Steps to Resolvong Conflicts

Question 1

1. identify the problem

Answer 1

what is causing the conflict or the real issue of the problem

Question 2

2. identify who owns the problem (2)

Answer 2

• who does this problem affect

- if the problem affects or disturbs more than one person it is shared jointly by both people

Question 3

3. accept ownership of the problem (2)

Answer 3

• sometimes only one person accepts the responsibility for a joint problem
• when only one person excepts responsibility, it’s difficult to reach a solution

Question 4

4. solve the problem (2)

Answer 4

• once you take ownership of a specific problem, you can take steps to solve the problem
• when a problem is jointly owned, a negotiation is needed to resolve the situation

Question 5

negotiation

Answer 5

-communication process in which people alternate between sending and receiving messages to reach an agreeable solution

Question 6

compromise (5)

Answer 6

• a give and take a method that allows both people to express themselves
• it’s an effective way to resolve conflicts
• no one wins or loses
• both give in a little to reach a solution that is workable to each
• it protects and helps maintain each person self-esteem