telephone etiquette

Question 1

in what important functions is telephone communication used?

Answer 1

• making client appointments
• answering queries
• confirming and/or changes in schedules

Question 2

you should answer the phone within?

Answer 2

3 rings

Question 3

how do you greet the caller?

Answer 3

according to the time of day

Question 4

what language should be avoided in answering the call?

Answer 4

slang or colloquial language

Question 5

what should you ask for when the caller is giving you information?

Answer 5

their name

Question 6

how long should you hold a call?

Answer 6

1 minute

Question 7

what should you do if you still need to put their call on hold?

Answer 7

apologize and inform them again

Question 8

what should you do if the caller refuses you to take the messages?

Answer 8

tell them that you’ll just return the call, as well as asking for their name and contact number

Question 9

what should you take note in a call?

Answer 9

time and date

Question 10

what do you do when ending a call?

Answer 10

reflective listening, thanking the caller for the call, and waiting for the caller to hang up first