TIA 3 - 4 - 5 Flashcards
M4Q1 A quality management plan states that the project deliverables must be reviewed for quality at least ten days before the customer can inspect for acceptance. Two deliverables have failed the quality requirement.
What should the Project Manager do?
Use a cause-and-effect diagram
Update the quality management plan
Conduct feasibility of an internal audit of the project
Alert the project sponsor
Correct answer
Use a cause-and-effect diagram
Feedback
Cause-and-effect diagrams break down the causes of the problem into groups. This will help to identify the main or root cause.
M4Q2 A project manager is managing a team that has had issues and now has implemented a resolution. The team is currently working to complete the deliverables.
In what phase of development is the team?
Building
Working
Norming
Performing
Correct answer
Performing
Feedback
Once the team members start working on the actual work, they have moved to the performing phase.
M4Q3 While working on a construction project, one of the vendors is having an issue delivering a major component of the project. The vendor wants to replace that component with a similar working component.
What should the project manager do in this situation?
Tell the vendor it’s okay to replace the component
Instruct the vendor to use the original component even if it delays the schedule
Use expert judgment and determine if this alternative component is acceptable
Replace the vendor with someone that could get the correct component
Correct answer
Use expert judgment and determine if this alternative component is acceptable
Feedback
This option here before taking action against the vendor would be to use an expert to determine if this component would be suitable for the project before rejecting it.
M4Q4 While working on a software development agile project, a team member is having difficulty with some of the work. The project manager has done some research and has determined that this is due to the lack of knowledge by the team member.
What should the project manager do in this situation?
Replace the team member with someone with the correct knowledge
Meet with the project team and have them come up with a solution to solve the issue
Reassign the team member to another part of the project
Instruct the team member on how to fix the problem
Correct answer
Meet with the project team and have them come up with a solution to solve the issue
Feedback
The best option here would be to meet with the team and bring the issue to their attention. The best solutions come from a self-organizing, self-directed team. The team should be a generalizing specialist that can help each other out when problems arise.
M4Q5 The project sponsor has requested a major change to one of the deliverables. The team agrees the change should be implemented but disagrees on the method of implementation.
What should the project manager do in this situation?
Inform the sponsor that the complex changes will require more time to implement
Meet with the change control Board and have them determine how to implement the change
Meet with the team members to brainstorm ideas on how to implement the change
Submit the change to the change control Board for approval
Correct answer
Meet with the team members to brainstorm ideas on how to implement the change
Feedback
If there is a disagreement on the team, the project manager should meet with the team to resolve the issues before moving on.
M4Q6 A project team is inspecting over 500 products and has selected 50 products to evaluate against the quality metrics.
What is the team doing?
Performing inspections
Utilizing statistical sampling
Conducting audits
Undertaking a manage quality measure
Correct answer
Utilizing statistical sampling
Feedback
Statistical sampling involves choosing part of a population of interest for inspection.
M4Q7 The project manager and the team is working on a hybrid network upgrade project and have completed the scope statement. A senior stakeholder has informed them that he wants the project to be completed 20% sooner than anticipated.
What should the project manager do next?
Decompose the deliverables into work packages for the work breakdown structure (WBS)
Collect requirements for the requirements documentation
Complete the project schedule and budget
Assign team members to work on the scope
Correct answer
Decompose the deliverables into work packages for the work breakdown structure (WBS)
Feedback
Once the scope statement is made, the next step would be to decompose those deliverables in the scope statement into work packages to create a work breakdown structure (WBS).
M4Q8 While working on a product development hybrid project, the team identified a major issue that could lead to the complete failure of the product.
What should the project manager do to resolve this issue?
Work with the team to brainstorm a solution and implement the solution
Add this issue to the risk register
Notify the project sponsor and ask for a solution
Modify the scope statement to resolve the issue
Correct answer
Work with the team to brainstorm a solution and implement the solution
Feedback
The main objective here would be to resolve the issue by working with the team to come up with practical solutions and then implement the solutions.
M4Q9 A project manager is working on a hybrid software development project to create a new CRM. The team is currently working on the first sprint when a few team members want to spend time checking the codes instead of finishing the sprint to conduct a sprint review and this may delay the sprint.
What should the project manager do in this situation?
Tell the few members not to do this and to complete the sprint
Inform the team members that this is not the goal of the Sprint
Inform the product owner of what is happening on the project and why the Sprint will be delayed
Have them finished checking the codes, then address this issue during the retrospective
Correct answer
Have them finished checking the codes, then address this issue during the retrospective
Feedback
On an agile project is best to let the team be self-directed and self-organizing. If this leads to issues then it should be brought up in the next retrospectives to be dealt what.
M4Q10 Due to severe weather, the project has been delayed by over two months. The project manager has requested a change to increase the project schedule but was denied by the change control board. The board claimed the project manager did not follow the right procedures.
What should the project manager do next?
Review the project schedule to determine how else the project can get back on track
Inform the sponsor that the project will be delayed by two months
Informed the team, they will need to work overtime to complete the project on time
Review the change management plan
Correct answer
Review the change management plan
Feedback
The project manager should first review the change management plan to understand what was the procedure that should have been followed when requesting a change. If any procedure was not followed correctly, the change could be resubmitted using the correct procedure.
M4Q11 The project sponsor has found a website that claims some of the materials being used in the new product can lead to health risks for people using the product. The sponsor then requested a change to remove this material.
What should the project manager do in this situation?
Implement the change by removing the hazardous material
Review the change request and determine how it will impact the project
Stop the project until this can be resolved
Inform the sponsor the project cannot stop at this point due to its near completion
Correct answer
Review the change request and determine how it will impact the project
Feedback
Even though this may seem like something that should be attended to right away, it is just a “claim “on a website and you will need to assess it this claim is correct or not.
M4Q12 While working on an agile project, a stakeholder has informed the project manager that the sprint review meeting was a waste of time and will not be attending the next meeting. Stakeholder feels their time is best spent on other tasks.
How should the project manager handle this conflict?
Tell the stakeholder it is okay not to attend the next sprint review meeting
Ask the team to only invite the stakeholder if his input is needed
Review the benefits of the sprint review meeting with the stakeholder and show him the value
Tell the stakeholder it is mandatory to attend these meetings since he is a stakeholder
Correct answer
Review the benefits of the sprint review meeting with the stakeholder and show him the value
Feedback
On an agile project, always try to be an agile advocate promoting the benefits of following the agile principles. This includes mentoring, coaching and teaching agile principles to all stakeholders.
M4Q13 A project manager has noticed that the CPI of the project is .7 and the SPI is 1.0.
What should the project manager do next in order to correct this project?
Submit a change request to the change control board to increase the project budget
Submit a change request to the control board to increase the project schedule
Implement schedule crashing
Release a few team members to lower the project cost
Correct answer
Submit a change request to the change control board to increase the project budget
Feedback
Since this project is over budget by 30% (CPI of .7) it would be best to increase the cost baseline. Releasing team members can affect the schedule.
M4Q14 A recently started project has just been notified of a new government regulation that requires a new permit to build a component of the project. The permit will take an additional month to get.
What should the project manager do in this situation?
Add an additional month to the project schedule
Have the team assess if the permit is actually needed
Implement a change request to update the schedule
Update the risk register
Correct answer
Implement a change request to update the schedule
Feedback
The project manager should update the schedule by getting an approved change request. This will ensure the project has enough time to get the required permit.
M4Q15 A project manager has worked with the sponsor to create preliminary scope, preliminary schedule, preliminary budget, and assumptions to complete the project charter.
What should the project manager do next?
Get the charter approved
Recruit project team
Start planning the project
Get a budget sign-off
Correct answer
Get the charter approved
Feedback
After the charter is created, it will need to get approved before the project manager can start planning the project.
M4Q16 A Project Manager is working on a hybrid project with team members around the world and a fixed budget and schedule. Managing Changes to the project scope will be important for the success of the project.
What should the Project Manager do to achieve this goal?
Confirm that changes go through the formal approval process
Confirm that daily stand-ups occur with all development teams
Confirm that the development team leads generate detailed requirements
Confirm that customers do not directly interact with the development team leads
Correct answer
Confirm that changes go through the formal approval process
Feedback
Following the formal change control process is the best way to control unnecessary project changes.
M4Q17 The project manager has noticed on an agile project that team members are not engaging and seem to be discouraged. This may lead to delays later in the project.
What should the project manager do in this situation?
Review the company methods to reward employees for work
Inform the team they should look at ways to keep themselves motivated
Remove team members that are not engaging on the project
Add an additional cost to the project budget to keep the team motivated
Correct answer
Review the company methods to reward employees for work
Feedback
The best course of action would be to find ways to keep them motivated by finding a system of rewarding them.
M4Q18 A new agile software development project is conducting its first sprint. During the daily stand-up meeting, a team member is very disrespectful to other team members. He claims if the work cannot get done his way, he will speak to the product owner himself.
What actions should the project manager take to resolve this issue? (Choose 3)
Replace the team member
Meet for a one-on-one discussion with the team member
Discuss these issues with the team member during the meeting with all members presented
Review the ground rules signed in the team charter
Have the team help the member resolve the issue
Coach the team to resolve issues themselves
Correct answers
Meet for a one-on-one discussion with the team member
Review the ground rules signed in the team charter
Coach the team to resolve issues themselves
Feedback
The best action would be to meet with the member one-on-one, review the ground rules with the team and coach the team to help resolve this issue.
M4Q19 A few key stakeholders are very upset that the performance reports for the project are outdated. This has led management to believe the project is behind schedule.
What should the project manager do to ensure the performance reports are updated?
Update the performance report and send it to the company internal network
Reassign a team member on the project to update the report
Implement a system to keep the report updated regularly and send them to the stakeholders
Implement a change request to extend the project schedule to add the time needed to update the report
Correct answer
Implement a system to keep the report updated regularly and send them to the stakeholders
Feedback
The project manager should update the report and implement a system to ensure it is done regularly.
M4Q20 A hybrid project is about 50% complete with a CPI of 1.0, then after 55% the CPI .95, then after 60% the CPI is .90.
What should the project manager do first about this?
Have a meeting with the team to determine why the trend is going over the budget
Have a meeting with the sponsor to inform him that the project is progressing well
Implement a change request to get more funds to complete the project on budget
Calculate the EAC, then implement a change request
Correct answer
Have a meeting with the team to determine why the trend is going over the budget
Feedback
The PM should meet with the to understand why the project is trending over budget before implementing a change request.
M4Q21 A Project Manager is working on a product redesign project. A few customers have been submitting changes to modify the project scope very often. The scope was already approved by sponsor.
What should the Project Manager do next?
Ask the project sponsor if the scope could be modified
Meet with the customers and inform them scope is already approved
Give the scope changes to the project team for approval
Review the scope management plan
Correct answer
Review the scope management plan
Feedback
The first step the project manager should take should be to review the scope management plan to determine how the scope could be changed. The scope management plan will outline how to create, manage, and change the scope.
M4Q22 A project manager has completed the work performance report. In the report, the SPI is 1.2 and the CPI is .6.
Which of the following statements are true? (Choose 2)?
Under budget
Ahead of schedule
Over budget
Behind schedule
Progress well
Correct answers
Ahead of schedule
Over budget
Feedback
CPI less than 1 = over budge, SPI over 1 = ahead of schedule.
M4Q23 After a company has started using agile methods from traditional, a few senior stakeholders have doubt that this new method will add any value to project delivery. The stakeholder claims early delivery will only slow down development time and make customers upset.
What should the project manager do to resolve this?
Inform all team members to use traditional methods going forward
Hire a consultant to coach the team and stakeholders on the agile value
Create and send an email to all senior stakeholders outlining the benefits of agile
Conduct a face-to-face session with the stakeholders and demonstrate how agile works and its values
Correct answer
Conduct a face-to-face session with the stakeholders and demonstrate how agile works and its values
Feedback
As part of being an agile project manager, it is important to ensure that you promote and coach stakeholders on the importance of agile principles and values.
