Study Guide - Unit 5 Flashcards
Define emotional intelligence (EI).
(U5, M6, L11)
The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically
What are the building blocks that make up EI? (U5, M6, L11)
Self-awareness, self-management, social awareness, relationship management.
How is self-awareness different than self-management?
(U5, M6, L11)
Self-awareness is the ability to accurately perceive, access, and exhibit appropriate emotions where self-management enables you to channel your emotions in a positive way when needed.
How is a person’s EI measured? (U5, M6, L11)
A person’s EI is measured by their Emotional Quotient. Reasearch has shown that a high EQ is a better indicator of personal and work success than a high IQ.
What is the difference between EI and IQ? (U5, M6, L11)
EI is emotional intelligence, whereas IQ is a measure of your ability to learn or your general mental ability. IQ is a measure of intelligence that is adjusted for age.
What can EI enable people to do?
(U5, M6, L12)
Emotional intelligence enables people to build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team.
What are the benefits of leaders having a high EI?
(U5, M6, L12)
Leaders are professionsals who can demonstrate higher EQ are more likely to be successful in the workplace in the areas of diversity and inclusion, employee engagement, and emerging technology.
How does high EI help global leaders?
(U5, M6, L12)
Successful glocal leaders with high EQ demonstrate self-awareness by understanding how their own values and cultural norms compare to those of other countries. International business leaders also use self-regulation and social skills to adapt to different cuitures and interact in a culturally sensitive manner.
What four things does an ethical leader need? (U5, M6, L13)
High emotional intelligence, moral strength, grit, and courage.
What is moral identity?
(U5, M6, L13)
Moral identity has to do with the extent to which people want to see themselves as ethical, caring people. People with a strong moral identity are more considerate of others and are also significantly more considerate if they are also good at resulating their emotions.
What role does courage play in being an ethical leader?
(U5, M6, L13)
Courage is the willingness to face agony, pain, intimidation, or uncertainty, even when you are reluctant or fearful. Ethical leaders need to be able to take risks and do the right thing, even when they are afraid and regardless of the potental consequences/
What role does grit play in being an ethical leader? (U5, M6, L13)
Grit closely correlates with emotional intelligence and has the abiility to manage emotions. Leaders use both emotional intelligence and grit to foster organiztional growth that aligns with their personal passion and vision.
Define the term “machiavellianism” (U5, M6, L13)
Cunning, scheming, and unscrupulous
What are the four areas of Emotional Intelliegence?
(U5, M6)
Self-awareness, self management, social awareness, and relationship management.
What are the five principles of Emotional Intelligence?
(U5, M6)
Self-awareness, self regiulation, motivation, empathy, and social skills
What are some traits associated with people with High EI?
(U5, M6)
Assertive, ambitious, driving, strong-willed, decisive, warm, entertaining, persuasive, patient, stable, predictable, good listeners, consisten.
How can EI be beneficial in the workplace and your personal life?
(U5, M6)
EI can help you deal effecticely with difficult people and situations. If you can identify your emotions, you can learn to control them. EI enables people to build relationshjips, relate to others in social situations, lead, negotiate conflict, and work in a team.
What is the difference between EI and IQ? (U5, M6)
Emotional intelligence is measured by EQ. IQ is how well you can think/learn and measured differently by age
How can having high EI affect making ethical decisions?
(U5, M6)
One aspect of emotional intelligence is moral identity, which has to do with the extent to which people want to see themselves as ethical, caring people. People with a strong moral identity are more considerate of others and are also significantly more considerate if they are also good at regulating their emotions.
Describe the five principles outlined by Sellie-Dosunmu.
(U5, M7, L14)
Self awareness, self-regulation, movitivation, empathy, and social skills
Define the techniques for improving EI. (U5, M7, L15)
Meditation and Mindfulness, Self-Reflection, Feedback,
How is meditation different than mindfulness?
(U5, M7, L15)
Meditation is the skill of focusing 100% of your energy and attention to a specific area where mindfulness is a state of consciousness inw hich you are aware of the present moment.
How is self-reflection different than mindfulness? (U5, M7, L15)
Self refletion is reflecting on past instances where mindfulness happens in the present.
Describe the three tools outlined by Sellie-Dosunmu to guide feedback.
(U5, M7, L15)
Behaviorial event interviews which are guided interview questions where folks use their own words to describe their thoughts and feelings during a specific situation. The coach then uses specific behaviors and competencies to establish a development plan. Similation feedback: In this type of feedback, individuals role-play in challenging EI similuations and are provided feedback based on their behavioral choices. Coaches then discuss what went well and what could be done differently based on EQ compentencies. Surveys: There are paper or online questionnaires that ask learners to describe their preferred actions in specific situations. More sophisticated surveys require trainers or coaches to be accredited.
Define supportive communication.
(U5, M7, L15)
Supportive communication is a strategy that seeks to preserve a positive reqlationship between communicators while still addressing the problem at hand. Active listing is a key feature of supportive communication; people who call themselves team players need to be able to listen with sincerity and interpret meaning from others.
List the techniques you can use to support other people’s EI growth.
(U5, M7, L16)
Training and education programs. Books, articles, viddeps, and other resources to help increase EI awareness. Can also suggest coaching programs to help others receove feedback and implement an EI development plan. Practiice incident debriefs.
You can support others in their EI evolution by helping them develop what two competencies?
(U5, M7, L16)
Personal compentencies which relate to self-awareness, self-regulation, and motication. Social competencies which relate to developing empathy and social skills.
Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this? (Answer choices: meditation, journaling, feedback)
(U5, M7)
Journaling
As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this? (Answer choices: behavioral event interviews, simulation feedback surveys)
(U5, M7)
Simulation Feedback Surveys
Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-to-speaking ratio. (Answer choices: 50/50, 60/40, 70/30, 80/20)
(U5, M7)
80/20
You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Passive Aggressiveness)
(U5, M7)
Incident debrief
A manager is meeting with an employee to provide coworkers’ feedback on the employee’s interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee’s EI in the workplace. Which method is the manager using to share EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Assertive Communication) (U5, M7)
Coaching Program
