Study Guide - Unit 4

Question 1

Define the term communication. (U4, M5, L9)

Answer 1

Communication can be defined as the process of understanding and sharing meaning.

Question 2

What is required for effective communication? (U4, M5, L9)

Answer 2

Effective Communication is when the message transmissed is interpreted by the receiver in the way it was intended by the sender. Your communicatrion skills jelp you understand others.

Question 3

What are the benefits of good communication skills?

(U4, M5, L9)

Answer 3

Effective communication helps people grasp issues, build rapport with coworkers, achieve consensus, and make decisions.

Question 4

What are the two parts of oral communication?

(U4, M5, L9)

Answer 4

Spoken communication and non-verbal elements such as body language, gestures, and silence.

Question 5

What are the two parts of written communication?

(U4, M5, L9)

Answer 5

Verbal and non-verbal dimensions. The words you choose are the verbal dimension. How you portray por display the, in the nonverbal dimension, which can include the medium, typeface or font,

Question 6

What is the role of nonverbal communication? (U4, M5, L9)

Answer 6

Nonverbal elements convey additional conscious or conscious messages that help enhance communication

Question 7

What is a communication channel? (U4, M5, L9)

Answer 7

Communication channel is how the communication occurs. Verbal communication is through while channel while nonverbal occurs through multiple channels

Question 8

Which form of communication is considered the richest? (U4, M5, L9)

Answer 8

Face-to-face meetings

Question 9

What factors should be considered when selecting a communication channel? (U4, M5, L9)

Answer 9

Communication type, mode, key characterists, Channel quality (scale). How interactive? How immediate? What do you need to convey?

Question 10

What is the main difference between personal and professional communication? (U4, M5, L9)

Answer 10

Personal communication is a process in which information is exchanged between the sender and recipient for personal purposes. This can be contrasted with professional communication, which is the exchange of information, carried out in a business context, done for commercial benefit of an organization.

Question 11

Define the term communication style.

(U4, M5, L10)

Answer 11

Everyone has a unique communication sty;e, or dominant way in which they interact and exchange information with others.

Question 12

What are the four types of communication styles?

(U4, M5, L10)

Answer 12

Passive communicator, aggressive communicator, assertive communicator, passive-aggressive communicator

Question 13

Describe a passive communicator from a nonverbal perspective.
(U4, M5, L10)

Answer 13

From a non-verbal perspective, they tend to be overly soft or shy and often look away.

Question 14

Describe an aggressive communicator from a nonverbal perspective. (U4, M5, L10)

Answer 14

From a non-verbal perspective, aggressive communicators tend to point fingers while talking and have clenched fists, a rigid posture, and hard stares.

Question 15

Describe an assertive communicator from a nonverbal perspective.
(U4, M5, L10)

Answer 15

From a non-verbal standpoint, these individuals have a relaxed posture and smooth and relaxed moments.

Question 16

What is the difference between aggressive and assertive communication styles?
(U4, M5, L10)

Answer 16

Agresssive tends to be dismissive of others feelings while assertive communicators stand up for their own rights but ensure the rights of others are not affected.

Question 17

What is the difference between passive-aggressive and passive communication styles?
(U4, M5, L10)

Answer 17

Passive-aggressive communicators tend to be passive and then later afressive while passive communicators are soft and apologetic the whole way through.

Question 18

What role do personal beliefs play in a person’s communication style?
(U4, M5, L10)

Answer 18

Beliefs shape the way in which indifivuals interpret messages and events. This in turn influences their behavior and communication style.

Question 19

What is active listening?

(U4, M5, L10)

Answer 19

Active listening can be defined as giving full attention to what other people are saying, taking the time to understand the points being made, asking questions as needed, and not interrupting at inappropriate times. Active listening creates real-time relationship between the sender and receover by acknowledging the content and receipt of a message.

Question 20

What are the five rules for active listening?

(U4, M5, L10)

Answer 20

Listen for message content. Listen for feelings. Respond to feelings. Note all cues. Paraphrase and restate./

Question 21

What is the purpose of supportive communication? (U4, M5, L10)

Answer 21

Supportive communication seeks to preserve a positive relationship between both communicators while still addressing the prob’lem at hand.

Question 22

Smiling, fist-pumping and jumping up and down are examples of what type of communication?
(U4, M5)

Answer 22

Non verbal

Question 23

What type of communication requires a great deal of effort, exact and less natural? (U4, M5)

Answer 23

Written

Question 24

______ communications tend to be richer channels and are well suited for complex or unsettling information.
(U4, M5)

Answer 24

Oral

Question 25

Of the following communication types, select the one that is generally considered the most ideal. Be sure you can explain “why.” (U4, M5)

Answer 25

Assertive People who rely on assertive communicator styles respect their rights and the rights of others when communicating. These individuals tend to have the most productive communication style. They are direct but not insulting or offensive. Assertive communicators stand up for their own rights but ensure the rights of others are not affected.

Question 26

Jason gets an undercooked steak and the waitress asks him how he likes his meal. He explodes, yelling at the waitress about her inadequacies regarding remembering his order and demanding that he get a free meal because of the horrible service and incompetent wait staff. Jason is __________________. (U4, M5)

Answer 26

Aggressive