M4Q24 A project team has met up for the first time to create a team charter. After the charter is created, a member calls you to say he is unhappy with the charter and would like changes. If not, he will not work on the project.
What should the project manager do first?
Meet with the other members to find out what happed and how to fix this issue
Remove this member from the project
Tell other members to speak with this member and resolve this issue
Meet with the member and understand what is the issue and what went wrong during the meeting
Correct answer
Meet with the member and understand what is the issue and what went wrong during the meeting
Feedback
It would be best to ensure to meet with the team member to understand what exactly is the issue finding the root cause of it.
M4Q25 Two team members have informed the project manager that a component on the project will not work as planned and will delay the project. The project manager was not expecting this issue.
What should the project manager do?
Follow the communication management plan and update the risk register
Have a meeting with the team members and update the issue management plan
Have a meeting with the team members and update the issue log
Implement the correct risk response from the risk register
Correct answer
Have a meeting with the team members and update the issue log
Feedback
The best action would be to meet with the member and then update the issue log.
M4Q26 An organization has just appointed a new project manager to a company critical project. The project will redesign the organization’s sold product. If the project fails, the organization could suffer a large loss of market share.
What should the project manager do to ensure the project is successful?
Ensure plans are realistic, deliverables are reviewed, and the work is monitored
Hire the correct staff and ensure communication reports are done correctly
Ensure the budget is adequate for the project so the project can be staff correctly
The project charter was done with a realistic budget and schedule
Correct answer
Ensure plans are realistic, deliverables are reviewed, and the work is monitored
Feedback
The main function of a project manager is to ensure plans are made correctly, the work is done on time and on budget and someone is monitoring the project.
M4Q27 While managing a technical IT project, two team members had issues uploading the software to the server. They each solved the problem using methods they found on the internet. This may cause issues going forward if team members are fixing issues by themselves.
What should the project manager do in this situation?
Remove both members from the team and inform the other not to do this again
Have both members attend a meeting with you and inform them this is not to be done again
Have both members work with each other going forward in a one-on-one setting
Have the entire team meet regularly to discuss issues and solutions they might have
Correct answer
Have the entire team meet regularly to discuss issues and solutions they might have
Feedback
The main issue here is the team members are communicating. The way to fix this would be to have the team meet regularly to resolve the issue.
M4Q28 While upgrading a network component in the company finance department, a project manager realizes that the component might not be approved by the sponsor.
What should the project manager do first?
Have the sponsor implement a change request to fix the component
Meet with the sponsor and ask what could be removed to fix the component
Reach out to the PMO and ask for guidance
Review the project management plan, acceptance criteria and the component
Correct answer
Review the project management plan, acceptance criteria and the component
Feedback
The best actions would be to review the plans, acceptance criteria and the component to understand what has gone wrong before taking any action.
M4Q29 During a hybrid project, two teams, one using traditional and the other using hybrid, are creating critical components for the project. The two teams are working in parallel and depend on each other for information. You came to realize the two teams are not communicating and this could lead to a delay on the project.
What should the project manager do in this situation?
Remove both teams and replace them with new teams that work with each other
Have each team submit the issue to you, then implement a solution based on the issues
Allow them to keep working, as they will resolve it themselves
Have both teams meet to discuss the problem while you coach them to implement a solution to any issues
Correct answer
Have both teams meet to discuss the problem while you coach them to implement a solution to any issues
Feedback
It would be best to have the teams resolve the issue themselves while you coach them.
M4Q30 An organization has just started its first agile project. Due to a lack of experience with agile methods, the project seems to be very chaotic, with the team not knowing what to build and the constant adding to the scope is something that the team doesn’t understand.
What should the manager implement to fix these issues? (Choose 2)
Project management plan with a clear scope statement
Definition of Done
Business Case
Agile project charter
Acceptance Criteria
Change control board
Correct answers
Definition of Done
Agile project charter
Feedback
If the agile project is lacking direction and people don’t know what the project is really about, a definition of done and agile charter will need to be completed.
M4Q31 The project manager has just been assigned a project where the customer is not sure what he wants the deliverable to look like or how it will function.
What would be the best way to work with this customer?
Implement a predictive method with a strict change control process
Implement an agile method with a product owner and sprint review meetings
Inform the customer that changes are not allowed after the project plan has been approved
Implement an agile method with strict changes to the product backlog
Correct answer
Implement an agile method with a product owner and sprint review meetings
Feedback
The best approach would require the customer to change the requirement as needed and lots of product reviews throughout the project. This would accomplish using an agile approach.
M4Q32 A project manager working on a critical project has been told that if the project fails the company can endure extreme hardship going forward. The company has conducted a similar project many times before.
What should the project manager do to ensure this project is successful?
Engage the stakeholders and motivate the team
Keep a close eye on the cost and budget
Closely manage the scope to ensure no scope creep
Work with external vendors to ensure work is done correctly
Correct answer
Engage the stakeholders and motivate the team
Feedback
In this scenario, it would be best to keep the stakeholders engage and motivate the team. Since the company has conducted this project many times before, there would be no need to closely manage the cost, budget, or scope more than keeping the team motivated and engaging stakeholders.
M4Q33 A project that should have been 65 percent complete by now is 72 percent complete. The total project budget is US$110,000 and the actual cost to date is US$85,000.
What is the schedule performance index (SPI) and cost performance index (CPI) for this project?
The SPI is 0.96, and the CPI is 1.11
The SPI is 1.2, and the CPI is 0.97
The SPI is 1.3, and the CPI of 0.93
The SPI is 1.11, and the CPI is .93
Correct answer
The SPI is 1.11, and the CPI is .93
Feedback
EV = Actual% * BAC = 0.72$110,000 = $79,200, PV = Plan% * BAC = 0.65$110,000 = $71,500, AC = $85,000 (given), SPI = EV/PV = $79,200/$71,500 = 1.11, CPI = EV/AC = $79,200/$85,000 = .93
M4Q34 While working on a complex technical IT project, the team has implemented a solution to an issue that has now made the product ready for production. One functional manager has insisted that he should be the sole person to determine whether to put the product into production.
What should the project manager do first in this situation?
Meet with the project sponsor and ask if this is correct
Schedule a meeting with the functional manager to discuss this issue
Inform the functional manager only the team can determine if the product can be put into production
Update the resource management plan to list the functional manager asked the person to approve the product
Correct answer
Schedule a meeting with the functional manager to discuss this issue
Feedback
The first course of action should be to meet with the functional manager to better understand this issue and how to resolve it.
M4Q35 A new team member has joined an agile project team. Over the last two iterations the team member has been consistently late on the delivery.
How should the project manager handle this situation?
Replace the team member with someone more productive
Meet and coach the team member to improve their performance
Have the team member to speak with the project team for help
Inform the project management office of the situation and seek guidance
Correct answer
Meet and coach the team member to improve their performance
Feedback
A project manager should be coaching and mentoring the project team in order to increase their productivity or provide adequate training.
M4Q36 A project manager manages a diversified global team for a mission-critical project. The project is about building safety devices for construction projects.
What should the project manager focus on to ensure project success?
Ensure the project schedule and budget is monitored closely
Ensure the project scope never changes throughout the project
Ensure regulatory and safety guidelines are documented in meeting throughout the project
Remove team members that may cause communication issues
Correct answer
Ensure regulatory and safety guidelines are documented in meeting throughout the project
Feedback
Since this project is about safety, it is best to ensure that all regulatory and safety guidelines are met throughout the project.
M4Q37 An organization has informed the project manager that the new product development project needs to be pushed out to the customers within eight months. The project manager alerts the sponsor that the estimated time is 36 months for completion.
What should the project manager do in this situation?
Hire additional resources and conduct fast tracking and crashing to complete it sooner
Change the project to agile methods and utilize a minimum viable product approach
Change the project to an agile method ensure the product backlog does not change
Change the project to a hybrid method and ensure the team understand the deadline
Correct answer
Change the project to agile methods and utilize a minimum viable product approach
Feedback
The best solution here would be to use agile methods with a minimum viable product. This will allow the project to output a product quicker.
M4Q38 A project plan was approved and the project has been executed. Halfway through the project, the team has met the project manager for a project update. The project manager notices that the issue log the team has is different than the issue log he has.
What can the project manager do to resolve this problem?
Have the team explain why their issue log is different
Update the communications management plan
Add this to the risk register
Inform the team that the issue log is incorrect
Correct answer
Update the communications management plan
Feedback
This is a communications issue between the team and the project manager, so the project manager should update the communication management plan to fix the communication issues.
M4Q39 While working on a hybrid product development project, a senior stakeholder has informed the project manager that he would like the project terminated instantly. If not, he will work with senior management to ensure everyone is terminated from the organization if the project does not stop right away.
What should the project manager do first in this situation?
Immediately schedule a meeting with the project sponsor to update him on the situation
Ask for a meeting with the organization’s senior management to report this stakeholder
Inform the team and tell them to be prepared to stop the project
Schedule a one-on-one meeting with this senior stakeholder to learn more about this issue
Correct answer
Schedule a one-on-one meeting with this senior stakeholder to learn more about this issue
Feedback
The best course of action would be to meet with this stakeholder to better understand the issues and then come up with a resolution for them.
M4Q40 A project manager has just been assigned to a large development project. To complete the initiation, the project manager will need to come up with the budget and schedule for the project.
What should the project manager use to prepare this information?
Meetings with the team members to estimate the budget and schedule
Historical Data from previous projects that are similar to this project
Reviews of the resource management plan
The PMO estimated time and schedule
Correct answer
Historical Data from previous projects that are similar to this project
Feedback
Since this project is in the initiating phase, they will not be in project plans to refer to. The best option would be to use historical data from previous projects.
M4Q41 The final deliverable of the project is almost complete.
What should the project manager do to completely finish the execution of the project?
Update the scope management plan
Release the project team
Have the project sponsor accept the final deliverable
Review the stakeholder engagement plan
Correct answer
Have the project sponsor accept the final deliverable
Feedback
Once a deliverable has been completed, the next step would be to have the deliverable formally accepted generally by the project sponsor.
M4Q42 A project has been approved by two senior managers within the organization. Once the project enters into the planning phase, one manager informs the project manager that the plan is not in line with his original expectations. In contrast, the other manager says that it does.
What should the project manager do next time to ensure this situation does not happen again?
Involve the two senior managers during the planning of the project
Review the project charter after it was approved
Ensure all stakeholders understand the main objectives of the project during initiating
Ensure stakeholders write down their ideas and shared them with each other during initiating
Correct answer
Ensure all stakeholders understand the main objectives of the project during initiating
Feedback
The best option here would be to ensure all the stakeholders understand the main objectives during initiation.
M4Q43 During the course of an agile project, a senior stakeholder has informed the project manager that the minimum viable product (MVP) is not meeting their expectations and the project needs to be stopped and fixed right away.
What should the project manager do in this situation?
Review the product backlog to see what features were not done yet
Review the MVP to understand what has been completed
Perform a stakeholder analysis to understand their expectations
Meet with the team to discuss risk management
Correct answer
Perform a stakeholder analysis to understand their expectations
Feedback
Since there is a mismatch between their expectations and what is getting done from the project, it would be best to him analyze what the stakeholders are expecting from the project before producing any more work.
M4Q44An organization has just implemented an agile project to create a proof-of-concept product for its release to the market. A senior manager has informed the project manager that timing is the most critical part of this.
What should the project manager emphasize the most on this project?
Strict scope change process
Strict cost change processes
Working with the team to implement quicker iterations
A project management plan the team can follow
Correct answer
Working with the team to implement quicker iterations
Feedback
Agile projects are great to release products quicker to the market. The project manager should emphasize working with the team to get these implementations done quicker.
