test 4 Flashcards
b.i.d
twice a day
Caps
capsule
disp.
Dispense
Gtt.
Drop
p.o.
By mouth
p.r.n
As Needed
q.d.
every day
S.L.
Sublingual
Does a Pharmacy Technician serve patents or pharmacists
Both
How can a Pharmacy Technicians assist the Pharmacist in providing direct patient care
Collecting up to date information for patient records. Assisting in medication therapy or medication reconciliation.
An article published in the American Journal of Health System Pharmacists in 1999, defined direct patent care as using a combination of the following
Medication informationSelf careClinical PharmacyPharmaceutical Practice Distribution Practice
Patients expect what kind of care in the pharmacy
caring and personal
Patients may have concerns about how the medication will effect them such as:
proper method of administration.Possible side effects.interactions with other medicines.
What kind of relationship should a Pharmacy Technician always build
A positive Patient-Pharmacy staff relationship
What is the Pharmacy Technicians job
Meet patents needs and wants while following proper pharmacy procedures.
What sets a pharmacy apart from other pharmacies patients may chose?
The caring attitude with which the Pharmacy Technician and their coworkers serve patients.
What is a set of behaviors that characterizes someone who specializes in a particular field dedicated to service
Professionalism
Professionals are also distinguished by their what
Conduct Appearance,and adherence to to moral standard
What are characteristics of a professional
Being honestRespecting patient autonomyPracticing confidentialityPracticing beneficenceHaving Fidelity
What are moral principles that govern an individual or group
Ethics
What are ways that a Pharmacy Technician will communicate with patients ,prescribers and healthcare workers to ensure patent care
Telephone, Fax, and email
What calls are referred to the pharmacist
Calls from prescribers, about emergencies, from other pharmacies ,and about prescription errors.
What skills include how they stand, what their facial expressions are ,and how they use their gestures
Nonverbal
What is the body movements made when communicating
Kinesics
What is the distance between the Pharmacy Technician and the patient while communicating
Proxemics
What is defined by Pharmacy technicians should move in front of the counters to communicate with the patient ,and also know where to locate items within the pharmacy to assist the patient in finding desired items
Environment
What questions are important to getting the desired response
Framing
Using what questions get you a quicker more desired response
Close ended
Using what questions get you a longer more detailed response
Open ended
What is always a good idea to gather for more information to support the patient. Be sure to ask about Over-The-Counter (OTC) medications the patient is taking.
Patient Feedback
What do children need to be spoken to at
their cognitive level
What level is from birth to age 2
Sensorimotor
What level is from age 2 to 7
Preoperational
What level is from age 7 to 12
Concrete Operational
What level is from age 12 to adulthood
Formal Operational
That is the rules governing that protect a patients health information
HIPAA- Health insurance portability and accountability act
What includes any information that is collected at the pharmacy that could identify a patient like a name, address, prescription number, date of birth ,diagnosis ,and name of employer.
Protected Health information or PHI
According to the privacy regulation, a Pharmacy Technician must make what to collect a patient’s signature acknowledging that they received a copy of the NPP (Notice of privacy practices)
A good faith effort
What is a multi page document that is specific to the employer and outlines for the patient how a patients PHI is used by the pharmacy.
Notice of Privacy Practices or NPP
What are the three ways PHI can be destroyed
Placing used vials in specially marked containers for incinerationBlacking out the PHI with a permanent black marker Giving back the old vials to the patient.
What does the patient have a right to receive
A copy of their prescription profile
What is the employers responsibility appoint what to oversee the company’s overall enforcement of HIPAA
A Privacy Officer
