TIA 2 & 3 Flashcards
M2Q1 A Project Manager wants to estimate the duration of an activity. He asks a few team members. One member says it can be done in 5 days. The other member in 15 days. The third member says in 35 days.
Using the triangular estimating technique, what is the duration of the activity?
18 days
15 days
13 days
21 days
Correct answer
18 days
Feedback
Using the Triangular formula: [Pessimistic estimate + Most likely estimate + Optimistic estimate]/3 = Therefore, [5 + 15 + 35]/3 = 18.
M2Q2 An organization has moved from traditional to agile methods and is now conducting its first agile project. The newly appointed product owner would like the team to prioritize the features as soon as possible so they can start the sprints immediately.
What should the project manager do in this scenario?
Inform the team to prioritize the features and store them in the product backlog
Educate the product owner on the benefits of having him prioritize the features
Work with the team to prioritize the features and store them in the product backlog
Inform the product owner that prioritizing the feature is not needed
Correct answer
Educate the product owner on the benefits of having him prioritize the features
Feedback
On an agile project, it is important for the product owner to prioritize the features and store them in the product backlog. If the product owner refuses, then the project manager should educate them on the benefits of doing this.
M2Q3 A smartphone company reports that customers are complaining that a new phone is very slow to boot, while others are saying it boots times are okay. A Project Manager needs to determine if something needs to be changed during the production of the smartphone.
Which tool or technique can the Project Manager use for this?
Cost of Quality
Affinity diagram
Control chart
Histogram
Correct answer
Control chart
Feedback
Control charts are used to determine whether or not a process is stable or has predictable performance.
M2Q4 A product deliverable has failed acceptance testing. The sponsor says the deliverable was not created as per the original scope.
What should the project manager do to avoid this in the future?
Have the team create the scope statement
Review the change management plan
Ensure a scope management plan is created
Have the team demo the finished product
Correct answer
Ensure a scope management plan is created
Feedback
A scope management plan documents how the project and product scope will be defined, validated and controlled.
M2Q5 A customer is unwilling to accept the deliverable since it was not functioning the way they expected it. A Project Manager is evaluating what could have been done differently to avoid this.
What should the Project Manager have done?
Assess and evaluate the scope management plan
Create the work breakdown structure (WBS) dictionary
Ensure that the quality metrics are defined
Review the requirements documentation
Correct answer
Ensure that the quality metrics are defined
Feedback
Quality metrics are a description of a project or product attribute and how to measure it.
M2Q6 A team working on a hybrid project is frustrated with the customers due to the constant changing of the project scope. When the team completes a release, the customers will then ask for the work to be redone. This has led to major delays in the project schedule.
What can the project manager do to prevent this from happening while the project is progressing?
Have the team invite the customers to the daily standup meetings and take feedback from them
Ensure customers are invited to the sprint review meeting to give feedback
Inform the project sponsor about this issue
Inform the customers that changes should not be made after the work has been completed
Correct answer
Ensure customers are invited to the sprint review meeting to give feedback
Feedback
If their constant changes to a deliverable, it would be best to invite the customers or have them participate more in the Sprint review meetings to give more feedback as it is being built.
M2Q7 The project manager created a charter for a new software project. A senior stakeholder feels this project will have a negative impact on her employees.
What should the project manager do first?
Request for the project sponsor to speak with this stakeholder
Have the stakeholder meet with the team for a better explanation of the project
Document as a risk in the risk register
Have a meeting with the stakeholder to review the project objectives
Correct answer
Have a meeting with the stakeholder to review the project objectives
Feedback
The first thing the PM needs to do is to make sure the project objectives are well understood before taking any action.
M2Q8 A project manager has been assigned to an ongoing project in the planning phase. The WBS has already been decomposed, but the project manager feels that more information will be needed in order to complete the project.
What will the project manager use to further decomposed the work?
Scope statement
WBS dictionary
Requirements management plan
Requirements documentation
Correct answer
WBS dictionary
Feedback
The best document for the user would be to WBS dictionary since it has detailed information about some of the work. After reviewing the WBS, the project manager can then determine what additional detailed meeting is needed.
M2Q9 A company is creating a new technology product. The project manager has verified that the component work packages have been well-defined.
Which estimating technique should the project manager use to obtain an accurate cost estimate of the deliverables?
Analogous
Three-point
Bottom-up
Parametric
Correct answer
Bottom-up
Feedback
Bottom-up estimating is a method of estimating project duration or cost by aggregating the estimates of the lower-level components of the WBS.
M2Q10 A key stakeholder is giving the team a hard time and is always arguing with team members. The stakeholder feels like no one understands him and knows how to communicate. If the issue is not resolved immediately, it could lead to the termination of the project.
What should the project manager do in this situation in regards to the team?
Inform them not to communicate with the stakeholder going forward
Have the stakeholder communicate with them through email only
Train the team on emotional intelligence
Inform the team to try to communicate with the stakeholder as the project is nearing completion
Correct answer
Train the team on emotional intelligence
Feedback
This solution would be to train the team on emotional intelligence so they can better communicate with the stakeholder and hopefully resolve this issue.
M2Q11 A project is completing the deliverable and a key stakeholder will be unavailable for a few weeks during the project. This stakeholder will be the person to approve the deliverable.
What should the project manager do first?
Ensure that the issue log is updated
Request a replacement during the stakeholder’s absence
Setup a meeting with the sponsor to evaluate the situation
Finish the project and have another stakeholder approve the deliverable
Correct answer
Ensure that the issue log is updated
Feedback
The first thing the PM needs to do is to update the issue log and communicate this to the other stakeholders.
M2Q12 A small team is working virtually on a hybrid project and is having a difficult time being committed to the project. This has led to work being incomplete and defects in completed work.
What should the project manager do first in this situation?
Speak with each team member individually to determine the root cause of this issue
Meet with the team as a whole and inform them of this issue and have them resolve it immediately
Meet with the project sponsor and inform him of this issue
Remove the team members that are having issues and replace them with more motivated members
Correct answer
Speak with each team member individually to determine the root cause of this issue
Feedback
The best solution would be to meet with each member individually since it is a small team to better understand what is causing this. Then work with the team to find a resolution.
M2Q13 A hybrid project has been executed and a new regulatory law has been passed that mandates immediate compliance. This law will increase the project’s scope and cost schedule.
What should the project manager do first?
Update the risk register
Ensure the project management plan is up to date
Escalate this to the senior company management
Implement a change request
Correct answer
Implement a change request
Feedback
Since compliance is mandatory and it impacts the scope, and cost, a change request needs to be submitted.
M2Q14 A deliverable on the project’s critical path is behind schedule. The cost performance index (CPI) is 1.3. The project manager wants it back on schedule.
What is the most likely outcome for this deliverable?
There will be activities performed in parallel
There will be a revised scope
There will be an increase in costs and risks
There will be rework
Correct answer
There will be an increase in costs and risks
Feedback
The Cost Performance Index (CPI) is above 1. Therefore the project is spending money at a rate lower than planned. It would be best to crash this deliverable to complete it sooner. This will generally increase cost and risk.
M2Q15 A scrum team is having a difficult time staying on schedule. The PMO is concerned that this delay can cause the project to lose value. The project manager realizes that this is caused by team members not having the correct skills.
What should the project manager do in this situation?
Meet with the team and inform them of the deadlines they have to meet
Increase the project schedule to account for the delays
Find the correct training for the team members that needs it
Inform the PMO this is normal on a project
Correct answer
Find the correct training for the team members that needs it
Feedback
The project manager should ensure the team members are adequately trained while working on a project.
M2Q16 The project manager discovers that a senior stakeholder is asking a team member for project information. This is causing an issue with the team completing their work.
Which should the project manager do first?
Review the stakeholder register
Refer to the project management information system (PMIS)
Send the stakeholder the information yourself
Review the communications management plan
Correct answer
Review the communications management plan
Feedback
A communications management plan is established to ensure that the appropriate messages are communicated to stakeholders in various formats and various means as defined by the communication strategy.
M2Q17 The agile project team has complained that the product owner has prioritized the product backlog with everything as being critical. The team is not sure what to work on next.
What should the project manager do in this situation?
Have the team choose what is the most important to start with first
Have the team reprioritize the entire product backlog
Have the team prioritize the work based on what can be finished the fastest
Meet with the product owner and educated him on why the product backlog should be reprioritize based on value
Correct answer
Meet with the product owner and educated him on why the product backlog should be reprioritize based on value
Feedback
Prioritization of the product backlog should be done by the product owner, not the product team. It would be best for the project manager to educate the product owner on the values of doing this.
M2Q18 An organization has signed a fixed price contract with the vendor to upgrade its current network. The project manager thinks that due to certain network components, the project might be delayed by more than two months. The vendor has stated this will not happen.
What should the project manager do in this situation?
Update the procurement management plan with this potential issue
Update the risk register and risk responses
Implement a change request to extend the project schedule by two months
Hire a new vendor on standby in case the vendor delays the project
Correct answer
Update the risk register and risk responses
Feedback
Since this is a risk that can affect the project schedule, the project manager should add the risk to the risk register with a corresponding response.
M2Q19 A project manager is working with a customer who submitted over 10 new scope changes for an existing software development project. The project manager feels this is unnecessary due to the type of software being made.
What should the project manager do next?
Hold a meeting with the customer to request that the number of new requests is reduced
Define the number of changes with the sponsor
Organize a meeting with the team to set expectations
Analyze the scope management plan
Correct answer
Analyze the scope management plan
Feedback
The scope management plan documents how the project and product scope will be defined, developed, monitored, controlled and validated. The document provides guidance and direction on how the scope will be managed throughout the project.
M2Q20 A project manager is working on a large project for a global corporation. After conducting a stakeholder analysis, the project manager decides the best way to communicate would be through virtual meetings. The sponsor would prefer emails since it is what the organization uses the most.
What should the project manager do in this situation?
Inform the team they should use emails going forward
Meet with the project sponsor and educate him on the benefits of virtual meetings over emails
Change the communication management plan to reflect emails
Ask the PMO what would be best for this project
Correct answer
Meet with the project sponsor and educate him on the benefits of virtual meetings over emails
Feedback
The project manager should always be willing to educate stakeholders on the benefits of using communication methods that are better suited to the project.
M2Q21 A project is 9 months into execution. The Project Manager computes that the schedule performance index (SPI) is .60. The SPI was .9 in month 1, .8 in month 4 and .7 in month 8.
What should the project do in this situation?
Issue a change request
Hire new team members to complete the work faster
Crash the project schedule
Utilize the management reserve
Correct answer
Issue a change request
Feedback
Since the project is behind schedule and the trend analysis shows that this will continue, the best course of action is to update the project management plan with a new realistic schedule.
M2Q22 As a project is being implemented. A key stakeholder communicates to the project manager that the requirements of the project may have changed. These changes may significantly impact the project scope.
What should the project manager do in this situation?
Update the risk register and identify risk responses
Redo the scope statement
Use the contingency reserve and update the risk mitigation plan
Compute the current earned value management (EVM)
Correct answer
Update the risk register and identify risk responses
Feedback
These new requirements may pose additional risks. These risks need to be documented and appropriate responses need to be identified.
M2Q23 The agile project has just released a minimum viable product (MVP) to the customers and the company. A few of the customers have complained that it is lacking a large number of features and is not very useful.
What should the project manager do first in this scenario?
Pullback the release until it has the right amount of features
Inform the team to add the required features immediately
Educate the customers on the value of an MVP
Ask the product owner to meet with the customers to discuss this issue
Correct answer
Educate the customers on the value of an MVP
Feedback
The best-case scenario would be to educate the customers on the usage and value of an MVP and why it lacks certain features.
M2Q24 A project has the following characteristics:
-US$5 million budget
-Planned value of US$635,000
-Actual cost of US$655,000
-Earned value of US$545,000
Which statement is true about the current status of the project?
The project is ahead of schedule and under budget
The project is behind schedule and over budget
The project is ahead of schedule and over budget
The project is behind schedule and under budget
Correct answer
The project is behind schedule and over budget
Feedback
CV = EV - AC: 545 - 655 = -110, SV = EV - PV: 545 - 635 = -90, Negative cost variance means the project is over budget, Negative schedule variance means the project is behind schedule.
M2Q25 A recent change to safety regulations will be implemented soon across the entire country. After analyzing the project management plan, the project manager realizes the project will not be in compliance.
What should the project manager do next?
Meet with the legal department and implement a change request to update the project plan
Add safety regulations as a risk to the risk register
Meet with the legal department and seek guidance
Update the project management plan and continue working
Correct answer
Meet with the legal department and implement a change request to update the project plan
Feedback
Since this is a regulation, the project manager should meet with the legal department and determine how to implement this across the project and then implement the change request.
M2Q26 A project has been executed. The project must be completed fast. The project manager needs to quickly assign resources to meet project requirements.
What should the project manager do next?
Create the resource management plan
Conduct workshops
Acquire and train a team
Host a webinar
Correct answer
Acquire and train a team
Feedback
Once the project team is established, the project manager can then start developing them.
M2Q27A new project manager is assigned to a new hybrid project and wants to start guiding the team toward project success. This project has been ongoing for the last three months.
What should the new project manager do first?
Review the project charter to understand the goals and deliverables
Review the lesson learned register by the former project manager
Stop the project until he understands all the project objectives
Review the project schedule to determine if extra time is required
Correct answer
Review the project charter to understand the goals and deliverables
Feedback
The Project Charter defines many aspects of the project which are critical to the new project manager’s understanding of the project strategy, as well as the tactical execution.
M2Q28 The project manager working on an agile project has received many emails from team members complaining that other members are interrupting them and causing them to delay their work. This is happening on a daily basis and may affect the project schedule.
What can the project manager do to resolve this?
Have the team conduct the daily standup meeting more than once per day
Meet with all team members and find out the root cause of this issue and work with the team for a solution
Meet with each member individually and inform them not to interrupt each other
Coach the team on the benefits of solving problems on their own
Correct answer
Meet with all team members and find out the root cause of this issue and work with the team for a solution
Feedback
Once there is an issue on a project with team members, it is best for the project manager to meet with the team and facilitate them to find the main cause of an issue and to resolve that issue.
M2Q29 A Project Manager receives a list of assumptions, a few restrictions from the PMO and a preliminary scope from the sponsor.
What should the project manager do next?
Review or create the business case
Build the project team
Build the project schedule
Ensure project charter approval
Correct answer
Review or create the business case
Feedback
The business case should be done before a charter can be written.
M2Q30 A project manager wants to estimate the duration for the creation of a complex function. A subject matter expert says the function can be done as early as 20 days, as late as 70 days and will most likely take 30 days.
What is the estimated development duration for this function?
20 Days
30 Days
70 Days
35 Days
Correct answer
35 Days
Feedback
Using 3 point estimating: Beta Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (20 + (4*30) + 70)/6 = 35 days.
M2Q31 A project manager joins a project with a worldwide distributed virtual team and a budget that is fixed and a scope that is driven by certain regulations.
