TEST 1 - UNIT E.1 - PP - COMMUNICATION

Question 1

Communication

Answer 1

•The process by which information is transferred from one person to another.

Question 2

•Information is shared between

Answer 2

the sender and receiver through verbal connection, body language, emotions, and the use of technology or other equipment.

Question 3

Shannon-WeaverCommunication Model

Answer 3

•One of the first communication models.

Question 4

Shannon-WeaverCommunication Model DESIGNED AS

Answer 4

•technical communication model but laid the groundwork for future variations.

Question 5

Shannon-WeaverCommunication Model comprised of

Answer 5

sender, encoder, channel, decoder, receiver, and noise.

Question 6

Schramm’s Model of Communication

Answer 6

This model suggests that communication is an engaged process where the sender and receiver send messages back and forth and receive feedback.

Question 7

Berlo’s Model of Communication

Answer 7

Often called the
S-M-C-R model for the four components, which are comprised of sender, message, channel, and receiver.

Question 8

Berlo’s Model of Communication 4 components

Answer 8

sender, message, channel, and receiver.

Question 9

There are multiple communication models, but each has at minimum a

Answer 9

sender, receiver, and message.

Question 10

Feedback allows

Answer 10

the sender and receiver to know the message was properly understood.

Question 11

Both verbal and nonverbal communication play important roles in

Answer 11

interactions among nurses, clients, and their families.

Question 12

verbal communication

Answer 12

(what is said)

Question 13

nonverbal communication

Answer 13

(physical gestures, also known as body language)

Question 14

Auditory Communication

Answer 14

What the receiver hears when the sender speaks a message.
Speed and tone of voice
Physical and intellectual disabilities or outside disruptors like noise from medical equipment.

Question 15

Emotional Communication

Answer 15

•The speaker’s emotional state when conveying a message.

Question 16

Messages conveyed with negative emotions or a condescending attitude will

Answer 16

•not be well received by the listeners.

Question 17

•Speaking to a client from an empathetic frame of mind will often

Answer 17

help build trust and a positive rapport.

Question 18

Energetic Communication

Answer 18

How the person projects themselves.
Maintaining a caring and compassionate attitude and demonstratingempathy.

Question 19

Four Modes of Communication

Answer 19

Verbal
Nonverbal
Electronic
Written

Question 20

Communication Styles:

Answer 20

passive
Assertive
Aggressive
Passive Aggressive

Question 21

•Passive

Answer 21

want to avoid conflict, so individual says nothing or simply agrees.
Conflict avoidance, anxious, hesitates to stand up for self

Question 22

•Assertive

Answer 22

honest and clear communication that does not violate the rights of others.
Honest and clear communication, advocates for self and uses “I” statements

Question 23

•Aggressive

Answer 23

communication that is verbally, and sometimes physically, abusive.
Uses “you” statements, verbally abusive, controlling and interruptive

Question 24

•Passive Aggressive

Answer 24

communication that appears passive on the surface, but often, the individual is demonstrating anger in a subtle, indirect, or secretive way.
Acts out of anger in indirect way, feels powerless and resetful, sarcastic

Question 25

Clients’ psychosocial and physiological factors, as well as those of the nursing staff, can influence communication

Answer 25

effectiveness

Question 26

Communication Influencers

Answer 26

psychosocial factors
physiological factors
developmental and cognitive factors
situational and envornmental factors
cultural and demographic factors

Question 27

•Psychosocial Factors

Answer 27

Nursing is often faced with a lack of available staff and time constraints.
Patients: emotional support, financial and spiritual concerns

Question 28

•Physiological Factors

Answer 28

Hearing and vision loss

Question 29

•Developmental and Cognitive Factors

Answer 29

Autism
Down’s Syndrome
Disease processes

Question 30

Therapeutic Communication

Answer 30

Listening skills
Empathy

Question 31

Nontherapeutic communicationresults in

Answer 31

misunderstandings, poor patient care, and decreased patient satisfaction.

Question 32

Developing Relationships (nurse - client) - stages

Answer 32

Orientation
Identification
Exploitation
Resolution/Termination

Question 33

Therapeutic Communication Techniques

Answer 33

Active listening
Open-ended questions
Accepting
Giving recognition
Restating
Summarizing
Reflecting

Question 34

Interprofessional Communication

Answer 34

Institute of Medicine (IOM)
The Interprofessional Education Collaborative

Question 35

•Institute of Medicine (IOM)

Answer 35

??

Question 36

•Institute of Medicine (IOM)
•The Interprofessional Education Collaborative

w. regards to interprofessional communication

Answer 36

Work with each other respectfully
Work together utilizing each other’s knowledge to care for clients and promote health
Communicate effectively as a team to promote clients’ health
Use effective dynamics and values within the team to develop and use client-centered care and health promotion policies

Question 37

•Work with each other

Answer 37

respectfully

Question 38

•Work together utilizing each other’s knowledge to

Answer 38

care for clients and promote health

Question 39

•Communicate effectively as a team to

Answer 39

promote clients’ health

Question 40

•Use effective dynamics and values within the team to develop and use

Answer 40

client-centered care and health promotion policies

Question 41

Motivational Interviewing

Answer 41

•A form of therapeutic communication that allows the nurse and client to develop plans to promote the client’s using several techniques.

Question 42

Motivational Interviewing mnemonic

Answer 42

OARS

Question 43

Motivational Interviewing mnemonic OARS - O

Answer 43

•open-ended questions

Question 44

Motivational Interviewing mnemonic OARS - A

Answer 44

•affirmations

Question 45

Motivational Interviewing mnemonic OARS - R

Answer 45

•reflective listening

Question 46

Motivational Interviewing mnemonic OARS - S

Answer 46

•summarizing

Question 47

Nontherapeutic Barriers

Answer 47

Not listening
Rejecting what the client is saying
Being critical
Trying to reassure the client by dismissing concerns
Giving advice
Lack of time
Biases

Question 48

Sample Communication Barriers

Answer 48

Language differences
Cultural diversities
Speech or hearing impairments
Developmental or cognitive disorders
Medication effects
Effects of recreational drugs
Distress
Environmental factors