M4Q45 While working on a product development project, a vendor has informed the project manager that a few of the components would be late to deliver. After doing some analysis, you realize this will extend the project significantly.
What should the project manager do first?
Review the contract to see what legal actions can be taken against the vendor
Start analyzing a replacement for the vendor
Determine if the team can make the component internally
Meet with the vendor to determine why it’s late and what solutions can be implemented
Correct answer
Meet with the vendor to determine why it’s late and what solutions can be implemented
Feedback
The best course of action would be to meet with the vendor to better understand what’s causing it to be delayed if the vendor can do anything about this issue.
M4Q46 An organization wants to develop a new product in a new market space. They’re not too sure about what are the product’s main functions and its overall looks.
What should the project manager recommend to the stakeholders of this project?
A predictive approach with stakeholder engagement
An agile approach with frequent sprint review meetings
A hybrid approach with a set project management plan
Hybrid approach with half being agile and the other half being predictive
Correct answer
An agile approach with frequent sprint review meetings
Feedback
When the scope is not knowing, it is best to implement an agile approach to the scope could change as the project progresses.
M4Q47 While working on an agile project, the organization’s compliance department has informed the project manager that an agile approach will not be suitable for the company’s main industry. They have requested for the project to be implemented in a traditional approach.
What should the project manager do in this situation?
Have the project implement traditional methods to meet compliance
Meet with the compliance department and informed them of the benefits of using agile methods
Inform the compliance department you take their inputs once the project is done
Ask the product manager to speak with the compliance department
Correct answer
Meet with the compliance department and informed them of the benefits of using agile methods
Feedback
The best option here would be to meet with the compliance department to outline agile practices and show them how agile could meet regulatory compliance.
M4Q48 An agile team working on a software development project is complaining about communication issues with each other. A few members are not too sure what other members are working on. This has led to a delay is within the Sprint.
What should the project manager recommend to resolve this issue?
Have the team work on smaller sprints
Informed the team to do the daily standup multiple times a day
Have the team do retrospectives before and after each sprint
Inform the team to use Kanban
Correct answer
Inform the team to use Kanban
Feedback
The best option here would be to use Kanban since it will be able to display what work is getting done in easy to view format.
M4Q49 While working on a technical IT project, a few team members have informed the project manager that one task was taking 20% longer than expected. Due to the time sensitivity of this project.
What should the project manager do about the situation?
Implement the change request immediately to extend the project schedule
Inform the team members they will need to completed faster
Meet with the team member to understand why this happened and find a way to compress the schedule if needed
Implement the change request to increase the budget to crash the project
Correct answer
Meet with the team member to understand why this happened and find a way to compress the schedule if needed
Feedback
The best option here would be to meet with the team to understand why this took place and then work with the team to come up with a solution to compress the schedule and get the work done quicker.
M4Q50 An agile project team is having difficulty communicating and maintaining a trusting relationship. This has led to major schedule delays. You have already implemented a team charter that does not seem to be working.
What should the project manager do to solve this?
Have the project sponsor to speak with the team
Inform the team that they should meet more often and work together to resolve this issue
Set up a meeting with the team to discuss this issue and different solutions
Inform the team that if this issue is not fixed, members will be replaced
Correct answer
Set up a meeting with the team to discuss this issue and different solutions
Feedback
In this situation, the best choice but to schedule a meeting with the team to better understand this issue and how this issue can be resolved.
M4Q51 A project manager has just been assigned to an ongoing project utilizing virtual teams. The virtual team seems to be following a chaotic process that has led to an argument between members.
What should the project manager do about this situation?
Set up a virtual meeting to help identify what is chaotic about this process
Change the process the teams following and inform them of the new process
Inform the team they will need to improve this process
Meet with the PMO to determine the companies communication process when using a virtual team
Correct answer
Set up a virtual meeting to help identify what is chaotic about this process
Feedback
It would be best to meet with them and identify what is causing this issue during the process.
M4Q52 An organization is implementing a new accounting system. Some parts of the system have a clearly defined scope and some parts are not defined at all.
What approach should the project manager use for this project?
An agile approach for the entire project
A predictive approach for the entire project is
A hybrid approach
An agile approach using scrum and Kanban
Correct answer
A hybrid approach
Feedback
Since a part of the project has well-known scope, it would be best to manage that part using a predictive approach and the other part using an agile approach, making this a hybrid project.
M4Q53 During an agile project, a team member fixes a major issue utilizing a very complicated step-by-step procedure that will be hard to replicate in the future. This issue might arise again later in future projects.
What should the project manager do in this situation?
Ask the team member to update the lesson learn register
Update the lesson learn to register yourself
Wait until the project closes to update the lesson learn register
Have the team member document the procedures keep in the project files
Correct answer
Update the lesson learn to register yourself
Feedback
Since this needs to get added to the lesson learn register, it would be best to add it yourself to ensure it is done correctly can be passed on to other projects.
M4Q54 An organization is moving projects to agile base methods. The project manager realizes that most of the internal employees in the organization do not approve of this change. They feel this may lead to projects not meeting requirements.
What should the project manager do first in this situation?
Download documents on the benefits of agile and share them with all employees of the organization
Tell them it’s okay to be resistant at first, but after the first project they will understand the benefits
Conduct coaching and training sessions with the internal employees to showcase the value of agile methods
Hire an outside consultant to explain the benefits of agile to the internal employees
Correct answer
Conduct coaching and training sessions with the internal employees to showcase the value of agile methods
Feedback
It would be best to coach and train internal employees on the benefits of agile. This will remove any doubt are inadequate knowledge on agile base methods.
M4Q55 During a hybrid project, the project manager learns that one particular team member is causing the team to delay certain project work.
What should the project manager do first in this situation?
Have a one-on-one meeting with this team member to understand what is the issue and what solutions can be implemented
Have the team member meet with other members to discuss this issue and fix the problem
Meet with the PMO to discuss what training should be done for this team member
Meet with the PMO to discuss how to replace the team member
Correct answer
Have a one-on-one meeting with this team member to understand what is the issue and what solutions can be implemented
Feedback
The best-case scenario would be to first meet with the team member to understand what the problem is and what potential solutions are.
M4Q56 A project sponsor is concerned that the agile project will not deliver value to its customers due to constant changes throughout the project.
What can the project manager do to ensure that values are delivered after each sprint?
Have the product owner work with the team during the sprint
Ensure team members are well trained and understand the purpose of the product backlog
Have the customers determine what features are developed in each sprint
Ensure the user stories are written
Correct answer
Ensure the user stories are written
Feedback
An agile project should have user stories. This way, the team understands what it would take the customers to realize value was produced during the project.
M4Q57 An organization has completed a hybrid project to redesign its main product and is about to hand it to operations. Due to a new regulation by the local government, the redesigned product will not be able to be sold in the market.
What should the project manager do in this situation?
Update the risk register and determine a response
Remove the component that is redesigned and sell the old product
Release the redesigned product since it was created before the regulation
Implement an adequate response from the risk register
Correct answer
Implement an adequate response from the risk register
Feedback
Since this is a completed project, the project manager should have had this listed as a risk and can now implement an adequate response from the risk register.
M4Q58 Recent regulation has just been passed by the local government. The organization’s compliance department informs the project manager that this regulation would have a drastic impact on the overall project objectives.
What should the project manager do first?
Schedule a meeting with the sponsor to inform him of this development
Immediately stop the project work until the regulation can be implemented
Meet with the project team to understand how the regulation will impact the project objectives
Complete the project and then implement the change request to incorporate the regulatory change
Correct answer
Meet with the project team to understand how the regulation will impact the project objectives
Feedback
The best solution would be to meet with the team to understand how this regulation will impact the project what solutions can be implemented.
Correct answer
Scope is well defined
Predictive
Scope is unknown
Agile
Some of the scope is known
Hybrid
Correct answer
Scope is well defined
Predictive
Scope is unknown
Agile
Some of the scope is known
Hybrid
M4DD8 MBTI Match
-
Correct answer
Value harmony, forgiveness
Feeling
Value justice, fairness
Thinking
Enjoy ideas and concepts for their own sake
Intuition
M4DD8 MBTI Match
-
Correct answer
Value harmony, forgiveness
Feeling
Value justice, fairness
Thinking
Enjoy ideas and concepts for their own sake
Intuition
M5Q1 A project manager is being assigned to an ongoing company project. After approving the project management plan and the work has started the project manager has determined that this project will most likely fail to meet its objectives.
What should the project manager do in this situation?
Alert project sponsor and informed him of this
Add this to the issue log and inform the project team
Meet with the organization PMO and terminate the project
Review any assumptions and do more research on why the project may fail
Correct answer
Review any assumptions and do more research on why the project may fail
Feedback
The best choice here would be to do more research and determine if any assumptions are actually correct since the project manager feels this project may fail.
M5Q2 A project manager has recently been informed that customers are speaking directly to the project sponsor about implementing changes to the project scope. This generally happens without the project manager’s knowledge and the team only finds out about it after the changes have been approved.
What should the project manager do to handle this?
Update the change management plan where the project manager will be the only one that can approve a scope change
Have a meeting with the customers and project sponsor to review the stakeholder engagement plan
Inform the change control board of this issue and replace the project sponsor
Inform the project sponsor only team members can approve changes
Correct answer
Have a meeting with the customers and project sponsor to review the stakeholder engagement plan
Feedback
The best option here would be to review the stakeholder engagement plan with the customers and sponsor and understand how to manage changes on the project.
M5Q3 A project manager has implemented a change request to fix a schedule and budget issue with the project.
Which of the following values would have caused a change request for both cost and schedule?
The SPI is 1.3, and the CPI is 1.08
The SPI is .83, and the CPI is 1.07
The SPI is 0.89, and the CPI is 1.06
The SPI is 0.91, and the CPI is 0.94
Correct answer
The SPI is 0.91, and the CPI is 0.94
Feedback
An SPI or CPI value of 1 and over is good. Any value under 1 is bad.
M5Q4 While managing an agile project, the compliance department informed the project manager that a new requirement would be needed to complete the project successfully.
What should the project manager do in this situation?
Add a new requirement to the top of the product backlog
Meet with the product owner and inform him of this new requirement and have him add it to the product backlog and then reprioritize it
Have the team add the work to the product backlog and have then reprioritized it
At the new requirement to the bottom of the product backlog so it can be done last
Correct answer
Meet with the product owner and inform him of this new requirement and have him add it to the product backlog and then reprioritize it
Feedback
Work that needs to be added to the product backlog should be done by the product owner and should also be prioritized by the product owner.
M5Q5 A major disagreement has occurred on the project between the project manager and one of the suppliers. The supplier keeps sending the wrong materials to the project team, causing a delay in the schedule.
Which type of communication should the Project Manager use first when contacting the supplier about this issue?
Instant message
Virtual Meeting
Face-to-face
Correct answer
Face-to-face
Feedback
Face-to-face interaction is usually the most effective way to resolve issues in most circumstances. Face-to-face interaction is known to be the most productive way to communicate.
M5Q6 A project manager is working on a project where the scope is at a high level and will need to hire a vendor to conduct the work. The PMO wants the project to have signed contract.
What contract should be used?
Time and material (TM) contract
Fixed price incentive fee (FPIF) contract
Cost plus incentive fee (CPIF) contract
Firm fixed price (FFP) contract
Correct answer
Time and material (TM) contract
Feedback
A time and materials contract is where the seller bills the buyer for all work perform and all materials used. It’s best used on a project where the scope is not detailed. This has the most risk to the buyer.
M5Q7 To determine which features to create first, the product owner did a feasibility study. After the feasibility study was done, the product owner prioritizes the product backlog. However, the project team disagrees with the prioritized product backlog, claiming the work is infeasible in that order.
What should the project manager do first in this situation?