What should the Project Manager do to avoid any scope creep?
Ask that all team members report all work to the project manager only
Have teams do weekly meetings
Put any changes to scope through a formal approval process
Don’t allow stakeholders to directly interact with the members
Correct answer
Put any changes to scope through a formal approval process
Feedback
Scope creep can be avoided by adherence to the agreed upon change management process.
M2Q32 The project manager and the team are currently reviewing the risk register and the corresponding responses. They have determined that most of the severe risks are no longer a threat to the project.
What should the project manager and the team do with the other less severe risks?
Remove them from the risk register since they will not have much impact
Remove contingency reserves from the project plan
Inform the project sponsor of this accomplishment
Reevaluate the risks and reprioritize the risk register
Correct answer
Reevaluate the risks and reprioritize the risk register
Feedback
The best course of action would be to reevaluate the risk and then reprioritize the risk register. Risk consistently changes on a daily basis and reevaluation should be done consistently throughout the project.
M2Q33 A project manager has updated the work performance information of a hybrid project with an SPI of 1.2 and CPI of .78.
What should the project manager review on this project?
Review the budget since the project is over budget and ahead of schedule
Review the schedule since the project is behind schedule and under budget
Review both the budget and schedule since both are not as planned
Informed the sponsor the project is progressing as planned
Correct answer
Review the budget since the project is over budget and ahead of schedule
Feedback
CPI and SPI should both be 1 and over. Any value under 1 would indicate the project is over budget or behind schedule.
M2Q34 A project is behind schedule by 20% due to an issue with a stakeholder giving wrong requirements. The project manager issued a change request, but the stakeholder claims he didn’t know about this change request.
What should the project manager do next?
Review the communications management and stakeholder engagement plans
Approve the change request
Meet with the project sponsor to better understand stakeholders communication needs
Update the communications management plan
Correct answer
Review the communications management and stakeholder engagement plans
Feedback
There is a communication issue on this project. The PM should first review the communication management plan and the engagement plan.
M2Q35 A project sponsor requests the Project Manager to change a component to increase the customer likeability of the product.
What should the project manager do first?
Follow the perform integrated change control process
Immediately implement the change
Stop the project and enact the change
Reject the change since it is outside the scope
Correct answer
Follow the perform integrated change control process
Feedback
The perform integrated change control process is done to analyze a change and get it approved.
M2Q36 A project manager has been managing an agile project for several months when an unexpected component of the project fails. The team thinks they can fix this without any impact on the project. If the team cannot fix it, it may delay the project significantly.
What should the project manager do?
Delay the project by a few weeks to have the team address the issue
Immediately inform the sponsor of this issue
Meet with the team to discuss how they will fix it and agree on a solution
Have the team work on the issue and hope to finish it on time
Correct answer
Meet with the team to discuss how they will fix it and agree on a solution
Feedback
The best course of action would be to meet with the team and determine how the conflict is said that if it’s possible.
M2Q37 A key stakeholder on the project is very upset that they have not been included in the regular project communications. This has led to the stakeholder missing vital reports on the project performance.
What should the project manager do first to resolve this communications issue?
Meet with the stakeholder to understand why he wants the report
Review the project management plan
Implement a change request to fix the communications management plan
Meet with the team to understand why the stakeholder was not updated
Correct answer
Review the project management plan
Feedback
The best course of action would be to first review the project management plan which will include the communication and stakeholder engagement plan to better understand what communications should have taken place before trying to resolve this issue.
M2Q38 One of the sprints on an agile project has become very complex. The product owner would like the work to be completed within four weeks, but the project manager thinks this may take longer.
What should the project manager do in this situation?
Inform the product owner that it will take a few more weeks to complete
Have the agile team work together to complete the work as fast as possible
Facilitate the team and push them to complete the work within four weeks
Hire an outside consultant to help the team
Correct answer
Have the agile team work together to complete the work as fast as possible
Feedback
It would be best to let this self-organized and cross-functional team work on the sprint as fast as they could while facilitating and coaching them to complete the work.
M2Q39 A team is having a difficult time determining how long it should take to finish a particular feature. One senior programmer says the feature can be done in as little as 7 days but could take as long as 32 days. The other programmer said it would most likely take 14 days to complete.
What is the estimated development duration for the new product using the Beta estimation technique?
7 Days
16 Days
32 Days
18 Days
Correct answer
16 Days
Feedback
Using the Beta Estimate = (Optimistic + (4 X Most Likely) + Pessimistic)/6 = (7 + (4*14) + 32)/6 = 96/6 = 16 days.
M2Q40 A project was just executed when the team noticed they would need to implement changes to the scope statement. The team cannot come to an agreement on how to implement these changes.
What should the Project Manager do first?
Hold a meeting with the project sponsor to address the issue
Ensure all team members understand the change management plan
Organize a meeting with team members and sponsor to review the impact of this change
Ensure all requested changes are applied to the project
Correct answer
Ensure all team members understand the change management plan
Feedback
The team and Project Manager must follow the agreed upon change management processes.
M2Q41 After the project work is finished, the project team members are still being asked to do the following:
-Make minor modifications
-Solve technical and non-technical issues
The project manager wants to ensure the product now has operational support.
What should the Project Manager do?
Complete the delivery of the project
Examine the acceptance criteria
Formally release the project team
Fulfill the requests
Correct answer
Complete the delivery of the project
Feedback
Project closure happens once the project is complete. The PM should formally close the project and deliver the final product, service, or result.
M2Q42 An organization has moved from traditional project management methods to agile methods. This was done so the project can output deliverables faster.
What two things should the project manager implement to ensure faster delivery on an agile project? (Choose 2)
Have the team work with the customers to prioritize the product backlog
Work with the product owner and educate him about prioritizing the product backlog
Delegate work to the project team based on their skill set to accomplish the work faster
Have the team delegate work to each other based on their skill set
Speak with the product owner to determine who should be delegating the work to the team
Correct answers
Work with the product owner and educate him about prioritizing the product backlog
Have the team delegate work to each other based on their skill set
Feedback
On an agile project, is important to have a product owner prioritize the product backlog. The team should be a self-organizing self-directed team. This means they will determine what work to do and who does the work.
M2Q43 A draft of a project management plan is completed and needs to be sent to sponsors around the world. There is limited time and needs to get approved fast.
What should the project manager do in this situation?
Send the plan for the sponsors for review, and then meet with them all individually
Have each sponsor review the plan individually, adding any recommendation, and then hold a virtual meeting
Ask select sponsors to review particular sections of the plan
Organize individual meetings with only a few sponsors to walk them through the plan
Correct answer
Have each sponsor review the plan individually, adding any recommendation, and then hold a virtual meeting
Feedback
By sending the project management plan to the sponsors in advance, the PM can ensure that the virtual meeting is most productive.
M2Q44 A project team on an agile project is having a difficult time getting along with each other. The constant conflict has led to the project being severely delayed.
What should the project manager do in this situation?
Meet with the project sponsor to discuss changing team members
Meet with each team member individually and give them solutions on the issues
Meet with the team and demonstrate how the conflict is affecting the project
Organize meetings in different face-to-face activities with the team to resolve these conflicts
Correct answer
Organize meetings in different face-to-face activities with the team to resolve these conflicts
Feedback
The best way to resolve team conflicts would be to have the team discuss these conflicts in a face-to-face session.
M2Q45 A new agile virtual team is having difficulty communicating due to the complexities of the technology being used. They complain that the technology is very difficult to use and it leads to delays in communication.
What should the project manager do first in this situation?
