The art of consultation Flashcards
state the steps in Calgary- Cambridge guide to consultation
initiate the session
gather information
provide structure to consult
building a relationship
exploring/ planning
close the session
how would you initiate the session
prepare for it:
stop the task you were doing
establish the initial rapport:
greet client , introduce yourself
identify the reason for the consult:
open questions listening, confirm any other issues they might want to talk about, negotiate agenda
How would you gather information?
Explore the problem:
open + closed questions, active listening, clarify, verbal and non-verbal communication, establish date + time + get client to tell a story
Understand client perspective:
explore concerns and understand client expectations, encourage clients feelings
how do you structure the consultation
making organisation overt:
summarise, use signposting and transitional statements to progress, keep on time/ track, structure logically
Attend to flow
keep on time/ track, structure logically
how do you build a relationship?
Non verbal behaviour:
dont interrupt, pay attention, eye contact, confidence
Developing rapport:
not judgmental, empathy, support, sensitive
Involve the client:
share thinking, explain thinking, explain when examining
How do you explain and plan
-provide correct amount of info
- aid in recall and understanding
- incorporate client perspective
- planning/ shared decision making
- discussing options
- mutual agreement of plan
- discuss prodecures
how would you close a a session
forward planning:
contracts, safety nets
point of closure:
summarise session
final checks and agreements
what is the importance of client perspective during a consultation - and using relationship centred care
helps show empathy with the client and legitimises there feelings
involving the client helps share ideas and allows you to fully explain everything so they are fully aware of what is happening.
what are microskills of communication?
skills that build client rapport
ex) the 5 core communication skills
what is signposting
using guiding words
ex) however, in conclusion
define feedback
information someone else gives you on your performance
what is feedforward learning?
looks at current performance and next assignments and offers constructive guidance.
what is feedforward learning?
looks at current performance and next assignments and offers constructive guidance.
what are the principles of good feedback
motivate
develop stratagies to be better
how do you deliver good feedback
good terminology
balance negative and positive
be specific