Inform the product owner the work will need to be reprioritized
Meet with the team to understand why the work is infeasible before meeting with the product owner
Reprioritize the product backlog with the team
Review the results of the feasibility study
Correct answer
Meet with the team to understand why the work is infeasible before meeting with the product owner
Feedback
The best course of action would be to meet with the team to understand why they feel this way and then inform the product owner of the result.
M5Q8 A project manager is conducting scope verification on a project with a few completed deliverables. The sponsor has informed the project manager that the deliverables will not be accepted due to the way it functions, it is not what they were expecting.
What should the project manager do next?
Meet with the team to discuss what they did wrong
Ask the team how the WBS was created
Ask the sponsor what could have been done to ensure the deliverables where accepted
Review the acceptance criteria
Correct answer
Review the acceptance criteria
Feedback
The best course of action would be to review acceptance criteria to see what should have been done for the product to be fully accepted.
M5Q9 A new project manager was assigned to a project that had completed 50% of the work. The project manager determines the SPI is .7 and CPI is .9. The project manager want to meet with the team the next day.
What communication method should the project manager use?
Set up a meeting with the team
Email the team a status report
Send out a memo to all team members
Update the issue log with this information
Correct answer
Set up a meeting with the team
Feedback
The best answer here would be to meet with the team for a face-to-face meeting to update the team on the status of the project.
M5Q10 A software issue has been resolved and the project is almost completed. The project manager has been advised that the same issue may probably happen on similar projects in the future.
What should be done first when responding to this information?
Update a risk report
Update the risk register
Update the lessons learned register
Ensure that the quality management plan is updated
Correct answer
Update the lessons learned register
Feedback
The lessons learned register will be shared with other projects when this project is done. It is usually archive with the PMO.
M5Q11 An organization is about to implement a hybrid project using two different methods of agile. The product owner has specified that he would like the product to be delivered in increments but has never worked on a project like this.
What should the project manager do to help the product owner?
Complete the project management plan with the help of the product owner
Coach the product owner on how the project will be handled
Have the team prioritize the product backlog and break the work down into increments
Have the team train the product owner on the new agile methods
Correct answer
Coach the product owner on how the project will be handled
Feedback
The best solution would be to coach the product owner on how these agile methods would be used to build the product. Then review what the product owner role is and why it’s important for the success of the project.
M5Q12 A project team has had difficulties reaching decisions while solving difficult issues. In the last few meetings, the team was able to reach a decision using a particular technique that was taught to them recently. Where should the project manager document this technique and have the team continuously using it?
Stakeholder engagement plan
Communications management plan
Team charter
Configuration management plan
Correct answer
Team charter
Feedback
The team charter is a document created by the team to help manage how the team would collaborate and manage the project. This includes how to reach a consensus on the project.
M5Q13 A team member has submitted the change to the change control board and the change control board rejected the change. The team member feels this is unfair.
What should the project manager do to ensure this does not happen again?
Approved the change yourself since it was from a team member
Assess the change against all of the project objectives
Verify the change was cost-efficient
Have the change control board reassess the change
Correct answer
Assess the change against all of the project objectives
Feedback
The best solution here would be to ensure the changes are assessed against all of the project objectives. These are the changes rejected the project team member would feel and understand why it was.
M5Q14 An organization is currently using predictive approaches to design a new product. The new product has many uncertain requirements. The organization hires a new project manager for this project to implement agile methods.
What should the project manager do to deliver this project?
Create the backlog and complete the work in iterations
Inform the organization it would be best to continue using predictive methods
Create a project management plan with a set scope statement
Ask the project sponsor for a detailed list of requirements in order to proceed on the project
Correct answer
Create the backlog and complete the work in iterations
Feedback
Since the requirements are unclear. Best create this product using agile methods and building the product in increments. This way stakeholders would be able to give feedback to clarify the scope.
M5Q15 A stakeholder on a software development project is constantly calling the project team members for status updates and reporting issues that are not related to the project.
What should the project manager do in this situation?
Inform the project sponsor of this situation and have the sponsor speak with the stakeholder
Have the team tell the stakeholder to stop this
Meet with the stakeholder and review the communications management plan
Meet with the stakeholder to understand why this is happening and what solutions can be implemented
Correct answer
Meet with the stakeholder to understand why this is happening and what solutions can be implemented
Feedback
It would be best to meet with the stakeholder to understand why he is doing this and how it can be fixed to stop interrupting the project team.
M5Q16 The project manager learns that one team member needs to complete a personal assignment for a functional manager that is outside of the project, resulting in a scheduling risk for the project.
How can the project manager avoid this risk?
Meet with the team member’s manager, and negotiate for another time to complete the task
Ask the team member to finish the manager’s work then complete the project work
Meet with the functional manager and let him know the team member cannot leave the project
Release the team member and have other members complete the work
Correct answer
Meet with the team member’s manager, and negotiate for another time to complete the task
Feedback
It would be best to meet the manager and inform them that the team member is needed and if this can be done at another time.
M5Q17 A project manager is working on a complex project that has four different teams working on four different components. One of the senior team members managing one of the teams reported to the project manager that he was having a difficult time keeping the team on track in completing the work.
What should the project manager do in this situation?
Ask the PMO for a new team member
Reassign this team member to the role that best suits their ability
Have a few mentoring and coaching sessions with this team member to improve his management skill
Have this team member meet with the team and brainstorm a solution to this issue
Correct answer
Have a few mentoring and coaching sessions with this team member to improve his management skill
Feedback
Since this is a problem with the particular team member that needs improvement in skills, it would be best to have the project manager train this person to improve their skills.
M5Q18 An organization has just approved a new office renovation project. After being assigned to the project, the project manager would like to know what is his power level on the project.
What document should the project manager refer to?
Stakeholder engagement plan
Project charter
Issue log
Communication management plan
Correct answer
Project charter
Feedback
The project charter is a document that will assign the project manager and also outlined his authority level.
M5Q19 A project manager has reviewed a partially complete deliverable and found that it has a few minor defects. These defects may cause complications when it’s being used by the customer. The project has a CPI of .97 and an SPI of .98.
What should the project manager do in this situation?
Reinspected the deliverable to ensure of the defect
Have the team fixed the issue since the project has an adequate budget and time left
Initiate a change request with the change control board
Report this issue to the project sponsor and seek guidance
Correct answer
Initiate a change request with the change control board
Feedback
Since this will require additional time and cost to fix, it would be best to initiate a change request to add additional time and costs to complete the repairs on this defect.
M5Q20 The product owner has sequenced the product backlog and the project manager has determined the order of the task for the team. Halfway into the agile project, the PM notices the project is really behind schedule.
What should the project manager do to prevent this from happening again?
Support self-organization for the project team and have them determine the order of the task
Ensure that there is a management reserve to cover these issues
Ensure that the team is trained to use the agile methods
Have the team sequenced the product backlog based on their work schedule
Correct answer
Support self-organization for the project team and have them determine the order of the task
Feedback
For Agile projects, rather than a project manager selecting and sequencing tasks, the team members are empowered to self-organize specific tasks as a group to best meet those objectives.
M5Q21 An agile project team has been informed by the product owner that the product backlog has been prioritized. The team has reviewed the product backlog and has informed the project manager that some of the features may cause issues with the final deliverable.
What should the project manager do next?
Inform the team to just complete the work in the prioritized order
Schedule a meeting with the team to better understand what these issues are potential solutions
Inform the product owner to reprioritize the product backlog and remove features that may cause an issue
Remove the issues from the product backlog yourself and have the team complete the work
Correct answer
Schedule a meeting with the team to better understand what these issues are potential solutions
Feedback
The best solution to do next would be to meet with the team to better understand what the issues are and if there are any potential solutions to these issues.
M5Q22 A new project is about to be initiated to create a new product. After meeting with the project sponsor, the project manager realizes that the sponsor is not too sure about the functionality of the final product.
What should the project manager do in this situation?
Have the sponsor meet with the team to clarify the functionality
Update the risk register with this risk
Meet with the PMO to review how previous projects have dealt with this issue
Work with the project sponsor to help define the main functionality and suggest that the product be developed in iterations
Correct answer
Work with the project sponsor to help define the main functionality and suggest that the product be developed in iterations
Feedback
The best solution would be to work with the sponsor or to help define the main functionality and suggest an iteration approach to help refine the functionality.
M5Q23 A project manager has just been informed by a vendor that due to a disaster at one of their facilities, a deliverable will be significantly delayed. The project team has informed the project manager that they can fix the deliverable and complete the project on time.
What should the project manager do next?
Request a new vendor from the PMO
Assess the project team solution against the project objectives
Implemented change requests to delay the project
Implemented change requests to implement the team’s response
Correct answer
Assess the project team solution against the project objectives
Feedback
The next step would be to assess the team solution to see how it would impact the project objectives.
M5Q24 As part of active leadership on an agile project, project managers support team member’s growth and keep them driven throughout each project.
What is one trait that supports this effective leadership?
Stand up for the team’s views
Challenge the team by giving project tasks
Use daily conversation sessions to solicit and respond to the team’s concerns
Provide a team reward for each successfully completed sprint
Correct answer
Stand up for the team’s views
Feedback
It is important on an agile project to be a servant leader and that means supporting and standing for the team.
M5Q25 The PMO has assigned a new Project Manager to a project, and the sponsor asks the new Project Manager to develop the quality management plan.
How should the new Project Manager proceed?
Meet with the PMO to identify established plans and processes
Schedule a meeting with the sponsor to collect requirements for the plan
Obtain the necessary benchmarking scores from the customers
Wait for the PMO to provide the quality management plan
Correct answer
Meet with the PMO to identify established plans and processes
Feedback
The new Project Manager needs to consult with the PMO to find out what practices and processes are already in place.
M5Q26 A group of customers has complained that their expectations are not met on a hybrid project. They say the main deliverable has failed a basic performance test and it is not useable for their needs.
What should the project manager do to prevent this from happening again?
Document their needs once the project executes
Have them conduct risk assessments throughout the project
Make use of conflict management techniques
Collect feedback from them throughout the project
Correct answer
Collect feedback from them throughout the project
Feedback
One method to ensure work is accepted once completed is to have more engagement of customers throughout your project.
M5Q27 The project manager has met with the product owner to discuss an issue about the project team being unhappy with the overall project. This has been going on since the project started.
What could the project manager have done to prevent this?
Work with the team to understand the goals of the project vision
Create the team ground rules have them follow it
Ensure the team understands the product owner role on the project
Have the product owner meet with the team to implement a solution
Correct answer
Work with the team to understand the goals of the project vision
Feedback
The best solution here would be to work with the team to help them understand the main cause of the project and understand the project vision.
M5Q28 The PMO requires a project team to be made up of people that live in multiple different countries. The project sponsor believes that the distribution will provide a team with many ideas and might save costs.
Where should this be documented in the project charter?
As part of high-level scope
As part of stakeholder list
As part of the overall project risks
As part of the risk management plan within the charter
Correct answer
As part of the overall project risks
Feedback
Having a distributed project team comes with risks. These risks need to be identified in the charter as an overall risk for the project.
M5Q29 An ongoing software development project has added three new senior stakeholders. They will have a large impact on the overall development and acceptance of the final product.
Which two options should the Project Manager use to ensure they are engaged on the project?
Schedule meetings with the three new senior stakeholders.
Update the assumption log
Revise the stakeholder engagement plan
Share the benefits management plan with the new stakeholders
Correct answers
Schedule meetings with the three new senior stakeholders.
Revise the stakeholder engagement plan
Feedback
Meetings are used to develop an understanding of the three new senior stakeholders. The stakeholder engagement plan should be reviewed and revised to include them.
M5Q30 A new team member will be joining a hybrid project team. This team member has a few physical disabilities that make communicating difficult.
What should the project manager and team do next?
Have a meeting with the team to understand the issue and what communications will need to be changed
Redesign the communications management plan
Update the team charter for the project team and inform them of the changes
Have the team meet with the new team member and have them implement a communications solution
Correct answer
Have a meeting with the team to understand the issue and what communications will need to be changed
Feedback
The next step here would be to meet with the team and to understand what the main issue would be and then implement solutions to fix this.
