three step change model (lewin)

Question 1

what is Lewin’s Three Step Model?

Answer 1

a process or framework businesses can use to help ensure a change is implemented successfully.
1. unfreeze
2. change
3. refreeze

Question 2

what is the step unfreeze?

Answer 2

unfreeze involves preparing the business change

1. determine what needs to change
2. creating the urgency by demonstrating a need for change
3. challenge current beliefs, obstacles that may resist change
4. managers should show that they understand the doubts held by employees and concerns they may have that contribute to employee resistance

Question 3

what is the step change?

Answer 3

when the business is unfrozen, management is able to change policies, processes and culture

1. communicate often about the change, listen to feedback, allow employees to seek guidance and dispel rumors
2. provide support such as training, counselling to help employees accept the change
3. empower employees to be part of decisions and take actions so they are involved as part of the change, resistance is reduced

Question 4

what is the step refreeze?

Answer 4

refreezing is reinforcing and anchoring the change into culture, without refreezing there is the potential for the business to gradually move back to old ways of doing things

1. develop ways to sustain the change
2. provide support and training
3. celebrate success