test 4

Question 1

b.i.d

Answer 1

twice a day

Question 2

Caps

Answer 2

capsule

Question 3

disp.

Answer 3

Dispense

Question 4

Gtt.

Answer 4

Drop

Question 5

p.o.

Answer 5

By mouth

Question 6

p.r.n

Answer 6

As Needed

Question 7

q.d.

Answer 7

every day

Question 8

S.L.

Answer 8

Sublingual

Question 9

Does a Pharmacy Technician serve patents or pharmacists

Answer 9

Both

Question 10

How can a Pharmacy Technicians assist the Pharmacist in providing direct patient care

Answer 10

Collecting up to date information for patient records. Assisting in medication therapy or medication reconciliation.

Question 11

An article published in the American Journal of Health System Pharmacists in 1999, defined direct patent care as using a combination of the following

Answer 11

Medication informationSelf careClinical PharmacyPharmaceutical Practice Distribution Practice

Question 12

Patients expect what kind of care in the pharmacy

Answer 12

caring and personal

Question 13

Patients may have concerns about how the medication will effect them such as:

Answer 13

proper method of administration.Possible side effects.interactions with other medicines.

Question 14

What kind of relationship should a Pharmacy Technician always build

Answer 14

A positive Patient-Pharmacy staff relationship

Question 15

What is the Pharmacy Technicians job

Answer 15

Meet patents needs and wants while following proper pharmacy procedures.

Question 16

What sets a pharmacy apart from other pharmacies patients may chose?

Answer 16

The caring attitude with which the Pharmacy Technician and their coworkers serve patients.

Question 17

What is a set of behaviors that characterizes someone who specializes in a particular field dedicated to service

Answer 17

Professionalism

Question 18

Professionals are also distinguished by their what

Answer 18

Conduct Appearance,and adherence to to moral standard

Question 19

What are characteristics of a professional

Answer 19

Being honestRespecting patient autonomyPracticing confidentialityPracticing beneficenceHaving Fidelity

Question 20

What are moral principles that govern an individual or group

Answer 20

Ethics

Question 21

What are ways that a Pharmacy Technician will communicate with patients ,prescribers and healthcare workers to ensure patent care

Answer 21

Telephone, Fax, and email

Question 22

What calls are referred to the pharmacist

Answer 22

Calls from prescribers, about emergencies, from other pharmacies ,and about prescription errors.

Question 23

What skills include how they stand, what their facial expressions are ,and how they use their gestures

Answer 23

Nonverbal

Question 24

What is the body movements made when communicating

Answer 24

Kinesics

Question 25

What is the distance between the Pharmacy Technician and the patient while communicating

Answer 25

Proxemics

Question 26

What is defined by Pharmacy technicians should move in front of the counters to communicate with the patient ,and also know where to locate items within the pharmacy to assist the patient in finding desired items

Answer 26

Environment

Question 27

What questions are important to getting the desired response

Answer 27

Framing

Question 28

Using what questions get you a quicker more desired response

Answer 28

Close ended

Question 29

Using what questions get you a longer more detailed response

Answer 29

Open ended

Question 30

What is always a good idea to gather for more information to support the patient. Be sure to ask about Over-The-Counter (OTC) medications the patient is taking.

Answer 30

Patient Feedback

Question 31

What do children need to be spoken to at

Answer 31

their cognitive level

Question 32

What level is from birth to age 2

Answer 32

Sensorimotor

Question 33

What level is from age 2 to 7

Answer 33

Preoperational

Question 34

What level is from age 7 to 12

Answer 34

Concrete Operational

Question 35

What level is from age 12 to adulthood

Answer 35

Formal Operational

Question 36

That is the rules governing that protect a patients health information

Answer 36

HIPAA- Health insurance portability and accountability act

Question 37

What includes any information that is collected at the pharmacy that could identify a patient like a name, address, prescription number, date of birth ,diagnosis ,and name of employer.

Answer 37

Protected Health information or PHI

Question 38

According to the privacy regulation, a Pharmacy Technician must make what to collect a patient's signature acknowledging that they received a copy of the NPP (Notice of privacy practices)

Answer 38

A good faith effort

Question 39

What is a multi page document that is specific to the employer and outlines for the patient how a patients PHI is used by the pharmacy.

Answer 39

Notice of Privacy Practices or NPP

Question 40

What are the three ways PHI can be destroyed

Answer 40

Placing used vials in specially marked containers for incinerationBlacking out the PHI with a permanent black marker Giving back the old vials to the patient.

Question 41

What does the patient have a right to receive

Answer 41

A copy of their prescription profile

Question 42

What is the employers responsibility appoint what to oversee the company's overall enforcement of HIPAA

Answer 42

A Privacy Officer