Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

D072 Fundamentals in Business > Question First > Flashcards

Question First Flashcards

1
Q

Possession of the means or skill to do something

A

ability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

A

Active listening

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Forceful communication style often carried out in a loud and hostile manner

A

aggressive communicator

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Productive communication style used by those who express their ideas while listening attentively to others

A

assertive communicator

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave

A

Attraction–selection–attrition (A–S–A)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

A

Attrition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Leadership style that keeps close control over subordinates and does not seek much input from others

A

Autocraticstyle

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Factor that prevents the receiver from receiving and understanding the message accurately

A

barrier to effective communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

A

Behavioral Event Interviews

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

A

channel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Guide that publicly sets out an organization’s key values and ethical obligations

A

codeof ethics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Ability to take something away or punish someone for noncompliance

A

Coercive power

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Sharing understanding and meaning via oral, nonverbal, and written forms

A

Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Dominant way in which an individual interacts and exchanges information with others

A

communication style

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

The relationship oriented behaviors of a leader

A

Consideration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

The attitudes, values, and standards of behavior that distinguishes one organization from another

A

corporate culture

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

A

corporate social responsibility (CSR)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Linking of organizational goals with the employees’ personal goals

A

culturalalignment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

The existence of a variety of cultural or ethnic groups within a workplace

A

cultural diversity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Framework for assessing organizational culture and organizational dynamics

A

CVF model

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

A

Design thinking

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

When information transmitted is interpreted by the receiver in the way it was intended by the sender

A

Effective communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

A

emotional intelligence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

A

Emotional quotient

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Being attuned and sensitive to the emotional states of others

A

empathy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Behaviors that focus on supporting employees

A

employee-member-centeredbehaviors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

A

EQ

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Principles that serve as a guide about how to behave

A

Ethics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Power based on knowledge and special skill or experience

A

Expert power

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

A person who is officially designated as the leader of a group

A

Formal leaders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

A

greenwashing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate

A

Idealized influence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Dilemma in which the ethical choice would be in violation of established laws

A

illegal-ethical

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

An individual contributor is someone uses their personal skills to contributes to a team

A

individual contributor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use

A

Individualized consideration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

The way individuals attempt to influence one another in organizations

A

Influence tactics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

A person who is not officially appointed as the head of a group

A

Informal leaders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

Power that stems from when a leader possesses knowledge that others need or want

A

Information power

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

The task-related behaviors of a leader

A

Initiating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

Engage values, emotions, and beliefs to gain support for course of action

A

inspirational appeals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself

A

Inspirational motivation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization

A

Intellectual stimulation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

The ability to acquire and apply knowledge and skills

A

Intelligence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

A number representing a person’s reasoning ability as compared to the statistical norm or average for their age

A

intelligence quotient

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

Degree to which an organization operates with openness, communication, and accountability

A

Internal transparency

46
Q

Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography

A

international business culture

47
Q

Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources

A

Job-centered behaviors

48
Q

Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns

A

journaling

49
Q

Facts, information, and skills acquired by a person through experience or education

A

Knowledge

50
Q

A largely “hands-off” leadership style that provides considerable freedom to subordinates

A

Laissez-faire style

51
Q

A person who holds a dominant position within a field and can exercise a high degree of control or influence over others

A

leader

52
Q

The activity of leading a group of people or an organization or the ability to do this

A

Leadership

53
Q

Manner and approach of providing direction, implementing plans, and motivating people

A

leadership style

54
Q

An act that is allowed or is in conformity with the law of the land

A

legal

55
Q

When the law and personal or organizational ethics are in accordance with each other

A

legal-ethical

56
Q

Dilemma in which established laws are not in accordance or do not uphold the ethical choice

A

legal-unethical

57
Q

Power that comes from one’s organizational role or position

A

Legitimate power

58
Q

Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control

A

locus of control

59
Q

Cunning, scheming, and unscrupulous

A

Machiavellian

60
Q

An individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them

A

manager

61
Q

An organizational model developed in the 1980s by Tom Peters and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key internal aspects of an organization that need to be aligned if it is too achieve its objectives and improve performance

A

McKinsey 7-S

62
Q

Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions

A

Mechanistic

63
Q

Focusing all of your energy and attention on one specific area of the present moment

