that the agile project will not deliver value to its customers due to constant changes throughout the project.

What can the project manager do to ensure that values are delivered after each sprint?

Have the product owner work with the team during the sprint

Ensure team members are well trained and understand the purpose of the product backlog

Have the customers determine what features are developed in each sprint

Ensure the user stories are written

Answer 56

Correct answer
Ensure the user stories are written

Feedback
An agile project should have user stories. This way, the team understands what it would take the customers to realize value was produced during the project.

Question 57

M4Q57 An organization has completed a hybrid project to redesign its main product and is about to hand it to operations. Due to a new regulation by the local government, the redesigned product will not be able to be sold in the market.

What should the project manager do in this situation?

Update the risk register and determine a response

Remove the component that is redesigned and sell the old product

Release the redesigned product since it was created before the regulation

Implement an adequate response from the risk register

Answer 57

Correct answer
Implement an adequate response from the risk register

Feedback
Since this is a completed project, the project manager should have had this listed as a risk and can now implement an adequate response from the risk register.

Question 58

M4Q58 Recent regulation has just been passed by the local government. The organization’s compliance department informs the project manager that this regulation would have a drastic impact on the overall project objectives.

What should the project manager do first?

Schedule a meeting with the sponsor to inform him of this development

Immediately stop the project work until the regulation can be implemented

Meet with the project team to understand how the regulation will impact the project objectives

Complete the project and then implement the change request to incorporate the regulatory change

Answer 58

Correct answer
Meet with the project team to understand how the regulation will impact the project objectives

Feedback
The best solution would be to meet with the team to understand how this regulation will impact the project what solutions can be implemented.

Question 59

Correct answer
Scope is well defined

Predictive

Scope is unknown

Agile

Some of the scope is known

Hybrid

Answer 59

Correct answer
Scope is well defined

Predictive

Scope is unknown

Agile

Some of the scope is known

Hybrid

Question 60

M4DD8 MBTI Match

-
Correct answer
Value harmony, forgiveness

Feeling

Value justice, fairness

Thinking

Enjoy ideas and concepts for their own sake

Intuition

Answer 60

M4DD8 MBTI Match

-
Correct answer
Value harmony, forgiveness

Feeling

Value justice, fairness

Thinking

Enjoy ideas and concepts for their own sake

Intuition

Question 61

M5Q1 A project manager is being assigned to an ongoing company project. After approving the project management plan and the work has started the project manager has determined that this project will most likely fail to meet its objectives.

What should the project manager do in this situation?

Alert project sponsor and informed him of this

Add this to the issue log and inform the project team

Meet with the organization PMO and terminate the project

Review any assumptions and do more research on why the project may fail

Answer 61

Correct answer
Review any assumptions and do more research on why the project may fail

Feedback
The best choice here would be to do more research and determine if any assumptions are actually correct since the project manager feels this project may fail.

Question 62

M5Q2 A project manager has recently been informed that customers are speaking directly to the project sponsor about implementing changes to the project scope. This generally happens without the project manager’s knowledge and the team only finds out about it after the changes have been approved.

What should the project manager do to handle this?

Update the change management plan where the project manager will be the only one that can approve a scope change

Have a meeting with the customers and project sponsor to review the stakeholder engagement plan

Inform the change control board of this issue and replace the project sponsor

Inform the project sponsor only team members can approve changes

Answer 62

Correct answer
Have a meeting with the customers and project sponsor to review the stakeholder engagement plan

Feedback
The best option here would be to review the stakeholder engagement plan with the customers and sponsor and understand how to manage changes on the project.

Question 63

M5Q3 A project manager has implemented a change request to fix a schedule and budget issue with the project.

Which of the following values would have caused a change request for both cost and schedule?

The SPI is 1.3, and the CPI is 1.08

The SPI is .83, and the CPI is 1.07

The SPI is 0.89, and the CPI is 1.06

The SPI is 0.91, and the CPI is 0.94

Answer 63

Correct answer
The SPI is 0.91, and the CPI is 0.94

Feedback
An SPI or CPI value of 1 and over is good. Any value under 1 is bad.

Question 64

M5Q4 While managing an agile project, the compliance department informed the project manager that a new requirement would be needed to complete the project successfully.

What should the project manager do in this situation?

Add a new requirement to the top of the product backlog

Meet with the product owner and inform him of this new requirement and have him add it to the product backlog and then reprioritize it

Have the team add the work to the product backlog and have then reprioritized it

At the new requirement to the bottom of the product backlog so it can be done last

Answer 64

Correct answer
Meet with the product owner and inform him of this new requirement and have him add it to the product backlog and then reprioritize it

Feedback
Work that needs to be added to the product backlog should be done by the product owner and should also be prioritized by the product owner.

Question 65

M5Q5 A major disagreement has occurred on the project between the project manager and one of the suppliers. The supplier keeps sending the wrong materials to the project team, causing a delay in the schedule.

Which type of communication should the Project Manager use first when contacting the supplier about this issue?

Instant message

Virtual Meeting

Face-to-face

Email

Answer 65

Correct answer
Face-to-face

Feedback
Face-to-face interaction is usually the most effective way to resolve issues in most circumstances. Face-to-face interaction is known to be the most productive way to communicate.

Question 66

M5Q6 A project manager is working on a project where the scope is at a high level and will need to hire a vendor to conduct the work. The PMO wants the project to have signed contract.

What contract should be used?

Time and material (TM) contract

Fixed price incentive fee (FPIF) contract

Cost plus incentive fee (CPIF) contract

Firm fixed price (FFP) contract

Answer 66

Correct answer
Time and material (TM) contract

Feedback
A time and materials contract is where the seller bills the buyer for all work perform and all materials used. It’s best used on a project where the scope is not detailed. This has the most risk to the buyer.

Question 67

M5Q7 To determine which features to create first, the product owner did a feasibility study. After the feasibility study was done, the product owner prioritizes the product backlog. However, the project team disagrees with the prioritized product backlog, claiming the work is infeasible in that order.

What should the project manager do first in this situation?

Inform the product owner the work will need to be reprioritized

Meet with the team to understand why the work is infeasible before meeting with the product owner

Reprioritize the product backlog with the team

Review the results of the feasibility study

Answer 67

Correct answer
Meet with the team to understand why the work is infeasible before meeting with the product owner

Feedback
The best course of action would be to meet with the team to understand why they feel this way and then inform the product owner of the result.

Question 68

M5Q8 A project manager is conducting scope verification on a project with a few completed deliverables. The sponsor has informed the project manager that the deliverables will not be accepted due to the way it functions, it is not what they were expecting.

What should the project manager do next?

Meet with the team to discuss what they did wrong

Ask the team how the WBS was created

Ask the sponsor what could have been done to ensure the deliverables where accepted

Review the acceptance criteria

Answer 68

Correct answer
Review the acceptance criteria

Feedback
The best course of action would be to review acceptance criteria to see what should have been done for the product to be fully accepted.

Question 69

M5Q9 A new project manager was assigned to a project that had completed 50% of the work. The project manager determines the SPI is .7 and CPI is .9. The project manager want to meet with the team the next day.

What communication method should the project manager use?

Set up a meeting with the team

Email the team a status report

Send out a memo to all team members

Update the issue log with this information

Answer 69

Correct answer
Set up a meeting with the team

Feedback
The best answer here would be to meet with the team for a face-to-face meeting to update the team on the status of the project.

Question 70

M5Q10 A software issue has been resolved and the project is almost completed. The project manager has been advised that the same issue may probably happen on similar projects in the future.

What should be done first when responding to this information?

Update a risk report

Update the risk register

Update the lessons learned register

Ensure that the quality management plan is updated

Answer 70

Correct answer
Update the lessons learned register

Feedback
The lessons learned register will be shared with other projects when this project is done. It is usually archive with the PMO.

Question 71

M5Q11 An organization is about to implement a hybrid project using two different methods of agile. The product owner has specified that he would like the product to be delivered in increments but has never worked on a project like this.

What should the project manager do to help the product owner?

Complete the project management plan with the help of the product owner

Coach the product owner on how the project will be handled

Have the team prioritize the product backlog and break the work down into increments

Have the team train the product owner on the new agile methods

Answer 71

Correct answer
Coach the product owner on how the project will be handled

Feedback
The best solution would be to coach the product owner on how these agile methods would be used to build the product. Then review what the product owner role is and why it’s important for the success of the project.

Question 72

M5Q12 A project team has had difficulties reaching decisions while solving difficult issues. In the last few meetings, the team was able to reach a decision using a particular technique that was taught to them recently. Where should the project manager document this technique and have the team continuously using it?

Stakeholder engagement plan

Communications management plan

Team charter

Configuration management plan

Answer 72

Correct answer
Team charter

Feedback
The team charter is a document created by the team to help manage how the team would collaborate and manage the project. This includes how to reach a consensus on the project.

Question 73

M5Q13 A team member has submitted the change to the change control board and the change control board rejected the change. The team member feels this is unfair.

What should the project manager do to ensure this does not happen again?

Approved the change yourself since it was from a team member

Assess the change against all of the project objectives

Verify the change was cost-efficient

Have the change control board reassess the change

Answer 73

Correct answer
Assess the change against all of the project objectives

Feedback
The best solution here would be to ensure the changes are assessed against all of the project objectives. These are the changes rejected the project team member would feel and understand why it was.

Question 74

M5Q14 An organization is currently using predictive approaches to design a new product. The new product has many uncertain requirements. The organization hires a new project manager for this project to implement agile methods.

What should the project manager do to deliver this project?

Create the backlog and complete the work in iterations

Inform the organization it would be best to continue using predictive methods

Create a project management plan with a set scope statement

Ask the project sponsor for a detailed list of requirements in order to proceed on the project

Answer 74

Correct answer
Create the backlog and complete the work in iterations

Feedback
Since the requirements are unclear. Best create this product using agile methods and building the product in increments. This way stakeholders would be able to give feedback to clarify the scope.

Question 75

M5Q15 A stakeholder on a software development project is constantly calling the project team members for status updates and reporting issues that are not related to the project.

What should the project manager do in this situation?

Inform the project sponsor of this situation and have the sponsor speak with the stakeholder

Have the team tell the stakeholder to stop this

Meet with the stakeholder and review the communications management plan

Meet with the stakeholder to understand why this is happening and what solutions can be implemented

Answer 75

Correct answer
Meet with the stakeholder to understand why this is happening and what solutions can be implemented

Feedback
It would be best to meet with the stakeholder to understand why he is doing this and how it can be fixed to stop interrupting the project team.

Question 76

M5Q16 The project manager learns that one team member needs to complete a personal assignment for a functional manager that is outside of the project, resulting in a scheduling risk for the project.

How can the project manager avoid this risk?

Meet with the team member’s manager, and negotiate for another time to complete the task

Ask the team member to finish the manager’s work then complete the project work

Meet with the functional manager and let him know the team member cannot leave the project

Release the team member and have other members complete the work

Answer 76

Correct answer
Meet with the team member’s manager, and negotiate for another time to complete the task

Feedback
It would be best to meet the manager and inform them that the team member is needed and if this can be done at another time.

Question 77

M5Q17 A project manager is working on a complex project that has four different teams working on four different components. One of the senior team members managing one of the teams reported to the project manager that he was having a difficult time keeping the team on track in completing the work.

What should the project manager do in this situation?

Ask the PMO for a new team member

Reassign this team member to the role that best suits their ability

Have a few mentoring and coaching sessions with this team member to improve his management skill

Have this team member meet with the team and brainstorm a solution to this issue

Answer 77

Correct answer
Have a few mentoring and coaching sessions with this team member to improve his management skill

Feedback
Since this is a problem with the particular team member that needs improvement in skills, it would be best to have the project manager train this person to improve their skills.

Question 78

M5Q18 An organization has just approved a new office renovation project. After being assigned to the project, the project manager would like to know what is his power level on the project.

What document should the project manager refer to?

Stakeholder engagement plan

Project charter

Issue log

Communication management plan

Answer 78

Correct answer
Project charter

Feedback
The project charter is a document that will assign the project manager and also outlined his authority level.

Question 79

M5Q19 A project manager has reviewed a partially complete deliverable and found that it has a few minor defects. These defects may cause complications when it’s being used by the customer. The project has a CPI of .97 and an SPI of .98.

What should the project manager do in this situation?

Reinspected the deliverable to ensure of the defect

Have the team fixed the issue since the project has an adequate budget and time left

Initiate a change request with the change control board

Report this issue to the project sponsor and seek guidance

Answer 79

Correct answer
Initiate a change request with the change control board

Feedback
Since this will require additional time and cost to fix, it would be best to initiate a change request to add additional time and costs to complete the repairs on this defect.

Question 80

M5Q20 The product owner has sequenced the product backlog and the project manager has determined the order of the task for the team. Halfway into the agile project, the PM notices the project is really behind schedule.

What should the project manager do to prevent this from happening again?

Support self-organization for the project team and have them determine the order of the task

Ensure that there is a management reserve to cover these issues

Ensure that the team is trained to use the agile methods

Have the team sequenced the product backlog based on their work schedule

Answer 80

Correct answer
Support self-organization for the project team and have them determine the order of the task

Feedback
For Agile projects, rather than a project manager selecting and sequencing tasks, the team members are empowered to self-organize specific tasks as a group to best meet those objectives.

Question 81

M5Q21 An agile project team has been informed by the product owner that the product backlog has been prioritized. The team has reviewed the product backlog and has informed the project manager that some of the features may cause issues with the final deliverable.

What should the project manager do next?

Inform the team to just complete the work in the prioritized order

Schedule a meeting with the team to better understand what these issues are potential solutions

Inform the product owner to reprioritize the product backlog and remove features that may cause an issue

Remove the issues from the product backlog yourself and have the team complete the work

Answer 81

Correct answer
Schedule a meeting with the team to better understand what these issues are potential solutions

Feedback
The best solution to do next would be to meet with the team to better understand what the issues are and if there are any potential solutions to these issues.

Question 82

M5Q22 A new project is about to be initiated to create a new product. After meeting with the project sponsor, the project manager realizes that the sponsor is not too sure about the functionality of the final product.

What should the project manager do in this situation?

Have the sponsor meet with the team to clarify the functionality

Update the risk register with this risk

Meet with the PMO to review how previous projects have dealt with this issue

Work with the project sponsor to help define the main functionality and suggest that the product be developed in iterations

Answer 82

Correct answer
Work with the project sponsor to help define the main functionality and suggest that the product be developed in iterations

Feedback
The best solution would be to work with the sponsor or to help define the main functionality and suggest an iteration approach to help refine the functionality.

Question 83

M5Q23 A project manager has just been informed by a vendor that due to a disaster at one of their facilities, a deliverable will be significantly delayed. The project team has informed the project manager that they can fix the deliverable and complete the project on time.

What should the project manager do next?

Request a new vendor from the PMO

Assess the project team solution against the project objectives

Implemented change requests to delay the project

Implemented change requests to implement the team’s response

Answer 83

Correct answer
Assess the project team solution against the project objectives

Feedback
The next step would be to assess the team solution to see how it would impact the project objectives.

Question 84

M5Q24 As part of active leadership on an agile project, project managers support team member’s growth and keep them driven throughout each project.

What is one trait that supports this effective leadership?

Stand up for the team’s views

Challenge the team by giving project tasks

Use daily conversation sessions to solicit and respond to the team’s concerns

Provide a team reward for each successfully completed sprint

Answer 84

Correct answer
Stand up for the team’s views

Feedback
It is important on an agile project to be a servant leader and that means supporting and standing for the team.

Question 85

M5Q25 The PMO has assigned a new Project Manager to a project, and the sponsor asks the new Project Manager to develop the quality management plan.

How should the new Project Manager proceed?

Meet with the PMO to identify established plans and processes

Schedule a meeting with the sponsor to collect requirements for the plan

Obtain the necessary benchmarking scores from the customers

Wait for the PMO to provide the quality management plan

Answer 85

Correct answer
Meet with the PMO to identify established plans and processes

Feedback
The new Project Manager needs to consult with the PMO to find out what practices and processes are already in place.

Question 86

M5Q26 A group of customers has complained that their expectations are not met on a hybrid project. They say the main deliverable has failed a basic performance test and it is not useable for their needs.

What should the project manager do to prevent this from happening again?

Document their needs once the project executes

Have them conduct risk assessments throughout the project

Make use of conflict management techniques

Collect feedback from them throughout the project

Answer 86

Correct answer
Collect feedback from them throughout the project

Feedback
One method to ensure work is accepted once completed is to have more engagement of customers throughout your project.

Question 87

M5Q27 The project manager has met with the product owner to discuss an issue about the project team being unhappy with the overall project. This has been going on since the project started.

What could the project manager have done to prevent this?

Work with the team to understand the goals of the project vision

Create the team ground rules have them follow it

Ensure the team understands the product owner role on the project

Have the product owner meet with the team to implement a solution

Answer 87

Correct answer
Work with the team to understand the goals of the project vision

Feedback
The best solution here would be to work with the team to help them understand the main cause of the project and understand the project vision.

Question 88

M5Q28 The PMO requires a project team to be made up of people that live in multiple different countries. The project sponsor believes that the distribution will provide a team with many ideas and might save costs.

Where should this be documented in the project charter?

As part of high-level scope

As part of stakeholder list

As part of the overall project risks

As part of the risk management plan within the charter

Answer 88

Correct answer
As part of the overall project risks

Feedback
Having a distributed project team comes with risks. These risks need to be identified in the charter as an overall risk for the project.

Question 89

M5Q29 An ongoing software development project has added three new senior stakeholders. They will have a large impact on the overall development and acceptance of the final product.

Which two options should the Project Manager use to ensure they are engaged on the project?

Schedule meetings with the three new senior stakeholders.

Update the assumption log

Revise the stakeholder engagement plan

Share the benefits management plan with the new stakeholders

Answer 89

Correct answers
Schedule meetings with the three new senior stakeholders.

Revise the stakeholder engagement plan

Feedback
Meetings are used to develop an understanding of the three new senior stakeholders. The stakeholder engagement plan should be reviewed and revised to include them.

Question 90

M5Q30 A new team member will be joining a hybrid project team. This team member has a few physical disabilities that make communicating difficult.

What should the project manager and team do next?

Have a meeting with the team to understand the issue and what communications will need to be changed

Redesign the communications management plan

Update the team charter for the project team and inform them of the changes

Have the team meet with the new team member and have them implement a communications solution

Answer 90

Correct answer
Have a meeting with the team to understand the issue and what communications will need to be changed

Feedback
The next step here would be to meet with the team and to understand what the main issue would be and then implement solutions to fix this.

Question 91

M5Q31 A project manager is starting a project using an agile approach and notices most team members only have knowledge of traditional approach.

What does the project manager need to do first?

Remove team members without the correct knowledge and replace them with team members that know agile

Meet with the team to determine what the training requirements would be and then implement a solution to get the training done

Have the team go through e-learning courses to learn more about agile methods

Have the team start the project and learn as they go

Answer 91

Correct answer
Meet with the team to determine what the training requirements would be and then implement a solution to get the training done

Feedback
The best choice would be to meet with the team and determine what training requirements they will need and then implement those training requirements.

Question 92

M5Q32 While working on a traditional project, a few team members have informed the project manager that another member is doing the job incorrectly and without guidance.

What should the project manager do in this situation?

Have the team meet with the member and provide guidance to him

Have the team member review the stakeholder engagement plan

Have the entire project team review the resource management plan

Review the resource management plan and meet with the team member to understand the main issue

Answer 92

Correct answer
Review the resource management plan and meet with the team member to understand the main issue

Feedback
The best solution here would be to first review the resource management plan to understand how to manage conflicts with resources and then meet with this new member to understand the main issue.

Question 93

M5Q33 A hybrid team has met with the project manager to seek advice on the best ways to estimate the amount of time it can take to complete the work.

What are two techniques the team can use? (Choose 2)?

Bottom-up estimating

Decision making

Prototyping

Story points

Cause and effect diagram

Answer 93

Correct answers
Bottom-up estimating

Story points

Feedback
The predictive portion of the project can use bottom-up estimating the agile portion of new story points.

Question 94

M5Q34 A project manager has just been assigned to an ongoing agile project. After speaking with the team, he finds out that the team feels that they have no power and cannot make decisions on the project.

What can the project manager do to increase the productivity of this team?

Have the team meet with the product owner to discuss this issue

Inform the team going forward they will be allowed to make decisions on their own

Inform the team going forward you will be making all decisions for them

Assess the skills of each individual member and then have them make decisions based on their expertise

Answer 94

Correct answer
Inform the team going forward they will be allowed to make decisions on their own

Feedback
An agile project team should be a self-directed and self-managing team. An agile project manager should encourage the team to make their own decisions while giving them the support they need.

Question 95

M5Q35 Before the team starts the third sprint on an agile project, the project manager is unsure whether or how much work they can complete in the next sprint.

What should the project manager do in this situation?

Have the team compute the velocity and then choose work based on the velocity

Have the team create a detailed plan of how they will complete the work in the product backlog

Replace any team member that lacks skills needed to complete the work in the next sprint

Ask the team to work overtime to complete the work in the next sprint to ensure the project stays on schedule

Answer 95

Correct answer
Have the team compute the velocity and then choose work based on the velocity

Feedback
The team should choose work based on their velocity. Since the team completed a few sprints, they can easily compute this velocity to determine how much work they can get done in the next sprint.

Question 96

M5Q36 A project manager has just been informed by the sponsor that the project will need to be completed three months earlier than expected. This is due to an early launch date that the CEO has requested.

What should the project manager do in this situation?

Update the project management plan to finish the project three months earlier by removing certain parts of the scope

Implement resource leveling to finish it sooner

Schedule a meeting with the sponsor to review the impact of this change

Have the team implement the change request to reduce the schedule

Answer 96

Correct answer
Schedule a meeting with the sponsor to review the impact of this change

Feedback
The best solution would be to meet with the sponsor to let him know that finishing the project earlier could result in scope and cost changes.

Question 97

M5Q37 The project team has completed the project budget. The team used a combination of their expertise and previous lessons learn to complete the budget. The company’s senior management has informed the project manager that the project is too expensive and will not be approved.

What should the project manager do next?

Inform the team they will need to redo the entire budget because it was done incorrectly

Inform senior management that you will remove all contingency from the project budget to lower the overall budget

Inform senior management that the budget is accurate

Review the method the team used and if it was applicable to this project

Answer 97

Correct answer
Review the method the team used and if it was applicable to this project

Feedback
The next step would be to first review the method the team created the budgeting to ensure that it is accurate and it applies to this project before taking any other action.

Question 98

M5Q38 An organization has moved from predictive methods to agile methods. A new agile project manager is working with a newly formed team.

What can the project manager do to ensure the team is successful on the project?

Ensure team members are assigned tasks that best meets their skills

Schedule team performance assessments on a weekly basis and implement solutions to correct any weakness

Coach the team both individually and as a whole, remove the impediments and promoting agile values

Have the product owner assign the work to the team based on their skillset

Answer 98

Correct answer
Coach the team both individually and as a whole, remove the impediments and promoting agile values

Feedback
A good agile coach will ensure that he works with the team as a whole and individually to remove the impediments and promote agile values throughout the entire agile project.

Question 99

M5Q39 While working on a major construction project, a team discovers a new method to acquire permits faster. The team was able to acquire permits in half the time the plan specified. This new method was not documented in any other project documents.

What should the project manager do next with this new method?

Document it in the risk register

Update the risk management plan with this new method

Share this new method with other projects

Document it in the lesson learn register

Answer 99

Correct answer
Document it in the lesson learn register

Feedback
One new thing are learned, it is best for the PM and team to document it in the lesson learn register.

Question 100

M5Q40 The project manager has just started working in an organization that has just transitioned to agile methods. He finds that most employees of the organization have a negative view of agile practices because the CEO last company failed at using agile successfully.

What should the project manager do in this situation?

Work with the organization’s HR department to hire functional managers that value agile practices

Conduct training sessions on the value of agile practices

Convert all internal projects to agile practices and have the teams learn on the job

Have the HR department only hire new employees to value agile methods

Answer 100

Correct answer
Conduct training sessions on the value of agile practices

Feedback
A good agile project manager will coach, mentor, train employees of an organization on the values of agile practices.

Question 101

M5Q41 A project manager working on a software development project following a traditional approach has been informed that the project sponsors are having a disagreement on what some of the core functionalities should be.

What should the project manager do in this situation?

Meet with the project team to review the disagreements

Review the project management plan to gain a better understanding of where the disagreements can come from

Review the project charter to better understand the overall objectives of the project

Meet with the project sponsors better understand what this disagreement is and what is causing it

Answer 101

Correct answer
Meet with the project sponsors better understand what this disagreement is and what is causing it

Feedback
The best choice here would be to first meet with the sponsors to gain a better understand of what this disagreement is and then find a solution to resolve it.

Question 102

M5Q42 The project requires the development of an accounting system. The Project Manager reviews historical data from the organization PMO. This data is from the last time the organization created the old accounting system. The PM is worried about the risk that may happen.

What should the project manager do first in this situation?

Update the risk register

Quantify the new project risks

Create a risk mitigation plan

Inform the sponsor of these new risks

Answer 102

Correct answer
Update the risk register

Feedback
Once the PM reviews the historical data and identifies new risks, he should then add it to the risk register to be analyzed.

Question 103

M5Q43 A project manager notices stakeholders are not involved in the project. The PM held a few meetings and still, no stakeholder was active during the meeting. This can lead to deliverables not getting accepted.

What should the project manager do in this situation?

Make use of political awareness techniques

Add this as a risk to the project

Have the team hold the meeting

Use effective facilitation techniques

Answer 103

Correct answer
Use effective facilitation techniques

Feedback
Facilitation is the ability to effectively guide a group event to a successful decision, solution, or conclusion. A facilitator ensures that there is effective participation and that participants achieve a mutual understanding.

Question 104

M5Q44 A project manager working on a traditional project receives complaints from a project sponsor because a prototype was delayed. The project manager responds that the delay was due to a lack of knowledge by the project team.

How should the project manager avoid this type of situation in the future?

Conduct training sessions when the project start to ensure all members have adequate skills

Have a list of required skills when the project starts, and then assign the work based on those skills

Have the sponsor train the team on the required skill

Have the team work through issues, as they will learn more this way

Answer 104

Correct answer
Have a list of required skills when the project starts, and then assign the work based on those skills

Feedback
When a project starts to project manager should be aware of all the required skills to take to complete the project, then organize the work around the skills of the team members.

Question 105

M5Q45 A new member has recently joined an agile project and comes from a background following traditional methods. The new member has been trained thoroughly in agile practices. Unfortunately, there is a rumor that the new member may be a problem due to a lack of actual working agile experience.

How should the Project Manager handle this rumor?

Have the project team assess this new member’s agile skills using a questionnaire

Meet with the new member to evaluate their agile skills and see if there are any gaps

Ask the PMO to remove this member and replace them with someone that is more skilled and agile

Disregard any concerns since it’s just a rumor

Answer 105

Correct answer
Meet with the new member to evaluate their agile skills and see if there are any gaps

Feedback
Since it is just a rumor, it would be best to speak to the team member and evaluate their skills before taking any action.

Question 106

M5Q46 A project manager has been assigned to an ongoing project. The project is about building a new community center. After reviewing the project management plan, the project manager realizes there is no stakeholder engagement plan.

What should the project manager do to create this plan?

Review the different types of stakeholders on the project

Review how to negotiate with all stakeholders on the project

Review what communications will be needed for each stakeholder on the project

Review how each stakeholder can negatively impact the project

Answer 106

Correct answer
Review the different types of stakeholders on the project

Feedback
The best action here would be to review the different types of stakeholders on the project and then analyze how to engage them on the project.

Question 107

M5Q47 A project manager has noticed that two team members working on a large project have acquired knowledge from the project work that could potentially help other team members. The two team members have not shared this knowledge with anyone yet.

How should the project manager proceed in this situation?

Have the two team members document this knowledge in an email to all team members

Schedule a meeting with all team members and have the two members update the team on the new knowledge

Wait until the project is over and then update the lesson learn register

Have the two members send this information to the PMO

Answer 107

Correct answer
Schedule a meeting with all team members and have the two members update the team on the new knowledge

Feedback
The best solution would be to have the two team members meet with the entire team and update them on this new knowledge.

Question 108

M5Q48 A project manager has had to take a few months off from the project due to health reasons. After returning, he notices that the project team has many disagreements and this is leading to the project being delayed.

What should the project manager do in this scenario?

Implement a schedule compression technique to bring the project back on schedule

Remove team members that are causing the disagreement

Schedule a meeting with the team to understand what these disagreements are about

Inform the team this is not acceptable and have them resolve their issues immediately

Answer 108

Correct answer
Schedule a meeting with the team to understand what these disagreements are about

Feedback
The best choice here would be to first meet with the team to understand what these disagreements are and then come up with a solution to fix them.

Question 109

M5Q49 The project sponsor is dissatisfied with how a feature of a project has been developed on the hybrid project. He says the product was not ready for deployment, yet the team allowed it.

What should the Project Manager do first to resolve this issue?

Meet with the project team for a brainstorming session and identify a solution

Identify the reasons for issues with the feature, then address the issue

Have the team explain to the sponsor why they said it was complete

Have the deployment team assess if the team made a bad decision

Answer 109

Correct answer
Identify the reasons for issues with the feature, then address the issue

Feedback
The project manager should first identify the reasons that cause the feature to fail then address those reasons are.

Question 110

M5Q50 During a hybrid project, a team member is reassigned to a new agile project. The team is disappointed since this member was one of their key mentors.

What should the project manager do in this situation?

Have the team meet with the sponsor to voice their disagreement

Use your leadership and emotional intelligence techniques to motivate the team

Add a member with the same skills to replace the key team member

Implement a change to bring the member back

Answer 110

Correct answer
Use your leadership and emotional intelligence techniques to motivate the team

Feedback
Since this is more of a personal issue within the team, which manager should use his leadership emotional intelligence to keep the team motivated to stay work on the project.

Question 111

M5Q51 While working on an agile project, the project manager notices two team members have been complaining about the same issue for the last two weeks. The issue seems to be something about the product owner not being happy with their work.

What should the project manager do?

Inform the product owner they’re not allowed to speak to team members

Report this issue to the PMO and ask for help

Review what the main cause of this issue is and help them to remove this impediment

Inform the team members to ignore the product owner and complete the work

Answer 111

Correct answer
Review what the main cause of this issue is and help them to remove this impediment

Feedback
The best course of action would be to find the main cause of this issue and then remove this impediment that the team can get back to work.

Question 112

M5Q52 The project manager calculates the SPI of 4 tasks assigned to 6 team members as .75.

How should the project manager handle this issue?

Meet with the team members to review the tasks and determine and plan for resolving the issue

Contact the project sponsor and escalate the issue

Ask them why this is happening and give them a solution

Instruct the team to continue at this pace to finish the project ahead of schedule

Answer 112

Correct answer
Meet with the team members to review the tasks and determine and plan for resolving the issue

Feedback
Since the team is behind schedule, there is a possible risk to the project. The Project Manager needs to be proactive and review the activities with the team to identify resolution strategies.

Question 113

M5Q53 Team members have been unable to complete the second half of a deliverable due to working with operations to help users with the finished product. The project manager wants to confirm that the deliverable was transferred to operation.

Which three documents should the project manager use for this decision?

Final report, organizational process assets updates, and risk register

Procurement agreements, scope statement, and organizational process assets updates

Procurement agreements, and organizational process assets updates, and scope statement

Final report, project document updates, and organizational process assets updates

Answer 113

Correct answer
Final report, project document updates, and organizational process assets updates

Feedback
When closing the project, the Project Manager reviews the project management plan to ensure that all project work is completed and that the project has met its objectives. The project documents are updated accordingly.

Question 114

M5Q54 An agile team has just executed its fourth sprint when the project manager notices that the team is working slower than expected. This may cause the sprint to be delayed. If this happens, the entire project can be delayed significantly.

What should the project manager do to resolve this?

Inform the project management office that the sprint duration will need to be increased

Meet with the entire team to better understand what is causing this slowdown and brainstorm a solution

Ask the team if they would like help from an SME

Remove team members that are slowing down the other members

Answer 114

Correct answer
Meet with the entire team to better understand what is causing this slowdown and brainstorm a solution

Feedback
The best solution would be to meet with the entire and brainstorm a solution to solve this issue.

Question 115

M5Q55 A project team member has configured a new email system for the team to communicate. The project manager was not aware that this system existed. The new email system is being used in a way that violates project ethics.

Which action should the Project Manager take?

Have the project team stop using the system and then review the communications management plan

Report the issue to the PMO after removing the individuals involved

Update the communication management plan to include the new email system

Monitor communications on this platform

Answer 115

Correct answer
Have the project team stop using the system and then review the communications management plan

Feedback
Since this platform was not part of the original communications plan and it causing an ethics violation, it should not be used. The Project Manager needs to refer the team members back to the approved project communications plan.

Question 116

M5Q56 A hybrid project has a change request that was approved to develop a fix to one of the original requirements. The team conducted data analysis and the change request was approved.

What should the project manager do next?

Execute the change request

Deny the change request

Review the data analysis

Have the sponsor review the data analysis

Answer 116

Correct answer
Execute the change request

Feedback
Once a change is approved, it should be implemented.

Question 117

M5Q57 A contractor demands payment for the last set of work they did one week ago. The project is still ongoing and there are other vendors that need to get paid.

How should the Project Manager respond to this contractor’s demand?

Negotiate payment through a face-to-face meeting with the contractor

Immediately sent payment to the contractor

Act according to the agreement between the contractor and the project

Have the customer inspector sent the payment

Answer 117

Correct answer
Act according to the agreement between the contractor and the project

Feedback
When managing a project, it is important to follow all terms and conditions listed in an agreement that should include all payments that will be made.

Question 118

M5Q58 A project has three sponsors that will need to be active to ensure the finished product is accepted. A few weeks into the project, one sponsor informs the PM she will be out for the next three months.

What should the Project Manager do?

Update the stakeholder engagement plan

Update the risk management plan

Update the stakeholder register

Revise the project management plan

Answer 118

Correct answer
Update the stakeholder engagement plan

Feedback
The stakeholder engagement plan is updated to reflect any issues that might impact the engagement of a stakeholder.

Question 119

Correct answer
Creation and maintenance of the product backlog

Product owner

Self-directed and self-managing

Agile project team

Servant leader

Agile Project manager

Answer 119

Correct answer
Creation and maintenance of the product backlog

Product owner

Self-directed and self-managing

Agile project team

Servant leader

Agile Project manager

Question 120

Correct answer
1

Sprint Planning Meeting

2

Sprint Review

3

Sprint Retrospective

Answer 120

Correct answer
1

Sprint Planning Meeting

2

Sprint Review

3

Sprint Retrospective

Question 121

M6Q1 A project manager implemented an approved change to manage a component failure. One month after the implemented change, the PM learns that the change did not work and it may cause more issues.

What should the project manager do to prevent this from happening again?

Update the risk matrix after assessing any new risks

Revisit or change existing assumptions in the assumption log

Update the lessons learned register with the component failure

Follow up to verify that the change is performing as expected

Answer 121

Correct answer
Follow up to verify that the change is performing as expected

Feedback
Once a change is implemented, it should be monitored to ensure the results of the change are as expected.

Question 122

M6Q2 The Project Manager hears that a possible new law will take effect in the next two weeks. This could cause a delay to the project and increase its budget. This was unexpected and PM is not sure it will really take effect.

What should the project manager do in this situation?

Get more information through informal methods

Update the risk in the risk register with this new information

Start implementing the necessary step to ensure the project will be in compliance

Schedule a meeting with the sponsor to discuss solutions to this

Answer 122

Correct answer
Update the risk in the risk register with this new information

Feedback
The Project Manager needs to proactively approach this. Since this is something that may occur, it needs to be added to the risk register and then analyzed.

Question 123

M6Q3 During a sprint, the team encounters issues that may cause a delay in completion of the sprint. Another team within the project needs the sprint to be completed on time in order to meet their schedule. The team that prioritize the iteration backlog didn’t account for the other team.

What can the Project Manager do to fix this problem?

Have the project team work harder to complete on time

Have the product owner reprioritize the iteration backlog for value and account for relationships between team

Hire external help to complete the work sooner

Ask team members to finish their work and then engage in a retrospective after completion of the sprint

Answer 123

Correct answer
Have the product owner reprioritize the iteration backlog for value and account for relationships between team

Feedback
Reprioritizing the backlog may improve the probability of success since it may allow work to be in another order.

Question 124

M6Q4 The project manager is working on a pharmaceutical hybrid project and he is concern that the team will fail to meet certain health regulations.

What should the project manager do in order to ensure compliance is met?

Conduct retrospective sessions with the team

Manually review all deliverables to ensure compliance

Ensure acceptance criteria are well documented

Inspect deliverables on a consistent basis to check for compliance

Answer 124

Correct answer
Inspect deliverables on a consistent basis to check for compliance

Feedback
The best choice here would be to inspect deliverables on a regular basis to ensure they are meeting the regulations.

Question 125

M6Q5 An organization has just implemented its first agile project. The product owner is concerned that risks will not be managed correctly and could cause issues on the project.

What should the project manager do to address these concerns with the product owner?

Implement a risk register for the entire project that will be updated throughout the project

Ensure there is adequate contingency built into the project budget

Inform the product owner since scope and time is fixed, there is less risk

Inform the product owner that risk is managed through many agile ceremonies and meetings

Answer 125

Correct answer
Inform the product owner that risk is managed through many agile ceremonies and meetings

Feedback
During agile projects, risks are continuously monitored and responded to during the daily standup meetings, sprint review meetings and retrospectives.

Question 126

M6Q6 A new hybrid technology project requires a highly skilled team member who lives overseas and needs 4 months to complete the international move.

What should the Project Manager do in this situation?

Find a new skilled team member

Finish all the work except that of the skilled member

Delay the project by 4 months

Request that the resource work remotely

Answer 126

Correct answer
Request that the resource work remotely

Feedback
Since the resource is international it would be best to have the person work remotely. This is a better answer than rescheduling the work.

Question 127

M6Q7 A vendor is late with a project deliverable due to internal staff changes. There is a small buffer in the budget for cost overruns.

What is the first thing a Project Manager should do to mitigate this issue?

Report the vendor to the organization’s legal department

Hire a new vendor to replace the current vendor

Look into alternative vendors that can assist with project deliverables

Update the project budget after first accepting the cost overrun

Answer 127

Correct answer
Look into alternative vendors that can assist with project deliverables

Feedback
The Project Manager needs to assess alternatives. Once a practical alternative is identified, they can present their circumstance to the sponsor for a decision.

Question 128

M6Q8 During the daily standup meetings, team members discuss the amount of rework they have to do because the workload is too much.

How should the Project Manager respond to this concern?

Have the team use a Kanban board

Request that team members implement time boxing

Request that the product owner reduces the work in the product backlog

Reduce the work in the product backlog

Answer 128

Correct answer
Request that team members implement time boxing

Feedback
Rework can often be caused by trying to do too much in too little time. Timeboxing is a technique to choose an appropriate window of time dedicated to a single thing.

Question 129

M6Q9 A Project Manager has recently started to use agile methodologies in his projects. The project manager hears that some team members feel like other members are missing key skills and this might lead to a delay in work.

How should the project manager handle this situation?

Hire an external vendor to complete complex work

Have the sponsor add more resources to the project with the right skills

Add cross-functional resources

Implement the use of Kanban

Answer 129

Correct answer
Add cross-functional resources

Feedback
Agile methodologies require “T” shaped team members. That is, individuals who are cross-functional and can help each other overcome issues.

Question 130

M6Q10 The project manager is having a major issue with the customer on a project. The customer wants the deliverables to be done two months earlier. The project manager has decided this is not possible, but the customer is insistent.

What should the project manager do? (Choose 2)

Continue the project as plan and finish it on time

Inform the customer of your disagreement and continue as planned

Meet with the project team to discuss what are the possibilities of completing the deliverables two months earlier

Ask the project sponsor for additional funding to complete the project two months earlier

Inform the customer how this will impact other project objectives

Answer 130

Correct answers
Meet with the project team to discuss what are the possibilities of completing the deliverables two months earlier

Inform the customer how this will impact other project objectives

Feedback
The best option would be to meet with the team to discuss how this can be done and then informed the customer how this would impact all the other project objectives.

Question 131

M6Q11 An organization has moved to agile methods. A new project has completed about 50% of the work and the customers are complaining that the project is not delivering any value to them.

What should the project manager do to ensure the project delivering value?

Inform the project team they will need to prioritize the product backlog based on the value then complete the most valuable work first

Informed the customer’s project will deliver value later in the project cycle

Coach the product owner to prioritize the product backlog based on the value

Reprioritize the work yourself and tell the team what work to do first

Answer 131

Correct answer
Coach the product owner to prioritize the product backlog based on the value

Feedback
On an agile project, the product owner should be prioritizing the product backlog based on value to ensure the most valuable work is done first.

Question 132

M6Q12 The project manager has just been informed by a senior team member that the project cannot proceed due to a work package that the team is having difficulties with.

What should the project manager do to help the team? (Choose 2)

Add this to the risk register

Work with the team to identify the main cause

Informed the project sponsor and seek guidance

Implement change requests to increase the project schedule

Brainstorm potential solutions with the team

Answer 132

Correct answers
Work with the team to identify the main cause

Brainstorm potential solutions with the team

Feedback
When there is a major issue on a project, the project manager should work with the team to identify the main cause and potential solutions.

Question 133

M6Q13 A team misinterpreted one feature functionality that was documented by the customers. During the current iteration, the functionality has not gotten done yet due to other work.

What should the project manager do next?

Since functionality was approved, initiate a change request

Schedule a meeting to discuss and brainstorm the functionality with the project team and how to implement it soon

Escalate the issue to the project sponsor for a rapid solution

Continue with the current iteration and then add the functionality later in the project

Answer 133

Correct answer
Schedule a meeting to discuss and brainstorm the functionality with the project team and how to implement it soon

Feedback
Since the functionality has not been done, the Project Manager should facilitate a meeting with the project team to brainstorm ideas on how to prevent dysfunctionality.

