Things to know Flashcards
Server Mechanics
3 C’s
4 priorities
the greet
Timing standards
order taking
quality check
full & fresh beverage
prebussing
Preset/Marking
Desert & coffee
Check presentation & Thank you
Footspeed
Server Finer Points of Service
tour guiding the guest
Verbal/Nonverbal communication
Seamless, silent service
The Wow Factor
Event Mechanics
be informed
detailed setup
first five minutes
styles of service
positions
work clean
mothering
every guest is your guest
breakdown
7 Steps to order taking
- Listen to the guest
- Tour guide / suggestions
- Write the order down
- Read the order back to the guest
- Slow down
- Double check
- Talk with expo chef
Preshift
Image Check
Service Focus
Menue Item Focus
Wine focus
Service scenario
Promos & Sparks
Laundry List
Any Information pertaining to house operations
six commitments
- Positive mental attitude
- Hunger for knowledge
- Teamwork
- Image
- efficiency
- Fun
4 Priorities of a server
- Immediate Greet / First round drinks
- Hot food hot / Cold food cold / Bar drinks
- Full hands in / Full hands out
- Immediate bus
Server Spec attire
Lavender Shirt
Dark Blue Jeans
Black Belt
Black Shoes
Black Socks
4 bic pens
Apron
$20 Bank - 2x$5 8x$1 Change X$2
Black Sharpie
Time Standards
NA Drink
Alcoholic Drink
Wine Bottle
1 Min
2 min
2 min
Time Standards
Small Plate
House or cesar salad
Lunch Entree
Dinner Entree
Desserts
small plate - 7 min
Salad - 5 min
lunch - 10 min
dinner - 15 min
desert - 5 min
greeting server greet
energetic welcome
introduction of homebase server
suggestion of 2 drinks
home base server greet
introduction of self
inform guest of todays features
suggestion of a specific small plate
The 3-Tier Station
Your station
Your Zone
The entire venue
The 3 C’s
Communication
Circulation
Consolidation
BOCCE
Silver Ball
Points
Pallino
7 = win
Bocce Prices
Sun - Thurs open to close and Fri-Sat open to 5 - $5
Fri-sat 5 to close $10
sun - Thurs 8pm to close $4
Bowling Prices
Sun - Thurs open to close and Fri-Sat open to 5 - $5
Fri-sat 5 to close $7
sun - Thurs 8pm to close $3
Mission Statemant
To create a sophisticated and fun dining enironment known for its outstanding food and gracious service, and to develp a destination that delivers a memorable experience to its guest through quality and high standards.
Bomb Sweep
Alignment
cleanliness
S&P Shakers
B&B plates
Floors
Chairs
Candles lit
Details around the section (windows, walls, ect)
Sidework
Desert service
specifie the gelato and sorbet flavors
tell of your faorite desert and favorite coffee beverage
Expo chit
Server name
Table Number
Seat Number
Modifications
