Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

D072 Fundamentals in Business > Term First > Flashcards

Term First Flashcards

1
Q

Ability

A

Possession of the means or skill to do something

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Active listening

A

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

aggressive communicator

A

Forceful communication style often carried out in a loud and hostile manner

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Attraction–selection–attrition (A–S–A)

A

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Attrition

A

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Autocratic style

A

Leadership style that keeps close control over subordinates and does not seek much input from others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

barrier to effective communication

A

Factor that prevents the receiver from receiving and understanding the message accurately

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Behavioral Event Interviews

A

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

channel

A

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

code of ethics

A

Guide that publicly sets out an organization’s key values and ethical obligations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Coercive power

A

Ability to take something away or punish someone for noncompliance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Communication

A

Sharing understanding and meaning via oral, nonverbal, and written forms

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

communication style

A

Dominant way in which an individual interacts and exchanges information with others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Consideration

A

The relationship oriented behaviors of a leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

corporate culture

A

The attitudes, values, and standards of behavior that distinguishes one organization from another

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

corporate social responsibility (CSR)

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

cultural alignment

A

Linking of organizational goals with the employees’ personal goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

cultural diversity

A

The existence of a variety of cultural or ethnic groups within a workplace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

CVF model

A

Framework for assessing organizational culture and organizational dynamics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

empathy

A

Being attuned and sensitive to the emotional states of others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

employee-member-centered behaviors

A

Behaviors that focus on supporting employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

EQ

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Ethics

A

Principles that serve as a guide about how to behave

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Expert power

A

Power based on knowledge and special skill or experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Formal leaders

A

A person who is officially designated as the leader of a group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

greenwashing

A

When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Idealized influence

A

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

illegal-ethical

A

Dilemma in which the ethical choice would be in violation of established laws

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

individual contributor

A

An individual contributor is someone uses their personal skills to contributes to a team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Individualized consideration

A

Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Influence tactics

A

The way individuals attempt to influence one another in organizations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

Informal leaders

A

A person who is not officially appointed as the head of a group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

Information power

A

Power that stems from when a leader possesses knowledge that others need or want

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

Initiating

A

The task-related behaviors of a leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

inspirational appeals

A

Engage values, emotions, and beliefs to gain support for course of action

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

Intellectual stimulation

A

Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

Intelligence

A

The ability to acquire and apply knowledge and skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

intelligence quotient

A

A number representing a person’s reasoning ability as compared to the statistical norm or average for their age

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

Internal transparency

A

Degree to which an organization operates with openness, communication, and accountability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

international business culture

A

Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography

45
Q

Job-centered behaviors

A

Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources

46
Q

journaling

A

Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns

47
Q

Knowledge

A

Facts, information, and skills acquired by a person through experience or education

48
Q

Laissez-faire style

A

A largely “hands-off” leadership style that provides considerable freedom to subordinates

49
Q

leader

A

A person who holds a dominant position within a field and can exercise a high degree of control or influence over others

50
Q

Leadership

A

The activity of leading a group of people or an organization or the ability to do this

51
Q

leadership style

A

Manner and approach of providing direction, implementing plans, and motivating people

52
Q

legal

A

An act that is allowed or is in conformity with the law of the land

53
Q

legal-ethical

A

When the law and personal or organizational ethics are in accordance with each other

54
Q

legal-unethical

A

Dilemma in which established laws are not in accordance or do not uphold the ethical choice

55
Q

Legitimate power

A

Power that comes from one’s organizational role or position

56
Q

locus of control

A

Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control

57
Q

Machiavellian

A

Cunning, scheming, and unscrupulous

58
Q

manager

A

An individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them

59
Q

McKinsey 7-S

A

An organizational model developed in the 1980s by Tom Peters and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key internal aspects of an organization that need to be aligned if it is too achieve its objectives and improve performance

60
Q

Mechanistic

A

Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions

61
Q

meditation

A

Focusing all of your energy and attention on one specific area of the present moment

62
Q

mindfulness

A

Consciousness of the present moment

63
Q

Morals

A

Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group

64
Q

motivation

A

Emotional tendencies that impact your ability to reach personal goals

65
Q

Nonverbal communication

A

Expressing information without the use of spoken or written words, such as using body language, tone of voice, facial expressions, and even silence

66
Q

Oral communication

A

xpressing information or ideas through spoken words

67
Q

Organic

A

Organizational structure characterized by (1) flatness: communications and interactions are horizontal, (2) low specialization: knowledge resides wherever it is most useful, and (3) decentralization: great deal of formal and informal participation in decision-making

68
Q

Organizational culture

A

The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business

69
Q

Organizational ethics

A

Rules, principles, and standards for deciding what is morally right or wrong when doing business

70
Q

Organizational structure

A

A system used to define a hierarchy within an organization

71
Q

Participative style

A

Leadership style that seeks input from subordinates

72
Q

passive communicator

A

Tentative communication style used by those who are hesitant to speak up

73
Q

passive-aggressive communication style

A

Indirect communication style that uses hidden messages to express needs and ideas

74
Q

Pentagon Papers

A

Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War

75
Q

people-oriented style

A

Leadership style that is primarily concerned with interpersonal relations in the workplace

76
Q

Person–job fit

A

The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands

77
Q

Person–organization fit

A

The degree to which a person’s values, personality, goals, and other characteristics match those of the organization

78
Q

Personal Communication

A

Information that is exchanged between sender and recipient for personal purposes

79
Q

Personal competencies

A

Emotional intelligence competencies related to self-awareness, self-regulation, and motivation

80
Q

personal ethics

A

Codes, principles, and values that shape our interactions with others

81
Q

personality

A

The relatively stable feelings, thoughts, and behavioral patterns a person has

82
Q

Power

A

The ability to influence the behavior of others to get what you want

83
Q

Process management

A

The management initiative to design work processes so that they align with the organization’s strategic goals

84
Q

professional communication

A

Information that is exchanged in a business context for the commercial benefit of an organization

85
Q

Rational persuasion

A

Using facts, data, and logical arguments to try to convince others that your point of view is the best alternative

86
Q

Referent power

A

Ability of the leader to influence people because of their attraction and respect to the leader

87
Q

rehearsing

A

When the receiver is preparing what to say in response instead of actively listening to sender’s message

88
Q

Relationship management

A

Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction.

89
Q

Reward power

A

Ability to grant a reward to an employee in exchange for job performance

90
Q

Sarbanes–Oxley Act (SOX)

A

Law aimed at improving corporate transparency by requiring clear reporting practices

91
Q

self-awareness

A

Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts

92
Q

self-regulation

A

Controlling your thoughts and impulses in order to manage your internal state

93
Q

Simulation Feedback

A

Participation in challenging emotional intelligence simulations in order to receive feedback on EQ competencies

94
Q

Situational Theories of Leadership

A

Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances

95
Q

Skills

A

Experience and behaviors associated with the application of knowledge

96
Q

Social competencies

A

Emotional intelligence competencies related to empathy and social skills

97
Q

social skills

A

A broad range of behaviors related to managing relationships with others

98
Q

Stakeholders

A

Those who have a stake in the performance and output of an organization, such as employees, unions, investors, suppliers, consumers, local and national governments, and communities

99
Q

supportive communication

A

Used to preserve a positive relationship between communicators while still addressing the problem at hand

100
Q

Surveys

A

Questionnaires that track preferred actions in specific emotional intelligence situations

101
Q

task-oriented style

A

Leadership style that is primarily concerned job tasks

102
Q

transactional leadership

A

Leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership

103
Q

transformational leadership

A

Leadership style that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership

104
Q

Values

A

Stable life goals that people have, reflecting what is most important to them

105
Q

Wechsler Adult Intelligence Scale

A

An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents

106
Q

WGU Code of Student Conduct

A

Those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization

107
Q

World Trade Organization (WTO)

A

International organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members

108
Q

Written communication

A

Expressing information in the form of written words

D072 Fundamentals in Business (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions