TIA 2 & 3 Flashcards by Matthew Snow

M2Q1 A Project Manager wants to estimate the duration of an activity. He asks a few team members. One member says it can be done in 5 days. The other member in 15 days. The third member says in 35 days.

Using the triangular estimating technique, what is the duration of the activity?

18 days

15 days

13 days

21 days

Correct answer
18 days

Feedback
Using the Triangular formula: [Pessimistic estimate + Most likely estimate + Optimistic estimate]/3 = Therefore, [5 + 15 + 35]/3 = 18.

How well did you know this?

Not at all

Perfectly

M2Q2 An organization has moved from traditional to agile methods and is now conducting its first agile project. The newly appointed product owner would like the team to prioritize the features as soon as possible so they can start the sprints immediately.

What should the project manager do in this scenario?

Inform the team to prioritize the features and store them in the product backlog

Educate the product owner on the benefits of having him prioritize the features

Work with the team to prioritize the features and store them in the product backlog

Inform the product owner that prioritizing the feature is not needed

Correct answer
Educate the product owner on the benefits of having him prioritize the features

Feedback
On an agile project, it is important for the product owner to prioritize the features and store them in the product backlog. If the product owner refuses, then the project manager should educate them on the benefits of doing this.

How well did you know this?

Not at all

Perfectly

M2Q3 A smartphone company reports that customers are complaining that a new phone is very slow to boot, while others are saying it boots times are okay. A Project Manager needs to determine if something needs to be changed during the production of the smartphone.

Which tool or technique can the Project Manager use for this?

Cost of Quality

Affinity diagram

Control chart

Histogram

Correct answer
Control chart

Feedback
Control charts are used to determine whether or not a process is stable or has predictable performance.

How well did you know this?

Not at all

Perfectly

M2Q4 A product deliverable has failed acceptance testing. The sponsor says the deliverable was not created as per the original scope.

What should the project manager do to avoid this in the future?

Have the team create the scope statement

Review the change management plan

Ensure a scope management plan is created

Have the team demo the finished product

Correct answer
Ensure a scope management plan is created

Feedback
A scope management plan documents how the project and product scope will be deﬁned, validated and controlled.

How well did you know this?

Not at all

Perfectly

M2Q5 A customer is unwilling to accept the deliverable since it was not functioning the way they expected it. A Project Manager is evaluating what could have been done differently to avoid this.

What should the Project Manager have done?

Assess and evaluate the scope management plan

Create the work breakdown structure (WBS) dictionary

Ensure that the quality metrics are defined

Review the requirements documentation

Correct answer
Ensure that the quality metrics are defined

Feedback
Quality metrics are a description of a project or product attribute and how to measure it.

How well did you know this?

Not at all

Perfectly

M2Q6 A team working on a hybrid project is frustrated with the customers due to the constant changing of the project scope. When the team completes a release, the customers will then ask for the work to be redone. This has led to major delays in the project schedule.

What can the project manager do to prevent this from happening while the project is progressing?

Have the team invite the customers to the daily standup meetings and take feedback from them

Ensure customers are invited to the sprint review meeting to give feedback

Inform the project sponsor about this issue

Inform the customers that changes should not be made after the work has been completed

Correct answer
Ensure customers are invited to the sprint review meeting to give feedback

Feedback
If their constant changes to a deliverable, it would be best to invite the customers or have them participate more in the Sprint review meetings to give more feedback as it is being built.

How well did you know this?

Not at all

Perfectly

M2Q7 The project manager created a charter for a new software project. A senior stakeholder feels this project will have a negative impact on her employees.

What should the project manager do first?

Request for the project sponsor to speak with this stakeholder

Have the stakeholder meet with the team for a better explanation of the project

Document as a risk in the risk register

Have a meeting with the stakeholder to review the project objectives

Correct answer
Have a meeting with the stakeholder to review the project objectives

Feedback
The first thing the PM needs to do is to make sure the project objectives are well understood before taking any action.

How well did you know this?

Not at all

Perfectly

M2Q8 A project manager has been assigned to an ongoing project in the planning phase. The WBS has already been decomposed, but the project manager feels that more information will be needed in order to complete the project.

What will the project manager use to further decomposed the work?

Scope statement

WBS dictionary

Requirements management plan

Requirements documentation

Correct answer
WBS dictionary

Feedback
The best document for the user would be to WBS dictionary since it has detailed information about some of the work. After reviewing the WBS, the project manager can then determine what additional detailed meeting is needed.

How well did you know this?

Not at all

Perfectly

M2Q9 A company is creating a new technology product. The project manager has verified that the component work packages have been well-defined.

Which estimating technique should the project manager use to obtain an accurate cost estimate of the deliverables?

Analogous

Three-point

Bottom-up

Parametric

Correct answer
Bottom-up

Feedback
Bottom-up estimating is a method of estimating project duration or cost by aggregating the estimates of the lower-level components of the WBS.

How well did you know this?

Not at all

Perfectly

M2Q10 A key stakeholder is giving the team a hard time and is always arguing with team members. The stakeholder feels like no one understands him and knows how to communicate. If the issue is not resolved immediately, it could lead to the termination of the project.

What should the project manager do in this situation in regards to the team?

Inform them not to communicate with the stakeholder going forward

Have the stakeholder communicate with them through email only

Train the team on emotional intelligence

Inform the team to try to communicate with the stakeholder as the project is nearing completion

Correct answer
Train the team on emotional intelligence

Feedback
This solution would be to train the team on emotional intelligence so they can better communicate with the stakeholder and hopefully resolve this issue.

How well did you know this?

Not at all

Perfectly

M2Q11 A project is completing the deliverable and a key stakeholder will be unavailable for a few weeks during the project. This stakeholder will be the person to approve the deliverable.

What should the project manager do first?

Ensure that the issue log is updated

Request a replacement during the stakeholder’s absence

Setup a meeting with the sponsor to evaluate the situation

Finish the project and have another stakeholder approve the deliverable

Correct answer
Ensure that the issue log is updated

Feedback
The first thing the PM needs to do is to update the issue log and communicate this to the other stakeholders.

How well did you know this?

Not at all

Perfectly

M2Q12 A small team is working virtually on a hybrid project and is having a difficult time being committed to the project. This has led to work being incomplete and defects in completed work.

What should the project manager do first in this situation?

Speak with each team member individually to determine the root cause of this issue

Meet with the team as a whole and inform them of this issue and have them resolve it immediately

Meet with the project sponsor and inform him of this issue

Remove the team members that are having issues and replace them with more motivated members

Correct answer
Speak with each team member individually to determine the root cause of this issue

Feedback
The best solution would be to meet with each member individually since it is a small team to better understand what is causing this. Then work with the team to find a resolution.

How well did you know this?

Not at all

Perfectly

M2Q13 A hybrid project has been executed and a new regulatory law has been passed that mandates immediate compliance. This law will increase the project’s scope and cost schedule.

What should the project manager do first?

Update the risk register

Ensure the project management plan is up to date

Escalate this to the senior company management

Implement a change request

Correct answer
Implement a change request

Feedback
Since compliance is mandatory and it impacts the scope, and cost, a change request needs to be submitted.

How well did you know this?

Not at all

Perfectly

M2Q14 A deliverable on the project’s critical path is behind schedule. The cost performance index (CPI) is 1.3. The project manager wants it back on schedule.

What is the most likely outcome for this deliverable?

There will be activities performed in parallel

There will be a revised scope

There will be an increase in costs and risks

There will be rework

Correct answer
There will be an increase in costs and risks

Feedback
The Cost Performance Index (CPI) is above 1. Therefore the project is spending money at a rate lower than planned. It would be best to crash this deliverable to complete it sooner. This will generally increase cost and risk.

How well did you know this?

Not at all

Perfectly

M2Q15 A scrum team is having a difficult time staying on schedule. The PMO is concerned that this delay can cause the project to lose value. The project manager realizes that this is caused by team members not having the correct skills.

What should the project manager do in this situation?

Meet with the team and inform them of the deadlines they have to meet

Increase the project schedule to account for the delays

Find the correct training for the team members that needs it

Inform the PMO this is normal on a project

Correct answer
Find the correct training for the team members that needs it

Feedback
The project manager should ensure the team members are adequately trained while working on a project.

How well did you know this?

Not at all

Perfectly

M2Q16 The project manager discovers that a senior stakeholder is asking a team member for project information. This is causing an issue with the team completing their work.

Which should the project manager do first?

Review the stakeholder register

Refer to the project management information system (PMIS)

Send the stakeholder the information yourself

Review the communications management plan

Correct answer
Review the communications management plan

Feedback
A communications management plan is established to ensure that the appropriate messages are communicated to stakeholders in various formats and various means as deﬁned by the communication strategy.

How well did you know this?

Not at all

Perfectly

M2Q17 The agile project team has complained that the product owner has prioritized the product backlog with everything as being critical. The team is not sure what to work on next.

What should the project manager do in this situation?

Have the team choose what is the most important to start with first

Have the team reprioritize the entire product backlog

Have the team prioritize the work based on what can be finished the fastest

Meet with the product owner and educated him on why the product backlog should be reprioritize based on value

Correct answer
Meet with the product owner and educated him on why the product backlog should be reprioritize based on value

Feedback
Prioritization of the product backlog should be done by the product owner, not the product team. It would be best for the project manager to educate the product owner on the values of doing this.

How well did you know this?

Not at all

Perfectly

M2Q18 An organization has signed a fixed price contract with the vendor to upgrade its current network. The project manager thinks that due to certain network components, the project might be delayed by more than two months. The vendor has stated this will not happen.

What should the project manager do in this situation?

Update the procurement management plan with this potential issue

Update the risk register and risk responses

Implement a change request to extend the project schedule by two months

Hire a new vendor on standby in case the vendor delays the project

Correct answer
Update the risk register and risk responses

Feedback
Since this is a risk that can affect the project schedule, the project manager should add the risk to the risk register with a corresponding response.

How well did you know this?

Not at all

Perfectly

M2Q19 A project manager is working with a customer who submitted over 10 new scope changes for an existing software development project. The project manager feels this is unnecessary due to the type of software being made.

What should the project manager do next?

Hold a meeting with the customer to request that the number of new requests is reduced

Define the number of changes with the sponsor

Organize a meeting with the team to set expectations

Analyze the scope management plan

Correct answer
Analyze the scope management plan

Feedback
The scope management plan documents how the project and product scope will be deﬁned, developed, monitored, controlled and validated. The document provides guidance and direction on how the scope will be managed throughout the project.

How well did you know this?

Not at all

Perfectly

M2Q20 A project manager is working on a large project for a global corporation. After conducting a stakeholder analysis, the project manager decides the best way to communicate would be through virtual meetings. The sponsor would prefer emails since it is what the organization uses the most.

What should the project manager do in this situation?

Inform the team they should use emails going forward

Meet with the project sponsor and educate him on the benefits of virtual meetings over emails

Change the communication management plan to reflect emails

Ask the PMO what would be best for this project

Correct answer
Meet with the project sponsor and educate him on the benefits of virtual meetings over emails

Feedback
The project manager should always be willing to educate stakeholders on the benefits of using communication methods that are better suited to the project.

How well did you know this?

Not at all

Perfectly

M2Q21 A project is 9 months into execution. The Project Manager computes that the schedule performance index (SPI) is .60. The SPI was .9 in month 1, .8 in month 4 and .7 in month 8.

What should the project do in this situation?

Issue a change request

Hire new team members to complete the work faster

Crash the project schedule

Utilize the management reserve

Correct answer
Issue a change request

Feedback
Since the project is behind schedule and the trend analysis shows that this will continue, the best course of action is to update the project management plan with a new realistic schedule.

How well did you know this?

Not at all

Perfectly

M2Q22 As a project is being implemented. A key stakeholder communicates to the project manager that the requirements of the project may have changed. These changes may significantly impact the project scope.

What should the project manager do in this situation?

Update the risk register and identify risk responses

Redo the scope statement

Use the contingency reserve and update the risk mitigation plan

Compute the current earned value management (EVM)

Correct answer
Update the risk register and identify risk responses

Feedback
These new requirements may pose additional risks. These risks need to be documented and appropriate responses need to be identified.

How well did you know this?

Not at all

Perfectly

M2Q23 The agile project has just released a minimum viable product (MVP) to the customers and the company. A few of the customers have complained that it is lacking a large number of features and is not very useful.

What should the project manager do first in this scenario?

Pullback the release until it has the right amount of features

Inform the team to add the required features immediately

Educate the customers on the value of an MVP

Ask the product owner to meet with the customers to discuss this issue

Correct answer
Educate the customers on the value of an MVP

Feedback
The best-case scenario would be to educate the customers on the usage and value of an MVP and why it lacks certain features.

How well did you know this?

Not at all

Perfectly

M2Q24 A project has the following characteristics:

-US$5 million budget
-Planned value of US$635,000
-Actual cost of US$655,000
-Earned value of US$545,000

Which statement is true about the current status of the project?

The project is ahead of schedule and under budget

The project is behind schedule and over budget

The project is ahead of schedule and over budget

The project is behind schedule and under budget

Correct answer
The project is behind schedule and over budget

Feedback
CV = EV - AC: 545 - 655 = -110, SV = EV - PV: 545 - 635 = -90, Negative cost variance means the project is over budget, Negative schedule variance means the project is behind schedule.

How well did you know this?

Not at all

Perfectly

M2Q25 A recent change to safety regulations will be implemented soon across the entire country. After analyzing the project management plan, the project manager realizes the project will not be in compliance. What should the project manager do next? Meet with the legal department and implement a change request to update the project plan Add safety regulations as a risk to the risk register Meet with the legal department and seek guidance Update the project management plan and continue working

Correct answer Meet with the legal department and implement a change request to update the project plan Feedback Since this is a regulation, the project manager should meet with the legal department and determine how to implement this across the project and then implement the change request.

M2Q26 A project has been executed. The project must be completed fast. The project manager needs to quickly assign resources to meet project requirements. What should the project manager do next? Create the resource management plan Conduct workshops Acquire and train a team Host a webinar

Correct answer Acquire and train a team Feedback Once the project team is established, the project manager can then start developing them.

M2Q27A new project manager is assigned to a new hybrid project and wants to start guiding the team toward project success. This project has been ongoing for the last three months. What should the new project manager do first? Review the project charter to understand the goals and deliverables Review the lesson learned register by the former project manager Stop the project until he understands all the project objectives Review the project schedule to determine if extra time is required

Correct answer Review the project charter to understand the goals and deliverables Feedback The Project Charter defines many aspects of the project which are critical to the new project manager's understanding of the project strategy, as well as the tactical execution.

M2Q28 The project manager working on an agile project has received many emails from team members complaining that other members are interrupting them and causing them to delay their work. This is happening on a daily basis and may affect the project schedule. What can the project manager do to resolve this? Have the team conduct the daily standup meeting more than once per day Meet with all team members and find out the root cause of this issue and work with the team for a solution Meet with each member individually and inform them not to interrupt each other Coach the team on the benefits of solving problems on their own

Correct answer Meet with all team members and find out the root cause of this issue and work with the team for a solution Feedback Once there is an issue on a project with team members, it is best for the project manager to meet with the team and facilitate them to find the main cause of an issue and to resolve that issue.

M2Q29 A Project Manager receives a list of assumptions, a few restrictions from the PMO and a preliminary scope from the sponsor. What should the project manager do next? Review or create the business case Build the project team Build the project schedule Ensure project charter approval

Correct answer Review or create the business case Feedback The business case should be done before a charter can be written.

M2Q30 A project manager wants to estimate the duration for the creation of a complex function. A subject matter expert says the function can be done as early as 20 days, as late as 70 days and will most likely take 30 days. What is the estimated development duration for this function? 20 Days 30 Days 70 Days 35 Days

Correct answer 35 Days Feedback Using 3 point estimating: Beta Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (20 + (4*30) + 70)/6 = 35 days.

M2Q31 A project manager joins a project with a worldwide distributed virtual team and a budget that is fixed and a scope that is driven by certain regulations. What should the Project Manager do to avoid any scope creep? Ask that all team members report all work to the project manager only Have teams do weekly meetings Put any changes to scope through a formal approval process Don’t allow stakeholders to directly interact with the members

Correct answer Put any changes to scope through a formal approval process Feedback Scope creep can be avoided by adherence to the agreed upon change management process.

M2Q32 The project manager and the team are currently reviewing the risk register and the corresponding responses. They have determined that most of the severe risks are no longer a threat to the project. What should the project manager and the team do with the other less severe risks? Remove them from the risk register since they will not have much impact Remove contingency reserves from the project plan Inform the project sponsor of this accomplishment Reevaluate the risks and reprioritize the risk register

Correct answer Reevaluate the risks and reprioritize the risk register Feedback The best course of action would be to reevaluate the risk and then reprioritize the risk register. Risk consistently changes on a daily basis and reevaluation should be done consistently throughout the project.

M2Q33 A project manager has updated the work performance information of a hybrid project with an SPI of 1.2 and CPI of .78. What should the project manager review on this project? Review the budget since the project is over budget and ahead of schedule Review the schedule since the project is behind schedule and under budget Review both the budget and schedule since both are not as planned Informed the sponsor the project is progressing as planned

Correct answer Review the budget since the project is over budget and ahead of schedule Feedback CPI and SPI should both be 1 and over. Any value under 1 would indicate the project is over budget or behind schedule.

M2Q34 A project is behind schedule by 20% due to an issue with a stakeholder giving wrong requirements. The project manager issued a change request, but the stakeholder claims he didn’t know about this change request. What should the project manager do next? Review the communications management and stakeholder engagement plans Approve the change request Meet with the project sponsor to better understand stakeholders communication needs Update the communications management plan

Correct answer Review the communications management and stakeholder engagement plans Feedback There is a communication issue on this project. The PM should first review the communication management plan and the engagement plan.

M2Q35 A project sponsor requests the Project Manager to change a component to increase the customer likeability of the product. What should the project manager do first? Follow the perform integrated change control process Immediately implement the change Stop the project and enact the change Reject the change since it is outside the scope

Correct answer Follow the perform integrated change control process Feedback The perform integrated change control process is done to analyze a change and get it approved.

M2Q36 A project manager has been managing an agile project for several months when an unexpected component of the project fails. The team thinks they can fix this without any impact on the project. If the team cannot fix it, it may delay the project significantly. What should the project manager do? Delay the project by a few weeks to have the team address the issue Immediately inform the sponsor of this issue Meet with the team to discuss how they will fix it and agree on a solution Have the team work on the issue and hope to finish it on time

Correct answer Meet with the team to discuss how they will fix it and agree on a solution Feedback The best course of action would be to meet with the team and determine how the conflict is said that if it’s possible.

M2Q37 A key stakeholder on the project is very upset that they have not been included in the regular project communications. This has led to the stakeholder missing vital reports on the project performance. What should the project manager do first to resolve this communications issue? Meet with the stakeholder to understand why he wants the report Review the project management plan Implement a change request to fix the communications management plan Meet with the team to understand why the stakeholder was not updated

Correct answer Review the project management plan Feedback The best course of action would be to first review the project management plan which will include the communication and stakeholder engagement plan to better understand what communications should have taken place before trying to resolve this issue.

M2Q38 One of the sprints on an agile project has become very complex. The product owner would like the work to be completed within four weeks, but the project manager thinks this may take longer. What should the project manager do in this situation? Inform the product owner that it will take a few more weeks to complete Have the agile team work together to complete the work as fast as possible Facilitate the team and push them to complete the work within four weeks Hire an outside consultant to help the team

Correct answer Have the agile team work together to complete the work as fast as possible Feedback It would be best to let this self-organized and cross-functional team work on the sprint as fast as they could while facilitating and coaching them to complete the work.

M2Q39 A team is having a difficult time determining how long it should take to finish a particular feature. One senior programmer says the feature can be done in as little as 7 days but could take as long as 32 days. The other programmer said it would most likely take 14 days to complete. What is the estimated development duration for the new product using the Beta estimation technique? 7 Days 16 Days 32 Days 18 Days

Correct answer 16 Days Feedback Using the Beta Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (7 + (4*14) + 32)/6 = 96/6 = 16 days.

M2Q40 A project was just executed when the team noticed they would need to implement changes to the scope statement. The team cannot come to an agreement on how to implement these changes. What should the Project Manager do first? Hold a meeting with the project sponsor to address the issue Ensure all team members understand the change management plan Organize a meeting with team members and sponsor to review the impact of this change Ensure all requested changes are applied to the project

Correct answer Ensure all team members understand the change management plan Feedback The team and Project Manager must follow the agreed upon change management processes.

M2Q41 After the project work is finished, the project team members are still being asked to do the following: -Make minor modifications -Solve technical and non-technical issues The project manager wants to ensure the product now has operational support. What should the Project Manager do? Complete the delivery of the project Examine the acceptance criteria Formally release the project team Fulfill the requests

Correct answer Complete the delivery of the project Feedback Project closure happens once the project is complete. The PM should formally close the project and deliver the final product, service, or result.

M2Q42 An organization has moved from traditional project management methods to agile methods. This was done so the project can output deliverables faster. What two things should the project manager implement to ensure faster delivery on an agile project? (Choose 2) Have the team work with the customers to prioritize the product backlog Work with the product owner and educate him about prioritizing the product backlog Delegate work to the project team based on their skill set to accomplish the work faster Have the team delegate work to each other based on their skill set Speak with the product owner to determine who should be delegating the work to the team

Correct answers Work with the product owner and educate him about prioritizing the product backlog Have the team delegate work to each other based on their skill set Feedback On an agile project, is important to have a product owner prioritize the product backlog. The team should be a self-organizing self-directed team. This means they will determine what work to do and who does the work.

M2Q43 A draft of a project management plan is completed and needs to be sent to sponsors around the world. There is limited time and needs to get approved fast. What should the project manager do in this situation? Send the plan for the sponsors for review, and then meet with them all individually Have each sponsor review the plan individually, adding any recommendation, and then hold a virtual meeting Ask select sponsors to review particular sections of the plan Organize individual meetings with only a few sponsors to walk them through the plan

Correct answer Have each sponsor review the plan individually, adding any recommendation, and then hold a virtual meeting Feedback By sending the project management plan to the sponsors in advance, the PM can ensure that the virtual meeting is most productive.

M2Q44 A project team on an agile project is having a difficult time getting along with each other. The constant conflict has led to the project being severely delayed. What should the project manager do in this situation? Meet with the project sponsor to discuss changing team members Meet with each team member individually and give them solutions on the issues Meet with the team and demonstrate how the conflict is affecting the project Organize meetings in different face-to-face activities with the team to resolve these conflicts

Correct answer Organize meetings in different face-to-face activities with the team to resolve these conflicts Feedback The best way to resolve team conflicts would be to have the team discuss these conflicts in a face-to-face session.

M2Q45 A new agile virtual team is having difficulty communicating due to the complexities of the technology being used. They complain that the technology is very difficult to use and it leads to delays in communication. What should the project manager do first in this situation? Replace technology with a simpler technology Review the training requirements for the technology and ensure the project team is trained Request from the product owner additional funding for the team to work in the same environment Inform the team to use the self-help feature in the software to learn

Correct answer Review the training requirements for the technology and ensure the project team is trained Feedback It is up to the project manager to ensure the team is well trained in the development of the deliverables and the usage of technology on the project.

M2Q46 An organization has transitioned from traditional project methods to agile methods. Many team members feel that the daily standup meetings are a waste of time. What should the project manager do to handle this situation? Inform them that the standup is optional Educate them on the benefits of the daily standup Inform the product owner of the noncompliance by the team Inform them it is okay to have the standup just once a week

Correct answer Educate them on the benefits of the daily standup Feedback When an organization moves from one method to the next, it is important for a project manager to educate the team on the benefits and processes within that method.

M2Q47 An organization has been authorized to conduct a hybrid project that includes toxic materials. If the team is not trained on how to handle the materials, it will be a safety risk. What should the project manager do in this situation? Build the team with only resources who know how to handle the materials Alert the sponsor and product owner of this risk Update the risk register and risk management Include mandatory training for the team in the project budget when planning the project

Correct answer Include mandatory training for the team in the project budget when planning the project Feedback Since this is a safety risk and will happen if there are not trained, the best action would be to ensure the team is trained to handle the materials.

M2Q48 A Project Manager is working on an agile team. The Project Manager realized that two members are having a very serious disagreement about an approach to fix a technical issue. They are not allowing each other to speak and raising their voices at each other. In what phase of development is the team now? Confronting Attacking Performing Storming

Correct answer Storming Feedback Storming is when the team is having issues and conflicts about getting the work done.

M2Q49 An organization is looking to appoint a new project manager to an ongoing hybrid project. The PMO has selected a few candidates and would like to submit your information to senior management for a decision. What should they submit in order for senior management to make a decision? A set of projects each potential manager has managed before and their detailed outcomes A set of projects each manager has managed and the performance of each project A resume with certifications and business experience for each potential manager Project management plans and documents that each manager has created before

Correct answer A set of projects each manager has managed and the performance of each project Feedback When it comes to working with senior management is important to give them the least amount of information for them to make an educated decision. Anything else would have been too much information for senior management to review.

M2Q50 An organization was able to complete an agile project on a budget of $85,000. A few months later, they decided to do a project that was almost the same as the previous project. But this time, the budget came out to be $125,000. What could the project manager have done to prevent this increase in costs? Work with the same resources as the previous project Set a flat budget from the start of planning Conduct an analysis of resource costs before planning the project Reduce some of the work in the project scope

Correct answer Conduct an analysis of resource costs before planning the project Feedback The best answer here would have been to conduct an analysis of the cost before planning the project. This way, they would have an expected budget before actually going to the detailed planning.

M2Q51 The project manager has worked with the current customers on a previous traditional project. The customers have informed the project manager that this new agile project is delivering products that are not meeting the requirements. What should the project manager do in this scenario? Have the customers review and prioritize the product backlog Tell the customers changes can be done once the product goes to operations Stop the project to review the requirements Inform the customers to attend the iteration review meetings

Correct answer Inform the customers to attend the iteration review meetings Feedback The best course of action would be to inform the customers to attend iteration review meetings so they can give feedback as the product is being built.

M2Q52 A customer on a traditional project has requested a major change to the scope of the project. The project manager has informed the sponsor of this change. What should the project manager do next? Submit a change request to the change control board for approval Review how this change may affect other aspects of the project Inform the customer the change cannot be done due to its impact Stop the project until the change has been approved or disapproved

Correct answer Review how this change may affect other aspects of the project Feedback What a change has been requested, the next step would be to assess how this change can impact all aspects of the project.

M2Q53 A task in an iteration doesn’t get completed due to a team member's personal issue that appeared two days before the iteration was finished but did not get resolved. What should the project manager do to prevent this from happening again? During the retrospective, inspect the issue In the iteration review, address the issue During the next iteration planning meeting, discuss the issue In the next daily standup meeting, inspect the issue

Correct answer During the retrospective, inspect the issue Feedback A retrospective is where the team will talk about what went right, what went wrong, lessons learned and what to improve for next time.

M2Q54 A project manager working on an agile project and has noticed that some team members are experts and others are not. This has led to some tasks taking longer than expected, while some are completed soon. The Project Manager needs to enhance team performance. What should the project manager do in this situation? Implement the necessary training for all team members Request that the senior level resources train others Manage the expert resources and remove the others Train the others yourself to ensure the team has equal skills

Correct answer Implement the necessary training for all team members Feedback The PM must Implement training were necessary for all team members.

M2Q55 You have been recently assigned a job as a project manager on an ongoing project. The customer has just requested a change to reduce the budget by 20%. What should you do first? Submit the change to the change control board Meet with the team to discuss how this change may impact the project Review the change management plan Look for ways to reduce the schedule and scope to decrease the budget by 20%

Correct answer Review the change management plan Feedback On a project, the first action a project manager should do is review the project documentations such as the change management plan, before taking any actions.

M2Q56 While working on an agile project, a few team members are having an issue determining the best method to develop a feature in the software. What should the project manager do to resolve this issue? Conduct your own research and determine what method is best Stop the project until the team has decided which method would be best Meet with the team in an open setting and have a discussion on the different methods Tell the team to select one method and continue to work

Correct answer Meet with the team in an open setting and have a discussion on the different methods Feedback Anytime there is an issue between team members on a project, it’s best for the project manager to facilitate discussion in order to solve the problem.

M2Q57 A project manager has been alerted by a key stakeholder on a recently approved project that the project management method is not sufficient for the project. What should the project manager do next to resolve this issue? Schedule a one-on-one discussion with this key stakeholder to understand their concern Meet with the project sponsor to alert them of this concern Update the issue log with this issue Implement the change request to change the project management method

Correct answer Schedule a one-on-one discussion with this key stakeholder to understand their concern Feedback Before taking any actions, the project manager should meet with the stakeholder to better understand what the concerns are about the methods.

M2Q58 A project manager working on a construction project has received notification from the local safety authority that the working conditions for the workers may result in injuries. What should the project manager do in this situation? Immediately inform the sponsor about this situation Meet with the workers and inform them of the situation Immediately stop the project until the situation has been fixed Call the safety authority and inform them you have fixed the issue

Correct answer Immediately stop the project until the situation has been fixed Feedback Since this is a safety issue and may result in injuries, the best course of action would be to stop the project until the situation can be resolved. All other choices allow the project to continue operating.

M2DD3 Match the Terms - Correct answer Organized by the product owner Product Backlog Will be decomposed into the WBS Scope Statement Limits the work in progress Kanban

M2DD4 Match the motivation description to the theory - Correct answer Theory X Micromanager Theory Y Employees like working Herzberg’s Theory of Motivation Hygiene agents

M3Q1 A team member has unexpectedly been out for more than one week due to reasons that no one knows about. This length of absence has caused the critical path to increase by two weeks. What should the project manager do in this situation? Immediately contact the PMO and hire a new team member Call the team member to discuss the situation and identify solutions to the issue Have other team members work overtime to complete the unfinished work Ask the functional manager to contact the team member to discuss the situation

Correct answer Call the team member to discuss the situation and identify solutions to the issue Feedback The most appropriate response would be to first contact the team member to see if there is a major personal issue and then, if possible, to come up with solutions to these issues to get the team member back to work.

M3Q2 New members are added to an ongoing agile project. The original team members received basic training on business processes and new members do not have the same training. What should the project manager do in this situation? Ask the original team members to provide support and training for new team members Inform new team members that they should ask the original members for help Train all members together using a self-pace web portal Inform the new members they will learn the processes over time

Correct answer Ask the original team members to provide support and training for new team members Feedback It is the PM's responsibility to make sure that the new members are adequately trained. This approach provides that training.

M3Q3 A Project Manager is leading a project that has a diverse global agile team. What should the Project Manager do to develop cultural sensitivity? Discover each team member's culture in-depth for several weeks Seek help from PMO to obtain formal training in this area Travel to each team member's geographic location to meet face-to-face Be aware of local customs and remain flexible when working with team member

Correct answer Be aware of local customs and remain flexible when working with team member Feedback The Project Manager needs to be proactive and learn what he can while also keeping flexible.

M3Q4 A project team has completed a few deliverables and would like to get approval on them. After meeting with a few of the stakeholders the project manager realizes that disagreements among them could lead to none of the deliverables being accepted. What should the project manager do next? Meet with the team and inform them to update the deliverables immediately Have a meeting with the stakeholders to understand the root cause of the disagreements Update the project management plan with the new requirements to get the deliverables accepted Implement a change request to modify the scope of the project

Correct answer Have a meeting with the stakeholders to understand the root cause of the disagreements Feedback The best course of action would be to meet with the stakeholders and find out what is causing the disagreement and then come up with a solution based on the main cause.

M3Q5 A project’s sponsor has been replaced by a large PMO due to the nature of the project and the effect on the organization. What should the project manager do in this situation? Modify the communications management plan to the PMO Follow the original communications management plan Schedule a meeting with the PMO and the team, but continue to follow the original communications management plan Guarantee that the PMO members receive the project’s current status report

Correct answer Modify the communications management plan to the PMO Feedback The Project Manager needs to be proactive and respond to this change. The same communication that was planned for a sponsor will not necessarily work for this PMO.

M3Q6 A Project Manager identifies two new risks. These risks could impact a few key components. The Project Manager wants to reference additional information before presenting this new risk information. To which sources should the Project Manager refer to check if these are new risks? Risk register and risk report Risk register and Risk management plan Risk management plan and risk report Issue log and risk report

Correct answer Risk register and risk report Feedback The Project Manager must check the risk register and risk report to see if this is indeed a new risk and to see if there was action already planned around it.

M3Q7 An organization was following traditional methods has recently moved to agile methods. A senior member of the IT department is not knowledgeable on any agile methods. Since most of the projects will be IT-based projects, how should the project manager approach this situation? Ask the senior member to attend agile classes Coach the senior member on agile processes and values Manage the projects using agile and hybrid methods yourself Ask the team members to educate the senior member on the best practices of agile

Correct answer Coach the senior member on agile processes and values Feedback It would be best for the project manager to coach the senior member and to teach the values of agile and the corresponding processes. This would ensure the project gets more support and acceptance.

M3Q8 An organization has recently implemented agile methods to bring products to the market faster. Senior management would like to see rollouts being done within six months versus the traditional 18-month rollouts. What should the project manager do in this situation? Develop an approach using minimum viable products (MVP) Hire expert team members that specialize in particular skills Prioritize the product backlog based on what can be done the quickest on a project Implement a strict change management process to keep scope changes at a minimum

Correct answer Develop an approach using minimum viable products (MVP) Feedback By utilizing MVP’s the organization will be able to release products quicker to the market with minimal features. This will allow them to gain more feedback and develop the product more time.

M3Q9 A Project Manager working on a hybrid project meets with a key project stakeholder to understand how complex the project deliverables are. The stakeholder expresses fear and worries regarding the deliverables. What should the Project Manager do to ensure that the deliverables are accurate? Perform a feasibility study Have the sponsor meet with the stakeholder to resolve this issue Inform the stakeholder the team will fix all issues and add them to the issue log Conduct a risk assessment and present the result to the stakeholder

Correct answer Perform a feasibility study Feedback To ensure that the deliverable is realistic, the Project Manager needs to conduct a feasibility study and then evaluate the results.

M3Q10 A customer has agreed to accept the deliverable after it was built by the team. A few weeks later, the customer changes their mind and will not accept it. What should the Project Manager do? Review the acceptance criteria Review the quality management plan Review the requirements documentation Review the project charter

Correct answer Review the acceptance criteria Feedback The acceptance criteria are what needs to be met for the customer to accepted the deliverable.

M3Q11 A project manager working on a hybrid project has informed the team that they will need to identify the best communication methods for the project and any corresponding risk from these methods. The team will also help to identify the responses. What type of leadership is a project manager using here? Charismatic Laissez-faire Transformational Servant

Correct answer Laissez-faire Feedback Laissez-faire is when the project manager is hands-off and allows the team to make their own decisions.

M3Q12 An organization has just adopted a hybrid approach to all internal projects. They have conducted hybrid training for all of the internal project managers. After a few of the projects have started, the PMO has noticed the team members are having major issues conducting the project work due to team members working slow or have issues with each other. What could’ve gone wrong in the training for the project managers? The training did not include team members The training didn’t teach the principles of servant leadership Training didn’t teach how project managers should assign work to the team Training didn’t teach about backlog prioritization

Correct answer The training didn’t teach the principles of servant leadership

M3Q13 The project team is working on a traditional project and has encountered a risk that could drastically impact the schedule. What should the project manager do first? Update the issues log with this new risk Review the risk management plan Meet with the project sponsor to alert them of the new risk Meet with the team to determine the correct response

Correct answer Review the risk management plan

M3Q14 A project team is having many communication issues on the project. This includes using inappropriate language towards each other. What should the project manager suggest in order to solve this problem? Resource management plan Team charter The performance assessment A penalty system for disorderly members

Correct answer Team charter Feedback Team charters are used on a project to set the ground rules for the team. This includes the use of inappropriate language and other personnel management tactics.

M3Q15 While working on an office relocation project, a team member has informed the project manager that the communication management plan is not needed for the project since everyone knows everyone. What should the project manager do in this situation? Removed the communication plan from the project Keep the communication Management in the project Request the team member be removed from the project Meet with the sponsor to understand if the communication management plan is really needed

Correct answer Keep the communication Management in the project Feedback The communication management plan is vital for the success of any project. Removing would likely cause misunderstanding and issues on the project.

M3Q16 The project team over the last few iterations has not been performing up to plan. What should the project manager do in this situation? Meet with the team and conduct coaching sessions Replace team members that are causing issues on the project Conduct assessments on individuals to identify who needs to be replaced on the team Stop the project work until the team has resolved all issues, then proceed

Correct answer Meet with the team and conduct coaching sessions Feedback Your best strength here will be to work with the team directly to address any performance issues.

M3Q17 A team is currently working on a hybrid project and many of the project requirements are not being met. Many senior stakeholders are unhappy with the progress so far. What should a project manager do to handle the situation? Remove the team members that are causing issues on the project Assess the team performance Schedule frequent meetings with the stakeholders to better understand the requirements Meet with the team and review the requirements document

Correct answer Schedule frequent meetings with the stakeholders to better understand the requirements Feedback It would be best to have the team meet with the stakeholders periodically throughout the project so they can gain feedback on what was done.

M3Q18 The sponsor and project team have agreed that the hybrid project has a suitable budget and accurate schedule. The Project Manager fears that unexpected events could threaten the project’s success. What should the Project Manager do first? Identify project risks, then assess those risks Ask the sponsor for additional funding to cover the unexpected events Schedule a meeting with the sponsor to address the potential impact of unexpected risks Execute the project since the budget and schedule are approved by the team

Correct answer Identify project risks, then assess those risks Feedback The Project Manager needs to familiarize himself with risks and their mitigation strategies.

M3Q19 A mid-size project with about 100 stakeholders is close to completion, so the Project Manager must prepare to officially close the project. How should the Project Manager obtain signoff on the acceptance of project deliverables? Ask the project sponsor to sign off Ask the steering committee to sign off Ask functional managers to sign off Ask the team to sign off

Correct answer Ask the project sponsor to sign off Feedback The sponsor provided the resources for the project and it is, therefore, his responsibility to officially sign off on the project deliverables.

M3Q20 An agile team is developing a new HR management software using hybrid methods. A couple of the iterations will be done by an outside consulting company. After the second iteration with the consulting company, the project manager learns that the component will be delayed by over three weeks. What should the project manager do first? Replace the consulting company Modify the project schedule to include the additional three weeks Ask the vendors if an increase in their fees will help to keep the project on schedule Review the procurement management plan

Correct answer Review the procurement management plan Feedback The first step the project manager should take would be to review how the project will handle conflicts with their external sellers. This would be documented in the procurement management plan.

M3Q21 An organization has decided to upgrade one of its key products. The decision is to use an agile approach. One of the key stakeholders is concerned that the upgrade may not meet user expectations. What should the project manager do to ensure the project is successful? Have the customers involved in selecting team members Ensure customers attend the iteration review meetings Hire team members that are experts in a particular skill Hire outside consultants when necessary to ensure customer acceptance

Correct answer Ensure customers attend the iteration review meetings Feedback One of the best ways to ensure the project is successful in the to meet the customer's requirements is to ensure that the customers are participating in giving feedback as the product is being developed. This would ensure that, in the end, the product will have met the requirements.

M3Q22 A hybrid project with a quality management plan states that project deliverables must be reviewed every other week. The last two deliverables have missed this requirement. What should the project manager do in this situation? Inform the sponsor of this issue Modify the quality management plan to check the deliverables later Have the team check the deliverable weekly Use a cause-and-effect diagram for root cause analysis

Correct answer Use a cause-and-effect diagram for root cause analysis Feedback By understanding the root cause of the issue, the Project Manager may avoid this type of problem later on in this and other projects.

M3Q23 A company wants to reduce costs by insulating its office building. The local government provides most of the cost due to the energy saving of the project. After the project start, the Project Manager learns that the project will not qualify. What should the project manager do next? Add the issue to the Issue Log Add the risk to the risk register Make use of the contingency reserve File a change request

Correct answer Add the issue to the Issue Log Feedback Logging the issue first means that it can be analyzed and understood by the project team and all stakeholders.

M3Q24 The project team has completed building the deliverables for the project. Upon inspection by the customers, they notice a few missing requirements. What should the project manager do to fix this issue? Inform the customers the feature is not needed Implement a change request to remove the missing features Implement a change request to add the additional feature Add this to the issue log

Correct answer Implement a change request to add the additional feature Feedback A project is supposed to be completed scope within a given time and budget. In this situation, it would be best to implement the change request to ensure all the features that were originally part of the scope to get completed.

M3Q25 A key stakeholder on an agile project has requested that iterations deliver a product at the end and not over many increments. What should the project manager do in this situation? Inform the stakeholders of the benefits of incremental deliveries Inform the team to only deliver the product at the end of the project Inform the product owner of this issue Meet with the team to discuss how to resolve this issue

Correct answer Inform the stakeholders of the benefits of incremental deliveries Feedback It is important that men following agile methods that the concept of incremental deliveries followed in order to maximize its benefits. The best course of action would be to train is key stakeholders on these benefits.

M3Q26 During the daily standup meeting, a team member has informed the others that the IT department is having an issue with the server that is needed to complete the Sprint. What should the project manager do in the situation? Ask the team member to speak to the IT department to resolve this issue quickly Call the IT department to inform them this issue needs to resolve quickly After the meeting, analyze this issue and work with the IT department to resolve this issue Ask the project sponsor to discuss this issue with the IT department

Correct answer After the meeting, analyze this issue and work with the IT department to resolve this issue Feedback Part of working on an agile project is to be a servant leader remove any external issues that can affect the project team. These impairments can be things such as IT related issues.

M3Q27 A hybrid project currently has eight deliverables that must get done for the project to be completed. A key stakeholder is concerned that one of the deliverables will not be done correctly. What should the project manager do to handle this situation? (Choose 2) Remove this deliverable from the project Stop the project immediately until this dispute can be solved Review the scope statement and other project documents Inform the stakeholder that all deliverables will be completed correctly Meet with the stakeholder to understand their concerns Update the project sponsor about the concerns the stakeholder is having

Correct answers Review the scope statement and other project documents Meet with the stakeholder to understand their concerns Feedback The best action here would be to first review the scope statement and other project documents to understand the main requirements of the deliverables and then meet with the stakeholders to understand what their concerns are. This way, the project manager can find the root cause of the concerns and hopefully resolve them.

M3Q28 A project manager has just been assigned to work on a hybrid project at the client site. The client site includes a variety of functional managers and key stakeholders for the project. The organization's senior management is concerned that the project will not meet all of the different stakeholder's needs. What should the project manager do to address this concern? Conduct stakeholder analysis and determine the needs of all stakeholders Meet with the functional managers and prioritize their needs Meet with key stakeholders and prioritize their needs Inform the project team that they must meet the needs of the senior management of the organization

Correct answer Conduct stakeholder analysis and determine the needs of all stakeholders Feedback The best approach here would be to conduct stakeholder analysis for all stakeholders, not prioritize one group over another.

M3Q29 The project has three team members working on three separate tasks at the same time. The project manager is worried that when these tasks come together, they may not function well. What should the project manager do in this situation? Identify potential conflicts, and then arrange for a regular meeting with the members to review each other’s work Decide which members work should be prioritized Document conflicts as they occur and take action to remedy any problems that arise Continue to let all members work simultaneously, recognizing that conflicts can be addressed at a later date

Correct answer Identify potential conflicts, and then arrange for a regular meeting with the members to review each other’s work Feedback The PM should ensure consistent communication is done correctly throughout the development to identify risks or issue early.

M3Q30 A Project manager has noticed that a hybrid project was behind schedule and has implemented new resources to speed up the work. This method did not work and the project is still behind schedule. The project manager has decided to escalate this issue. What should the Project Manager do first? Refer to the change management plan Review the stakeholder engagement plan Refer to the communications management plan Review the risk management plan

Correct answer Refer to the communications management plan Feedback The communications management plan will detail how the project communications will occur. This includes how to escalate issues.

M3Q31 A recently completed agile project that spanned multiple countries over a period of two years has led to major dissatisfaction with the key stakeholders. They claim the project took too long and did not deliver on all promises. What actions should the project manager have taken to prevent this outcome? (Choose 2) Engage the stakeholders throughout the project by conducting Sprint review meetings Implement change management process requiring a written change request Ensure changes to the project scope could not have been done once the plan was approved Allow customers to change the scope as needed as project was progressing Ensure customers communicated with the project manager only and not the team

Correct answers Engage the stakeholders throughout the project by conducting Sprint review meetings Allow customers to change the scope as needed as project was progressing Feedback In agile practices, is best to ensure the stakeholders are engaged throughout the project and are allowed to change the scope that is needed.

M3Q32 An agile project has completed four iterations so far. One of the senior executives would like an update on the work that has been completed. What would be the best way to update the senior executive? Email the senior executive a list of the features that have been completed Make the project status document available on the company intranet so the senior executive can check it when he has free time Ask the project management office for guidance on the best method to update the senior executive Ask the senior executive to attend a one-on-one meeting with you to explain the project progress

Correct answer Ask the senior executive to attend a one-on-one meeting with you to explain the project progress Feedback The best way to communicate project information and resolve issues is usually face-to-face. This meeting with the to a better overall session where the executive will be able to get his questions answered and better understand what’s happening on the project.

M3Q33 A project manager working on a mission-critical product development hybrid project has noticed that the project sponsor has not been communicating or engage in the project. This may lead to schedule delays since deliverables acceptance may not occur when needed. What should the project manager do in this situation? Meet with the sponsor to discuss the issue and to brainstorm solutions Inform the sponsor of this issue and what it could mean for the project schedule Keep working on the project and hope that this sponsor engages later Send the communications management plan to the sponsor for review

Correct answer Meet with the sponsor to discuss the issue and to brainstorm solutions Feedback The best option here would be to meet with the sponsor or to discuss this issue and then to come up with a resolution to it.

M3Q34 A hybrid project deliverable is being built by the team. Based on the originally approved plan, 650 products were developed. The project team randomly chooses 50 products to evaluate against the quality plan. What is the project team undertaking? Control procurement Statistical sampling Process audit Quality assurance

Correct answer Statistical sampling Feedback Statistical sampling involves choosing part of a population of interest for inspection.

M3Q35 A vendor has informed the project team that the product description was incorrect and the vendor will not fix any issues with the finished product. What should the project manager do first? Check the service level agreement (SLA) with the vendor Review the procurement management plan and agreements Check the risk register Review the risk management plan and document lessons learned

Correct answer Review the procurement management plan and agreements Feedback The first action should be to review the contract and the procurement management plan to understand what steps should be taken next.

M3Q36 A project manager has noticed that the finance department is not sending the required funds to the project account in order to fund the work on the project. The finance department claim this project will not have any value to the organization. The project should stop immediately. What should the project manager do first in the situation? Immediately terminate the project and release the team Schedule a meeting with the finance department to better understand what is the main issue Report this issue to the sponsor and have the sponsor meet with the finance department Reschedule the project work until the issue can be resolved

Correct answer Schedule a meeting with the finance department to better understand what is the main issue Feedback Before taking any actions, the project manager should have a better understanding of what the issues are and how they can be fixed.

M3Q37 A company starts implementing scrum. About halfway through the first sprint, communication issues develop. Some project team members are not in sync with other team members. What is the cause of this communications gap? The communications management plan has not been developed Daily standup meetings were not held or enforced The project sprint board has not been updated The project status dashboard has not been updated

Correct answer Daily standup meetings were not held or enforced Feedback The daily standup meeting is where team members are able to present their issues and say what they are working on during that day.

M3Q38 A team is working on a hybrid project. Due to the different interpretations of the project requirements, the deliverables are not aligned with the expectations of the customers. They say the product at delivery is failing to perform correctly. What steps should the project manager have taken to prevent this? Submit a change request to adjust the project scope Update the project management plan in order to get back on track Ensure the team receives continuous feedback from customers Ensure the team understands all additional project requirements

Correct answer Ensure the team receives continuous feedback from customers Feedback The team should get continuous feedback from the customers to ensure there are building the correct product for the customer. Feedback should be given throughout the project.

M3Q39 While reviewing the issues log, the Project Manager notices that tasks assigned to three team members have an SPI of .7. What should be done? Notify the members to complete the tasks quickly in order to avoid introducing extra project time Document the issue and escalate to the project sponsor Ask the team members to explain why tasks were delayed and how they will get back on schedule Work with the team members to review the tasks and decide on strategies for solutions

Correct answer Work with the team members to review the tasks and decide on strategies for solutions Feedback The Project Manager needs to review the activities with the team members and identify solutions.

M3Q40 A project manager is working with a project team. The team has agreed on a solution to a major issue and is about to implement the solution. In what phase of development is the team in? Storming Norming Forming Performing

Correct answer Norming Feedback In the norming phase, the team has come to a solution on issues they had in the storming phase. They can then start the work next in the performing stage.

M3Q41 A new software development project is having an issue where key stakeholders are given requirements that are opposites of each other. This has led to a delay in the planning of the project. The project manager has set up a meeting with the stakeholders to resolve this. What should the project manager do in this meeting? Work with the two stakeholders to understand the main issue and select a requirement that is best for the value the project will deliver Work with the two stakeholders and select a requirement that is more cost-effective Inform the two stakeholders that this must be settled immediately or the project will be delayed Inform the two stakeholders that both requirements can be implemented

Correct answer Work with the two stakeholders to understand the main issue and select a requirement that is best for the value the project will deliver Feedback The best option here would be to work with the stakeholders and find the requirement that best benefits all projects and not just something that is more cost-effective or satisfies one of them.

M3Q42 A project team has fixed a software error on the company PMIS. This error may occur in other projects that may happen in the future. Which document should be updated to ensure this error is fixed going forward? The issue log The risk report Communication management plan The lessons learned register

Correct answer The lessons learned register Feedback The lessons learned register can be used for future projects to help avoid past project issues.

M3Q43 A project manager overhears a conversation with two team members that a component will likely fail the customer's acceptance due to its performance. The project manager didn’t think it could happen. What should the Project Manager do? Update the risk register with the new risk and assess its possibility Inform the team members you overheard them and then explain to the sponsor why this may happen Have the other team members confront the members and resolve the issue Have the members work with the customers and implement a solution before the component fails

Correct answer Update the risk register with the new risk and assess its possibility Feedback The Project Manager needs to proactively approach this. By updating the risk register and assessing the risk, the project will be able to handle the risk.

M3Q44 A project manager has just gotten a job in an organization moving towards agile methods. The agile team claims that the organization's key stakeholders think agile methods are chaotic and will not work. This has led to less engagement by them. What should the project manager do in this situation? Inform the stakeholders that agile methods produce more valuable deliverables than traditional Inform the stakeholders that agile projects will allow deliverables to be delivered quicker Train the stakeholders on the values of agile processes and artifacts Have the stakeholders prioritize the product backlog

Correct answer Train the stakeholders on the values of agile processes and artifacts Feedback The best option would be to train the stakeholders on the main value of agile practices. This will allow them to see if this is best for the organization.

M3Q45 During a major company development project, a team member is having an issue conducting some of the work. The team member says working with the other member's team is difficult and the work is becoming more complex. What should the project manager do in this situation? Speak with the HR department to replace the team member with someone more suitable for the project Inform the project sponsor of this issue in the potential delays Reassign the team member to work that best suits his skills Provide coaching and skill development to the team member as the project is progressing

Correct answer Provide coaching and skill development to the team member as the project is progressing Feedback One of the most important tasks of being a project manager is to ensure members have the right training to conduct the work on the project.

M3Q46 An organization is starting to deliver projects using a hybrid approach. Some members are very knowledgeable about agile and some have never used it before. The inconsistent knowledge is leading the agile parts to fall behind. What should the manager do in this situation? Allow team members that are not knowledgeable in agile to only work on the traditional parts of the project Implement a schedule change to account for the delay Research and budget for agile and traditional methods to be taught to the entire team Conduct the project using a traditional method only

Correct answer Research and budget for agile and traditional methods to be taught to the entire team Feedback It is important to have consistent implementation of project management methods. This can only be done if the team has the same knowledge about the different methods.

M3Q47 An approved change request to fix a major component on a deliverable has failed. When the change request was implemented, it failed and caused a larger issue on the project. What plan should the project manager use to escalate this major issue? Communications management plan Stakeholder engagement plan Change management plan Issue management plan

Correct answer Communications management plan

M3Q48 There are concerns about the cost risk of adding a vendor to complete a major section of the project. The sponsor informs the project manager he will not approve any cost increase in the future. What type of contract should be used? A cost plus fixed fee contract A time and material contract A cost plus incentive fee contract A firm fixed price contract

Correct answer A firm fixed price contract Feedback A firm fixed price contract is a type of contract where the buyer pays the seller a set amount for all work performed. This contract has the lowest risk for the buyer.

M3Q49 A major application redesign hybrid project has just been completed and the project manager is about to close the project. What should the project manager do during closing? Meet with the project sponsor to get acceptance of the deliverables Ensure all items on the product backlog is completed Ensure the product and knowledge is transferred to operation Have the team conduct a final inspection of the product

Correct answer Ensure the product and knowledge is transferred to operation Feedback During closing, you would transfer the knowledge and product. You would then release the team and transfer the project report.

M3Q50 A project manager working on an agile project has notice one team member spending a few hours each day working on their personal tasks. The project manager informs the member to stop doing this and only work on the sprint. What problem solving method is this? Forcing Smoothing Compromising Collaborating

Correct answer Forcing Feedback This method is forcing since the PM is telling the team member what to do with no other options or input from the team member.

M3Q51 A few new risks for a project are identified by two senior team members. These risks could affect the overall project schedule. What should the project manager do next with these risks? Review the risk report Review the organizational process assets and risk register Refer to the schedule management plan and the risk report Add risks to the risk register and then analyze how they will impact the project

Correct answer Add risks to the risk register and then analyze how they will impact the project Feedback The first step would be to update the risk register and then analyze the new risks.

M3Q52 The Project Manager provided training for the entire team on the specifics of the company processes that the project supports. A few months later, new team members were added and lacked the needed training. This has caused conflict on the project. What should the project manager do in this situation? Have the new team members seek help from senior members Ask a senior member to conduct the training Provide a second round of training to all new members Inform the new members they will learn as the project is progressing from senior members

Correct answer Provide a second round of training to all new members Feedback It is the PM's responsibility to make sure that the new members are adequately trained. This method provides that training.

M3Q53 The project manager is working on an agile project that requires complex software development. Two team members are having a hard time on the sprint with the work. They ask the project manager for help. What should the project manager do? Tell them to look up what training they need online and the project will cover the cost Tell the two team members to ask senior team members to help them Coach them on finding the best way for them to learn this information quickly and then follow-up Inform them you will move those complex tasks to more knowledgeable members

Correct answer Coach them on finding the best way for them to learn this information quickly and then follow-up Feedback The best solution here would be to coach the team member and get them the required knowledge as quickly as possible so as to minimize the effects on the project.

M3Q54 At the start of project execution, the project manager finds out that a team member will be unavailable due to a medical emergency. This might cause a delay to the project schedule for one month. The project manager has requested a new temporary resource from the project management office. What should the project manager do? Extend the project schedule by one month Ask the project sponsor for an additional team member to replace the absent member Update the risk register Stop the project until the team member returns

Correct answer Update the risk register Feedback Since the team member being held might cause a delay to the project schedule, it would be best to add this as a risk to the risk register.

M3Q55 An agile Project iteration just ended. A team member tells the project manager that a task was done during the iteration and was implemented incorrectly, causing the customer to reject the feature. The Project Manager wants to prevent this scenario in the future. When is an appropriate time to discuss this issue? During the retrospective In the iteration review meeting During the next iteration planning meeting In the next daily standup meeting

Correct answer During the retrospective Feedback The retrospective allows issues identified and discussed in a timely fashion along with ideas for improvement by the agile team.

M3Q56 A senior sponsor is discussing the complexity of project deliverables with the Project Manager two weeks before the hybrid project is initiated. The sponsor feels the project will fail to produce the deliverable in an adequate time. The Project Manager wants to ensure that the deliverables are accurate. What should the project manager do next? Revise the project charter Documented in the issue log for later review Identify threats and document them in the risk register Conduct a feasibility study of the project deliverables

Correct answer Conduct a feasibility study of the project deliverables Feedback The feasibility study will support the business case to begin a new project.

M3Q57 While working on a complicated project, team members are often having discussions with each other and customers. Some of these communications are being done offline without the knowledge of the project manager. This is leading to a major communication issue. What should the project manager do in this situation? Inform the team to follow the communication management plan only Have the project sponsor speak with the customers and the team members Host a meeting with the team to understand why these communications are happening and take the necessary actions to resolve this issue Allow the team to keep having off-line discussions

Correct answer Host a meeting with the team to understand why these communications are happening and take the necessary actions to resolve this issue Feedback Since this is leading to a communication issue, the project manager should take action to solve this problem. The best option here would be to meet with the team and understand why this is happening, then implement the solution.

M3Q58 An agile project has completed nine iterations with two releases. While some stakeholders are participating, others are not. Some of the stakeholders claim this new product may decrease the value that the company is offering to its customers and the company may lose market share. What should the project manager have done at the beginning of the project to ensure this doesn’t happen again? Meet with each individual stakeholder and explain the benefits of the project Create the project management plan before getting the project initiated Try to have all the stakeholders give inputs into the design of the new product Have the product owner speak with the stakeholders to explain the benefits of the new product

Correct answer Try to have all the stakeholders give inputs into the design of the new product Feedback When a project is first initiated, it is important to have all stakeholders involved understand the main benefits of the project before the project work starts.

M3DD5 Place Tuckman's Five Stages to a situation - Correct answer The team is learning each other names Forming One member doesn't agree with another members advice Storming Members come to an agreement Norming Team is released Adjourning

M3DD6 Match the risk response with its description. - Correct answer Informing other project managers of a new method to create a function Share Have the program management team, work on fixing the component Escalate Removing a work package from the WBS Avoid