Question 134

M6Q14 Some agile approaches have recently been added to an infrastructure company’s predictive processes. Most of the agile processes and methods are not being followed by the team. The Project Manager is worried about the method they are using to estimate the amount of work to do.

What should the Project Manager do?

Provide training to the team, so the team can estimate using story points

Instruct the team on what work needs to be done when

Have the sponsor estimate the story points for all the features

Use burndown charts to evaluate team estimating

Answer 134

Correct answer
Provide training to the team, so the team can estimate using story points

Feedback
The project manager should be providing training when the team lacks certain skills, this includes, this includes how to use agile methods.

Question 135

M6Q15 There is a conflict between three team members and one member from the vendor team. The issue is escalated to the Project Manager.

What is the first thing the Project Manager should do?

Have the vendor meet with you in person to discuss the issue

Call the vendor on the phone to discuss the issue

Terminate the vendor

Send an email to the vendor to discuss the issue

Answer 135

Correct answer
Have the vendor meet with you in person to discuss the issue

Feedback
A face-to-face meeting is the best choice to resolve this conflict.

Question 136

M6Q16 A customer requires the configuration of a component for the project to move on to the next phase. After checking, the project manager notices that the configuration might be done late in the project.

Which action should the Project Manager perform?

Update the risk register to document the risk and develop a plan to complete the configuration

Revise the risk register, and discuss it at the next project status meeting

Start configuring the component right away

Modify the project schedule to account for the delay configuration

Answer 136

Correct answer
Update the risk register to document the risk and develop a plan to complete the configuration

Feedback
The Project Manager should document the risk and then work with the stakeholder to address this risk.

Question 137

M6Q17 A project manager has taken over an agile project from her previous manager. The project manager notices that most of the customers do not attend the sprint review meetings. This has led to a few issues with the value delivery of the project.

What should the project manager do in this situation?

Ask the team to reschedule the sprint review meetings to better match the customer schedule

Inform the customers it is mandatory to attend

Meet with the customers and mentored them on the values of these meetings

Continue the project, but inform the customer’s issues may arise later

Answer 137

Correct answer
Meet with the customers and mentored them on the values of these meetings

Feedback
An agile project manager should coach teams and customers on the values of agile ceremonies.

Question 138

M6Q18 The project manager creates the project management plan with the team. One team member is refusing to participate as he feels the project will be a burden on the company.

What should the project manager do in this situation?

Remove the team member and replace him with someone that is willing to participate

Ask other team members to resolve the issue with this particular member

Inform the project sponsor of this team member and asked for a replacement

Meet with the team member to understand why he feels this way and how the issue can be solved

Answer 138

Correct answer
Meet with the team member to understand why he feels this way and how the issue can be solved

Feedback
This choice would be to first meet with the team member to understand why he feels the project would be a burden and seek solutions from there.

Question 139

M6Q19 A team member has informed the project manager that he needs to leave right away due to a family issue. In response, the project team postponed some tasks. The result is that a few activities are now happening at the same time.

What is the first thing that the Project Manager should do?

Evaluate the new risks with the team and update the risk register

Mitigate risks by relapsing to the original schedule

Revise the risk register and update the issue log

Identify suitable responses for the newly introduced risks

Answer 139

Correct answer
Evaluate the new risks with the team and update the risk register

Feedback
The PM and the project team should evaluate the newly discovered risk. PM should also update the risk register, analyze and prioritize the risk and plan the response.

Question 140

M6Q20 There are three deliverables in the project manager’s IT transformation project:

-Deliverable 1 has a strict schedule
-Deliverables 2 & 3 need quickly changing requirements during development

Which lifecycle model should be used to meet the project’s requirements?

Select a fully agile project model

Select a waterfall project model for deliverables

Select a hybrid project model, where Deliverable 1 is positioned as a single agile sprint embedded in an overall waterfall project

Select a hybrid project model, where Deliverable 1 is positioned as a single waterfall method embedded in an overall agile project

Answer 140

Correct answer
Select a hybrid project model, where Deliverable 1 is positioned as a single waterfall method embedded in an overall agile project

Feedback
In this project, deliverable should be done using a waterfall method and the rest in an agile method.

Question 141

M6Q21 A new Project Manager realized the project’s daily standup meetings take over 3 hours on most days because the team spends time discussing only a specific set of issues every day.

What should the project manager do in this situation?

Invite the product owners to the standup sessions in order to resolve the issues quickly

Explain to team members that long discussions are okay as long as they find a solution

Hire an external team member to fix this issue to keep the meeting short

Tell the team members that they should shorten the standup meetings and improve on finding solutions

Answer 141

Correct answer
Tell the team members that they should shorten the standup meetings and improve on finding solutions

Feedback
The PM should explain to the team that standup meetings are designed to be short and to the point; 10-15 mins. Problem solving discussions are held outside the daily standup.

Question 142

M6Q22 A customer is not happy with the finished deliverable. They claim it was produced wrong and didn’t function as expected. The agile development team delivered the product several sprints early.

What should the project manager do to prevent this from happening again?

Required sign-off for each sprint

Conduct more testing with the team

Ensure the customer attends the sprint review meetings

Have the team select the features that were included in the sprints

Answer 142

Correct answer
Ensure the customer attends the sprint review meetings

Feedback
When a customer is not engaged in the project, it usually leads to a failed product that doesn’t meet their requirements.

Question 143

M6Q23 The organization wants to move to an agile approach.

What principles should the organization start following to accomplish this goal? (Choose 2)

Design a digital communication system

Have management directly communicate with the project team

Start using a product backlog that is ordered by the product owner

Implement a change control process

Allow the team to choose what order the work should get done

Answer 143

Correct answers
Have management directly communicate with the project team

Start using a product backlog that is ordered by the product owner

Feedback
Agile projects is about open communications and getting the most valuable work done first, which is usually done by the product owner.

Question 144

M6Q24 Hybrid project team members are worried that a new member does not seem appropriate for a complex task.

What should the project manager do in this situation?

Contact the sponsor to reassign the new resource to a different project

Meet with the new member to assess their skills

Ask the team members to list what skills are lacking by the new member

Contact the project sponsor to discuss these issues and ask for a solution

Answer 144

Correct answer
Meet with the new member to assess their skills

Feedback
The PM should talk to the new member to assess their skills and see if they meet the needs of the project.

Question 145

M6Q25 A project manager is working in an environment where schedule and scope are fixed. The team is skilled at a specific task. The organization is about to enter a new market that would require a whole new set of skills.

What should the project manager do in this situation?

Add new resources with the required skills

Hire a third-party vendor with the needed skills

Stop the project until HR can provide the correct resource

Upgrade the existing team members’ skills

Answer 145

Correct answer
Add new resources with the required skills

Feedback
In a situation where time is limited, the most efficient option is expanding the team to include skilled resources.

Question 146

M6Q26 An agile project team has realized that the customer doesn’t have much trust in them in order to create a deliverable that delivers value. The sprint is almost done. The team has tried to interact with the customer but has failed.

When should the team brainstorm ideas on how to get the trust of the customer?

At the start of the first sprint

Immediately after the sprint starts

During the next retrospective meeting

During the sprint planning meeting

Answer 146

Correct answer
During the next retrospective meeting

Feedback
The retrospective allows the team to learn about, improve and adapt their processes. It’s in this meeting they would find ways to gain the customer’s trust.

Question 147

M6Q27 A project management plan has a schedule baseline of 2 years. After the project completes 8 months, a senior stakeholder request the project to be completed by month 15.

What should the project manager do in this situation?

Meet with the stakeholders and project team members to discuss how the work can be completed quickly than plan to remove requirements that were not needed

Request the project team to work late and faster to complete the work, then reward them

Condense the schedule to 15 months by removing unneeded components

Meet with project team members to discuss what sections of the project are not needed

Answer 147

Correct answer
Meet with the stakeholders and project team members to discuss how the work can be completed quickly than plan to remove requirements that were not needed

Feedback
The best solutions here would be to meet with the stakeholders and team to discuss how they complete the work quicker and what can be removed.

Question 148

M6Q28 During an agile iteration, you realize the order of the work would not be able to get done since a few tasks depend on tasks that will be done later.

How should the Project Manager resolve this issue?

Meet with the team and ask them to reprioritize the product backlog

Meet with the product owner to reprioritize the iteration backlog and inform him of why

Add a new team to complete the depended work

Tell the team to continue working and you will implement a solution once the issue happens

Answer 148

Correct answer
Meet with the product owner to reprioritize the iteration backlog and inform him of why

Feedback
The Product Owner and the team should prioritize the tasks they know will or might impact other teams.