M5Q31 A project manager is starting a project using an agile approach and notices most team members only have knowledge of traditional approach.
What does the project manager need to do first?
Remove team members without the correct knowledge and replace them with team members that know agile
Meet with the team to determine what the training requirements would be and then implement a solution to get the training done
Have the team go through e-learning courses to learn more about agile methods
Have the team start the project and learn as they go
Correct answer
Meet with the team to determine what the training requirements would be and then implement a solution to get the training done
Feedback
The best choice would be to meet with the team and determine what training requirements they will need and then implement those training requirements.
M5Q32 While working on a traditional project, a few team members have informed the project manager that another member is doing the job incorrectly and without guidance.
What should the project manager do in this situation?
Have the team meet with the member and provide guidance to him
Have the team member review the stakeholder engagement plan
Have the entire project team review the resource management plan
Review the resource management plan and meet with the team member to understand the main issue
Correct answer
Review the resource management plan and meet with the team member to understand the main issue
Feedback
The best solution here would be to first review the resource management plan to understand how to manage conflicts with resources and then meet with this new member to understand the main issue.
M5Q33 A hybrid team has met with the project manager to seek advice on the best ways to estimate the amount of time it can take to complete the work.
What are two techniques the team can use? (Choose 2)?
Bottom-up estimating
Decision making
Prototyping
Story points
Cause and effect diagram
Correct answers
Bottom-up estimating
Story points
Feedback
The predictive portion of the project can use bottom-up estimating the agile portion of new story points.
M5Q34 A project manager has just been assigned to an ongoing agile project. After speaking with the team, he finds out that the team feels that they have no power and cannot make decisions on the project.
What can the project manager do to increase the productivity of this team?
Have the team meet with the product owner to discuss this issue
Inform the team going forward they will be allowed to make decisions on their own
Inform the team going forward you will be making all decisions for them
Assess the skills of each individual member and then have them make decisions based on their expertise
Correct answer
Inform the team going forward they will be allowed to make decisions on their own
Feedback
An agile project team should be a self-directed and self-managing team. An agile project manager should encourage the team to make their own decisions while giving them the support they need.
M5Q35 Before the team starts the third sprint on an agile project, the project manager is unsure whether or how much work they can complete in the next sprint.
What should the project manager do in this situation?
Have the team compute the velocity and then choose work based on the velocity
Have the team create a detailed plan of how they will complete the work in the product backlog
Replace any team member that lacks skills needed to complete the work in the next sprint
Ask the team to work overtime to complete the work in the next sprint to ensure the project stays on schedule
Correct answer
Have the team compute the velocity and then choose work based on the velocity
Feedback
The team should choose work based on their velocity. Since the team completed a few sprints, they can easily compute this velocity to determine how much work they can get done in the next sprint.
M5Q36 A project manager has just been informed by the sponsor that the project will need to be completed three months earlier than expected. This is due to an early launch date that the CEO has requested.
What should the project manager do in this situation?
Update the project management plan to finish the project three months earlier by removing certain parts of the scope
Implement resource leveling to finish it sooner
Schedule a meeting with the sponsor to review the impact of this change
Have the team implement the change request to reduce the schedule
Correct answer
Schedule a meeting with the sponsor to review the impact of this change
Feedback
The best solution would be to meet with the sponsor to let him know that finishing the project earlier could result in scope and cost changes.
M5Q37 The project team has completed the project budget. The team used a combination of their expertise and previous lessons learn to complete the budget. The company’s senior management has informed the project manager that the project is too expensive and will not be approved.
What should the project manager do next?
Inform the team they will need to redo the entire budget because it was done incorrectly
Inform senior management that you will remove all contingency from the project budget to lower the overall budget
Inform senior management that the budget is accurate
Review the method the team used and if it was applicable to this project
Correct answer
Review the method the team used and if it was applicable to this project
Feedback
The next step would be to first review the method the team created the budgeting to ensure that it is accurate and it applies to this project before taking any other action.
M5Q38 An organization has moved from predictive methods to agile methods. A new agile project manager is working with a newly formed team.
What can the project manager do to ensure the team is successful on the project?
Ensure team members are assigned tasks that best meets their skills
Schedule team performance assessments on a weekly basis and implement solutions to correct any weakness
Coach the team both individually and as a whole, remove the impediments and promoting agile values
Have the product owner assign the work to the team based on their skillset
Correct answer
Coach the team both individually and as a whole, remove the impediments and promoting agile values
Feedback
A good agile coach will ensure that he works with the team as a whole and individually to remove the impediments and promote agile values throughout the entire agile project.
M5Q39 While working on a major construction project, a team discovers a new method to acquire permits faster. The team was able to acquire permits in half the time the plan specified. This new method was not documented in any other project documents.
What should the project manager do next with this new method?
Document it in the risk register
Update the risk management plan with this new method
Share this new method with other projects
Document it in the lesson learn register
Correct answer
Document it in the lesson learn register
Feedback
One new thing are learned, it is best for the PM and team to document it in the lesson learn register.
M5Q40 The project manager has just started working in an organization that has just transitioned to agile methods. He finds that most employees of the organization have a negative view of agile practices because the CEO last company failed at using agile successfully.
What should the project manager do in this situation?
Work with the organization’s HR department to hire functional managers that value agile practices
Conduct training sessions on the value of agile practices
Convert all internal projects to agile practices and have the teams learn on the job
Have the HR department only hire new employees to value agile methods
Correct answer
Conduct training sessions on the value of agile practices
Feedback
A good agile project manager will coach, mentor, train employees of an organization on the values of agile practices.
M5Q41 A project manager working on a software development project following a traditional approach has been informed that the project sponsors are having a disagreement on what some of the core functionalities should be.
What should the project manager do in this situation?
Meet with the project team to review the disagreements
Review the project management plan to gain a better understanding of where the disagreements can come from
Review the project charter to better understand the overall objectives of the project
Meet with the project sponsors better understand what this disagreement is and what is causing it
Correct answer
Meet with the project sponsors better understand what this disagreement is and what is causing it
Feedback
The best choice here would be to first meet with the sponsors to gain a better understand of what this disagreement is and then find a solution to resolve it.
M5Q42 The project requires the development of an accounting system. The Project Manager reviews historical data from the organization PMO. This data is from the last time the organization created the old accounting system. The PM is worried about the risk that may happen.
What should the project manager do first in this situation?
Update the risk register
Quantify the new project risks
Create a risk mitigation plan
Inform the sponsor of these new risks
Correct answer
Update the risk register
Feedback
Once the PM reviews the historical data and identifies new risks, he should then add it to the risk register to be analyzed.
M5Q43 A project manager notices stakeholders are not involved in the project. The PM held a few meetings and still, no stakeholder was active during the meeting. This can lead to deliverables not getting accepted.
What should the project manager do in this situation?
Make use of political awareness techniques
Add this as a risk to the project
Have the team hold the meeting
Use effective facilitation techniques
Correct answer
Use effective facilitation techniques
Feedback
Facilitation is the ability to effectively guide a group event to a successful decision, solution, or conclusion. A facilitator ensures that there is effective participation and that participants achieve a mutual understanding.
M5Q44 A project manager working on a traditional project receives complaints from a project sponsor because a prototype was delayed. The project manager responds that the delay was due to a lack of knowledge by the project team.
How should the project manager avoid this type of situation in the future?
Conduct training sessions when the project start to ensure all members have adequate skills
Have a list of required skills when the project starts, and then assign the work based on those skills
Have the sponsor train the team on the required skill
Have the team work through issues, as they will learn more this way
Correct answer
Have a list of required skills when the project starts, and then assign the work based on those skills
Feedback
When a project starts to project manager should be aware of all the required skills to take to complete the project, then organize the work around the skills of the team members.
M5Q45 A new member has recently joined an agile project and comes from a background following traditional methods. The new member has been trained thoroughly in agile practices. Unfortunately, there is a rumor that the new member may be a problem due to a lack of actual working agile experience.
How should the Project Manager handle this rumor?
Have the project team assess this new member’s agile skills using a questionnaire
Meet with the new member to evaluate their agile skills and see if there are any gaps
Ask the PMO to remove this member and replace them with someone that is more skilled and agile
Disregard any concerns since it’s just a rumor
Correct answer
Meet with the new member to evaluate their agile skills and see if there are any gaps
Feedback
Since it is just a rumor, it would be best to speak to the team member and evaluate their skills before taking any action.
M5Q46 A project manager has been assigned to an ongoing project. The project is about building a new community center. After reviewing the project management plan, the project manager realizes there is no stakeholder engagement plan.
What should the project manager do to create this plan?
Review the different types of stakeholders on the project
Review how to negotiate with all stakeholders on the project
Review what communications will be needed for each stakeholder on the project
Review how each stakeholder can negatively impact the project
Correct answer
Review the different types of stakeholders on the project
Feedback
The best action here would be to review the different types of stakeholders on the project and then analyze how to engage them on the project.
M5Q47 A project manager has noticed that two team members working on a large project have acquired knowledge from the project work that could potentially help other team members. The two team members have not shared this knowledge with anyone yet.
How should the project manager proceed in this situation?
Have the two team members document this knowledge in an email to all team members
Schedule a meeting with all team members and have the two members update the team on the new knowledge
Wait until the project is over and then update the lesson learn register
Have the two members send this information to the PMO
Correct answer
Schedule a meeting with all team members and have the two members update the team on the new knowledge
Feedback
The best solution would be to have the two team members meet with the entire team and update them on this new knowledge.
M5Q48 A project manager has had to take a few months off from the project due to health reasons. After returning, he notices that the project team has many disagreements and this is leading to the project being delayed.
What should the project manager do in this scenario?
Implement a schedule compression technique to bring the project back on schedule
Remove team members that are causing the disagreement
Schedule a meeting with the team to understand what these disagreements are about
Inform the team this is not acceptable and have them resolve their issues immediately
Correct answer
Schedule a meeting with the team to understand what these disagreements are about
Feedback
The best choice here would be to first meet with the team to understand what these disagreements are and then come up with a solution to fix them.
M5Q49 The project sponsor is dissatisfied with how a feature of a project has been developed on the hybrid project. He says the product was not ready for deployment, yet the team allowed it.
What should the Project Manager do first to resolve this issue?
Meet with the project team for a brainstorming session and identify a solution
Identify the reasons for issues with the feature, then address the issue
Have the team explain to the sponsor why they said it was complete
Have the deployment team assess if the team made a bad decision
Correct answer
Identify the reasons for issues with the feature, then address the issue
Feedback
The project manager should first identify the reasons that cause the feature to fail then address those reasons are.
M5Q50 During a hybrid project, a team member is reassigned to a new agile project. The team is disappointed since this member was one of their key mentors.
What should the project manager do in this situation?
Have the team meet with the sponsor to voice their disagreement
Use your leadership and emotional intelligence techniques to motivate the team
Add a member with the same skills to replace the key team member
Implement a change to bring the member back
Correct answer
Use your leadership and emotional intelligence techniques to motivate the team
Feedback
Since this is more of a personal issue within the team, which manager should use his leadership emotional intelligence to keep the team motivated to stay work on the project.
M5Q51 While working on an agile project, the project manager notices two team members have been complaining about the same issue for the last two weeks. The issue seems to be something about the product owner not being happy with their work.
What should the project manager do?
Inform the product owner they’re not allowed to speak to team members
Report this issue to the PMO and ask for help
Review what the main cause of this issue is and help them to remove this impediment
Inform the team members to ignore the product owner and complete the work
Correct answer
Review what the main cause of this issue is and help them to remove this impediment
Feedback
The best course of action would be to find the main cause of this issue and then remove this impediment that the team can get back to work.
M5Q52 The project manager calculates the SPI of 4 tasks assigned to 6 team members as .75.
How should the project manager handle this issue?
Meet with the team members to review the tasks and determine and plan for resolving the issue
Contact the project sponsor and escalate the issue
Ask them why this is happening and give them a solution
Instruct the team to continue at this pace to finish the project ahead of schedule
Correct answer
Meet with the team members to review the tasks and determine and plan for resolving the issue
Feedback
Since the team is behind schedule, there is a possible risk to the project. The Project Manager needs to be proactive and review the activities with the team to identify resolution strategies.
M5Q53 Team members have been unable to complete the second half of a deliverable due to working with operations to help users with the finished product. The project manager wants to confirm that the deliverable was transferred to operation.
Which three documents should the project manager use for this decision?
Final report, organizational process assets updates, and risk register
Procurement agreements, scope statement, and organizational process assets updates
Procurement agreements, and organizational process assets updates, and scope statement
Final report, project document updates, and organizational process assets updates
Correct answer
Final report, project document updates, and organizational process assets updates
Feedback
When closing the project, the Project Manager reviews the project management plan to ensure that all project work is completed and that the project has met its objectives. The project documents are updated accordingly.
M5Q54 An agile team has just executed its fourth sprint when the project manager notices that the team is working slower than expected. This may cause the sprint to be delayed. If this happens, the entire project can be delayed significantly.
What should the project manager do to resolve this?
Inform the project management office that the sprint duration will need to be increased
Meet with the entire team to better understand what is causing this slowdown and brainstorm a solution
Ask the team if they would like help from an SME
Remove team members that are slowing down the other members
Correct answer
Meet with the entire team to better understand what is causing this slowdown and brainstorm a solution
Feedback
The best solution would be to meet with the entire and brainstorm a solution to solve this issue.
M5Q55 A project team member has configured a new email system for the team to communicate. The project manager was not aware that this system existed. The new email system is being used in a way that violates project ethics.
Which action should the Project Manager take?
Have the project team stop using the system and then review the communications management plan
Report the issue to the PMO after removing the individuals involved
Update the communication management plan to include the new email system
Monitor communications on this platform
Correct answer
Have the project team stop using the system and then review the communications management plan
Feedback
Since this platform was not part of the original communications plan and it causing an ethics violation, it should not be used. The Project Manager needs to refer the team members back to the approved project communications plan.
M5Q56 A hybrid project has a change request that was approved to develop a fix to one of the original requirements. The team conducted data analysis and the change request was approved.
What should the project manager do next?
Execute the change request
Deny the change request
Review the data analysis
Have the sponsor review the data analysis
Correct answer
Execute the change request
Feedback
Once a change is approved, it should be implemented.
M5Q57 A contractor demands payment for the last set of work they did one week ago. The project is still ongoing and there are other vendors that need to get paid.
How should the Project Manager respond to this contractor’s demand?
Negotiate payment through a face-to-face meeting with the contractor
Immediately sent payment to the contractor
Act according to the agreement between the contractor and the project
Have the customer inspector sent the payment
Correct answer
Act according to the agreement between the contractor and the project
Feedback
When managing a project, it is important to follow all terms and conditions listed in an agreement that should include all payments that will be made.
M5Q58 A project has three sponsors that will need to be active to ensure the finished product is accepted. A few weeks into the project, one sponsor informs the PM she will be out for the next three months.
What should the Project Manager do?
Update the stakeholder engagement plan
Update the risk management plan
Update the stakeholder register
Revise the project management plan
Correct answer
Update the stakeholder engagement plan
Feedback
The stakeholder engagement plan is updated to reflect any issues that might impact the engagement of a stakeholder.
Correct answer
Creation and maintenance of the product backlog
Product owner
Self-directed and self-managing
Agile project team
Servant leader
Agile Project manager
Correct answer
Creation and maintenance of the product backlog
Product owner
Self-directed and self-managing
Agile project team
Servant leader
Agile Project manager
Correct answer
1
Sprint Planning Meeting
2
Sprint Review
3
Sprint Retrospective
Correct answer
1
Sprint Planning Meeting
2
Sprint Review
3
Sprint Retrospective
M6Q1 A project manager implemented an approved change to manage a component failure. One month after the implemented change, the PM learns that the change did not work and it may cause more issues.
What should the project manager do to prevent this from happening again?
Update the risk matrix after assessing any new risks
Revisit or change existing assumptions in the assumption log
Update the lessons learned register with the component failure
Follow up to verify that the change is performing as expected
Correct answer
Follow up to verify that the change is performing as expected
Feedback
Once a change is implemented, it should be monitored to ensure the results of the change are as expected.
M6Q2 The Project Manager hears that a possible new law will take effect in the next two weeks. This could cause a delay to the project and increase its budget. This was unexpected and PM is not sure it will really take effect.
What should the project manager do in this situation?
Get more information through informal methods
Update the risk in the risk register with this new information
Start implementing the necessary step to ensure the project will be in compliance
Schedule a meeting with the sponsor to discuss solutions to this
Correct answer
Update the risk in the risk register with this new information
Feedback
The Project Manager needs to proactively approach this. Since this is something that may occur, it needs to be added to the risk register and then analyzed.
M6Q3 During a sprint, the team encounters issues that may cause a delay in completion of the sprint. Another team within the project needs the sprint to be completed on time in order to meet their schedule. The team that prioritize the iteration backlog didn’t account for the other team.
What can the Project Manager do to fix this problem?
Have the project team work harder to complete on time
Have the product owner reprioritize the iteration backlog for value and account for relationships between team
Hire external help to complete the work sooner
Ask team members to finish their work and then engage in a retrospective after completion of the sprint
Correct answer
Have the product owner reprioritize the iteration backlog for value and account for relationships between team
Feedback
Reprioritizing the backlog may improve the probability of success since it may allow work to be in another order.
M6Q4 The project manager is working on a pharmaceutical hybrid project and he is concern that the team will fail to meet certain health regulations.
What should the project manager do in order to ensure compliance is met?
Conduct retrospective sessions with the team
Manually review all deliverables to ensure compliance
Ensure acceptance criteria are well documented
Inspect deliverables on a consistent basis to check for compliance
Correct answer
Inspect deliverables on a consistent basis to check for compliance
Feedback
The best choice here would be to inspect deliverables on a regular basis to ensure they are meeting the regulations.
M6Q5 An organization has just implemented its first agile project. The product owner is concerned that risks will not be managed correctly and could cause issues on the project.
What should the project manager do to address these concerns with the product owner?
Implement a risk register for the entire project that will be updated throughout the project
Ensure there is adequate contingency built into the project budget
Inform the product owner since scope and time is fixed, there is less risk
Inform the product owner that risk is managed through many agile ceremonies and meetings
Correct answer
Inform the product owner that risk is managed through many agile ceremonies and meetings
Feedback
During agile projects, risks are continuously monitored and responded to during the daily standup meetings, sprint review meetings and retrospectives.
M6Q6 A new hybrid technology project requires a highly skilled team member who lives overseas and needs 4 months to complete the international move.
What should the Project Manager do in this situation?
Find a new skilled team member
Finish all the work except that of the skilled member
Delay the project by 4 months
Request that the resource work remotely
Correct answer
Request that the resource work remotely
Feedback
Since the resource is international it would be best to have the person work remotely. This is a better answer than rescheduling the work.
M6Q7 A vendor is late with a project deliverable due to internal staff changes. There is a small buffer in the budget for cost overruns.
What is the first thing a Project Manager should do to mitigate this issue?
Report the vendor to the organization’s legal department
Hire a new vendor to replace the current vendor
Look into alternative vendors that can assist with project deliverables
Update the project budget after first accepting the cost overrun
Correct answer
Look into alternative vendors that can assist with project deliverables
Feedback
The Project Manager needs to assess alternatives. Once a practical alternative is identified, they can present their circumstance to the sponsor for a decision.
M6Q8 During the daily standup meetings, team members discuss the amount of rework they have to do because the workload is too much.
How should the Project Manager respond to this concern?
Have the team use a Kanban board
Request that team members implement time boxing
Request that the product owner reduces the work in the product backlog
Reduce the work in the product backlog
Correct answer
Request that team members implement time boxing
Feedback
Rework can often be caused by trying to do too much in too little time. Timeboxing is a technique to choose an appropriate window of time dedicated to a single thing.
M6Q9 A Project Manager has recently started to use agile methodologies in his projects. The project manager hears that some team members feel like other members are missing key skills and this might lead to a delay in work.
How should the project manager handle this situation?
Hire an external vendor to complete complex work
Have the sponsor add more resources to the project with the right skills
Add cross-functional resources
Implement the use of Kanban
Correct answer
Add cross-functional resources
Feedback
Agile methodologies require “T” shaped team members. That is, individuals who are cross-functional and can help each other overcome issues.
M6Q10 The project manager is having a major issue with the customer on a project. The customer wants the deliverables to be done two months earlier. The project manager has decided this is not possible, but the customer is insistent.
What should the project manager do? (Choose 2)
Continue the project as plan and finish it on time
Inform the customer of your disagreement and continue as planned
Meet with the project team to discuss what are the possibilities of completing the deliverables two months earlier
Ask the project sponsor for additional funding to complete the project two months earlier
Inform the customer how this will impact other project objectives
Correct answers
Meet with the project team to discuss what are the possibilities of completing the deliverables two months earlier
Inform the customer how this will impact other project objectives
Feedback
The best option would be to meet with the team to discuss how this can be done and then informed the customer how this would impact all the other project objectives.
M6Q11 An organization has moved to agile methods. A new project has completed about 50% of the work and the customers are complaining that the project is not delivering any value to them.
What should the project manager do to ensure the project delivering value?
Inform the project team they will need to prioritize the product backlog based on the value then complete the most valuable work first
Informed the customer’s project will deliver value later in the project cycle
Coach the product owner to prioritize the product backlog based on the value
Reprioritize the work yourself and tell the team what work to do first
Correct answer
Coach the product owner to prioritize the product backlog based on the value
Feedback
On an agile project, the product owner should be prioritizing the product backlog based on value to ensure the most valuable work is done first.
M6Q12 The project manager has just been informed by a senior team member that the project cannot proceed due to a work package that the team is having difficulties with.
What should the project manager do to help the team? (Choose 2)
Add this to the risk register
Work with the team to identify the main cause
Informed the project sponsor and seek guidance
Implement change requests to increase the project schedule
Brainstorm potential solutions with the team
Correct answers
Work with the team to identify the main cause
Brainstorm potential solutions with the team
Feedback
When there is a major issue on a project, the project manager should work with the team to identify the main cause and potential solutions.
M6Q13 A team misinterpreted one feature functionality that was documented by the customers. During the current iteration, the functionality has not gotten done yet due to other work.
What should the project manager do next?
Since functionality was approved, initiate a change request
Schedule a meeting to discuss and brainstorm the functionality with the project team and how to implement it soon
Escalate the issue to the project sponsor for a rapid solution
Continue with the current iteration and then add the functionality later in the project
Correct answer
Schedule a meeting to discuss and brainstorm the functionality with the project team and how to implement it soon
Feedback
Since the functionality has not been done, the Project Manager should facilitate a meeting with the project team to brainstorm ideas on how to prevent dysfunctionality.
M6Q14 Some agile approaches have recently been added to an infrastructure company’s predictive processes. Most of the agile processes and methods are not being followed by the team. The Project Manager is worried about the method they are using to estimate the amount of work to do.
What should the Project Manager do?
Provide training to the team, so the team can estimate using story points
Instruct the team on what work needs to be done when
Have the sponsor estimate the story points for all the features
Use burndown charts to evaluate team estimating
Correct answer
Provide training to the team, so the team can estimate using story points
Feedback
The project manager should be providing training when the team lacks certain skills, this includes, this includes how to use agile methods.
M6Q15 There is a conflict between three team members and one member from the vendor team. The issue is escalated to the Project Manager.
What is the first thing the Project Manager should do?
Have the vendor meet with you in person to discuss the issue
Call the vendor on the phone to discuss the issue
Terminate the vendor
Send an email to the vendor to discuss the issue
Correct answer
Have the vendor meet with you in person to discuss the issue
Feedback
A face-to-face meeting is the best choice to resolve this conflict.
M6Q16 A customer requires the configuration of a component for the project to move on to the next phase. After checking, the project manager notices that the configuration might be done late in the project.
Which action should the Project Manager perform?
Update the risk register to document the risk and develop a plan to complete the configuration
Revise the risk register, and discuss it at the next project status meeting
Start configuring the component right away
Modify the project schedule to account for the delay configuration
Correct answer
Update the risk register to document the risk and develop a plan to complete the configuration
Feedback
The Project Manager should document the risk and then work with the stakeholder to address this risk.
M6Q17 A project manager has taken over an agile project from her previous manager. The project manager notices that most of the customers do not attend the sprint review meetings. This has led to a few issues with the value delivery of the project.
What should the project manager do in this situation?
Ask the team to reschedule the sprint review meetings to better match the customer schedule
Inform the customers it is mandatory to attend
Meet with the customers and mentored them on the values of these meetings
Continue the project, but inform the customer’s issues may arise later
Correct answer
Meet with the customers and mentored them on the values of these meetings
Feedback
An agile project manager should coach teams and customers on the values of agile ceremonies.
M6Q18 The project manager creates the project management plan with the team. One team member is refusing to participate as he feels the project will be a burden on the company.
What should the project manager do in this situation?
Remove the team member and replace him with someone that is willing to participate
Ask other team members to resolve the issue with this particular member
Inform the project sponsor of this team member and asked for a replacement
Meet with the team member to understand why he feels this way and how the issue can be solved
Correct answer
Meet with the team member to understand why he feels this way and how the issue can be solved
Feedback
This choice would be to first meet with the team member to understand why he feels the project would be a burden and seek solutions from there.
M6Q19 A team member has informed the project manager that he needs to leave right away due to a family issue. In response, the project team postponed some tasks. The result is that a few activities are now happening at the same time.
What is the first thing that the Project Manager should do?
Evaluate the new risks with the team and update the risk register
Mitigate risks by relapsing to the original schedule
Revise the risk register and update the issue log
Identify suitable responses for the newly introduced risks
Correct answer
Evaluate the new risks with the team and update the risk register
Feedback
The PM and the project team should evaluate the newly discovered risk. PM should also update the risk register, analyze and prioritize the risk and plan the response.
M6Q20 There are three deliverables in the project manager’s IT transformation project:
-Deliverable 1 has a strict schedule
-Deliverables 2 & 3 need quickly changing requirements during development
Which lifecycle model should be used to meet the project’s requirements?
Select a fully agile project model
Select a waterfall project model for deliverables
Select a hybrid project model, where Deliverable 1 is positioned as a single agile sprint embedded in an overall waterfall project
Select a hybrid project model, where Deliverable 1 is positioned as a single waterfall method embedded in an overall agile project
Correct answer
Select a hybrid project model, where Deliverable 1 is positioned as a single waterfall method embedded in an overall agile project
Feedback
In this project, deliverable should be done using a waterfall method and the rest in an agile method.
M6Q21 A new Project Manager realized the project’s daily standup meetings take over 3 hours on most days because the team spends time discussing only a specific set of issues every day.
What should the project manager do in this situation?
Invite the product owners to the standup sessions in order to resolve the issues quickly
Explain to team members that long discussions are okay as long as they find a solution
Hire an external team member to fix this issue to keep the meeting short
Tell the team members that they should shorten the standup meetings and improve on finding solutions
Correct answer
Tell the team members that they should shorten the standup meetings and improve on finding solutions
Feedback
The PM should explain to the team that standup meetings are designed to be short and to the point; 10-15 mins. Problem solving discussions are held outside the daily standup.
M6Q22 A customer is not happy with the finished deliverable. They claim it was produced wrong and didn’t function as expected. The agile development team delivered the product several sprints early.
What should the project manager do to prevent this from happening again?
Required sign-off for each sprint
Conduct more testing with the team
Ensure the customer attends the sprint review meetings
Have the team select the features that were included in the sprints
Correct answer
Ensure the customer attends the sprint review meetings
Feedback
When a customer is not engaged in the project, it usually leads to a failed product that doesn’t meet their requirements.
M6Q23 The organization wants to move to an agile approach.
What principles should the organization start following to accomplish this goal? (Choose 2)
Design a digital communication system
Have management directly communicate with the project team
Start using a product backlog that is ordered by the product owner
Implement a change control process
Allow the team to choose what order the work should get done
Correct answers
Have management directly communicate with the project team
Start using a product backlog that is ordered by the product owner
Feedback
Agile projects is about open communications and getting the most valuable work done first, which is usually done by the product owner.
M6Q24 Hybrid project team members are worried that a new member does not seem appropriate for a complex task.
What should the project manager do in this situation?
Contact the sponsor to reassign the new resource to a different project
Meet with the new member to assess their skills
Ask the team members to list what skills are lacking by the new member
Contact the project sponsor to discuss these issues and ask for a solution
Correct answer
Meet with the new member to assess their skills
Feedback
The PM should talk to the new member to assess their skills and see if they meet the needs of the project.
M6Q25 A project manager is working in an environment where schedule and scope are fixed. The team is skilled at a specific task. The organization is about to enter a new market that would require a whole new set of skills.
What should the project manager do in this situation?
Add new resources with the required skills
Hire a third-party vendor with the needed skills
Stop the project until HR can provide the correct resource
Upgrade the existing team members’ skills
Correct answer
Add new resources with the required skills
Feedback
In a situation where time is limited, the most efficient option is expanding the team to include skilled resources.
M6Q26 An agile project team has realized that the customer doesn’t have much trust in them in order to create a deliverable that delivers value. The sprint is almost done. The team has tried to interact with the customer but has failed.
When should the team brainstorm ideas on how to get the trust of the customer?
At the start of the first sprint
Immediately after the sprint starts
During the next retrospective meeting
During the sprint planning meeting
Correct answer
During the next retrospective meeting
Feedback
The retrospective allows the team to learn about, improve and adapt their processes. It’s in this meeting they would find ways to gain the customer’s trust.
M6Q27 A project management plan has a schedule baseline of 2 years. After the project completes 8 months, a senior stakeholder request the project to be completed by month 15.
What should the project manager do in this situation?
Meet with the stakeholders and project team members to discuss how the work can be completed quickly than plan to remove requirements that were not needed
Request the project team to work late and faster to complete the work, then reward them
Condense the schedule to 15 months by removing unneeded components
Meet with project team members to discuss what sections of the project are not needed
Correct answer
Meet with the stakeholders and project team members to discuss how the work can be completed quickly than plan to remove requirements that were not needed
Feedback
The best solutions here would be to meet with the stakeholders and team to discuss how they complete the work quicker and what can be removed.
M6Q28 During an agile iteration, you realize the order of the work would not be able to get done since a few tasks depend on tasks that will be done later.
How should the Project Manager resolve this issue?
Meet with the team and ask them to reprioritize the product backlog
Meet with the product owner to reprioritize the iteration backlog and inform him of why
Add a new team to complete the depended work
Tell the team to continue working and you will implement a solution once the issue happens
Correct answer
Meet with the product owner to reprioritize the iteration backlog and inform him of why
Feedback
The Product Owner and the team should prioritize the tasks they know will or might impact other teams.
M6Q29 A project has completed a phase that was done using a traditional approach. Now the next phase will use agile. Unfortunately, there are team members who have not had suitable agile training.
How should the Project Manager handle the lack of agile training?
Include agile training for these team members in the project scope statement
Check if the project’s contingency reserve can cover agile training for all team members
Create an e-learning video course for key team members
Identify and implement cost-effective, agile training for the team members
Correct answer
Identify and implement cost-effective, agile training for the team members
Feedback
The Project Manager should identify and implement Agile training for team members.
M6Q30 An agile project manager believes that a delay in developing the feature was due to a lack of a specific skill that was needed by the agile team.
How could the Project Manager prevent this situation in the future?
Have specialized training for the team throughout the project
Identify required strengths, and then train the team based on those strengths
Have the project sponsor work with the team members to assign training for specific skills
Have team members train each other on skills other may be lacking
Correct answer
Identify required strengths, and then train the team based on those strengths
Feedback
The Project Manager should know the required strengths and skill sets needed for a project. Then they can build the team around those strengths.
M6Q31 A project’s team is small and has worked together before on other projects. A team member informs the project manager that a newly added member is not behaving well and is insulting other members.
What should the project manager do in this situation?
Review stakeholder engagement plan
Schedule a team meeting and create the team charter
Have the team meet and discuss this issue
Remove the new member
Correct answer
Schedule a team meeting and create the team charter
Feedback
The best solution would be to create a team charter to document what is acceptable behavior on the project.
M6Q32 During a highly regulated project, a customer has requested a change that appears to not meet the legal requirements.
What should be the first step in the Project Manager’s response?
Reject the change
Send the change to the change control board for approval
Meet with the organization’s legal department to gain more of an understanding of the law
Inform the customer the change is outside the scope of the project
Correct answer
Meet with the organization’s legal department to gain more of an understanding of the law
Feedback
The first step would be to investigate the change and understand if it is something that can legally be done before asking the change control board about the change.
M6Q33 At a status meeting, a team member says the method of development will only lead to the failure of the deliverable. The other team members don’t feel this way.
What steps should the Project Manager take?
Update the risk register to document this risk, then continue the meeting
Inform the team member this potential issue should be rise outside of the meeting
Ask if the team wants to use the time to discuss this potential issue
Acknowledge the team member’s concern, then after the meeting, meet privately with the team member to fully understand more about this potential issue
Correct answer
Acknowledge the team member’s concern, then after the meeting, meet privately with the team member to fully understand more about this potential issue
Feedback
Conflict should be addressed in private and the project should have a better understanding what this potential issue why the team member feels this way.
M6Q34 During a meeting, a project manager learns that the project must be done 4 months earlier than planned. The project will need at least 2 more members to finish this quickly.
What is the first thing the project manager should do?
Notify the project sponsor that this may not be possible
Inform the PMO of this and ask for resources
Check with the functional manager to see if there are any available resources to hire
Contact a vendor to hire outside resources to complete the work
Correct answer
Check with the functional manager to see if there are any available resources to hire
Feedback
The Project Manager should first confirm with the functional manager whether a resource is available.
M6Q35 A project manager has been assigned a new agile project. After the assignments, he found out that he would need to leave the project for six weeks. He would only spend two weeks with the team at the beginning.
How can the project manager develop the new project team over the next two weeks?
Help the team create a team charter that will encourage team unity
Assign one member to serve as the project manager while gone
Managed team using frequent emails
Have the team determine the best way to communicate by themselves
Correct answer
Help the team create a team charter that will encourage team unity
M6Q36 A project team was informed of a new privacy requirement from the company’s legal department. This privacy requirement could impact all major baselines of the project. They learn this right after the project charter is authorized.
How should the project manager handle this situation?
Research the privacy requirements for the project, then give the sponsor/customers a recommendation
Add the privacy requirement to the project scope statement
Wait until the project executes and then approach the sponsor for scope change to include the privacy requirement
At the privacy requirement to the risk register and have the sponsor come up with a response
Correct answer
Research the privacy requirements for the project, then give the sponsor/customers a recommendation
Feedback
The best course of action here would be to research how this privacy requirement can affect the project then give the sponsor recommendations on how to implement it.
M6Q37 The project manager schedules a sprint review and learns that a few customers do not approve of how a feature has been made.
What should the project manager do first in order to address this issue?
Have the team members fix it right away
Ask the stakeholders what about the feature is made incorrect
Determine the impact of this failed feature on the product backlog
Ask the project sponsor to approve of the feature so the project can continue
Correct answer
Ask the stakeholders what about the feature is made incorrect
Feedback
The project manager should first understand why the feature is a failure before taking any action to fix it.
M6Q38 A junior team member on an agile project is asked to move to another project during the middle of a sprint. The team believes this may cause an issue, but the project manager thinks it may not since the team member was not doing any critical work.
What should the project manager do in this situation?
Discuss the conflict with the project sponsor
Use coaching tools to make the project team understand your decision
Replace the junior member with a member who has the same skills
Acknowledge the teams’ concerns and also analyze the impact on the project
Correct answer
Acknowledge the teams’ concerns and also analyze the impact on the project
Feedback
PM should acknowledge the team’s worries and then see how this may impact the project.
M6Q39 The project manager has recently been assigned a project that is almost completed. The project manager notices that most of the customers don’t feel that the project has delivered any value to them.
What should the previous project manager do to prevent this?
Conduct more thorough testing with the customers
Have more stakeholder engagement throughout the project
Have the customer accept each deliverable upon completion
Perform risk assessment early and continuous throughout the project
Correct answer
Have more stakeholder engagement throughout the project
Feedback
The best way to ensure projects meet the customer’s expectations is to have the customer involved in the creation of the deliverables. This is usually done through stakeholder engagement.
M6Q40 A project has completed 30% of the work when the project manager notices that the team is having issues communicating and finishing the rest of the work.
What should the project manager do to ensure the team is functioning well?
Have a meeting with the team and the sponsor to discuss the root cause of this issue
Review the project management plan with the team to ensure they fully understand the objectives of the project
Coach and mentor the team on effective communication and problem solving methods
Individually assess team members and remove members that are causing issues
Correct answer
Coach and mentor the team on effective communication and problem solving methods
Feedback
The best choice here would be to coach and mentor them on how to effectively communicate and resolve their issues.
M6Q41 A project manager is managing an agile project that is on a strict timeline. The project manager is informed by a few stakeholders that they are worried the project will deliver the features too late.
What can the project manager do to speed up the delivery of the features?
Remove features from the product backlog
Meet with the product owner to identify the minimum viable product
Explain to stakeholders the schedule will need to be readjusted
Informed the stakeholders, you will consistently monitor the project using a variety of agile tools
Correct answer
Meet with the product owner to identify the minimum viable product
Feedback
Defining the minimum viable product would allow the team to focus only on the must-have items that the business stakeholders need.
M6Q42 The project sponsor informs the project manager during the planning stage that the available resources are insufficient to meet the objectives of the project. The project manager believes that the sponsor is correct.
How should the project manager handle this situation?
Have the sponsor provide more resources
Review the project charter to determine if this is actually true
Participate in negotiations for more resources
Have the sponsor speak with the PMO for more resources
Correct answer
Participate in negotiations for more resources
Feedback
The Project Manager should be using negotiation skills to acquire the right resources for the project by following the steps in the project management plan.
M6Q43 A project manager is informed by other team member that one team member seems unhappy while working. The member is very slow to complete the work. The team member feels that he is not in the correct position.
What should the project manager do?
Meet with the team member to ensure the member is in the correct position
Meet with the team member to discuss where they can contribute, based on their strong points
Research and enroll the member into classes on skills they lack
Meet this member on a daily basis to assess the member’s skills
Correct answer
Meet with the team member to discuss where they can contribute, based on their strong points
Feedback
A good project manager should work with members to find where the date best fits the project and how they can contribute.
M6Q44 A product owner complains that a function developed by the agile team does not seem to work as per the original design.
What should the project manager do in this situation?
Ask the product owner to sit in on the next retrospectives
Ask the quality assurance department to inspect the work
Ask the team to include the product owner in the daily standups
Invite the project owner to the next sprint review meeting to discuss their concerns
Correct answer
Invite the project owner to the next sprint review meeting to discuss their concerns
Feedback
The next sprint review meeting is where customers will be able to voice their feedback on the products that are made by the team.
M6Q45 A customer would like to add functionality to an ongoing project. The project manager finds that the cost for the addition would not impact the budget. The functionality would increase the overall quality of the product.
What should the project manager do next?
Add the functionality to the project plan
Submit a change request and then evaluate the impact on the project
Move forward, using the project’s management reserve to add the requested functionality
Inform the customer to get approval from the sponsor before moving forward
Correct answer
Submit a change request and then evaluate the impact on the project
Feedback
All changes must be assessed for impact on all project objectives. Changes should go through the perform integrated change control process before being approved.
M6Q46 A customer requests a technical change on a major deliverable. The project manager research and finds this change is extremely complex.
What should the project manager do with the customer’s request?
Work with team members to implement the new change
Have the team research how to implement the change and what its effects would be on the project
Research the methods of implementation and have the customer approved the change
Determine why this customer wants this change
Correct answer
Have the team research how to implement the change and what its effects would be on the project
Feedback
As a technical issue, the team should be in charge of assessing this change due to its complex nature. After the assessment then the change can be implemented.
M6Q47 A company is having a hard time defining the scope of a new project due to the technical complexity of the deliverable. The stakeholders are not sure what the final output should look like.
How should the project manager accomplish the scope?
Hire an external vendor to create the scope
Implement an agile approach to build the product in iterations
Inform the customers to take all time needed to create the scope
Implement a traditional approach in a large contingency reserve
Correct answer
Implement an agile approach to build the product in iterations
Feedback
Since the scope is difficult to determine, it would be best to build this product in iterations. This will allow the stakeholders to give more feedback as the product is being built.
M6Q48 After five sprints, variations have occurred to the project schedule. This has occurred because the features being made by the project team are not aligning with the customer’s expectations. The project manager wants to suggest a new method in the next sprint to avoid possible delays.
What should the project manager do first?
Have the product owner prioritize the product backlog, then implement solutions identified during the last retrospective
Have the customers send in a detailed explanation of what they’re want in each feature
Meet with the team and have them explain why the features are not aligning
Meet with the product owner to discuss a potential fix
Correct answer
Have the product owner prioritize the product backlog, then implement solutions identified during the last retrospective
Feedback
The best step here would be to first prioritize the work and then implement any recommendations from the retrospective in order to fix the schedule.
M6Q49 The project sponsor has informed the project manager that risk assessment is not necessary for the current project since the organization has completed this project many times before. The sponsor claims this can help the complete project sooner.
What should the project manager do in this situation?
Skip the risks assessment and continue the planning process
Ask the sponsor to share the risk register of the previous project
Complete the risk assessment as planned and inform the sponsor risk changes per project
Ask the PMO if the risk is truly needed on the project
Correct answer
Complete the risk assessment as planned and inform the sponsor risk changes per project
M6Q50 The project manager has been assigned to an ongoing project to create a new medical device. Due to compliance with the countries laws, the team doesn’t feel safe building the product. They feel the product will not pass the required audits.
What should the project manager do in this situation?
Recruit team members that are familiar with this particular compliance
Meet with the team to gather their inputs on how to meet the compliance
Contract a SME to guide the project
Research and budget for the correct training for the team to understand this compliance
Correct answer
Research and budget for the correct training for the team to understand this compliance
Feedback
The best solution here would be for the project manager to ensure the team is trained correctly on how to manage this compliance.
M6Q51 A project manager needs to ensure that all security requirements are covered during a software mitigation project being executed. The project will be moving large amount of private data from one system to another. Due to government regulations, a breach of this data could lead to severe consequences.
How should the project manager ensure compliance?
Inform the project team of the security requirements and have them implement a method to ensure compliance
Work with the project team to implement the security requirements and regularly check to ensure the implementation
Hire an outside security consultant to develop a security plan
Have the quality assurance team check for security breaches
Correct answer
Work with the project team to implement the security requirements and regularly check to ensure the implementation
Feedback
It would be best to work with the team to implement these requirements and check periodically that they are being implemented.
M6Q52 Several activities are behind schedule because a project team member has fallen sick and has been out for the past week. This impacts the critical path.
What should the project manager do in this situation?
Work with the PMO to replace this resource
Meet with the team to discuss this situation and work with them to identify a solution
Ask the team if they can work overtime to complete the work
Allow the project to continue and, when the member return, have him work overtime to complete the missed work
Correct answer
Meet with the team to discuss this situation and work with them to identify a solution
Feedback
The project team would have the most practical solutions to most issues on a project. Therefore it’s best to meet with them for those solutions.
M6Q53 The contractor has completed a portion of a major deliverable for the project. The procurement department has informed the project manager the vendor was paid for this work. The contractor has informed the project manager the payment made was not for the completed work and needs more money.
What should the project manager do next?
Review the deliverable to ensure it was completed correctly
Conduct a procurement audit
Have the contractor send you his invoices for payment
Inform the contractor to settle this dispute with the procurement department
Correct answer
Conduct a procurement audit
M6Q54 A project manager realizes during the 2nd sprint of the project that the project management plan software is not showing updates due to a potential software error.
Which action should the project manager do?
Assign one team member to fix the software
Stop using the software and alert the PMO
Fix this error independently by meeting with the IT department
Update the issue log on the project to get the team involved
Correct answer
Fix this error independently by meeting with the IT department
Feedback
In an Agile approach, the Project Manager should work to protect the team against impediments around building the product. This question addresses administrative work that doesn’t require technical knowledge and should be handled by the PM.
M6Q55 During a meeting with the organization’s management, they indicate that they will reject an iteration’s deliverable.
What should the project manager do?
Send a request to the project sponsors, asking them to update the project charter
Meet with the project team to add new and improved features to replace the features that were rejected
Work with the organization’s management to create a shared approach that will address the issues of concern
File a change request with the change control board (CCB) in order to add budget and scope to the baseline
Correct answer
Work with the organization’s management to create a shared approach that will address the issues of concern
Feedback
Taking any other step, first work with the organization management to create a shared approach to what the product should be and then addressing issues.
M6Q56 A new member has been assigned to replace a key member who had to leave the project. After this, a stakeholder claims that the person who assigned the new member sent someone with little to no skills.
What should the project manager do in this situation?
Assess the new member’s ability to communicate with the current project team
Evaluate the skills of the new member to understand how the resource can provide value to the project
File a request with the project management office (PMO) to replace the new member
Have the team trained the new member
Correct answer
Evaluate the skills of the new member to understand how the resource can provide value to the project
Feedback
The project manager should first evaluate the skills of the resource to better understand what value this member can add to the project.
Correct answer
Work the team selects to get done in the next sprint
Sprint Backlog
The project team, work to complete the task
Sprint
Inspection by the customers
Sprint review meeting
Correct answer
Work the team selects to get done in the next sprint
Sprint Backlog
The project team, work to complete the task
Sprint
Inspection by the customers
Sprint review meeting
Correct answer
This value should be 1 and over for projects under budget
CPI
Negative values indicate behind schedule
SV
Negative values indicate over budget
CV
This value should be 1 and over for a project to be ahead of the schedule.
SPI
Correct answer
This value should be 1 and over for projects under budget
CPI
Negative values indicate behind schedule
SV
Negative values indicate over budget
CV
This value should be 1 and over for a project to be ahead of the schedule.
SPI
Correct answer
Shows you the root causes of potential defects
Cause-and-effect diagram
Graphical representation of the process
Flowcharts
Distribution of numerical data.
Histograms
Correct answer
Shows you the root causes of potential defects
Cause-and-effect diagram
Graphical representation of the process
Flowcharts
Distribution of numerical data.
Histograms
Correct answer
Show you what work has been done on
Burnup chart
Show you the amount of work that remains to be done
Burndown chart
Shows how many points a team can get done in each iteration
Velocity Chart
Correct answer
Show you what work has been done on
Burnup chart
Show you the amount of work that remains to be done
Burndown chart
Shows how many points a team can get done in each iteration
Velocity Chart
