Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MGCR222 > Communication > Flashcards

Communication Flashcards

1
Q

Importance of Communication

A

Nature of communication is changing and ORGs don’t have the same power over information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Communication

A

Process of receiving and send symbols with a meaning attached to it

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Process of communicating

A
  • Information source/sender
  • Encoding
  • Communication channels
  • Receiver (decoding)
  • Feedback
  • Noise
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Nonverbal communication ($)

A

Through :

  • Facial expression
  • Body motions
  • Eye contact
  • Physical gesture
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Presence

A

Art of speaking without using words

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Interpersonal Barriers (3)

A

When interlocutor aren’t able to listen due to personality issues.

  • Selective listening
  • Filter
  • Avoidance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Physical Barriers

A

Interruption of noise or other persons that could interfere with the communications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Semantic Barriers

A

Poor choice or use of words and mixed messages

- Encoding problems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Types of Communication channels (2)

A
  • Formal Channel

- Informal Channel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Grapevine

A

Network of friendships and acquaintances

  • quickly and efficiently
  • rumors
  • Fulfill needs of people involved in them
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Channel richness (3)

A
  1. Face 2 face
  2. Telephones, videoconferences, text
  3. Email, reports and letters
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Communications flow (3)

A
  • Downward
  • Lateral communication
  • Upward communication
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Status differences

A

Potential barriers between people of higher and lower ranks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Supportive Communication Principles (4)

A
  • Focus on problem not person
  • Be specific, not global
  • Own rather than disown
  • Be congruent ( words + body language)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Problem of interpersonal communication (2)

A
  • Defensiveness

- Disconfirmation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Principles of active listening (4)

A

Listening with the purpose of helping the other think through

  • Reflecting
  • Probing
  • Avising
  • Deflecting
17
Q

Reflecting

A

Paraphrasing back what the speaker said, summarizing what was said

18
Q

Probing

A

Asking for additional information that helps elaborate

19
Q

Deflecting

A

Shifting to another topic

20
Q

Advising

A

Telling someone what to do

21
Q

Developmental feedback

A

Giving feedback in a honest and constructive way

22
Q

Technique to give feedback (6)

A
  1. Developmental
  2. Be timely
  3. Prepare ahead of time
  4. Be specific
  5. Do it in private
  6. Limit the focus
23
Q

Type of Noise (6)

A 
Physical distractions
Semantic Error
Mixed messages
Cultural differentiations
Absence of feedbacks
Status effect

MGCR222 (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions