Teamwork and team performance

Question 1

Decentralized communication network

Answer 1

Interacting group

• Members communicate directly with one another
• Complex task and nonroutine

Question 2

Centralized communication network

Answer 2

Co-acting team

- Link group member through a central control point

Question 3

Restricted communication network

Answer 3

Counteracting team

• Link subgroups with one another position
• Slow task accomplishment

Question 4

Proxemics

Answer 4

Use of space as people interact

- Rearrange the space to favor communications.

Question 5

High-performance team

Answer 5

See graph

Question 6

Role

Answer 6

Set of expectation with a job or position on a team

Question 7

Role ambiguity

Answer 7

When a person is uncertain about his role or job

Question 8

Role overload

Answer 8

When too much is expected and someone feels overhelmed

Question 9

Role underload

Answer 9

Occurs when too little is expected and someone feels underused

Question 10

Role conflict

Answer 10

Person is unable to meet the expectations of others.

• Intrasender
• Intersender
• Person- role conflict
• Inter-role conflict

Question 11

Role negotiation

Answer 11

Team members meet to discuss, clarify and agree on the role expectations

Question 12

Distributed leadership

Answer 12

Share responsibilities for making task and maintenance contributions to move team forward

Question 13

Task activities

Answer 13

Directly contribute to performance of important group tasks

• Initiating discussion
• Sharing information
• Clarify something that has been said

Question 14

Maintenance activities

Answer 14

Support social and interpersonal relationships among team members

• Encourage participation
• Harmonize difference of opinions
• Praising contribution of others

Question 15

Disruptive behaviors

Answer 15

Incivility and antisocial behavior by members

Question 16

Performance norms

Answer 16

Standard on how hard an employee should work and should accomplish.

Question 17

Common team norms

Answer 17

• Ethics
• Organizational & personal pride
• High-achievement norm
• Support & helpfulness
• Improvement & change

Question 18

How to influence team norms

Answer 18

• Act as positive role model
• Training & support
• Rewards that positively reinforce desired behaviors
• Select members that live up to desired norms

Question 19

Cohesiveness

Answer 19

• Degree to which members of a group are motivated to remain part of it
• High when homogenous in age attitudes, needs and background.

Question 20

Rule of conformity

Answer 20

• Greater the cohesiveness of a team, greater conformity to team norms.

Question 21

Decision making

Answer 21

Process of choosing among alternatives courses of action

Question 22

Ways to make decisions

Answer 22

1. Lack of responses
2. Authority rules
3. Minority rules
4. Majority rules
5. Consensus
6. Unanimity

Question 23

Team decisions (+/-)

Answer 23

\+
Consensus and unanimity offer more information, knowledge and expertise
Strengthens commitment of members
- 
Take longer to make decision
Social pressure to conform
Possibility to force preferred decision

Question 24

Groupthink

Answer 24

Tendency of members in highly cohesive group to lose their critical evaluation capabilities