principles of good interpersonal skills for effective customer services Flashcards
1
Q
a business term for a client that receives our services
A
customer
2
Q
the ability to recognize and feel the client’s emotions and display concern to it
A
empathy
3
Q
characteristics, attitude, and talents of an individual that if used in services will lead to good professional relationships
A
interpersonal skills
4
Q
the contentment that the client should feel after a service has been given to them
A
satisfaction
5
Q
are the activities that are offered to our clients to help their hearing or to satisfy their needs
A
services
6
Q
is the inter-action between the clients and the therapists. it involves deeper communication that leads to achieving fulfillment of the needs and preferences of the clients
A
customer service
