TIA 2 & 3

Question 1

M2Q1 A Project Manager wants to estimate the duration of an activity. He asks a few team members. One member says it can be done in 5 days. The other member in 15 days. The third member says in 35 days.

Using the triangular estimating technique, what is the duration of the activity?

18 days

15 days

13 days

21 days

Answer 1

Correct answer
18 days

Feedback
Using the Triangular formula: [Pessimistic estimate + Most likely estimate + Optimistic estimate]/3 = Therefore, [5 + 15 + 35]/3 = 18.

Question 2

M2Q2 An organization has moved from traditional to agile methods and is now conducting its first agile project. The newly appointed product owner would like the team to prioritize the features as soon as possible so they can start the sprints immediately.

What should the project manager do in this scenario?

Inform the team to prioritize the features and store them in the product backlog

Educate the product owner on the benefits of having him prioritize the features

Work with the team to prioritize the features and store them in the product backlog

Inform the product owner that prioritizing the feature is not needed

Answer 2

Correct answer
Educate the product owner on the benefits of having him prioritize the features

Feedback
On an agile project, it is important for the product owner to prioritize the features and store them in the product backlog. If the product owner refuses, then the project manager should educate them on the benefits of doing this.

Question 3

M2Q3 A smartphone company reports that customers are complaining that a new phone is very slow to boot, while others are saying it boots times are okay. A Project Manager needs to determine if something needs to be changed during the production of the smartphone.

Which tool or technique can the Project Manager use for this?

Cost of Quality

Affinity diagram

Control chart

Histogram

Answer 3

Correct answer
Control chart

Feedback
Control charts are used to determine whether or not a process is stable or has predictable performance.

Question 4

M2Q4 A product deliverable has failed acceptance testing. The sponsor says the deliverable was not created as per the original scope.

What should the project manager do to avoid this in the future?

Have the team create the scope statement

Review the change management plan

Ensure a scope management plan is created

Have the team demo the finished product

Answer 4

Correct answer
Ensure a scope management plan is created

Feedback
A scope management plan documents how the project and product scope will be defined, validated and controlled.

Question 5

M2Q5 A customer is unwilling to accept the deliverable since it was not functioning the way they expected it. A Project Manager is evaluating what could have been done differently to avoid this.

What should the Project Manager have done?

Assess and evaluate the scope management plan

Create the work breakdown structure (WBS) dictionary

Ensure that the quality metrics are defined

Review the requirements documentation

Answer 5

Correct answer
Ensure that the quality metrics are defined

Feedback
Quality metrics are a description of a project or product attribute and how to measure it.

Question 6

M2Q6 A team working on a hybrid project is frustrated with the customers due to the constant changing of the project scope. When the team completes a release, the customers will then ask for the work to be redone. This has led to major delays in the project schedule.

What can the project manager do to prevent this from happening while the project is progressing?

Have the team invite the customers to the daily standup meetings and take feedback from them

Ensure customers are invited to the sprint review meeting to give feedback

Inform the project sponsor about this issue

Inform the customers that changes should not be made after the work has been completed

Answer 6

Correct answer
Ensure customers are invited to the sprint review meeting to give feedback

Feedback
If their constant changes to a deliverable, it would be best to invite the customers or have them participate more in the Sprint review meetings to give more feedback as it is being built.

Question 7

M2Q7 The project manager created a charter for a new software project. A senior stakeholder feels this project will have a negative impact on her employees.

What should the project manager do first?

Request for the project sponsor to speak with this stakeholder

Have the stakeholder meet with the team for a better explanation of the project

Document as a risk in the risk register

Have a meeting with the stakeholder to review the project objectives

Answer 7

Correct answer
Have a meeting with the stakeholder to review the project objectives

Feedback
The first thing the PM needs to do is to make sure the project objectives are well understood before taking any action.

Question 8

M2Q8 A project manager has been assigned to an ongoing project in the planning phase. The WBS has already been decomposed, but the project manager feels that more information will be needed in order to complete the project.

What will the project manager use to further decomposed the work?

Scope statement

WBS dictionary

Requirements management plan

Requirements documentation

Answer 8

Correct answer
WBS dictionary

Feedback
The best document for the user would be to WBS dictionary since it has detailed information about some of the work. After reviewing the WBS, the project manager can then determine what additional detailed meeting is needed.

Question 9

M2Q9 A company is creating a new technology product. The project manager has verified that the component work packages have been well-defined.

Which estimating technique should the project manager use to obtain an accurate cost estimate of the deliverables?

Analogous

Three-point

Bottom-up

Parametric

Answer 9

Correct answer
Bottom-up

Feedback
Bottom-up estimating is a method of estimating project duration or cost by aggregating the estimates of the lower-level components of the WBS.

Question 10

M2Q10 A key stakeholder is giving the team a hard time and is always arguing with team members. The stakeholder feels like no one understands him and knows how to communicate. If the issue is not resolved immediately, it could lead to the termination of the project.

What should the project manager do in this situation in regards to the team?

Inform them not to communicate with the stakeholder going forward

Have the stakeholder communicate with them through email only

Train the team on emotional intelligence

Inform the team to try to communicate with the stakeholder as the project is nearing completion

Answer 10

Correct answer
Train the team on emotional intelligence

Feedback
This solution would be to train the team on emotional intelligence so they can better communicate with the stakeholder and hopefully resolve this issue.

Question 11

M2Q11 A project is completing the deliverable and a key stakeholder will be unavailable for a few weeks during the project. This stakeholder will be the person to approve the deliverable.

What should the project manager do first?

Ensure that the issue log is updated

Request a replacement during the stakeholder’s absence

Setup a meeting with the sponsor to evaluate the situation

Finish the project and have another stakeholder approve the deliverable

Answer 11

Correct answer
Ensure that the issue log is updated

Feedback
The first thing the PM needs to do is to update the issue log and communicate this to the other stakeholders.

Question 12

M2Q12 A small team is working virtually on a hybrid project and is having a difficult time being committed to the project. This has led to work being incomplete and defects in completed work.

What should the project manager do first in this situation?

Speak with each team member individually to determine the root cause of this issue

Meet with the team as a whole and inform them of this issue and have them resolve it immediately

Meet with the project sponsor and inform him of this issue

Remove the team members that are having issues and replace them with more motivated members

Answer 12

Correct answer
Speak with each team member individually to determine the root cause of this issue

Feedback
The best solution would be to meet with each member individually since it is a small team to better understand what is causing this. Then work with the team to find a resolution.

Question 13

M2Q13 A hybrid project has been executed and a new regulatory law has been passed that mandates immediate compliance. This law will increase the project’s scope and cost schedule.

What should the project manager do first?

Update the risk register

Ensure the project management plan is up to date

Escalate this to the senior company management

Implement a change request

Answer 13

Correct answer
Implement a change request

Feedback
Since compliance is mandatory and it impacts the scope, and cost, a change request needs to be submitted.

Question 14

M2Q14 A deliverable on the project’s critical path is behind schedule. The cost performance index (CPI) is 1.3. The project manager wants it back on schedule.

What is the most likely outcome for this deliverable?

There will be activities performed in parallel

There will be a revised scope

There will be an increase in costs and risks

There will be rework

Answer 14

Correct answer
There will be an increase in costs and risks

Feedback
The Cost Performance Index (CPI) is above 1. Therefore the project is spending money at a rate lower than planned. It would be best to crash this deliverable to complete it sooner. This will generally increase cost and risk.

Question 15

M2Q15 A scrum team is having a difficult time staying on schedule. The PMO is concerned that this delay can cause the project to lose value. The project manager realizes that this is caused by team members not having the correct skills.

What should the project manager do in this situation?

Meet with the team and inform them of the deadlines they have to meet

Increase the project schedule to account for the delays

Find the correct training for the team members that needs it

Inform the PMO this is normal on a project

Answer 15

Correct answer
Find the correct training for the team members that needs it

Feedback
The project manager should ensure the team members are adequately trained while working on a project.

Question 16

M2Q16 The project manager discovers that a senior stakeholder is asking a team member for project information. This is causing an issue with the team completing their work.

Which should the project manager do first?

Review the stakeholder register

Refer to the project management information system (PMIS)

Send the stakeholder the information yourself

Review the communications management plan

Answer 16

Correct answer
Review the communications management plan

Feedback
A communications management plan is established to ensure that the appropriate messages are communicated to stakeholders in various formats and various means as defined by the communication strategy.

Question 17

M2Q17 The agile project team has complained that the product owner has prioritized the product backlog with everything as being critical. The team is not sure what to work on next.

What should the project manager do in this situation?

Have the team choose what is the most important to start with first

Have the team reprioritize the entire product backlog

Have the team prioritize the work based on what can be finished the fastest

Meet with the product owner and educated him on why the product backlog should be reprioritize based on value

Answer 17

Correct answer
Meet with the product owner and educated him on why the product backlog should be reprioritize based on value

Feedback
Prioritization of the product backlog should be done by the product owner, not the product team. It would be best for the project manager to educate the product owner on the values of doing this.

Question 18

M2Q18 An organization has signed a fixed price contract with the vendor to upgrade its current network. The project manager thinks that due to certain network components, the project might be delayed by more than two months. The vendor has stated this will not happen.

What should the project manager do in this situation?

Update the procurement management plan with this potential issue

Update the risk register and risk responses

Implement a change request to extend the project schedule by two months

Hire a new vendor on standby in case the vendor delays the project

Answer 18

Correct answer
Update the risk register and risk responses

Feedback
Since this is a risk that can affect the project schedule, the project manager should add the risk to the risk register with a corresponding response.

Question 19

M2Q19 A project manager is working with a customer who submitted over 10 new scope changes for an existing software development project. The project manager feels this is unnecessary due to the type of software being made.

What should the project manager do next?

Hold a meeting with the customer to request that the number of new requests is reduced

Define the number of changes with the sponsor

Organize a meeting with the team to set expectations

Analyze the scope management plan

Answer 19

Correct answer
Analyze the scope management plan

Feedback
The scope management plan documents how the project and product scope will be defined, developed, monitored, controlled and validated. The document provides guidance and direction on how the scope will be managed throughout the project.

Question 20

M2Q20 A project manager is working on a large project for a global corporation. After conducting a stakeholder analysis, the project manager decides the best way to communicate would be through virtual meetings. The sponsor would prefer emails since it is what the organization uses the most.

What should the project manager do in this situation?

Inform the team they should use emails going forward

Meet with the project sponsor and educate him on the benefits of virtual meetings over emails

Change the communication management plan to reflect emails

Ask the PMO what would be best for this project

Answer 20

Correct answer
Meet with the project sponsor and educate him on the benefits of virtual meetings over emails

Feedback
The project manager should always be willing to educate stakeholders on the benefits of using communication methods that are better suited to the project.

Question 21

M2Q21 A project is 9 months into execution. The Project Manager computes that the schedule performance index (SPI) is .60. The SPI was .9 in month 1, .8 in month 4 and .7 in month 8.

What should the project do in this situation?

Issue a change request

Hire new team members to complete the work faster

Crash the project schedule

Utilize the management reserve

Answer 21

Correct answer
Issue a change request

Feedback
Since the project is behind schedule and the trend analysis shows that this will continue, the best course of action is to update the project management plan with a new realistic schedule.

Question 22

M2Q22 As a project is being implemented. A key stakeholder communicates to the project manager that the requirements of the project may have changed. These changes may significantly impact the project scope.

What should the project manager do in this situation?

Update the risk register and identify risk responses

Redo the scope statement

Use the contingency reserve and update the risk mitigation plan

Compute the current earned value management (EVM)

Answer 22

Correct answer
Update the risk register and identify risk responses

Feedback
These new requirements may pose additional risks. These risks need to be documented and appropriate responses need to be identified.

Question 23

M2Q23 The agile project has just released a minimum viable product (MVP) to the customers and the company. A few of the customers have complained that it is lacking a large number of features and is not very useful.

What should the project manager do first in this scenario?

Pullback the release until it has the right amount of features

Inform the team to add the required features immediately

Educate the customers on the value of an MVP

Ask the product owner to meet with the customers to discuss this issue

Answer 23

Correct answer
Educate the customers on the value of an MVP

Feedback
The best-case scenario would be to educate the customers on the usage and value of an MVP and why it lacks certain features.

Question 24

M2Q24 A project has the following characteristics:

-US$5 million budget
-Planned value of US$635,000
-Actual cost of US$655,000
-Earned value of US$545,000

Which statement is true about the current status of the project?

The project is ahead of schedule and under budget

The project is behind schedule and over budget

The project is ahead of schedule and over budget

The project is behind schedule and under budget

Answer 24

Correct answer
The project is behind schedule and over budget

Feedback
CV = EV - AC: 545 - 655 = -110, SV = EV - PV: 545 - 635 = -90, Negative cost variance means the project is over budget, Negative schedule variance means the project is behind schedule.

Question 25

M2Q25 A recent change to safety regulations will be implemented soon across the entire country. After analyzing the project management plan, the project manager realizes the project will not be in compliance.

What should the project manager do next?

Meet with the legal department and implement a change request to update the project plan

Add safety regulations as a risk to the risk register

Meet with the legal department and seek guidance

Update the project management plan and continue working

Answer 25

Correct answer
Meet with the legal department and implement a change request to update the project plan

Feedback
Since this is a regulation, the project manager should meet with the legal department and determine how to implement this across the project and then implement the change request.

Question 26

M2Q26 A project has been executed. The project must be completed fast. The project manager needs to quickly assign resources to meet project requirements.

What should the project manager do next?

Create the resource management plan

Conduct workshops

Acquire and train a team

Host a webinar

Answer 26

Correct answer
Acquire and train a team

Feedback
Once the project team is established, the project manager can then start developing them.

Question 27

M2Q27A new project manager is assigned to a new hybrid project and wants to start guiding the team toward project success. This project has been ongoing for the last three months.

What should the new project manager do first?

Review the project charter to understand the goals and deliverables

Review the lesson learned register by the former project manager

Stop the project until he understands all the project objectives

Review the project schedule to determine if extra time is required

Answer 27

Correct answer
Review the project charter to understand the goals and deliverables

Feedback
The Project Charter defines many aspects of the project which are critical to the new project manager’s understanding of the project strategy, as well as the tactical execution.

Question 28

M2Q28 The project manager working on an agile project has received many emails from team members complaining that other members are interrupting them and causing them to delay their work. This is happening on a daily basis and may affect the project schedule.

What can the project manager do to resolve this?

Have the team conduct the daily standup meeting more than once per day

Meet with all team members and find out the root cause of this issue and work with the team for a solution

Meet with each member individually and inform them not to interrupt each other

Coach the team on the benefits of solving problems on their own

Answer 28

Correct answer
Meet with all team members and find out the root cause of this issue and work with the team for a solution

Feedback
Once there is an issue on a project with team members, it is best for the project manager to meet with the team and facilitate them to find the main cause of an issue and to resolve that issue.

Question 29

M2Q29 A Project Manager receives a list of assumptions, a few restrictions from the PMO and a preliminary scope from the sponsor.

What should the project manager do next?

Review or create the business case

Build the project team

Build the project schedule

Ensure project charter approval

Answer 29

Correct answer
Review or create the business case

Feedback
The business case should be done before a charter can be written.

Question 30

M2Q30 A project manager wants to estimate the duration for the creation of a complex function. A subject matter expert says the function can be done as early as 20 days, as late as 70 days and will most likely take 30 days.

What is the estimated development duration for this function?

20 Days

30 Days

70 Days

35 Days

Answer 30

Correct answer
35 Days

Feedback
Using 3 point estimating: Beta Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (20 + (4*30) + 70)/6 = 35 days.

Question 31

M2Q31 A project manager joins a project with a worldwide distributed virtual team and a budget that is fixed and a scope that is driven by certain regulations.

What should the Project Manager do to avoid any scope creep?

Ask that all team members report all work to the project manager only

Have teams do weekly meetings

Put any changes to scope through a formal approval process

Don’t allow stakeholders to directly interact with the members

Answer 31

Correct answer
Put any changes to scope through a formal approval process

Feedback
Scope creep can be avoided by adherence to the agreed upon change management process.

Question 32

M2Q32 The project manager and the team are currently reviewing the risk register and the corresponding responses. They have determined that most of the severe risks are no longer a threat to the project.

What should the project manager and the team do with the other less severe risks?

Remove them from the risk register since they will not have much impact

Remove contingency reserves from the project plan

Inform the project sponsor of this accomplishment

Reevaluate the risks and reprioritize the risk register

Answer 32

Correct answer
Reevaluate the risks and reprioritize the risk register

Feedback
The best course of action would be to reevaluate the risk and then reprioritize the risk register. Risk consistently changes on a daily basis and reevaluation should be done consistently throughout the project.

Question 33

M2Q33 A project manager has updated the work performance information of a hybrid project with an SPI of 1.2 and CPI of .78.

What should the project manager review on this project?

Review the budget since the project is over budget and ahead of schedule

Review the schedule since the project is behind schedule and under budget

Review both the budget and schedule since both are not as planned

Informed the sponsor the project is progressing as planned

Answer 33

Correct answer
Review the budget since the project is over budget and ahead of schedule

Feedback
CPI and SPI should both be 1 and over. Any value under 1 would indicate the project is over budget or behind schedule.

Question 34

M2Q34 A project is behind schedule by 20% due to an issue with a stakeholder giving wrong requirements. The project manager issued a change request, but the stakeholder claims he didn’t know about this change request.

What should the project manager do next?

Review the communications management and stakeholder engagement plans

Approve the change request

Meet with the project sponsor to better understand stakeholders communication needs

Update the communications management plan

Answer 34

Correct answer
Review the communications management and stakeholder engagement plans

Feedback
There is a communication issue on this project. The PM should first review the communication management plan and the engagement plan.

Question 35

M2Q35 A project sponsor requests the Project Manager to change a component to increase the customer likeability of the product.

What should the project manager do first?

Follow the perform integrated change control process

Immediately implement the change

Stop the project and enact the change

Reject the change since it is outside the scope

Answer 35

Correct answer
Follow the perform integrated change control process

Feedback
The perform integrated change control process is done to analyze a change and get it approved.

Question 36

M2Q36 A project manager has been managing an agile project for several months when an unexpected component of the project fails. The team thinks they can fix this without any impact on the project. If the team cannot fix it, it may delay the project significantly.

What should the project manager do?

Delay the project by a few weeks to have the team address the issue

Immediately inform the sponsor of this issue

Meet with the team to discuss how they will fix it and agree on a solution

Have the team work on the issue and hope to finish it on time

Answer 36

Correct answer
Meet with the team to discuss how they will fix it and agree on a solution

Feedback
The best course of action would be to meet with the team and determine how the conflict is said that if it’s possible.

Question 37

M2Q37 A key stakeholder on the project is very upset that they have not been included in the regular project communications. This has led to the stakeholder missing vital reports on the project performance.

What should the project manager do first to resolve this communications issue?

Meet with the stakeholder to understand why he wants the report

Review the project management plan

Implement a change request to fix the communications management plan

Meet with the team to understand why the stakeholder was not updated

Answer 37

Correct answer
Review the project management plan

Feedback
The best course of action would be to first review the project management plan which will include the communication and stakeholder engagement plan to better understand what communications should have taken place before trying to resolve this issue.

Question 38

M2Q38 One of the sprints on an agile project has become very complex. The product owner would like the work to be completed within four weeks, but the project manager thinks this may take longer.

What should the project manager do in this situation?

Inform the product owner that it will take a few more weeks to complete

Have the agile team work together to complete the work as fast as possible

Facilitate the team and push them to complete the work within four weeks

Hire an outside consultant to help the team

Answer 38

Correct answer
Have the agile team work together to complete the work as fast as possible

Feedback
It would be best to let this self-organized and cross-functional team work on the sprint as fast as they could while facilitating and coaching them to complete the work.

Question 39

M2Q39 A team is having a difficult time determining how long it should take to finish a particular feature. One senior programmer says the feature can be done in as little as 7 days but could take as long as 32 days. The other programmer said it would most likely take 14 days to complete.

What is the estimated development duration for the new product using the Beta estimation technique?

7 Days

16 Days

32 Days

18 Days

Answer 39

Correct answer
16 Days

Feedback
Using the Beta Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (7 + (4*14) + 32)/6 = 96/6 = 16 days.

Question 40

M2Q40 A project was just executed when the team noticed they would need to implement changes to the scope statement. The team cannot come to an agreement on how to implement these changes.

What should the Project Manager do first?

Hold a meeting with the project sponsor to address the issue

Ensure all team members understand the change management plan

Organize a meeting with team members and sponsor to review the impact of this change

Ensure all requested changes are applied to the project

Answer 40

Correct answer
Ensure all team members understand the change management plan

Feedback
The team and Project Manager must follow the agreed upon change management processes.

Question 41

M2Q41 After the project work is finished, the project team members are still being asked to do the following:

-Make minor modifications
-Solve technical and non-technical issues

The project manager wants to ensure the product now has operational support.

What should the Project Manager do?

Complete the delivery of the project

Examine the acceptance criteria

Formally release the project team

Fulfill the requests

Answer 41

Correct answer
Complete the delivery of the project

Feedback
Project closure happens once the project is complete. The PM should formally close the project and deliver the final product, service, or result.

Question 42

M2Q42 An organization has moved from traditional project management methods to agile methods. This was done so the project can output deliverables faster.

What two things should the project manager implement to ensure faster delivery on an agile project? (Choose 2)

Have the team work with the customers to prioritize the product backlog

Work with the product owner and educate him about prioritizing the product backlog

Delegate work to the project team based on their skill set to accomplish the work faster

Have the team delegate work to each other based on their skill set

Speak with the product owner to determine who should be delegating the work to the team

Answer 42

Correct answers
Work with the product owner and educate him about prioritizing the product backlog

Have the team delegate work to each other based on their skill set

Feedback
On an agile project, is important to have a product owner prioritize the product backlog. The team should be a self-organizing self-directed team. This means they will determine what work to do and who does the work.

Question 43

M2Q43 A draft of a project management plan is completed and needs to be sent to sponsors around the world. There is limited time and needs to get approved fast.

What should the project manager do in this situation?

Send the plan for the sponsors for review, and then meet with them all individually

Have each sponsor review the plan individually, adding any recommendation, and then hold a virtual meeting

Ask select sponsors to review particular sections of the plan

Organize individual meetings with only a few sponsors to walk them through the plan

Answer 43

Correct answer
Have each sponsor review the plan individually, adding any recommendation, and then hold a virtual meeting

Feedback
By sending the project management plan to the sponsors in advance, the PM can ensure that the virtual meeting is most productive.

Question 44

M2Q44 A project team on an agile project is having a difficult time getting along with each other. The constant conflict has led to the project being severely delayed.

What should the project manager do in this situation?

Meet with the project sponsor to discuss changing team members

Meet with each team member individually and give them solutions on the issues

Meet with the team and demonstrate how the conflict is affecting the project

Organize meetings in different face-to-face activities with the team to resolve these conflicts

Answer 44

Correct answer
Organize meetings in different face-to-face activities with the team to resolve these conflicts

Feedback
The best way to resolve team conflicts would be to have the team discuss these conflicts in a face-to-face session.

Question 45

M2Q45 A new agile virtual team is having difficulty communicating due to the complexities of the technology being used. They complain that the technology is very difficult to use and it leads to delays in communication.

What should the project manager do first in this situation?

Replace technology with a simpler technology

Review the training requirements for the technology and ensure the project team is trained

Request from the product owner additional funding for the team to work in the same environment

Inform the team to use the self-help feature in the software to learn

Answer 45

Correct answer
Review the training requirements for the technology and ensure the project team is trained

Feedback
It is up to the project manager to ensure the team is well trained in the development of the deliverables and the usage of technology on the project.

Question 46

M2Q46 An organization has transitioned from traditional project methods to agile methods. Many team members feel that the daily standup meetings are a waste of time.

What should the project manager do to handle this situation?

Inform them that the standup is optional

Educate them on the benefits of the daily standup

Inform the product owner of the noncompliance by the team

Inform them it is okay to have the standup just once a week

Answer 46

Correct answer
Educate them on the benefits of the daily standup

Feedback
When an organization moves from one method to the next, it is important for a project manager to educate the team on the benefits and processes within that method.

Question 47

M2Q47 An organization has been authorized to conduct a hybrid project that includes toxic materials. If the team is not trained on how to handle the materials, it will be a safety risk.

What should the project manager do in this situation?

Build the team with only resources who know how to handle the materials

Alert the sponsor and product owner of this risk

Update the risk register and risk management

Include mandatory training for the team in the project budget when planning the project

Answer 47

Correct answer
Include mandatory training for the team in the project budget when planning the project

Feedback
Since this is a safety risk and will happen if there are not trained, the best action would be to ensure the team is trained to handle the materials.

Question 48

M2Q48 A Project Manager is working on an agile team. The Project Manager realized that two members are having a very serious disagreement about an approach to fix a technical issue. They are not allowing each other to speak and raising their voices at each other.

In what phase of development is the team now?

Confronting

Attacking

Performing

Storming

Answer 48

Correct answer
Storming

Feedback
Storming is when the team is having issues and conflicts about getting the work done.

Question 49

M2Q49 An organization is looking to appoint a new project manager to an ongoing hybrid project. The PMO has selected a few candidates and would like to submit your information to senior management for a decision.

What should they submit in order for senior management to make a decision?

A set of projects each potential manager has managed before and their detailed outcomes

A set of projects each manager has managed and the performance of each project

A resume with certifications and business experience for each potential manager

Project management plans and documents that each manager has created before

Answer 49

Correct answer
A set of projects each manager has managed and the performance of each project

Feedback
When it comes to working with senior management is important to give them the least amount of information for them to make an educated decision. Anything else would have been too much information for senior management to review.

Question 50

M2Q50 An organization was able to complete an agile project on a budget of $85,000. A few months later, they decided to do a project that was almost the same as the previous project. But this time, the budget came out to be $125,000.

What could the project manager have done to prevent this increase in costs?

Work with the same resources as the previous project

Set a flat budget from the start of planning

Conduct an analysis of resource costs before planning the project

Reduce some of the work in the project scope

Answer 50

Correct answer
Conduct an analysis of resource costs before planning the project

Feedback
The best answer here would have been to conduct an analysis of the cost before planning the project. This way, they would have an expected budget before actually going to the detailed planning.

Question 51

M2Q51 The project manager has worked with the current customers on a previous traditional project. The customers have informed the project manager that this new agile project is delivering products that are not meeting the requirements.

What should the project manager do in this scenario?

Have the customers review and prioritize the product backlog

Tell the customers changes can be done once the product goes to operations

Stop the project to review the requirements

Inform the customers to attend the iteration review meetings

Answer 51

Correct answer
Inform the customers to attend the iteration review meetings

Feedback
The best course of action would be to inform the customers to attend iteration review meetings so they can give feedback as the product is being built.

Question 52

M2Q52 A customer on a traditional project has requested a major change to the scope of the project. The project manager has informed the sponsor of this change.

What should the project manager do next?

Submit a change request to the change control board for approval

Review how this change may affect other aspects of the project

Inform the customer the change cannot be done due to its impact

Stop the project until the change has been approved or disapproved

Answer 52

Correct answer
Review how this change may affect other aspects of the project

Feedback
What a change has been requested, the next step would be to assess how this change can impact all aspects of the project.

Question 53

M2Q53 A task in an iteration doesn’t get completed due to a team member’s personal issue that appeared two days before the iteration was finished but did not get resolved.

What should the project manager do to prevent this from happening again?

During the retrospective, inspect the issue

In the iteration review, address the issue

During the next iteration planning meeting, discuss the issue

In the next daily standup meeting, inspect the issue

Answer 53

Correct answer
During the retrospective, inspect the issue

Feedback
A retrospective is where the team will talk about what went right, what went wrong, lessons learned and what to improve for next time.

Question 54

M2Q54 A project manager working on an agile project and has noticed that some team members are experts and others are not. This has led to some tasks taking longer than expected, while some are completed soon. The Project Manager needs to enhance team performance.

What should the project manager do in this situation?

Implement the necessary training for all team members

Request that the senior level resources train others

Manage the expert resources and remove the others

Train the others yourself to ensure the team has equal skills

Answer 54

Correct answer
Implement the necessary training for all team members

Feedback
The PM must Implement training were necessary for all team members.

Question 55

M2Q55 You have been recently assigned a job as a project manager on an ongoing project. The customer has just requested a change to reduce the budget by 20%.

What should you do first?

Submit the change to the change control board

Meet with the team to discuss how this change may impact the project

Review the change management plan

Look for ways to reduce the schedule and scope to decrease the budget by 20%

Answer 55

Correct answer
Review the change management plan

Feedback
On a project, the first action a project manager should do is review the project documentations such as the change management plan, before taking any actions.

Question 56

M2Q56 While working on an agile project, a few team members are having an issue determining the best method to develop a feature in the software.

What should the project manager do to resolve this issue?

Conduct your own research and determine what method is best

Stop the project until the team has decided which method would be best

Meet with the team in an open setting and have a discussion on the different methods

Tell the team to select one method and continue to work

Answer 56

Correct answer
Meet with the team in an open setting and have a discussion on the different methods

Feedback
Anytime there is an issue between team members on a project, it’s best for the project manager to facilitate discussion in order to solve the problem.

Question 57

M2Q57 A project manager has been alerted by a key stakeholder on a recently approved project that the project management method is not sufficient for the project.

What should the project manager do next to resolve this issue?

Schedule a one-on-one discussion with this key stakeholder to understand their concern

Meet with the project sponsor to alert them of this concern

Update the issue log with this issue

Implement the change request to change the project management method

Answer 57

Correct answer
Schedule a one-on-one discussion with this key stakeholder to understand their concern

Feedback
Before taking any actions, the project manager should meet with the stakeholder to better understand what the concerns are about the methods.

Question 58

M2Q58 A project manager working on a construction project has received notification from the local safety authority that the working conditions for the workers may result in injuries.

What should the project manager do in this situation?

Immediately inform the sponsor about this situation

Meet with the workers and inform them of the situation

Immediately stop the project until the situation has been fixed

Call the safety authority and inform them you have fixed the issue

Answer 58

Correct answer
Immediately stop the project until the situation has been fixed

Feedback
Since this is a safety issue and may result in injuries, the best course of action would be to stop the project until the situation can be resolved. All other choices allow the project to continue operating.

Question 59

Correct answer
Organized by the product owner

Product Backlog

Will be decomposed into the WBS

Scope Statement

Limits the work in progress

Kanban

Answer 59

Correct answer
Organized by the product owner

Product Backlog

Will be decomposed into the WBS

Scope Statement

Limits the work in progress

Kanban

Question 60

Correct answer
Theory X

Micromanager

Theory Y

Employees like working

Herzberg’s Theory of Motivation

Hygiene agents

Answer 60

Correct answer
Theory X

Micromanager

Theory Y

Employees like working

Herzberg’s Theory of Motivation

Hygiene agents

Question 61

M3Q1 A team member has unexpectedly been out for more than one week due to reasons that no one knows about. This length of absence has caused the critical path to increase by two weeks.

What should the project manager do in this situation?

Immediately contact the PMO and hire a new team member

Call the team member to discuss the situation and identify solutions to the issue

Have other team members work overtime to complete the unfinished work

Ask the functional manager to contact the team member to discuss the situation

Answer 61

Correct answer
Call the team member to discuss the situation and identify solutions to the issue

Feedback
The most appropriate response would be to first contact the team member to see if there is a major personal issue and then, if possible, to come up with solutions to these issues to get the team member back to work.

Question 62

M3Q2 New members are added to an ongoing agile project. The original team members received basic training on business processes and new members do not have the same training.

What should the project manager do in this situation?

Ask the original team members to provide support and training for new team members

Inform new team members that they should ask the original members for help

Train all members together using a self-pace web portal

Inform the new members they will learn the processes over time

Answer 62

Correct answer
Ask the original team members to provide support and training for new team members

Feedback
It is the PM’s responsibility to make sure that the new members are adequately trained. This approach provides that training.

Question 63

M3Q3 A Project Manager is leading a project that has a diverse global agile team.

What should the Project Manager do to develop cultural sensitivity?

Discover each team member’s culture in-depth for several weeks

Seek help from PMO to obtain formal training in this area

Travel to each team member’s geographic location to meet face-to-face

Be aware of local customs and remain flexible when working with team member

Answer 63

Correct answer
Be aware of local customs and remain flexible when working with team member

Feedback
The Project Manager needs to be proactive and learn what he can while also keeping flexible.

Question 64

M3Q4 A project team has completed a few deliverables and would like to get approval on them. After meeting with a few of the stakeholders the project manager realizes that disagreements among them could lead to none of the deliverables being accepted.

What should the project manager do next?

Meet with the team and inform them to update the deliverables immediately

Have a meeting with the stakeholders to understand the root cause of the disagreements

Update the project management plan with the new requirements to get the deliverables accepted

Implement a change request to modify the scope of the project

Answer 64

Correct answer
Have a meeting with the stakeholders to understand the root cause of the disagreements

Feedback
The best course of action would be to meet with the stakeholders and find out what is causing the disagreement and then come up with a solution based on the main cause.

Question 65

M3Q5 A project’s sponsor has been replaced by a large PMO due to the nature of the project and the effect on the organization.

What should the project manager do in this situation?

Modify the communications management plan to the PMO

Follow the original communications management plan

Schedule a meeting with the PMO and the team, but continue to follow the original communications management plan

Guarantee that the PMO members receive the project’s current status report

Answer 65

Correct answer
Modify the communications management plan to the PMO

Feedback
The Project Manager needs to be proactive and respond to this change. The same communication that was planned for a sponsor will not necessarily work for this PMO.

Question 66

M3Q6 A Project Manager identifies two new risks. These risks could impact a few key components. The Project Manager wants to reference additional information before presenting this new risk information.

To which sources should the Project Manager refer to check if these are new risks?

Risk register and risk report

Risk register and Risk management plan

Risk management plan and risk report

Issue log and risk report

Answer 66

Correct answer
Risk register and risk report

Feedback
The Project Manager must check the risk register and risk report to see if this is indeed a new risk and to see if there was action already planned around it.

Question 67

M3Q7 An organization was following traditional methods has recently moved to agile methods. A senior member of the IT department is not knowledgeable on any agile methods.

Since most of the projects will be IT-based projects, how should the project manager approach this situation?

Ask the senior member to attend agile classes

Coach the senior member on agile processes and values

Manage the projects using agile and hybrid methods yourself

Ask the team members to educate the senior member on the best practices of agile

Answer 67

Correct answer
Coach the senior member on agile processes and values

Feedback
It would be best for the project manager to coach the senior member and to teach the values of agile and the corresponding processes. This would ensure the project gets more support and acceptance.

Question 68

M3Q8 An organization has recently implemented agile methods to bring products to the market faster. Senior management would like to see rollouts being done within six months versus the traditional 18-month rollouts.

What should the project manager do in this situation?

Develop an approach using minimum viable products (MVP)

Hire expert team members that specialize in particular skills

Prioritize the product backlog based on what can be done the quickest on a project

Implement a strict change management process to keep scope changes at a minimum

Answer 68

Correct answer
Develop an approach using minimum viable products (MVP)

Feedback
By utilizing MVP’s the organization will be able to release products quicker to the market with minimal features. This will allow them to gain more feedback and develop the product more time.

Question 69

M3Q9 A Project Manager working on a hybrid project meets with a key project stakeholder to understand how complex the project deliverables are. The stakeholder expresses fear and worries regarding the deliverables.

What should the Project Manager do to ensure that the deliverables are accurate?

Perform a feasibility study

Have the sponsor meet with the stakeholder to resolve this issue

Inform the stakeholder the team will fix all issues and add them to the issue log

Conduct a risk assessment and present the result to the stakeholder

Answer 69

Correct answer
Perform a feasibility study

Feedback
To ensure that the deliverable is realistic, the Project Manager needs to conduct a feasibility study and then evaluate the results.

Question 70

M3Q10 A customer has agreed to accept the deliverable after it was built by the team. A few weeks later, the customer changes their mind and will not accept it.

What should the Project Manager do?

Review the acceptance criteria

Review the quality management plan

Review the requirements documentation

Review the project charter

Answer 70

Correct answer
Review the acceptance criteria

Feedback
The acceptance criteria are what needs to be met for the customer to accepted the deliverable.

Question 71

M3Q11 A project manager working on a hybrid project has informed the team that they will need to identify the best communication methods for the project and any corresponding risk from these methods. The team will also help to identify the responses.

What type of leadership is a project manager using here?

Charismatic

Laissez-faire

Transformational

Servant

Answer 71

Correct answer
Laissez-faire

Feedback
Laissez-faire is when the project manager is hands-off and allows the team to make their own decisions.

Question 72

M3Q12 An organization has just adopted a hybrid approach to all internal projects. They have conducted hybrid training for all of the internal project managers. After a few of the projects have started, the PMO has noticed the team members are having major issues conducting the project work due to team members working slow or have issues with each other.

What could’ve gone wrong in the training for the project managers?

The training did not include team members

The training didn’t teach the principles of servant leadership

Training didn’t teach how project managers should assign work to the team

Training didn’t teach about backlog prioritization

Answer 72

Correct answer
The training didn’t teach the principles of servant leadership

Question 73

M3Q13 The project team is working on a traditional project and has encountered a risk that could drastically impact the schedule.

What should the project manager do first?

Update the issues log with this new risk

Review the risk management plan

Meet with the project sponsor to alert them of the new risk

Meet with the team to determine the correct response

Answer 73

Correct answer
Review the risk management plan

Question 74

M3Q14 A project team is having many communication issues on the project. This includes using inappropriate language towards each other.

What should the project manager suggest in order to solve this problem?

Resource management plan

Team charter

The performance assessment

A penalty system for disorderly members

Answer 74

Correct answer
Team charter

Feedback
Team charters are used on a project to set the ground rules for the team. This includes the use of inappropriate language and other personnel management tactics.

Question 75

M3Q15 While working on an office relocation project, a team member has informed the project manager that the communication management plan is not needed for the project since everyone knows everyone.

What should the project manager do in this situation?

Removed the communication plan from the project

Keep the communication Management in the project

Request the team member be removed from the project

Meet with the sponsor to understand if the communication management plan is really needed

Answer 75

Correct answer
Keep the communication Management in the project

Feedback
The communication management plan is vital for the success of any project. Removing would likely cause misunderstanding and issues on the project.

Question 76

M3Q16 The project team over the last few iterations has not been performing up to plan.

What should the project manager do in this situation?

Meet with the team and conduct coaching sessions

Replace team members that are causing issues on the project

Conduct assessments on individuals to identify who needs to be replaced on the team

Stop the project work until the team has resolved all issues, then proceed

Answer 76

Correct answer
Meet with the team and conduct coaching sessions

Feedback
Your best strength here will be to work with the team directly to address any performance issues.

Question 77

M3Q17 A team is currently working on a hybrid project and many of the project requirements are not being met. Many senior stakeholders are unhappy with the progress so far.

What should a project manager do to handle the situation?

Remove the team members that are causing issues on the project

Assess the team performance

Schedule frequent meetings with the stakeholders to better understand the requirements

Meet with the team and review the requirements document

Answer 77

Correct answer
Schedule frequent meetings with the stakeholders to better understand the requirements

Feedback
It would be best to have the team meet with the stakeholders periodically throughout the project so they can gain feedback on what was done.

Question 78

M3Q18 The sponsor and project team have agreed that the hybrid project has a suitable budget and accurate schedule. The Project Manager fears that unexpected events could threaten the project’s success.

What should the Project Manager do first?

Identify project risks, then assess those risks

Ask the sponsor for additional funding to cover the unexpected events

Schedule a meeting with the sponsor to address the potential impact of unexpected risks

Execute the project since the budget and schedule are approved by the team

Answer 78

Correct answer
Identify project risks, then assess those risks

Feedback
The Project Manager needs to familiarize himself with risks and their mitigation strategies.

Question 79

M3Q19 A mid-size project with about 100 stakeholders is close to completion, so the Project Manager must prepare to officially close the project.

How should the Project Manager obtain signoff on the acceptance of project deliverables?

Ask the project sponsor to sign off

Ask the steering committee to sign off

Ask functional managers to sign off

Ask the team to sign off

Answer 79

Correct answer
Ask the project sponsor to sign off

Feedback
The sponsor provided the resources for the project and it is, therefore, his responsibility to officially sign off on the project deliverables.

Question 80

M3Q20 An agile team is developing a new HR management software using hybrid methods. A couple of the iterations will be done by an outside consulting company. After the second iteration with the consulting company, the project manager learns that the component will be delayed by over three weeks.

What should the project manager do first?

Replace the consulting company

Modify the project schedule to include the additional three weeks

Ask the vendors if an increase in their fees will help to keep the project on schedule

Review the procurement management plan

Answer 80

Correct answer
Review the procurement management plan

Feedback
The first step the project manager should take would be to review how the project will handle conflicts with their external sellers. This would be documented in the procurement management plan.

Question 81

M3Q21 An organization has decided to upgrade one of its key products. The decision is to use an agile approach. One of the key stakeholders is concerned that the upgrade may not meet user expectations.

What should the project manager do to ensure the project is successful?

Have the customers involved in selecting team members

Ensure customers attend the iteration review meetings

Hire team members that are experts in a particular skill

Hire outside consultants when necessary to ensure customer acceptance

Answer 81

Correct answer
Ensure customers attend the iteration review meetings

Feedback
One of the best ways to ensure the project is successful in the to meet the customer’s requirements is to ensure that the customers are participating in giving feedback as the product is being developed. This would ensure that, in the end, the product will have met the requirements.

Question 82

M3Q22 A hybrid project with a quality management plan states that project deliverables must be reviewed every other week. The last two deliverables have missed this requirement.

What should the project manager do in this situation?

Inform the sponsor of this issue

Modify the quality management plan to check the deliverables later

Have the team check the deliverable weekly

Use a cause-and-effect diagram for root cause analysis

Answer 82

Correct answer
Use a cause-and-effect diagram for root cause analysis

Feedback
By understanding the root cause of the issue, the Project Manager may avoid this type of problem later on in this and other projects.

Question 83

M3Q23 A company wants to reduce costs by insulating its office building. The local government provides most of the cost due to the energy saving of the project. After the project start, the Project Manager learns that the project will not qualify.

What should the project manager do next?

Add the issue to the Issue Log

Add the risk to the risk register

Make use of the contingency reserve

File a change request

Answer 83

Correct answer
Add the issue to the Issue Log

Feedback
Logging the issue first means that it can be analyzed and understood by the project team and all stakeholders.

Question 84

M3Q24 The project team has completed building the deliverables for the project. Upon inspection by the customers, they notice a few missing requirements.

What should the project manager do to fix this issue?

Inform the customers the feature is not needed

Implement a change request to remove the missing features

Implement a change request to add the additional feature

Add this to the issue log

Answer 84

Correct answer
Implement a change request to add the additional feature

Feedback
A project is supposed to be completed scope within a given time and budget. In this situation, it would be best to implement the change request to ensure all the features that were originally part of the scope to get completed.

Question 85

M3Q25 A key stakeholder on an agile project has requested that iterations deliver a product at the end and not over many increments.

What should the project manager do in this situation?

Inform the stakeholders of the benefits of incremental deliveries

Inform the team to only deliver the product at the end of the project

Inform the product owner of this issue

Meet with the team to discuss how to resolve this issue

Answer 85

Correct answer
Inform the stakeholders of the benefits of incremental deliveries

Feedback
It is important that men following agile methods that the concept of incremental deliveries followed in order to maximize its benefits. The best course of action would be to train is key stakeholders on these benefits.

Question 86

M3Q26 During the daily standup meeting, a team member has informed the others that the IT department is having an issue with the server that is needed to complete the Sprint.

What should the project manager do in the situation?

Ask the team member to speak to the IT department to resolve this issue quickly

Call the IT department to inform them this issue needs to resolve quickly

After the meeting, analyze this issue and work with the IT department to resolve this issue

Ask the project sponsor to discuss this issue with the IT department

Answer 86

Correct answer
After the meeting, analyze this issue and work with the IT department to resolve this issue

Feedback
Part of working on an agile project is to be a servant leader remove any external issues that can affect the project team. These impairments can be things such as IT related issues.

Question 87

M3Q27 A hybrid project currently has eight deliverables that must get done for the project to be completed. A key stakeholder is concerned that one of the deliverables will not be done correctly.

What should the project manager do to handle this situation? (Choose 2)

Remove this deliverable from the project

Stop the project immediately until this dispute can be solved

Review the scope statement and other project documents

Inform the stakeholder that all deliverables will be completed correctly

Meet with the stakeholder to understand their concerns

Update the project sponsor about the concerns the stakeholder is having

Answer 87

Correct answers
Review the scope statement and other project documents

Meet with the stakeholder to understand their concerns

Feedback
The best action here would be to first review the scope statement and other project documents to understand the main requirements of the deliverables and then meet with the stakeholders to understand what their concerns are. This way, the project manager can find the root cause of the concerns and hopefully resolve them.

Question 88

M3Q28 A project manager has just been assigned to work on a hybrid project at the client site. The client site includes a variety of functional managers and key stakeholders for the project. The organization’s senior management is concerned that the project will not meet all of the different stakeholder’s needs.

What should the project manager do to address this concern?

Conduct stakeholder analysis and determine the needs of all stakeholders

Meet with the functional managers and prioritize their needs

Meet with key stakeholders and prioritize their needs

Inform the project team that they must meet the needs of the senior management of the organization

Answer 88

Correct answer
Conduct stakeholder analysis and determine the needs of all stakeholders

Feedback
The best approach here would be to conduct stakeholder analysis for all stakeholders, not prioritize one group over another.

Question 89

M3Q29 The project has three team members working on three separate tasks at the same time. The project manager is worried that when these tasks come together, they may not function well.

What should the project manager do in this situation?

Identify potential conflicts, and then arrange for a regular meeting with the members to review each other’s work

Decide which members work should be prioritized

Document conflicts as they occur and take action to remedy any problems that arise

Continue to let all members work simultaneously, recognizing that conflicts can be addressed at a later date

Answer 89

Correct answer
Identify potential conflicts, and then arrange for a regular meeting with the members to review each other’s work

Feedback
The PM should ensure consistent communication is done correctly throughout the development to identify risks or issue early.

Question 90

M3Q30 A Project manager has noticed that a hybrid project was behind schedule and has implemented new resources to speed up the work. This method did not work and the project is still behind schedule. The project manager has decided to escalate this issue.

What should the Project Manager do first?

Refer to the change management plan

Review the stakeholder engagement plan

Refer to the communications management plan

Review the risk management plan

Answer 90

Correct answer
Refer to the communications management plan

Feedback
The communications management plan will detail how the project communications will occur. This includes how to escalate issues.

