The HR frame Flashcards
Which are the two factors in Hertzberg’s two factor theory?
Hygiene factors
Motivators
Which are the five steps in Maslow’s hierarchy of needs?
Self-actualization Esteem Social/belonging Safety Physiological
What are hygiene factors, according to Hertzberg?
“Extrinsic” aspects of work, which remove dissatisfaction
Examples:
Management style
Wage/salary/benefits
Company policies
Job security
What are “motivators” according to Hertzberg?
”Intrinsic” aspects of work which create good feelings/motivation
Examples:
Responsibility
Recognition
Personal growth
What is the defining quote for Theory Y?
“The essential task of management is to arrange conditions so that people can achieve their own goals best by directing efforts toward organizational rewards”
Define the “hard” and “soft” versions of Theory X
Hard:
Emphasizes coercion, tight controls, threats, and punishments
Soft:
Try to avoid conflict and keep everyone happy
Name five core assumptions of the HR perspective
· Organizations exist to serve human needs rather than the converse
· People and organizations need each other
· When the fit between individual and system is poor, one or both suffer
· A good fit benefits both
· Organizations consist foremost of people, and people are both biological and social beings
Name six generic HR questions
What are the needs of the organizational members?
What needs do the organization satisfy?
Need for re-design?
Do the organization need to change it’s HRM-system?
Do management practice theory X or theory Y?
Good communication (model 2)?
Which are the six basic HR strategies?
Build and implement an HR strategy
Hire the right people
Keep them
Invest in them
Empower them
Promote diversity
Name four steps in empowering workers
Provide information and support
Encourage autonomy and participation
Redesign work
Foster self-managing teams
Name four action strategies of model 1 communication
Design and manage the environment unilaterally
Own and control whatever is relevant to your interests
Unilaterally protect yourself (from criticism, discomfort, vulnerability, and so on)
Unilaterally protect others from being upset or hurt (censor bad news, hold private meetings, and so on)
Name three typical consequences of model 1 communication
Minimal learning
Strained relationships
Deterioration in decision making
Name three basic guidelines of model 2 communication
Emphasize common goals and mutual influence
Communicate openly; publicly test assumptions and beliefs
Combine advocacy with inquiry
The course features one 2x2 diagram for communication in the HR frame. Which are the axes and the fields?
Advocacy x inquiry
–> passive/assertive/accomodating/integrative
Name four critiques of the HR perspective
Naive assumptions about human nature
Neglects the world outside work
Does not acknowledge genuine (political) conflicts
Does motivation really lead to efficiency?