A

meditation

64
Q

Consciousness of the present moment

A

mindfulness

65
Q

Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group

A

Morals

66
Q

Emotional tendencies that impact your ability to reach personal goals

A

motivation

67
Q

Expressing information without the use of spoken or written words, such as using body language, tone of voice, facial expressions, and even silence

A

Nonverbal communication

68
Q

Expressing information or ideas through spoken words

A

Oral communication

69
Q

Organizational structure characterized by (1) flatness: communications and interactions are horizontal, (2) low specialization: knowledge resides wherever it is most useful, and (3) decentralization: great deal of formal and informal participation in decision-making

A

Organic

70
Q

The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business

A

Organizational culture

71
Q

Rules, principles, and standards for deciding what is morally right or wrong when doing business

A

Organizationalethics

72
Q

A system used to define a hierarchy within an organization

A

Organizational structure

73
Q

Leadership style that seeks input from subordinates

A

Participative style

74
Q

Tentative communication style used by those who are hesitant to speak up

A

passive communicator

75
Q

Indirect communication style that uses hidden messages to express needs and ideas

A

passive-aggressive communication style

76
Q

Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War

A

Pentagon Papers

77
Q

Leadership style that is primarily concerned with interpersonal relations in the workplace

A

people-orientedstyle

78
Q

The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands

A

Person–job fit

79
Q

The degree to which a person’s values, personality, goals, and other characteristics match those of the organization

A

Person–organization fit

80
Q

Information that is exchanged between sender and recipient for personal purposes

A

Personal Communication

81
Q

Emotional intelligence competencies related to self-awareness, self-regulation, and motivation

A

Personal competencies

82
Q

Codes, principles, and values that shape our interactions with others

A

personal ethics

83
Q

The relatively stable feelings, thoughts, and behavioral patterns a person has

A

personality

84
Q

The ability to influence the behavior of others to get what you want

A

Power

85
Q

The management initiative to design work processes so that they align with the organization’s strategic goals

A

Process management

86
Q

Information that is exchanged in a business context for the commercial benefit of an organization

A

professional communication

87
Q

Using facts, data, and logical arguments to try to convince others that your point of view is the best alternative

A

Rational persuasion

88
Q

Ability of the leader to influence people because of their attraction and respect to the leader

A

Referent power

89
Q

When the receiver is preparing what to say in response instead of actively listening to sender’s message

A

rehearsing

90
Q

Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction.

A

Relationship management

91
Q

Ability to grant a reward to an employee in exchange for job performance

A

Reward power

92
Q

Law aimed at improving corporate transparency by requiring clear reporting practices

A

Sarbanes–Oxley Act (SOX)

93
Q

Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts

A

self-awareness

94
Q

Controlling your thoughts and impulses in order to manage your internal state

A

self-regulation

95
Q

Participation in challenging emotional intelligence simulations in order to receive feedback on EQ competencies

A

Simulation Feedback

96
Q

Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances

A

SituationalTheories of Leadership

97
Q

Experience and behaviors associated with the application of knowledge

A

Skills

98
Q

Emotional intelligence competencies related to empathy and social skills

A

Social competencies

99
Q

A broad range of behaviors related to managing relationships with others

A

social skills

100
Q

Those who have a stake in the performance and output of an organization, such as employees, unions, investors, suppliers, consumers, local and national governments, and communities

A

Stakeholders

101
Q

Used to preserve a positive relationship between communicators while still addressing the problem at hand

A

supportive communication

102
Q

Questionnaires that track preferred actions in specific emotional intelligence situations

A

Surveys

103
Q

Leadership style that is primarily concerned job tasks

A

task-oriented style

104
Q

Leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership

A

transactional leadership

105
Q

Leadership style that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership

A

transformational leadership

106
Q

Stable life goals that people have, reflecting what is most important to them

A

Values

107
Q

An IQ test designed to measureintelligenceand cognitive ability inadultsand older adolescents

A

Wechsler Adult Intelligence Scale

108
Q

The organizational code of ethics that governs responsible and respectful behavior at WGU

A

WGU Code of Student Conduct

109
Q

Those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization

A

whistleblowers

110
Q

International organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members

A

World Trade Organization (WTO)

111
Q

Expressing information in the form of written words

A

Written communication

D072 Fundamentals in Business (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions