Question First Flashcards
Possession of the means or skill to do something
ability
Giving the sender full, undisturbed attention with the intention of fully receiving his or her message
Active listening
Forceful communication style often carried out in a loud and hostile manner
aggressive communicator
Productive communication style used by those who express their ideas while listening attentively to others
assertive communicator
A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave
Attraction–selection–attrition (A–S–A)
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death
Attrition
Leadership style that keeps close control over subordinates and does not seek much input from others
Autocraticstyle
Factor that prevents the receiver from receiving and understanding the message accurately
barrier to effective communication
Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan
Behavioral Event Interviews
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call
channel
Guide that publicly sets out an organization’s key values and ethical obligations
codeof ethics
Ability to take something away or punish someone for noncompliance
Coercive power
Sharing understanding and meaning via oral, nonverbal, and written forms
Communication
Dominant way in which an individual interacts and exchanges information with others
communication style
The relationship oriented behaviors of a leader
Consideration
The attitudes, values, and standards of behavior that distinguishes one organization from another
corporate culture
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally
corporate social responsibility (CSR)
Linking of organizational goals with the employees’ personal goals
culturalalignment
The existence of a variety of cultural or ethnic groups within a workplace
cultural diversity
Framework for assessing organizational culture and organizational dynamics
CVF model
A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses
Design thinking
When information transmitted is interpreted by the receiver in the way it was intended by the sender
Effective communication
The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically
emotional intelligence
The level of a person’s emotional intelligence, often as represented by a score in a standardized test
Emotional quotient