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Public Pharma Cards > test 4 > Flashcards

test 4 Flashcards

1
Q

b.i.d

A

twice a day

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2
Q

Caps

A

capsule

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3
Q

disp.

A

Dispense

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4
Q

Gtt.

A

Drop

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5
Q

p.o.

A

By mouth

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6
Q

p.r.n

A

As Needed

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7
Q

q.d.

A

every day

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8
Q

S.L.

A

Sublingual

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9
Q

Does a Pharmacy Technician serve patents or pharmacists

A

Both

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10
Q

How can a Pharmacy Technicians assist the Pharmacist in providing direct patient care

A

Collecting up to date information for patient records. Assisting in medication therapy or medication reconciliation.

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11
Q

An article published in the American Journal of Health System Pharmacists in 1999, defined direct patent care as using a combination of the following

A

Medication informationSelf careClinical PharmacyPharmaceutical Practice Distribution Practice

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12
Q

Patients expect what kind of care in the pharmacy

A

caring and personal

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13
Q

Patients may have concerns about how the medication will effect them such as:

A

proper method of administration.Possible side effects.interactions with other medicines.

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14
Q

What kind of relationship should a Pharmacy Technician always build

A

A positive Patient-Pharmacy staff relationship

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15
Q

What is the Pharmacy Technicians job

A

Meet patents needs and wants while following proper pharmacy procedures.

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16
Q

What sets a pharmacy apart from other pharmacies patients may chose?

A

The caring attitude with which the Pharmacy Technician and their coworkers serve patients.

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17
Q

What is a set of behaviors that characterizes someone who specializes in a particular field dedicated to service

A

Professionalism

18
Q

Professionals are also distinguished by their what

A

Conduct Appearance,and adherence to to moral standard

19
Q

What are characteristics of a professional

A

Being honestRespecting patient autonomyPracticing confidentialityPracticing beneficenceHaving Fidelity

20
Q

What are moral principles that govern an individual or group

A

Ethics

21
Q

What are ways that a Pharmacy Technician will communicate with patients ,prescribers and healthcare workers to ensure patent care

A

Telephone, Fax, and email

22
Q

What calls are referred to the pharmacist

A

Calls from prescribers, about emergencies, from other pharmacies ,and about prescription errors.

23
Q

What skills include how they stand, what their facial expressions are ,and how they use their gestures

A

Nonverbal

24
Q

What is the body movements made when communicating

A

Kinesics

25
Q

What is the distance between the Pharmacy Technician and the patient while communicating

A

Proxemics

26
Q

What is defined by Pharmacy technicians should move in front of the counters to communicate with the patient ,and also know where to locate items within the pharmacy to assist the patient in finding desired items

A

Environment

27
Q

What questions are important to getting the desired response

A

Framing

28
Q

Using what questions get you a quicker more desired response

A

Close ended

29
Q

Using what questions get you a longer more detailed response

A

Open ended

30
Q

What is always a good idea to gather for more information to support the patient. Be sure to ask about Over-The-Counter (OTC) medications the patient is taking.

A

Patient Feedback

31
Q

What do children need to be spoken to at

A

their cognitive level

32
Q

What level is from birth to age 2

A

Sensorimotor

33
Q

What level is from age 2 to 7

A

Preoperational

34
Q

What level is from age 7 to 12

A

Concrete Operational

35
Q

What level is from age 12 to adulthood

A

Formal Operational

36
Q

That is the rules governing that protect a patients health information

A

HIPAA- Health insurance portability and accountability act

37
Q

What includes any information that is collected at the pharmacy that could identify a patient like a name, address, prescription number, date of birth ,diagnosis ,and name of employer.

A

Protected Health information or PHI

38
Q

According to the privacy regulation, a Pharmacy Technician must make what to collect a patient’s signature acknowledging that they received a copy of the NPP (Notice of privacy practices)

A

A good faith effort

39
Q

What is a multi page document that is specific to the employer and outlines for the patient how a patients PHI is used by the pharmacy.

A

Notice of Privacy Practices or NPP

40
Q

What are the three ways PHI can be destroyed

A

Placing used vials in specially marked containers for incinerationBlacking out the PHI with a permanent black marker Giving back the old vials to the patient.

41
Q

What does the patient have a right to receive

A

A copy of their prescription profile

42
Q

What is the employers responsibility appoint what to oversee the company’s overall enforcement of HIPAA

A

A Privacy Officer

Public Pharma Cards (36 decks)

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