Nature of teams Flashcards

1
Q

Teams

A

Group of people using their complimentary skills to achieve a common goal for which they’re collectively accountable

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2
Q

Teamwork

A

When workers live up to their collective accountability for goal accomplishments

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3
Q

What Teams Do (3)

A
  • Teams that recommend things
  • Teams that run things
  • Teams that make or do things
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4
Q

Formal Teams

A

Designed to serve specific purpose.

  • Permanent or temporary
  • Can be very large
  • Can be a department, divisions or team
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5
Q

Informal group

A

Non-official and emerge to serve special interest

  • Develop through personal relationships
  • Own network of relationships
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6
Q

Friendship group

A
  • Like each other
  • Take break together
  • Sit together
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7
Q

Interest group

A
  • Share work on non-work interest
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8
Q

Cross-functional team

A
  • Team with member of different unit

- Positive combination of functional expertise and integrative team thinking.

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9
Q

Functional silos problem

A

Members of one functional team fails to interact with another.

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10
Q

Problem-Solving teams

A

Created temporarily to serve a specific purpose

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11
Q

Employee involvement team

A
  • Team to address work-place issues

- Enhance quality, productivity and quality of work

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12
Q

Self-Managing teams

A
  • Self-manage themselves in day-to-day work.
  • Multiskilling
  • Shift might be hard
  • High involvement
  • Participation
  • Empowerment
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13
Q

Virtual teams

A
  • Workers work through virtual mediation
  • Cost ant time efficient
  • Less interpersonal problems
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14
Q

Online Meetings

A
  • Less man-dominated discussion

- Less deference to job titles and status

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15
Q

Effective team

A

Achieve high level of task performance, member satisfaction and team viability

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16
Q

Team viability

A

Team work well enough to continue working on a ongoing basis.

17
Q

Member satisfaction

A

Members :

  • Good contribution to the team
  • Team Meet personal needs
18
Q

How do you measure task performance

A

Achieve goals in standard sense of quantity, quality and timelessness

19
Q

Synergy

A

Whole greater than the sum of its parts

  • No expert = team makes better decision
  • Good for complex problem
  • More creative and innovative
20
Q

Social facilitation

A

One behavior influenced by the presence of others.

- Boost or Detriment

21
Q

Social Loafing

A

Someone doing less in team than he or she would do alone

  • Individual contribution less noticeable
  • Want others to carry workload
22
Q

Problems of working in teams (4)

A
  1. Personal conflict
  2. Differences in work style
  3. Ambiguous agenda
  4. Ill-define problem
23
Q

Stages of team-development

A
  1. Forming stage
  2. Storming stage
  3. Norming stage
  4. Performing stage
  5. Adjourning stage
24
Q

Forming stage

A
  • Getting to know each other
  • Discover acceptable behavior
  • Determining real task
  • Defining group rules
25
Q

Storming stage

A
  • Tension & hostility
  • Pressure from outside demand
  • Members start to understand each other
26
Q

Norming stage

A

Members start to work together as a coordinated team

27
Q

Performing stage

A
  • Structure stable
  • Team mature
  • well-organized and functioning
28
Q

Adjourning stage

A

Team disband when work done

29
Q

Team ressource

A
  • Appropriate goals
  • Well-designed reward system
  • Adequate ressource
  • Appropriate technology
30
Q

Team’s task technical demand

A
  • Task is routine or not
  • Level of difficulty
  • Information requirement
31
Q

Team’s social demand

A

Degree to which issues of interpersonal relationships come into play.

32
Q

Team size

A
  • Bigger team can boost performance and member signification

- Ideal size of 5-7

33
Q

Big teams’ problems

A
  • Satisfaction dip
  • Absenteeism
  • Social loafing
  • Turnover
34
Q

Team composition

A
  • Mix of abilities, size and experience

- Team perform better when member have skills and competence that best fit task demands

35
Q

Firo-B theory

A

Identifies differences between team members on their need to express feelings of inclusion, control and affectation

36
Q

Status congruence

A

When a person’s position in the team is equivalent in the status outside the individual holds outside of it.

37
Q

Homogeneous teams

A
  • Underperform more heterogeneous teams

- Not a lot of problems

38
Q

Diversity-consensus dilemma

A

Diversity makes it harder to work together, especially in early stages

39
Q

Collective intelligence

A

Ability of a team to perform well across a range of tasks