MIDTERM! Flashcards
The word pharmacy originated from what greek word
Pharmakon
Pharmacy technicians will always work under the supervision of who
one or more pharmacists
Healthcare providers are responsible for maintaining the patient’s trust, so it is critical that pharmacy technicians protect all PHI which stands for what
Protected health information
DAW
Dispense as written
How do you verify a DEA number
- The first two digits have to be capital letters
- Sum the 1st, 3rd ,and 5th digit
- Sum the 2nd 4th ,and 6th digit
- Double the number in step 3
- Sum steps 2 and 4
- Valid if last digit of step five is the same as the last digit of the DEA number.
If a general recall is received how long does the pharmacy have to complete it
30-60 days
what recall are a Wrong product, Chemical contamination with a serious outcome, and microbial contamination of sterile injectable or ophthalmic products
class 1
what recall is Mislabeling (wrong or missing text or figures), Missing or wrong safety information or inserts or leaflets, and Microbial contamination of sterile products non-ophthalmic and non-injectable with medical consequences
class 2
What recall was faulty packaging having wrong or missing lot numbers or expiration dates, Faulty closure not resulting in any medical consequences, and contamination with no medical consequences including microbial spoilage, dirt ,or detritus and/or particulate matter
class 3
First five digits of NDC number
Manufacturer
middle four digit of NDC number
Product
Last one to two digits of NDC
Quantity
What must all prescription drugs have on it
Legend statement
Transfer of controlled substances form
222
Destruction of colterols
41
BID
Twice a day
Caps
Capsule
Disp.
Dispense
Gtt
Drop
prn
as needed
Qid
Four times a day
reactions to stimuli based on psychological or behavioral responses
Emotions
what is thinking for ones self and acting when needed
Initiave
what is being prepared and being able to acess what is needed
Oragnization
What is the ability to control stressors and balance stress
Stress management
What is the stress experienced when a person cannot control the situation
distress
what is a drive from ones self to be better
Self motivation
what is tolerance from stress
stress hardiness
What is motivation from external sourses
Extrinsic modivation
what is motivation from internal sources
intrinsic motivation
What is the discourse of people of incompatible goals or needs
conflict
Does a Pharmacy Technician serve patents or pharmacists
both
What kind of relationship should a Pharmacy Technician always build
A positive Patient-Pharmacy staff relationship
What is a set of behaviors that characterizes someone who specializes in a particular field dedicated to service
professionalism
What are moral principles that govern an individual or group
ethics
What are ways that a Pharmacy Technician will communicate with patients ,prescribers and healthcare workers to ensure patent care
Telephone, Fax, and email
What is the body movements made when communicating
Kinesics
What is the distance between the Pharmacy Technician and the patient while communicating
proxemics
Using what questions get you a quicker more desired response
closed ended
Using what questions get you a longer more detailed response
open ended
What do children need to be spoken to at
their cognitive level
That is the rules governing that protect a patients health information
HIPAA- Health insurance portability and accountability act
What is a form of patient cost sharing that requires patients to pay a specified dollar amount for every prescription receved
Copayment
What is a form of patient cost sharing that requires patients to pay a specified percentage of their prescription expences
Coinsuence
What is a plan that only covers prescription expenses after the patient has paid a specified dollar amount out of pocket
Deductible
What is a 6 digit number that the pharmacy uses to identify which insurance provider should receive the claim
BIN#: Bank Identification number
What is an additional identifier that can be used to route prescription claims
PCN#: Processor control number
Using the wrong what can result in incorrect reimbursement rates or cause audit problems later
NDC Number
What is created to ensure that a group of pharmacies gets the best prices by allowing them to purchase their products in bulk
A GPO group purchasing organization
What identifies the minimum number of units on hand that triggers a replenish order
A reorder point
What is the number of units that must be ordered to replenish the inventory to optimum level with out going over. Based on usage and the amount of time it takes to receive the order.
the reorder quantity
What are invoiced separately and should ALWAYS be checked in by a pharmacist
Controlled Substances