Replace technology with a simpler technology
Review the training requirements for the technology and ensure the project team is trained
Request from the product owner additional funding for the team to work in the same environment
Inform the team to use the self-help feature in the software to learn
Correct answer
Review the training requirements for the technology and ensure the project team is trained
Feedback
It is up to the project manager to ensure the team is well trained in the development of the deliverables and the usage of technology on the project.
M2Q46 An organization has transitioned from traditional project methods to agile methods. Many team members feel that the daily standup meetings are a waste of time.
What should the project manager do to handle this situation?
Inform them that the standup is optional
Educate them on the benefits of the daily standup
Inform the product owner of the noncompliance by the team
Inform them it is okay to have the standup just once a week
Correct answer
Educate them on the benefits of the daily standup
Feedback
When an organization moves from one method to the next, it is important for a project manager to educate the team on the benefits and processes within that method.
M2Q47 An organization has been authorized to conduct a hybrid project that includes toxic materials. If the team is not trained on how to handle the materials, it will be a safety risk.
What should the project manager do in this situation?
Build the team with only resources who know how to handle the materials
Alert the sponsor and product owner of this risk
Update the risk register and risk management
Include mandatory training for the team in the project budget when planning the project
Correct answer
Include mandatory training for the team in the project budget when planning the project
Feedback
Since this is a safety risk and will happen if there are not trained, the best action would be to ensure the team is trained to handle the materials.
M2Q48 A Project Manager is working on an agile team. The Project Manager realized that two members are having a very serious disagreement about an approach to fix a technical issue. They are not allowing each other to speak and raising their voices at each other.
In what phase of development is the team now?
Confronting
Attacking
Performing
Storming
Correct answer
Storming
Feedback
Storming is when the team is having issues and conflicts about getting the work done.
M2Q49 An organization is looking to appoint a new project manager to an ongoing hybrid project. The PMO has selected a few candidates and would like to submit your information to senior management for a decision.
What should they submit in order for senior management to make a decision?
A set of projects each potential manager has managed before and their detailed outcomes
A set of projects each manager has managed and the performance of each project
A resume with certifications and business experience for each potential manager
Project management plans and documents that each manager has created before
Correct answer
A set of projects each manager has managed and the performance of each project
Feedback
When it comes to working with senior management is important to give them the least amount of information for them to make an educated decision. Anything else would have been too much information for senior management to review.
M2Q50 An organization was able to complete an agile project on a budget of $85,000. A few months later, they decided to do a project that was almost the same as the previous project. But this time, the budget came out to be $125,000.
What could the project manager have done to prevent this increase in costs?
Work with the same resources as the previous project
Set a flat budget from the start of planning
Conduct an analysis of resource costs before planning the project
Reduce some of the work in the project scope
Correct answer
Conduct an analysis of resource costs before planning the project
Feedback
The best answer here would have been to conduct an analysis of the cost before planning the project. This way, they would have an expected budget before actually going to the detailed planning.
M2Q51 The project manager has worked with the current customers on a previous traditional project. The customers have informed the project manager that this new agile project is delivering products that are not meeting the requirements.
What should the project manager do in this scenario?
Have the customers review and prioritize the product backlog
Tell the customers changes can be done once the product goes to operations
Stop the project to review the requirements
Inform the customers to attend the iteration review meetings
Correct answer
Inform the customers to attend the iteration review meetings
Feedback
The best course of action would be to inform the customers to attend iteration review meetings so they can give feedback as the product is being built.
M2Q52 A customer on a traditional project has requested a major change to the scope of the project. The project manager has informed the sponsor of this change.
What should the project manager do next?
Submit a change request to the change control board for approval
Review how this change may affect other aspects of the project
Inform the customer the change cannot be done due to its impact
Stop the project until the change has been approved or disapproved
Correct answer
Review how this change may affect other aspects of the project
Feedback
What a change has been requested, the next step would be to assess how this change can impact all aspects of the project.
M2Q53 A task in an iteration doesn’t get completed due to a team member’s personal issue that appeared two days before the iteration was finished but did not get resolved.
What should the project manager do to prevent this from happening again?
During the retrospective, inspect the issue
In the iteration review, address the issue
During the next iteration planning meeting, discuss the issue
In the next daily standup meeting, inspect the issue
Correct answer
During the retrospective, inspect the issue
Feedback
A retrospective is where the team will talk about what went right, what went wrong, lessons learned and what to improve for next time.
M2Q54 A project manager working on an agile project and has noticed that some team members are experts and others are not. This has led to some tasks taking longer than expected, while some are completed soon. The Project Manager needs to enhance team performance.
What should the project manager do in this situation?
Implement the necessary training for all team members
Request that the senior level resources train others
Manage the expert resources and remove the others
Train the others yourself to ensure the team has equal skills
Correct answer
Implement the necessary training for all team members
Feedback
The PM must Implement training were necessary for all team members.
M2Q55 You have been recently assigned a job as a project manager on an ongoing project. The customer has just requested a change to reduce the budget by 20%.
What should you do first?
Submit the change to the change control board
Meet with the team to discuss how this change may impact the project
Review the change management plan
Look for ways to reduce the schedule and scope to decrease the budget by 20%
Correct answer
Review the change management plan
Feedback
On a project, the first action a project manager should do is review the project documentations such as the change management plan, before taking any actions.
M2Q56 While working on an agile project, a few team members are having an issue determining the best method to develop a feature in the software.
What should the project manager do to resolve this issue?
Conduct your own research and determine what method is best
Stop the project until the team has decided which method would be best
Meet with the team in an open setting and have a discussion on the different methods
Tell the team to select one method and continue to work
Correct answer
Meet with the team in an open setting and have a discussion on the different methods
Feedback
Anytime there is an issue between team members on a project, it’s best for the project manager to facilitate discussion in order to solve the problem.
M2Q57 A project manager has been alerted by a key stakeholder on a recently approved project that the project management method is not sufficient for the project.
What should the project manager do next to resolve this issue?
Schedule a one-on-one discussion with this key stakeholder to understand their concern
Meet with the project sponsor to alert them of this concern
Update the issue log with this issue
Implement the change request to change the project management method
Correct answer
Schedule a one-on-one discussion with this key stakeholder to understand their concern
Feedback
Before taking any actions, the project manager should meet with the stakeholder to better understand what the concerns are about the methods.
M2Q58 A project manager working on a construction project has received notification from the local safety authority that the working conditions for the workers may result in injuries.
What should the project manager do in this situation?
Immediately inform the sponsor about this situation
Meet with the workers and inform them of the situation
Immediately stop the project until the situation has been fixed
Call the safety authority and inform them you have fixed the issue
Correct answer
Immediately stop the project until the situation has been fixed
Feedback
Since this is a safety issue and may result in injuries, the best course of action would be to stop the project until the situation can be resolved. All other choices allow the project to continue operating.
Correct answer
Organized by the product owner
Product Backlog
Will be decomposed into the WBS
Scope Statement
Limits the work in progress
Kanban
Correct answer
Organized by the product owner
Product Backlog
Will be decomposed into the WBS
Scope Statement
Limits the work in progress
Kanban
Correct answer
Theory X
Micromanager
Theory Y
Employees like working
Herzberg’s Theory of Motivation
Hygiene agents
Correct answer
Theory X
Micromanager
Theory Y
Employees like working
Herzberg’s Theory of Motivation
Hygiene agents
M3Q1 A team member has unexpectedly been out for more than one week due to reasons that no one knows about. This length of absence has caused the critical path to increase by two weeks.
What should the project manager do in this situation?
Immediately contact the PMO and hire a new team member
Call the team member to discuss the situation and identify solutions to the issue
Have other team members work overtime to complete the unfinished work
Ask the functional manager to contact the team member to discuss the situation
Correct answer
Call the team member to discuss the situation and identify solutions to the issue
Feedback
The most appropriate response would be to first contact the team member to see if there is a major personal issue and then, if possible, to come up with solutions to these issues to get the team member back to work.
M3Q2 New members are added to an ongoing agile project. The original team members received basic training on business processes and new members do not have the same training.
What should the project manager do in this situation?
Ask the original team members to provide support and training for new team members
Inform new team members that they should ask the original members for help
Train all members together using a self-pace web portal
Inform the new members they will learn the processes over time
Correct answer
Ask the original team members to provide support and training for new team members
Feedback
It is the PM’s responsibility to make sure that the new members are adequately trained. This approach provides that training.
M3Q3 A Project Manager is leading a project that has a diverse global agile team.
What should the Project Manager do to develop cultural sensitivity?
Discover each team member’s culture in-depth for several weeks
Seek help from PMO to obtain formal training in this area
Travel to each team member’s geographic location to meet face-to-face
Be aware of local customs and remain flexible when working with team member
Correct answer
Be aware of local customs and remain flexible when working with team member
Feedback
The Project Manager needs to be proactive and learn what he can while also keeping flexible.
M3Q4 A project team has completed a few deliverables and would like to get approval on them. After meeting with a few of the stakeholders the project manager realizes that disagreements among them could lead to none of the deliverables being accepted.
What should the project manager do next?
Meet with the team and inform them to update the deliverables immediately
Have a meeting with the stakeholders to understand the root cause of the disagreements
Update the project management plan with the new requirements to get the deliverables accepted
Implement a change request to modify the scope of the project
Correct answer
Have a meeting with the stakeholders to understand the root cause of the disagreements
Feedback
The best course of action would be to meet with the stakeholders and find out what is causing the disagreement and then come up with a solution based on the main cause.
M3Q5 A project’s sponsor has been replaced by a large PMO due to the nature of the project and the effect on the organization.
What should the project manager do in this situation?
Modify the communications management plan to the PMO
Follow the original communications management plan
Schedule a meeting with the PMO and the team, but continue to follow the original communications management plan
Guarantee that the PMO members receive the project’s current status report
Correct answer
Modify the communications management plan to the PMO
Feedback
The Project Manager needs to be proactive and respond to this change. The same communication that was planned for a sponsor will not necessarily work for this PMO.
M3Q6 A Project Manager identifies two new risks. These risks could impact a few key components. The Project Manager wants to reference additional information before presenting this new risk information.
To which sources should the Project Manager refer to check if these are new risks?
Risk register and risk report
Risk register and Risk management plan
Risk management plan and risk report
Issue log and risk report
Correct answer
Risk register and risk report
Feedback
The Project Manager must check the risk register and risk report to see if this is indeed a new risk and to see if there was action already planned around it.
M3Q7 An organization was following traditional methods has recently moved to agile methods. A senior member of the IT department is not knowledgeable on any agile methods.
Since most of the projects will be IT-based projects, how should the project manager approach this situation?
Ask the senior member to attend agile classes
Coach the senior member on agile processes and values
Manage the projects using agile and hybrid methods yourself
Ask the team members to educate the senior member on the best practices of agile
Correct answer
Coach the senior member on agile processes and values
Feedback
It would be best for the project manager to coach the senior member and to teach the values of agile and the corresponding processes. This would ensure the project gets more support and acceptance.
M3Q8 An organization has recently implemented agile methods to bring products to the market faster. Senior management would like to see rollouts being done within six months versus the traditional 18-month rollouts.
What should the project manager do in this situation?
Develop an approach using minimum viable products (MVP)
Hire expert team members that specialize in particular skills
Prioritize the product backlog based on what can be done the quickest on a project
Implement a strict change management process to keep scope changes at a minimum
Correct answer
Develop an approach using minimum viable products (MVP)
Feedback
By utilizing MVP’s the organization will be able to release products quicker to the market with minimal features. This will allow them to gain more feedback and develop the product more time.
M3Q9 A Project Manager working on a hybrid project meets with a key project stakeholder to understand how complex the project deliverables are. The stakeholder expresses fear and worries regarding the deliverables.
What should the Project Manager do to ensure that the deliverables are accurate?
Perform a feasibility study
Have the sponsor meet with the stakeholder to resolve this issue
Inform the stakeholder the team will fix all issues and add them to the issue log
Conduct a risk assessment and present the result to the stakeholder
Correct answer
Perform a feasibility study
Feedback
To ensure that the deliverable is realistic, the Project Manager needs to conduct a feasibility study and then evaluate the results.
M3Q10 A customer has agreed to accept the deliverable after it was built by the team. A few weeks later, the customer changes their mind and will not accept it.
What should the Project Manager do?
Review the acceptance criteria
Review the quality management plan
Review the requirements documentation
Review the project charter
Correct answer
Review the acceptance criteria
Feedback
The acceptance criteria are what needs to be met for the customer to accepted the deliverable.
M3Q11 A project manager working on a hybrid project has informed the team that they will need to identify the best communication methods for the project and any corresponding risk from these methods. The team will also help to identify the responses.
What type of leadership is a project manager using here?
Charismatic
Laissez-faire
Transformational
Servant
Correct answer
Laissez-faire
Feedback
Laissez-faire is when the project manager is hands-off and allows the team to make their own decisions.
M3Q12 An organization has just adopted a hybrid approach to all internal projects. They have conducted hybrid training for all of the internal project managers. After a few of the projects have started, the PMO has noticed the team members are having major issues conducting the project work due to team members working slow or have issues with each other.
What could’ve gone wrong in the training for the project managers?
The training did not include team members
The training didn’t teach the principles of servant leadership
Training didn’t teach how project managers should assign work to the team
Training didn’t teach about backlog prioritization
Correct answer
The training didn’t teach the principles of servant leadership
M3Q13 The project team is working on a traditional project and has encountered a risk that could drastically impact the schedule.
What should the project manager do first?
Update the issues log with this new risk
Review the risk management plan
Meet with the project sponsor to alert them of the new risk
Meet with the team to determine the correct response
Correct answer
Review the risk management plan
M3Q14 A project team is having many communication issues on the project. This includes using inappropriate language towards each other.
What should the project manager suggest in order to solve this problem?
Resource management plan
Team charter
The performance assessment
A penalty system for disorderly members
Correct answer
Team charter
Feedback
Team charters are used on a project to set the ground rules for the team. This includes the use of inappropriate language and other personnel management tactics.
M3Q15 While working on an office relocation project, a team member has informed the project manager that the communication management plan is not needed for the project since everyone knows everyone.
What should the project manager do in this situation?
Removed the communication plan from the project
Keep the communication Management in the project
Request the team member be removed from the project
Meet with the sponsor to understand if the communication management plan is really needed
Correct answer
Keep the communication Management in the project
Feedback
The communication management plan is vital for the success of any project. Removing would likely cause misunderstanding and issues on the project.
M3Q16 The project team over the last few iterations has not been performing up to plan.
What should the project manager do in this situation?
Meet with the team and conduct coaching sessions
Replace team members that are causing issues on the project
Conduct assessments on individuals to identify who needs to be replaced on the team
Stop the project work until the team has resolved all issues, then proceed
Correct answer
Meet with the team and conduct coaching sessions
Feedback
Your best strength here will be to work with the team directly to address any performance issues.
M3Q17 A team is currently working on a hybrid project and many of the project requirements are not being met. Many senior stakeholders are unhappy with the progress so far.
What should a project manager do to handle the situation?
Remove the team members that are causing issues on the project
Assess the team performance
Schedule frequent meetings with the stakeholders to better understand the requirements
Meet with the team and review the requirements document
Correct answer
Schedule frequent meetings with the stakeholders to better understand the requirements
Feedback
It would be best to have the team meet with the stakeholders periodically throughout the project so they can gain feedback on what was done.
M3Q18 The sponsor and project team have agreed that the hybrid project has a suitable budget and accurate schedule. The Project Manager fears that unexpected events could threaten the project’s success.
What should the Project Manager do first?
Identify project risks, then assess those risks
Ask the sponsor for additional funding to cover the unexpected events
Schedule a meeting with the sponsor to address the potential impact of unexpected risks
Execute the project since the budget and schedule are approved by the team
Correct answer
Identify project risks, then assess those risks
Feedback
The Project Manager needs to familiarize himself with risks and their mitigation strategies.
M3Q19 A mid-size project with about 100 stakeholders is close to completion, so the Project Manager must prepare to officially close the project.
How should the Project Manager obtain signoff on the acceptance of project deliverables?
Ask the project sponsor to sign off
Ask the steering committee to sign off
Ask functional managers to sign off
Ask the team to sign off
Correct answer
Ask the project sponsor to sign off
Feedback
The sponsor provided the resources for the project and it is, therefore, his responsibility to officially sign off on the project deliverables.
M3Q20 An agile team is developing a new HR management software using hybrid methods. A couple of the iterations will be done by an outside consulting company. After the second iteration with the consulting company, the project manager learns that the component will be delayed by over three weeks.
What should the project manager do first?
Replace the consulting company
Modify the project schedule to include the additional three weeks
Ask the vendors if an increase in their fees will help to keep the project on schedule
Review the procurement management plan
Correct answer
Review the procurement management plan
Feedback
The first step the project manager should take would be to review how the project will handle conflicts with their external sellers. This would be documented in the procurement management plan.
M3Q21 An organization has decided to upgrade one of its key products. The decision is to use an agile approach. One of the key stakeholders is concerned that the upgrade may not meet user expectations.
What should the project manager do to ensure the project is successful?
Have the customers involved in selecting team members
Ensure customers attend the iteration review meetings
Hire team members that are experts in a particular skill
Hire outside consultants when necessary to ensure customer acceptance
Correct answer
Ensure customers attend the iteration review meetings
Feedback
One of the best ways to ensure the project is successful in the to meet the customer’s requirements is to ensure that the customers are participating in giving feedback as the product is being developed. This would ensure that, in the end, the product will have met the requirements.
M3Q22 A hybrid project with a quality management plan states that project deliverables must be reviewed every other week. The last two deliverables have missed this requirement.
What should the project manager do in this situation?
Inform the sponsor of this issue
Modify the quality management plan to check the deliverables later
Have the team check the deliverable weekly
Use a cause-and-effect diagram for root cause analysis
Correct answer
Use a cause-and-effect diagram for root cause analysis
Feedback
By understanding the root cause of the issue, the Project Manager may avoid this type of problem later on in this and other projects.
M3Q23 A company wants to reduce costs by insulating its office building. The local government provides most of the cost due to the energy saving of the project. After the project start, the Project Manager learns that the project will not qualify.
What should the project manager do next?
Add the issue to the Issue Log
Add the risk to the risk register
Make use of the contingency reserve
File a change request
Correct answer
Add the issue to the Issue Log
Feedback
Logging the issue first means that it can be analyzed and understood by the project team and all stakeholders.
M3Q24 The project team has completed building the deliverables for the project. Upon inspection by the customers, they notice a few missing requirements.
What should the project manager do to fix this issue?
Inform the customers the feature is not needed
Implement a change request to remove the missing features
Implement a change request to add the additional feature
Add this to the issue log
Correct answer
Implement a change request to add the additional feature
Feedback
A project is supposed to be completed scope within a given time and budget. In this situation, it would be best to implement the change request to ensure all the features that were originally part of the scope to get completed.
M3Q25 A key stakeholder on an agile project has requested that iterations deliver a product at the end and not over many increments.
What should the project manager do in this situation?
Inform the stakeholders of the benefits of incremental deliveries
Inform the team to only deliver the product at the end of the project
Inform the product owner of this issue
Meet with the team to discuss how to resolve this issue
Correct answer
Inform the stakeholders of the benefits of incremental deliveries
Feedback
It is important that men following agile methods that the concept of incremental deliveries followed in order to maximize its benefits. The best course of action would be to train is key stakeholders on these benefits.
M3Q26 During the daily standup meeting, a team member has informed the others that the IT department is having an issue with the server that is needed to complete the Sprint.
What should the project manager do in the situation?
Ask the team member to speak to the IT department to resolve this issue quickly
Call the IT department to inform them this issue needs to resolve quickly
After the meeting, analyze this issue and work with the IT department to resolve this issue
Ask the project sponsor to discuss this issue with the IT department
Correct answer
After the meeting, analyze this issue and work with the IT department to resolve this issue
Feedback
Part of working on an agile project is to be a servant leader remove any external issues that can affect the project team. These impairments can be things such as IT related issues.
M3Q27 A hybrid project currently has eight deliverables that must get done for the project to be completed. A key stakeholder is concerned that one of the deliverables will not be done correctly.
What should the project manager do to handle this situation? (Choose 2)
Remove this deliverable from the project
Stop the project immediately until this dispute can be solved
Review the scope statement and other project documents
Inform the stakeholder that all deliverables will be completed correctly
Meet with the stakeholder to understand their concerns
Update the project sponsor about the concerns the stakeholder is having
Correct answers
Review the scope statement and other project documents
Meet with the stakeholder to understand their concerns
Feedback
The best action here would be to first review the scope statement and other project documents to understand the main requirements of the deliverables and then meet with the stakeholders to understand what their concerns are. This way, the project manager can find the root cause of the concerns and hopefully resolve them.
M3Q28 A project manager has just been assigned to work on a hybrid project at the client site. The client site includes a variety of functional managers and key stakeholders for the project. The organization’s senior management is concerned that the project will not meet all of the different stakeholder’s needs.
What should the project manager do to address this concern?
Conduct stakeholder analysis and determine the needs of all stakeholders
Meet with the functional managers and prioritize their needs
Meet with key stakeholders and prioritize their needs
Inform the project team that they must meet the needs of the senior management of the organization
Correct answer
Conduct stakeholder analysis and determine the needs of all stakeholders
Feedback
The best approach here would be to conduct stakeholder analysis for all stakeholders, not prioritize one group over another.
M3Q29 The project has three team members working on three separate tasks at the same time. The project manager is worried that when these tasks come together, they may not function well.
What should the project manager do in this situation?
Identify potential conflicts, and then arrange for a regular meeting with the members to review each other’s work
Decide which members work should be prioritized
Document conflicts as they occur and take action to remedy any problems that arise
Continue to let all members work simultaneously, recognizing that conflicts can be addressed at a later date
Correct answer
Identify potential conflicts, and then arrange for a regular meeting with the members to review each other’s work
Feedback
The PM should ensure consistent communication is done correctly throughout the development to identify risks or issue early.
M3Q30 A Project manager has noticed that a hybrid project was behind schedule and has implemented new resources to speed up the work. This method did not work and the project is still behind schedule. The project manager has decided to escalate this issue.
What should the Project Manager do first?
Refer to the change management plan
Review the stakeholder engagement plan
Refer to the communications management plan
Review the risk management plan
Correct answer
Refer to the communications management plan
Feedback
The communications management plan will detail how the project communications will occur. This includes how to escalate issues.