Question 91

M3Q31 A recently completed agile project that spanned multiple countries over a period of two years has led to major dissatisfaction with the key stakeholders. They claim the project took too long and did not deliver on all promises.

What actions should the project manager have taken to prevent this outcome? (Choose 2)

Engage the stakeholders throughout the project by conducting Sprint review meetings

Implement change management process requiring a written change request

Ensure changes to the project scope could not have been done once the plan was approved

Allow customers to change the scope as needed as project was progressing

Ensure customers communicated with the project manager only and not the team

Answer 91

Correct answers
Engage the stakeholders throughout the project by conducting Sprint review meetings

Allow customers to change the scope as needed as project was progressing

Feedback
In agile practices, is best to ensure the stakeholders are engaged throughout the project and are allowed to change the scope that is needed.

Question 92

M3Q32 An agile project has completed four iterations so far. One of the senior executives would like an update on the work that has been completed.

What would be the best way to update the senior executive?

Email the senior executive a list of the features that have been completed

Make the project status document available on the company intranet so the senior executive can check it when he has free time

Ask the project management office for guidance on the best method to update the senior executive

Ask the senior executive to attend a one-on-one meeting with you to explain the project progress

Answer 92

Correct answer
Ask the senior executive to attend a one-on-one meeting with you to explain the project progress

Feedback
The best way to communicate project information and resolve issues is usually face-to-face. This meeting with the to a better overall session where the executive will be able to get his questions answered and better understand what’s happening on the project.

Question 93

M3Q33 A project manager working on a mission-critical product development hybrid project has noticed that the project sponsor has not been communicating or engage in the project. This may lead to schedule delays since deliverables acceptance may not occur when needed.

What should the project manager do in this situation?

Meet with the sponsor to discuss the issue and to brainstorm solutions

Inform the sponsor of this issue and what it could mean for the project schedule

Keep working on the project and hope that this sponsor engages later

Send the communications management plan to the sponsor for review

Answer 93

Correct answer
Meet with the sponsor to discuss the issue and to brainstorm solutions

Feedback
The best option here would be to meet with the sponsor or to discuss this issue and then to come up with a resolution to it.

Question 94

M3Q34 A hybrid project deliverable is being built by the team. Based on the originally approved plan, 650 products were developed. The project team randomly chooses 50 products to evaluate against the quality plan.

What is the project team undertaking?

Control procurement

Statistical sampling

Process audit

Quality assurance

Answer 94

Correct answer
Statistical sampling

Feedback
Statistical sampling involves choosing part of a population of interest for inspection.

Question 95

M3Q35 A vendor has informed the project team that the product description was incorrect and the vendor will not fix any issues with the finished product.

What should the project manager do first?

Check the service level agreement (SLA) with the vendor

Review the procurement management plan and agreements

Check the risk register

Review the risk management plan and document lessons learned

Answer 95

Correct answer
Review the procurement management plan and agreements

Feedback
The first action should be to review the contract and the procurement management plan to understand what steps should be taken next.

Question 96

M3Q36 A project manager has noticed that the finance department is not sending the required funds to the project account in order to fund the work on the project. The finance department claim this project will not have any value to the organization. The project should stop immediately.

What should the project manager do first in the situation?

Immediately terminate the project and release the team

Schedule a meeting with the finance department to better understand what is the main issue

Report this issue to the sponsor and have the sponsor meet with the finance department

Reschedule the project work until the issue can be resolved

Answer 96

Correct answer
Schedule a meeting with the finance department to better understand what is the main issue

Feedback
Before taking any actions, the project manager should have a better understanding of what the issues are and how they can be fixed.

Question 97

M3Q37 A company starts implementing scrum. About halfway through the first sprint, communication issues develop. Some project team members are not in sync with other team members.

What is the cause of this communications gap?

The communications management plan has not been developed

Daily standup meetings were not held or enforced

The project sprint board has not been updated

The project status dashboard has not been updated

Answer 97

Correct answer
Daily standup meetings were not held or enforced

Feedback
The daily standup meeting is where team members are able to present their issues and say what they are working on during that day.

Question 98

M3Q38 A team is working on a hybrid project. Due to the different interpretations of the project requirements, the deliverables are not aligned with the expectations of the customers. They say the product at delivery is failing to perform correctly.

What steps should the project manager have taken to prevent this?

Submit a change request to adjust the project scope

Update the project management plan in order to get back on track

Ensure the team receives continuous feedback from customers

Ensure the team understands all additional project requirements

Answer 98

Correct answer
Ensure the team receives continuous feedback from customers

Feedback
The team should get continuous feedback from the customers to ensure there are building the correct product for the customer. Feedback should be given throughout the project.

Question 99

M3Q39 While reviewing the issues log, the Project Manager notices that tasks assigned to three team members have an SPI of .7.

What should be done?

Notify the members to complete the tasks quickly in order to avoid introducing extra project time

Document the issue and escalate to the project sponsor

Ask the team members to explain why tasks were delayed and how they will get back on schedule

Work with the team members to review the tasks and decide on strategies for solutions

Answer 99

Correct answer
Work with the team members to review the tasks and decide on strategies for solutions

Feedback
The Project Manager needs to review the activities with the team members and identify solutions.

Question 100

M3Q40 A project manager is working with a project team. The team has agreed on a solution to a major issue and is about to implement the solution.

In what phase of development is the team in?

Storming

Norming

Forming

Performing

Answer 100

Correct answer
Norming

Feedback
In the norming phase, the team has come to a solution on issues they had in the storming phase. They can then start the work next in the performing stage.

Question 101

M3Q41 A new software development project is having an issue where key stakeholders are given requirements that are opposites of each other. This has led to a delay in the planning of the project. The project manager has set up a meeting with the stakeholders to resolve this.

What should the project manager do in this meeting?

Work with the two stakeholders to understand the main issue and select a requirement that is best for the value the project will deliver

Work with the two stakeholders and select a requirement that is more cost-effective

Inform the two stakeholders that this must be settled immediately or the project will be delayed

Inform the two stakeholders that both requirements can be implemented

Answer 101

Correct answer
Work with the two stakeholders to understand the main issue and select a requirement that is best for the value the project will deliver

Feedback
The best option here would be to work with the stakeholders and find the requirement that best benefits all projects and not just something that is more cost-effective or satisfies one of them.

Question 102

M3Q42 A project team has fixed a software error on the company PMIS. This error may occur in other projects that may happen in the future.

Which document should be updated to ensure this error is fixed going forward?

The issue log

The risk report

Communication management plan

The lessons learned register

Answer 102

Correct answer
The lessons learned register

Feedback
The lessons learned register can be used for future projects to help avoid past project issues.

Question 103

M3Q43 A project manager overhears a conversation with two team members that a component will likely fail the customer’s acceptance due to its performance. The project manager didn’t think it could happen.

What should the Project Manager do?

Update the risk register with the new risk and assess its possibility

Inform the team members you overheard them and then explain to the sponsor why this may happen

Have the other team members confront the members and resolve the issue

Have the members work with the customers and implement a solution before the component fails

Answer 103

Correct answer
Update the risk register with the new risk and assess its possibility

Feedback
The Project Manager needs to proactively approach this. By updating the risk register and assessing the risk, the project will be able to handle the risk.

Question 104

M3Q44 A project manager has just gotten a job in an organization moving towards agile methods. The agile team claims that the organization’s key stakeholders think agile methods are chaotic and will not work. This has led to less engagement by them.

What should the project manager do in this situation?

Inform the stakeholders that agile methods produce more valuable deliverables than traditional

Inform the stakeholders that agile projects will allow deliverables to be delivered quicker

Train the stakeholders on the values of agile processes and artifacts

Have the stakeholders prioritize the product backlog

Answer 104

Correct answer
Train the stakeholders on the values of agile processes and artifacts

Feedback
The best option would be to train the stakeholders on the main value of agile practices. This will allow them to see if this is best for the organization.

Question 105

M3Q45 During a major company development project, a team member is having an issue conducting some of the work. The team member says working with the other member’s team is difficult and the work is becoming more complex.

