The Communication Process

Question 1

communication (2)

Answer 1

• is an exchange of information between two or more people

- two way process that involves both sending and receiving messages

Question 2

sender (2)

Answer 2

• transmits or sends the message

- needs skills in sending clear and accurate messages

Question 3

receiver (2)

Answer 3

• hears and interprets the message

- needs skills in listening to the message and interpreting it correctly

Question 4

feedback

Answer 4

-is a sign back to the sender that the message is understood

Question 5

nonverbal communication (2)

Answer 5

• is a way of sending and receiving messages without using words
• includes body movements such as facial expressions, eye contact, and gestures

Question 6

verbal communication (4)

Answer 6

• the use of words to send and receive messages
• speaking and writing
• learn to communicate by imitating those around you, copied sounds you heard and motions you saw to convey a message
• as you get older developing new communication skills takes a conscious effort and much practice

Question 7

facial expressions (4)

Answer 7

• your facial expressions can communicate a wide range of emotions to others
• looking directly at someone with a pleasant expression shows your interest in communicating
• a dull board expression tells others you are not interested
• eye contact is an important part of your facial expression it helps convey a message that you care and are interested in what a person has to say

Question 8

body language (3)

Answer 8

• sending messages through body movements
• it can communicate different messages to people of different cultures and backgrounds
• can be viewed as positive by some people and does negative by others
• a warm hug can mean “I love you”, crossing arms and turning away can mean you’re angry or mad

Question 9

gestures (3)

Answer 9

• along with facial expressions, people use gestures to help communicate their messages more clearly
• some people wave their arms or shake their fists when they speak
• for others, it helps them emphasize their spoken word so that others understand the meaning

Question 10

body motions (3)

Answer 10

• the way you sit, stand, or walk while communicating also sends a different message to other
• some people hug is a greeting, some people shake hands or give high-fives
  ex) sitting forward in your chair, slouching, a firm handshake

Question 11

verbal communication skills (4)

Answer 11

• nature: your ability to learn words and nurture: the way you use words to express yourself are two strong factors
• in speaking to an elder you use respectful language. when speaking to your friends you speak more casually and may have created your own language or slang
• the way you speak can change the meaning of what you say. the tone of voice can affect the meaning of the words
• by developing your skills and expressing yourself, you will send clearer messages

Question 12

I-Statements (3)

Answer 12

• using this to express your thoughts, feelings, and ideas can help you speak for yourself from your point of view
• gives the responsibility and control over what you communicate to others and express your point of view in a logical way
• can help you speak honestly and openly

Question 13

5 types of I-Statements

Answer 13

1. descriptive
   - “I smell smoke”, “I heard you…”
2. thought
   - “I think”, “I wonder”, “I believe”
3. feeling
   - “I feel…”
4. intention
   - “I wish”, “I want”
5. action
   - “I studied”

Question 14

YOU-Statements (4)

Answer 14

• attack the person, not the problem
• they send messages that judge, command, or blame the other person
• some people use them to vent to personal feelings to give solutions
• attack the receiver’s self-esteem. as a result, to receive a response in a defensive manner, making the receiver feel his or her thoughts, opinions, plans are unimportant