M3Q31 A recently completed agile project that spanned multiple countries over a period of two years has led to major dissatisfaction with the key stakeholders. They claim the project took too long and did not deliver on all promises.
What actions should the project manager have taken to prevent this outcome? (Choose 2)
Engage the stakeholders throughout the project by conducting Sprint review meetings
Implement change management process requiring a written change request
Ensure changes to the project scope could not have been done once the plan was approved
Allow customers to change the scope as needed as project was progressing
Ensure customers communicated with the project manager only and not the team
Correct answers
Engage the stakeholders throughout the project by conducting Sprint review meetings
Allow customers to change the scope as needed as project was progressing
Feedback
In agile practices, is best to ensure the stakeholders are engaged throughout the project and are allowed to change the scope that is needed.
M3Q32 An agile project has completed four iterations so far. One of the senior executives would like an update on the work that has been completed.
What would be the best way to update the senior executive?
Email the senior executive a list of the features that have been completed
Make the project status document available on the company intranet so the senior executive can check it when he has free time
Ask the project management office for guidance on the best method to update the senior executive
Ask the senior executive to attend a one-on-one meeting with you to explain the project progress
Correct answer
Ask the senior executive to attend a one-on-one meeting with you to explain the project progress
Feedback
The best way to communicate project information and resolve issues is usually face-to-face. This meeting with the to a better overall session where the executive will be able to get his questions answered and better understand what’s happening on the project.
M3Q33 A project manager working on a mission-critical product development hybrid project has noticed that the project sponsor has not been communicating or engage in the project. This may lead to schedule delays since deliverables acceptance may not occur when needed.
What should the project manager do in this situation?
Meet with the sponsor to discuss the issue and to brainstorm solutions
Inform the sponsor of this issue and what it could mean for the project schedule
Keep working on the project and hope that this sponsor engages later
Send the communications management plan to the sponsor for review
Correct answer
Meet with the sponsor to discuss the issue and to brainstorm solutions
Feedback
The best option here would be to meet with the sponsor or to discuss this issue and then to come up with a resolution to it.
M3Q34 A hybrid project deliverable is being built by the team. Based on the originally approved plan, 650 products were developed. The project team randomly chooses 50 products to evaluate against the quality plan.
What is the project team undertaking?
Control procurement
Statistical sampling
Process audit
Quality assurance
Correct answer
Statistical sampling
Feedback
Statistical sampling involves choosing part of a population of interest for inspection.
M3Q35 A vendor has informed the project team that the product description was incorrect and the vendor will not fix any issues with the finished product.
What should the project manager do first?
Check the service level agreement (SLA) with the vendor
Review the procurement management plan and agreements
Check the risk register
Review the risk management plan and document lessons learned
Correct answer
Review the procurement management plan and agreements
Feedback
The first action should be to review the contract and the procurement management plan to understand what steps should be taken next.
M3Q36 A project manager has noticed that the finance department is not sending the required funds to the project account in order to fund the work on the project. The finance department claim this project will not have any value to the organization. The project should stop immediately.
What should the project manager do first in the situation?
Immediately terminate the project and release the team
Schedule a meeting with the finance department to better understand what is the main issue
Report this issue to the sponsor and have the sponsor meet with the finance department
Reschedule the project work until the issue can be resolved
Correct answer
Schedule a meeting with the finance department to better understand what is the main issue
Feedback
Before taking any actions, the project manager should have a better understanding of what the issues are and how they can be fixed.
M3Q37 A company starts implementing scrum. About halfway through the first sprint, communication issues develop. Some project team members are not in sync with other team members.
What is the cause of this communications gap?
The communications management plan has not been developed
Daily standup meetings were not held or enforced
The project sprint board has not been updated
The project status dashboard has not been updated
Correct answer
Daily standup meetings were not held or enforced
Feedback
The daily standup meeting is where team members are able to present their issues and say what they are working on during that day.
M3Q38 A team is working on a hybrid project. Due to the different interpretations of the project requirements, the deliverables are not aligned with the expectations of the customers. They say the product at delivery is failing to perform correctly.
What steps should the project manager have taken to prevent this?
Submit a change request to adjust the project scope
Update the project management plan in order to get back on track
Ensure the team receives continuous feedback from customers
Ensure the team understands all additional project requirements
Correct answer
Ensure the team receives continuous feedback from customers
Feedback
The team should get continuous feedback from the customers to ensure there are building the correct product for the customer. Feedback should be given throughout the project.
M3Q39 While reviewing the issues log, the Project Manager notices that tasks assigned to three team members have an SPI of .7.
What should be done?
Notify the members to complete the tasks quickly in order to avoid introducing extra project time
Document the issue and escalate to the project sponsor
Ask the team members to explain why tasks were delayed and how they will get back on schedule
Work with the team members to review the tasks and decide on strategies for solutions
Correct answer
Work with the team members to review the tasks and decide on strategies for solutions
Feedback
The Project Manager needs to review the activities with the team members and identify solutions.
M3Q40 A project manager is working with a project team. The team has agreed on a solution to a major issue and is about to implement the solution.
In what phase of development is the team in?
Storming
Norming
Forming
Performing
Correct answer
Norming
Feedback
In the norming phase, the team has come to a solution on issues they had in the storming phase. They can then start the work next in the performing stage.
M3Q41 A new software development project is having an issue where key stakeholders are given requirements that are opposites of each other. This has led to a delay in the planning of the project. The project manager has set up a meeting with the stakeholders to resolve this.
What should the project manager do in this meeting?
Work with the two stakeholders to understand the main issue and select a requirement that is best for the value the project will deliver
Work with the two stakeholders and select a requirement that is more cost-effective
Inform the two stakeholders that this must be settled immediately or the project will be delayed
Inform the two stakeholders that both requirements can be implemented
Correct answer
Work with the two stakeholders to understand the main issue and select a requirement that is best for the value the project will deliver
Feedback
The best option here would be to work with the stakeholders and find the requirement that best benefits all projects and not just something that is more cost-effective or satisfies one of them.
M3Q42 A project team has fixed a software error on the company PMIS. This error may occur in other projects that may happen in the future.
Which document should be updated to ensure this error is fixed going forward?
The issue log
The risk report
Communication management plan
The lessons learned register
Correct answer
The lessons learned register
Feedback
The lessons learned register can be used for future projects to help avoid past project issues.
M3Q43 A project manager overhears a conversation with two team members that a component will likely fail the customer’s acceptance due to its performance. The project manager didn’t think it could happen.
What should the Project Manager do?
Update the risk register with the new risk and assess its possibility
Inform the team members you overheard them and then explain to the sponsor why this may happen
Have the other team members confront the members and resolve the issue
Have the members work with the customers and implement a solution before the component fails
Correct answer
Update the risk register with the new risk and assess its possibility
Feedback
The Project Manager needs to proactively approach this. By updating the risk register and assessing the risk, the project will be able to handle the risk.
M3Q44 A project manager has just gotten a job in an organization moving towards agile methods. The agile team claims that the organization’s key stakeholders think agile methods are chaotic and will not work. This has led to less engagement by them.
What should the project manager do in this situation?
Inform the stakeholders that agile methods produce more valuable deliverables than traditional
Inform the stakeholders that agile projects will allow deliverables to be delivered quicker
Train the stakeholders on the values of agile processes and artifacts
Have the stakeholders prioritize the product backlog
Correct answer
Train the stakeholders on the values of agile processes and artifacts
Feedback
The best option would be to train the stakeholders on the main value of agile practices. This will allow them to see if this is best for the organization.
M3Q45 During a major company development project, a team member is having an issue conducting some of the work. The team member says working with the other member’s team is difficult and the work is becoming more complex.
What should the project manager do in this situation?
Speak with the HR department to replace the team member with someone more suitable for the project
Inform the project sponsor of this issue in the potential delays
Reassign the team member to work that best suits his skills
Provide coaching and skill development to the team member as the project is progressing
Correct answer
Provide coaching and skill development to the team member as the project is progressing
Feedback
One of the most important tasks of being a project manager is to ensure members have the right training to conduct the work on the project.
M3Q46 An organization is starting to deliver projects using a hybrid approach. Some members are very knowledgeable about agile and some have never used it before. The inconsistent knowledge is leading the agile parts to fall behind.
What should the manager do in this situation?
Allow team members that are not knowledgeable in agile to only work on the traditional parts of the project
Implement a schedule change to account for the delay
Research and budget for agile and traditional methods to be taught to the entire team
Conduct the project using a traditional method only
Correct answer
Research and budget for agile and traditional methods to be taught to the entire team
Feedback
It is important to have consistent implementation of project management methods. This can only be done if the team has the same knowledge about the different methods.
M3Q47 An approved change request to fix a major component on a deliverable has failed. When the change request was implemented, it failed and caused a larger issue on the project.
What plan should the project manager use to escalate this major issue?
Communications management plan
Stakeholder engagement plan
Change management plan
Issue management plan
Correct answer
Communications management plan
M3Q48 There are concerns about the cost risk of adding a vendor to complete a major section of the project. The sponsor informs the project manager he will not approve any cost increase in the future.
What type of contract should be used?
A cost plus fixed fee contract
A time and material contract
A cost plus incentive fee contract
A firm fixed price contract
Correct answer
A firm fixed price contract
Feedback
A firm fixed price contract is a type of contract where the buyer pays the seller a set amount for all work performed. This contract has the lowest risk for the buyer.
M3Q49 A major application redesign hybrid project has just been completed and the project manager is about to close the project.
What should the project manager do during closing?
Meet with the project sponsor to get acceptance of the deliverables
Ensure all items on the product backlog is completed
Ensure the product and knowledge is transferred to operation
Have the team conduct a final inspection of the product
Correct answer
Ensure the product and knowledge is transferred to operation
Feedback
During closing, you would transfer the knowledge and product. You would then release the team and transfer the project report.
M3Q50 A project manager working on an agile project has notice one team member spending a few hours each day working on their personal tasks. The project manager informs the member to stop doing this and only work on the sprint.
What problem solving method is this?
Forcing
Smoothing
Compromising
Collaborating
Correct answer
Forcing
Feedback
This method is forcing since the PM is telling the team member what to do with no other options or input from the team member.
M3Q51 A few new risks for a project are identified by two senior team members. These risks could affect the overall project schedule.
What should the project manager do next with these risks?
Review the risk report
Review the organizational process assets and risk register
Refer to the schedule management plan and the risk report
Add risks to the risk register and then analyze how they will impact the project
Correct answer
Add risks to the risk register and then analyze how they will impact the project
Feedback
The first step would be to update the risk register and then analyze the new risks.
M3Q52 The Project Manager provided training for the entire team on the specifics of the company processes that the project supports. A few months later, new team members were added and lacked the needed training. This has caused conflict on the project.
What should the project manager do in this situation?
Have the new team members seek help from senior members
Ask a senior member to conduct the training
Provide a second round of training to all new members
Inform the new members they will learn as the project is progressing from senior members
Correct answer
Provide a second round of training to all new members
Feedback
It is the PM’s responsibility to make sure that the new members are adequately trained. This method provides that training.
M3Q53 The project manager is working on an agile project that requires complex software development. Two team members are having a hard time on the sprint with the work. They ask the project manager for help.
What should the project manager do?
Tell them to look up what training they need online and the project will cover the cost
Tell the two team members to ask senior team members to help them
Coach them on finding the best way for them to learn this information quickly and then follow-up
Inform them you will move those complex tasks to more knowledgeable members
Correct answer
Coach them on finding the best way for them to learn this information quickly and then follow-up
Feedback
The best solution here would be to coach the team member and get them the required knowledge as quickly as possible so as to minimize the effects on the project.
M3Q54 At the start of project execution, the project manager finds out that a team member will be unavailable due to a medical emergency. This might cause a delay to the project schedule for one month. The project manager has requested a new temporary resource from the project management office.
What should the project manager do?
Extend the project schedule by one month
Ask the project sponsor for an additional team member to replace the absent member
Update the risk register
Stop the project until the team member returns
Correct answer
Update the risk register
Feedback
Since the team member being held might cause a delay to the project schedule, it would be best to add this as a risk to the risk register.
M3Q55 An agile Project iteration just ended. A team member tells the project manager that a task was done during the iteration and was implemented incorrectly, causing the customer to reject the feature. The Project Manager wants to prevent this scenario in the future.
When is an appropriate time to discuss this issue?
During the retrospective
In the iteration review meeting
During the next iteration planning meeting
In the next daily standup meeting
Correct answer
During the retrospective
Feedback
The retrospective allows issues identified and discussed in a timely fashion along with ideas for improvement by the agile team.
M3Q56 A senior sponsor is discussing the complexity of project deliverables with the Project Manager two weeks before the hybrid project is initiated. The sponsor feels the project will fail to produce the deliverable in an adequate time. The Project Manager wants to ensure that the deliverables are accurate.
What should the project manager do next?
Revise the project charter
Documented in the issue log for later review
Identify threats and document them in the risk register
Conduct a feasibility study of the project deliverables
Correct answer
Conduct a feasibility study of the project deliverables
Feedback
The feasibility study will support the business case to begin a new project.
M3Q57 While working on a complicated project, team members are often having discussions with each other and customers. Some of these communications are being done offline without the knowledge of the project manager. This is leading to a major communication issue.
What should the project manager do in this situation?
Inform the team to follow the communication management plan only
Have the project sponsor speak with the customers and the team members
Host a meeting with the team to understand why these communications are happening and take the necessary actions to resolve this issue
Allow the team to keep having off-line discussions
Correct answer
Host a meeting with the team to understand why these communications are happening and take the necessary actions to resolve this issue
Feedback
Since this is leading to a communication issue, the project manager should take action to solve this problem. The best option here would be to meet with the team and understand why this is happening, then implement the solution.
M3Q58 An agile project has completed nine iterations with two releases. While some stakeholders are participating, others are not. Some of the stakeholders claim this new product may decrease the value that the company is offering to its customers and the company may lose market share.
What should the project manager have done at the beginning of the project to ensure this doesn’t happen again?
Meet with each individual stakeholder and explain the benefits of the project
Create the project management plan before getting the project initiated
Try to have all the stakeholders give inputs into the design of the new product
Have the product owner speak with the stakeholders to explain the benefits of the new product
Correct answer
Try to have all the stakeholders give inputs into the design of the new product
Feedback
When a project is first initiated, it is important to have all stakeholders involved understand the main benefits of the project before the project work starts.
Correct answer
The team is learning each other names
Forming
One member doesn’t agree with another members advice
Storming
Members come to an agreement
Norming
Team is released
Adjourning
Correct answer
The team is learning each other names
Forming
One member doesn’t agree with another members advice
Storming
Members come to an agreement
Norming
Team is released
Adjourning
Correct answer
Informing other project managers of a new method to create a function
Share
Have the program management team, work on fixing the component
Escalate
Removing a work package from the WBS
Avoid
Correct answer
Informing other project managers of a new method to create a function
Share
Have the program management team, work on fixing the component
Escalate
Removing a work package from the WBS
Avoid