What should the project manager do in this situation?

Speak with the HR department to replace the team member with someone more suitable for the project

Inform the project sponsor of this issue in the potential delays

Reassign the team member to work that best suits his skills

Provide coaching and skill development to the team member as the project is progressing

Answer 105

Correct answer
Provide coaching and skill development to the team member as the project is progressing

Feedback
One of the most important tasks of being a project manager is to ensure members have the right training to conduct the work on the project.

Question 106

M3Q46 An organization is starting to deliver projects using a hybrid approach. Some members are very knowledgeable about agile and some have never used it before. The inconsistent knowledge is leading the agile parts to fall behind.

What should the manager do in this situation?

Allow team members that are not knowledgeable in agile to only work on the traditional parts of the project

Implement a schedule change to account for the delay

Research and budget for agile and traditional methods to be taught to the entire team

Conduct the project using a traditional method only

Answer 106

Correct answer
Research and budget for agile and traditional methods to be taught to the entire team

Feedback
It is important to have consistent implementation of project management methods. This can only be done if the team has the same knowledge about the different methods.

Question 107

M3Q47 An approved change request to fix a major component on a deliverable has failed. When the change request was implemented, it failed and caused a larger issue on the project.

What plan should the project manager use to escalate this major issue?

Communications management plan

Stakeholder engagement plan

Change management plan

Issue management plan

Answer 107

Correct answer
Communications management plan

Question 108

M3Q48 There are concerns about the cost risk of adding a vendor to complete a major section of the project. The sponsor informs the project manager he will not approve any cost increase in the future.

What type of contract should be used?

A cost plus fixed fee contract

A time and material contract

A cost plus incentive fee contract

A firm fixed price contract

Answer 108

Correct answer
A firm fixed price contract

Feedback
A firm fixed price contract is a type of contract where the buyer pays the seller a set amount for all work performed. This contract has the lowest risk for the buyer.

Question 109

M3Q49 A major application redesign hybrid project has just been completed and the project manager is about to close the project.

What should the project manager do during closing?

Meet with the project sponsor to get acceptance of the deliverables

Ensure all items on the product backlog is completed

Ensure the product and knowledge is transferred to operation

Have the team conduct a final inspection of the product

Answer 109

Correct answer
Ensure the product and knowledge is transferred to operation

Feedback
During closing, you would transfer the knowledge and product. You would then release the team and transfer the project report.

Question 110

M3Q50 A project manager working on an agile project has notice one team member spending a few hours each day working on their personal tasks. The project manager informs the member to stop doing this and only work on the sprint.

What problem solving method is this?

Forcing

Smoothing

Compromising

Collaborating

Answer 110

Correct answer
Forcing

Feedback
This method is forcing since the PM is telling the team member what to do with no other options or input from the team member.

Question 111

M3Q51 A few new risks for a project are identified by two senior team members. These risks could affect the overall project schedule.

What should the project manager do next with these risks?

Review the risk report

Review the organizational process assets and risk register

Refer to the schedule management plan and the risk report

Add risks to the risk register and then analyze how they will impact the project

Answer 111

Correct answer
Add risks to the risk register and then analyze how they will impact the project

Feedback
The first step would be to update the risk register and then analyze the new risks.

Question 112

M3Q52 The Project Manager provided training for the entire team on the specifics of the company processes that the project supports. A few months later, new team members were added and lacked the needed training. This has caused conflict on the project.

What should the project manager do in this situation?

Have the new team members seek help from senior members

Ask a senior member to conduct the training

Provide a second round of training to all new members

Inform the new members they will learn as the project is progressing from senior members

Answer 112

Correct answer
Provide a second round of training to all new members

Feedback
It is the PM’s responsibility to make sure that the new members are adequately trained. This method provides that training.

Question 113

M3Q53 The project manager is working on an agile project that requires complex software development. Two team members are having a hard time on the sprint with the work. They ask the project manager for help.

What should the project manager do?

Tell them to look up what training they need online and the project will cover the cost

Tell the two team members to ask senior team members to help them

Coach them on finding the best way for them to learn this information quickly and then follow-up

Inform them you will move those complex tasks to more knowledgeable members

Answer 113

Correct answer
Coach them on finding the best way for them to learn this information quickly and then follow-up

Feedback
The best solution here would be to coach the team member and get them the required knowledge as quickly as possible so as to minimize the effects on the project.

Question 114

M3Q54 At the start of project execution, the project manager finds out that a team member will be unavailable due to a medical emergency. This might cause a delay to the project schedule for one month. The project manager has requested a new temporary resource from the project management office.

What should the project manager do?

Extend the project schedule by one month

Ask the project sponsor for an additional team member to replace the absent member

Update the risk register

Stop the project until the team member returns

Answer 114

Correct answer
Update the risk register

Feedback
Since the team member being held might cause a delay to the project schedule, it would be best to add this as a risk to the risk register.

Question 115

M3Q55 An agile Project iteration just ended. A team member tells the project manager that a task was done during the iteration and was implemented incorrectly, causing the customer to reject the feature. The Project Manager wants to prevent this scenario in the future.

When is an appropriate time to discuss this issue?

During the retrospective

In the iteration review meeting

During the next iteration planning meeting

In the next daily standup meeting

Answer 115

Correct answer
During the retrospective

Feedback
The retrospective allows issues identified and discussed in a timely fashion along with ideas for improvement by the agile team.

Question 116

M3Q56 A senior sponsor is discussing the complexity of project deliverables with the Project Manager two weeks before the hybrid project is initiated. The sponsor feels the project will fail to produce the deliverable in an adequate time. The Project Manager wants to ensure that the deliverables are accurate.

What should the project manager do next?

Revise the project charter

Documented in the issue log for later review

Identify threats and document them in the risk register

Conduct a feasibility study of the project deliverables

Answer 116

Correct answer
Conduct a feasibility study of the project deliverables

Feedback
The feasibility study will support the business case to begin a new project.

Question 117

M3Q57 While working on a complicated project, team members are often having discussions with each other and customers. Some of these communications are being done offline without the knowledge of the project manager. This is leading to a major communication issue.

What should the project manager do in this situation?

Inform the team to follow the communication management plan only

Have the project sponsor speak with the customers and the team members

Host a meeting with the team to understand why these communications are happening and take the necessary actions to resolve this issue

Allow the team to keep having off-line discussions

Answer 117

Correct answer
Host a meeting with the team to understand why these communications are happening and take the necessary actions to resolve this issue

Feedback
Since this is leading to a communication issue, the project manager should take action to solve this problem. The best option here would be to meet with the team and understand why this is happening, then implement the solution.

Question 118

M3Q58 An agile project has completed nine iterations with two releases. While some stakeholders are participating, others are not. Some of the stakeholders claim this new product may decrease the value that the company is offering to its customers and the company may lose market share.

What should the project manager have done at the beginning of the project to ensure this doesn’t happen again?

Meet with each individual stakeholder and explain the benefits of the project

Create the project management plan before getting the project initiated

Try to have all the stakeholders give inputs into the design of the new product

Have the product owner speak with the stakeholders to explain the benefits of the new product

Answer 118

Correct answer
Try to have all the stakeholders give inputs into the design of the new product

Feedback
When a project is first initiated, it is important to have all stakeholders involved understand the main benefits of the project before the project work starts.

Question 119

Correct answer
The team is learning each other names

Forming

One member doesn’t agree with another members advice

Storming

Members come to an agreement

Norming

Team is released

Adjourning

Answer 119

Correct answer
The team is learning each other names

Forming

One member doesn’t agree with another members advice

Storming

Members come to an agreement

Norming

Team is released

Adjourning

Question 120

Correct answer
Informing other project managers of a new method to create a function

Share

Have the program management team, work on fixing the component

Escalate

Removing a work package from the WBS

Avoid

Answer 120

Correct answer
Informing other project managers of a new method to create a function

Share

Have the program management team, work on fixing the component

Escalate

Removing a work package from the WBS

Avoid