Question 149

M6Q29 A project has completed a phase that was done using a traditional approach. Now the next phase will use agile. Unfortunately, there are team members who have not had suitable agile training.

How should the Project Manager handle the lack of agile training?

Include agile training for these team members in the project scope statement

Check if the project’s contingency reserve can cover agile training for all team members

Create an e-learning video course for key team members

Identify and implement cost-effective, agile training for the team members

Answer 149

Correct answer
Identify and implement cost-effective, agile training for the team members

Feedback
The Project Manager should identify and implement Agile training for team members.

Question 150

M6Q30 An agile project manager believes that a delay in developing the feature was due to a lack of a specific skill that was needed by the agile team.

How could the Project Manager prevent this situation in the future?

Have specialized training for the team throughout the project

Identify required strengths, and then train the team based on those strengths

Have the project sponsor work with the team members to assign training for specific skills

Have team members train each other on skills other may be lacking

Answer 150

Correct answer
Identify required strengths, and then train the team based on those strengths

Feedback
The Project Manager should know the required strengths and skill sets needed for a project. Then they can build the team around those strengths.

Question 151

M6Q31 A project’s team is small and has worked together before on other projects. A team member informs the project manager that a newly added member is not behaving well and is insulting other members.

What should the project manager do in this situation?

Review stakeholder engagement plan

Schedule a team meeting and create the team charter

Have the team meet and discuss this issue

Remove the new member

Answer 151

Correct answer
Schedule a team meeting and create the team charter

Feedback
The best solution would be to create a team charter to document what is acceptable behavior on the project.

Question 152

M6Q32 During a highly regulated project, a customer has requested a change that appears to not meet the legal requirements.

What should be the first step in the Project Manager’s response?

Reject the change

Send the change to the change control board for approval

Meet with the organization’s legal department to gain more of an understanding of the law

Inform the customer the change is outside the scope of the project

Answer 152

Correct answer
Meet with the organization’s legal department to gain more of an understanding of the law

Feedback
The first step would be to investigate the change and understand if it is something that can legally be done before asking the change control board about the change.

Question 153

M6Q33 At a status meeting, a team member says the method of development will only lead to the failure of the deliverable. The other team members don’t feel this way.

What steps should the Project Manager take?

Update the risk register to document this risk, then continue the meeting

Inform the team member this potential issue should be rise outside of the meeting

Ask if the team wants to use the time to discuss this potential issue

Acknowledge the team member’s concern, then after the meeting, meet privately with the team member to fully understand more about this potential issue

Answer 153

Correct answer
Acknowledge the team member’s concern, then after the meeting, meet privately with the team member to fully understand more about this potential issue

Feedback
Conflict should be addressed in private and the project should have a better understanding what this potential issue why the team member feels this way.

Question 154

M6Q34 During a meeting, a project manager learns that the project must be done 4 months earlier than planned. The project will need at least 2 more members to finish this quickly.

What is the first thing the project manager should do?

Notify the project sponsor that this may not be possible

Inform the PMO of this and ask for resources

Check with the functional manager to see if there are any available resources to hire

Contact a vendor to hire outside resources to complete the work

Answer 154

Correct answer
Check with the functional manager to see if there are any available resources to hire

Feedback
The Project Manager should first confirm with the functional manager whether a resource is available.

Question 155

M6Q35 A project manager has been assigned a new agile project. After the assignments, he found out that he would need to leave the project for six weeks. He would only spend two weeks with the team at the beginning.

How can the project manager develop the new project team over the next two weeks?

Help the team create a team charter that will encourage team unity

Assign one member to serve as the project manager while gone

Managed team using frequent emails

Have the team determine the best way to communicate by themselves

Answer 155

Correct answer
Help the team create a team charter that will encourage team unity

Question 156

M6Q36 A project team was informed of a new privacy requirement from the company’s legal department. This privacy requirement could impact all major baselines of the project. They learn this right after the project charter is authorized.

How should the project manager handle this situation?

Research the privacy requirements for the project, then give the sponsor/customers a recommendation

Add the privacy requirement to the project scope statement

Wait until the project executes and then approach the sponsor for scope change to include the privacy requirement

At the privacy requirement to the risk register and have the sponsor come up with a response

Answer 156

Correct answer
Research the privacy requirements for the project, then give the sponsor/customers a recommendation

Feedback
The best course of action here would be to research how this privacy requirement can affect the project then give the sponsor recommendations on how to implement it.

Question 157

M6Q37 The project manager schedules a sprint review and learns that a few customers do not approve of how a feature has been made.

What should the project manager do first in order to address this issue?

Have the team members fix it right away

Ask the stakeholders what about the feature is made incorrect

Determine the impact of this failed feature on the product backlog

Ask the project sponsor to approve of the feature so the project can continue

Answer 157

Correct answer
Ask the stakeholders what about the feature is made incorrect

Feedback
The project manager should first understand why the feature is a failure before taking any action to fix it.

Question 158

M6Q38 A junior team member on an agile project is asked to move to another project during the middle of a sprint. The team believes this may cause an issue, but the project manager thinks it may not since the team member was not doing any critical work.

What should the project manager do in this situation?

Discuss the conflict with the project sponsor

Use coaching tools to make the project team understand your decision

Replace the junior member with a member who has the same skills

Acknowledge the teams’ concerns and also analyze the impact on the project

Answer 158

Correct answer
Acknowledge the teams’ concerns and also analyze the impact on the project

Feedback
PM should acknowledge the team’s worries and then see how this may impact the project.

Question 159

M6Q39 The project manager has recently been assigned a project that is almost completed. The project manager notices that most of the customers don’t feel that the project has delivered any value to them.

What should the previous project manager do to prevent this?

Conduct more thorough testing with the customers

Have more stakeholder engagement throughout the project

Have the customer accept each deliverable upon completion

Perform risk assessment early and continuous throughout the project

Answer 159

Correct answer
Have more stakeholder engagement throughout the project

Feedback
The best way to ensure projects meet the customer’s expectations is to have the customer involved in the creation of the deliverables. This is usually done through stakeholder engagement.

Question 160

M6Q40 A project has completed 30% of the work when the project manager notices that the team is having issues communicating and finishing the rest of the work.

What should the project manager do to ensure the team is functioning well?

Have a meeting with the team and the sponsor to discuss the root cause of this issue

Review the project management plan with the team to ensure they fully understand the objectives of the project

Coach and mentor the team on effective communication and problem solving methods

Individually assess team members and remove members that are causing issues

Answer 160

Correct answer
Coach and mentor the team on effective communication and problem solving methods

Feedback
The best choice here would be to coach and mentor them on how to effectively communicate and resolve their issues.

Question 161

M6Q41 A project manager is managing an agile project that is on a strict timeline. The project manager is informed by a few stakeholders that they are worried the project will deliver the features too late.

What can the project manager do to speed up the delivery of the features?

Remove features from the product backlog

Meet with the product owner to identify the minimum viable product

Explain to stakeholders the schedule will need to be readjusted

Informed the stakeholders, you will consistently monitor the project using a variety of agile tools

Answer 161

Correct answer
Meet with the product owner to identify the minimum viable product

Feedback
Defining the minimum viable product would allow the team to focus only on the must-have items that the business stakeholders need.

Question 162

M6Q42 The project sponsor informs the project manager during the planning stage that the available resources are insufficient to meet the objectives of the project. The project manager believes that the sponsor is correct.

How should the project manager handle this situation?

Have the sponsor provide more resources

Review the project charter to determine if this is actually true

Participate in negotiations for more resources

Have the sponsor speak with the PMO for more resources

Answer 162

Correct answer
Participate in negotiations for more resources

Feedback
The Project Manager should be using negotiation skills to acquire the right resources for the project by following the steps in the project management plan.

Question 163

M6Q43 A project manager is informed by other team member that one team member seems unhappy while working. The member is very slow to complete the work. The team member feels that he is not in the correct position.

What should the project manager do?

Meet with the team member to ensure the member is in the correct position

Meet with the team member to discuss where they can contribute, based on their strong points

Research and enroll the member into classes on skills they lack

Meet this member on a daily basis to assess the member’s skills

Answer 163

Correct answer
Meet with the team member to discuss where they can contribute, based on their strong points

Feedback
A good project manager should work with members to find where the date best fits the project and how they can contribute.

Question 164

M6Q44 A product owner complains that a function developed by the agile team does not seem to work as per the original design.

What should the project manager do in this situation?

