Communication Flashcards
what is the transmission model?
sender makes and sends a message
message received and interpreted by receiver
no feedback
describe the interaction model
person 1 sends a message
person 2 hears + interprets
person 2 replies
person 1 hears and interprets
(repeat)
simple more yes and no (no context needed)
describe the transactional model
person 1 sends a message
person 2 hears and interprets
person 2 sends a reply
person 1 interprets
however context is key - more background needed
what are the 5 core communication skills
reflective listening
non verbal communication
the pause
open and closed questions
empathy
what is the difference between hearing and active listening?
hearing:
passive, no participation or interpretation
Active listening:
active, participation, focus
how can miscommunication occur?
busy and cant hear
misunderstand between sender and receiver
accents
scientific terminology
what is empathy?
to understand someone elses feelings
what is sympathy?
feeling sorry for someone
when should you use open questions?
to get the clients perspective
taking a history
when should you use closed questions?
clarification
emergency
client consent
what is paraverbal communication
pitch
tone
rate
what is reflective listening?
active listening to gather information
what is the purpose of the pause
to not interrupt and to add dramatic effect
what is a rapport
close and harmonious relationship