Ask the product owner to sit in on the next retrospectives

Ask the quality assurance department to inspect the work

Ask the team to include the product owner in the daily standups

Invite the project owner to the next sprint review meeting to discuss their concerns

Answer 164

Correct answer
Invite the project owner to the next sprint review meeting to discuss their concerns

Feedback
The next sprint review meeting is where customers will be able to voice their feedback on the products that are made by the team.

Question 165

M6Q45 A customer would like to add functionality to an ongoing project. The project manager finds that the cost for the addition would not impact the budget. The functionality would increase the overall quality of the product.

What should the project manager do next?

Add the functionality to the project plan

Submit a change request and then evaluate the impact on the project

Move forward, using the project’s management reserve to add the requested functionality

Inform the customer to get approval from the sponsor before moving forward

Answer 165

Correct answer
Submit a change request and then evaluate the impact on the project

Feedback
All changes must be assessed for impact on all project objectives. Changes should go through the perform integrated change control process before being approved.

Question 166

M6Q46 A customer requests a technical change on a major deliverable. The project manager research and finds this change is extremely complex.

What should the project manager do with the customer’s request?

Work with team members to implement the new change

Have the team research how to implement the change and what its effects would be on the project

Research the methods of implementation and have the customer approved the change

Determine why this customer wants this change

Answer 166

Correct answer
Have the team research how to implement the change and what its effects would be on the project

Feedback
As a technical issue, the team should be in charge of assessing this change due to its complex nature. After the assessment then the change can be implemented.

Question 167

M6Q47 A company is having a hard time defining the scope of a new project due to the technical complexity of the deliverable. The stakeholders are not sure what the final output should look like.

How should the project manager accomplish the scope?

Hire an external vendor to create the scope

Implement an agile approach to build the product in iterations

Inform the customers to take all time needed to create the scope

Implement a traditional approach in a large contingency reserve

Answer 167

Correct answer
Implement an agile approach to build the product in iterations

Feedback
Since the scope is difficult to determine, it would be best to build this product in iterations. This will allow the stakeholders to give more feedback as the product is being built.

Question 168

M6Q48 After five sprints, variations have occurred to the project schedule. This has occurred because the features being made by the project team are not aligning with the customer’s expectations. The project manager wants to suggest a new method in the next sprint to avoid possible delays.

What should the project manager do first?

Have the product owner prioritize the product backlog, then implement solutions identified during the last retrospective

Have the customers send in a detailed explanation of what they’re want in each feature

Meet with the team and have them explain why the features are not aligning

Meet with the product owner to discuss a potential fix

Answer 168

Correct answer
Have the product owner prioritize the product backlog, then implement solutions identified during the last retrospective

Feedback
The best step here would be to first prioritize the work and then implement any recommendations from the retrospective in order to fix the schedule.

Question 169

M6Q49 The project sponsor has informed the project manager that risk assessment is not necessary for the current project since the organization has completed this project many times before. The sponsor claims this can help the complete project sooner.

What should the project manager do in this situation?

Skip the risks assessment and continue the planning process

Ask the sponsor to share the risk register of the previous project

Complete the risk assessment as planned and inform the sponsor risk changes per project

Ask the PMO if the risk is truly needed on the project

Answer 169

Correct answer
Complete the risk assessment as planned and inform the sponsor risk changes per project

Question 170

M6Q50 The project manager has been assigned to an ongoing project to create a new medical device. Due to compliance with the countries laws, the team doesn’t feel safe building the product. They feel the product will not pass the required audits.

What should the project manager do in this situation?

Recruit team members that are familiar with this particular compliance

Meet with the team to gather their inputs on how to meet the compliance

Contract a SME to guide the project

Research and budget for the correct training for the team to understand this compliance

Answer 170

Correct answer
Research and budget for the correct training for the team to understand this compliance

Feedback
The best solution here would be for the project manager to ensure the team is trained correctly on how to manage this compliance.

Question 171

M6Q51 A project manager needs to ensure that all security requirements are covered during a software mitigation project being executed. The project will be moving large amount of private data from one system to another. Due to government regulations, a breach of this data could lead to severe consequences.

How should the project manager ensure compliance?

Inform the project team of the security requirements and have them implement a method to ensure compliance

Work with the project team to implement the security requirements and regularly check to ensure the implementation

Hire an outside security consultant to develop a security plan

Have the quality assurance team check for security breaches

Answer 171

Correct answer
Work with the project team to implement the security requirements and regularly check to ensure the implementation

Feedback
It would be best to work with the team to implement these requirements and check periodically that they are being implemented.

Question 172

M6Q52 Several activities are behind schedule because a project team member has fallen sick and has been out for the past week. This impacts the critical path.

What should the project manager do in this situation?

Work with the PMO to replace this resource

Meet with the team to discuss this situation and work with them to identify a solution

Ask the team if they can work overtime to complete the work

Allow the project to continue and, when the member return, have him work overtime to complete the missed work

Answer 172

Correct answer
Meet with the team to discuss this situation and work with them to identify a solution

Feedback
The project team would have the most practical solutions to most issues on a project. Therefore it’s best to meet with them for those solutions.

Question 173

M6Q53 The contractor has completed a portion of a major deliverable for the project. The procurement department has informed the project manager the vendor was paid for this work. The contractor has informed the project manager the payment made was not for the completed work and needs more money.

What should the project manager do next?

Review the deliverable to ensure it was completed correctly

Conduct a procurement audit

Have the contractor send you his invoices for payment

Inform the contractor to settle this dispute with the procurement department

Answer 173

Correct answer
Conduct a procurement audit

Question 174

M6Q54 A project manager realizes during the 2nd sprint of the project that the project management plan software is not showing updates due to a potential software error.

Which action should the project manager do?

Assign one team member to fix the software

Stop using the software and alert the PMO

Fix this error independently by meeting with the IT department

Update the issue log on the project to get the team involved

Answer 174

Correct answer
Fix this error independently by meeting with the IT department

Feedback
In an Agile approach, the Project Manager should work to protect the team against impediments around building the product. This question addresses administrative work that doesn’t require technical knowledge and should be handled by the PM.

Question 175

M6Q55 During a meeting with the organization’s management, they indicate that they will reject an iteration’s deliverable.

What should the project manager do?

Send a request to the project sponsors, asking them to update the project charter

Meet with the project team to add new and improved features to replace the features that were rejected

Work with the organization’s management to create a shared approach that will address the issues of concern

File a change request with the change control board (CCB) in order to add budget and scope to the baseline

Answer 175

Correct answer
Work with the organization’s management to create a shared approach that will address the issues of concern

Feedback
Taking any other step, first work with the organization management to create a shared approach to what the product should be and then addressing issues.

Question 176

M6Q56 A new member has been assigned to replace a key member who had to leave the project. After this, a stakeholder claims that the person who assigned the new member sent someone with little to no skills.

What should the project manager do in this situation?

Assess the new member’s ability to communicate with the current project team

Evaluate the skills of the new member to understand how the resource can provide value to the project

File a request with the project management office (PMO) to replace the new member

Have the team trained the new member

Answer 176

Correct answer
Evaluate the skills of the new member to understand how the resource can provide value to the project

Feedback
The project manager should first evaluate the skills of the resource to better understand what value this member can add to the project.

Question 177

Correct answer
Work the team selects to get done in the next sprint

Sprint Backlog

The project team, work to complete the task

Sprint

Inspection by the customers

Sprint review meeting

Answer 177

Correct answer
Work the team selects to get done in the next sprint

Sprint Backlog

The project team, work to complete the task

Sprint

Inspection by the customers

Sprint review meeting

Question 178

Correct answer
This value should be 1 and over for projects under budget

CPI

Negative values indicate behind schedule

SV

Negative values indicate over budget

CV

This value should be 1 and over for a project to be ahead of the schedule.

SPI

Answer 178

Correct answer
This value should be 1 and over for projects under budget

CPI

Negative values indicate behind schedule

SV

Negative values indicate over budget

CV

This value should be 1 and over for a project to be ahead of the schedule.

SPI

Question 179

Correct answer
Shows you the root causes of potential defects

Cause-and-effect diagram

Graphical representation of the process

Flowcharts

Distribution of numerical data.

Histograms

Answer 179

Correct answer
Shows you the root causes of potential defects

Cause-and-effect diagram

Graphical representation of the process

Flowcharts

Distribution of numerical data.

Histograms

Question 180

Correct answer
Show you what work has been done on

Burnup chart

Show you the amount of work that remains to be done

Burndown chart

Shows how many points a team can get done in each iteration

Velocity Chart

Answer 180

Correct answer
Show you what work has been done on

Burnup chart

Show you the amount of work that remains to be done

Burndown chart

Shows how many points a team can get done in each iteration

Velocity Chart