SU # 60__Operational Issues Flashcards
Why is errors and omission insurance important?
Because of the unbelievable exposure to liability that licensees face in real estate transactions.
What should agents know about keeping valuables in the office?
They should put purses and valuables away, secure client keys, remove briefcases and laptops from public view, and lock desks and offices.
What is a coded distress signal and when it is appropriate to use?
A coded distress signal is a secret word or phrase or an agent (who is out in the field showing properties) to use when he or she suspects there may be trouble (or, is in trouble).
Where should an agent park when showing a property and why?
Park at the curb in front of the property rather than in the driveway. In a difficult situation, it would be much easier to escape in your vehicle if you don’t have to back out of a driveway.
The most important aspect of the Agent ID form is:
All of the identifying information, including make and model of car and license number.
Copy of driver’s license.
Current salary
Is to track the agent’s itinerary
All of the identifying information, including make and model of car and license number.
In order to keep the receptionist safe, every office should:
Have desks placed where the receptionist can be seen.
have security cameras.
Use a panic button or a pre-designated panic code word
Teach self-defense measures.
Use a panic button or a pre-designated panic code word
Where is the safest location for your cell phone?
In your car trunk
Clipped to your person.
In your car
In a briefcase
Clipped to your person.
It’s the weekend and you get a call on your listing. The person is in town only until this afternoon and wants to see the property right now. You should:
Show it. Interested buyers are worth any risk.
Always carry a Prospect ID form that you can ask the person to complete.
Suggest meeting first at a busy location.
Call someone and tell them where you will be.
Suggest meeting first at a busy location.
The coded distress signal should be used when:
The agent suspects trouble.
The agent needs the red folder.
The office needs to contact the agent.
The agent is locked out of his or her car.
The agent suspects trouble.
What is a good safety strategy to follow?
Always drive your own vehicle.
Always ride in the customer’s vehicle.
Always take the lead in front of the customer.
Always close the front door when conducting a showing.
Always drive your own vehicle.
Errors and Omissions insurance ________________ .
is required by law.
is a form of liability insurance.
is not recommended.
is the same as a surety bond coverage.
is a form of liability insurance.
Which of the following situations exposes you to greater risk?
A scheduled open house
A scheduled appointment
A scheduled office meeting
A schedule meeting in a busy public location.
A scheduled open house
Where is the most secure location to park your car when showing a property?
In a covered carport.
In an alleyway
At the curb in front of the property.
In the driveway
At the curb in front of the property.
Can your cell phone serve as a safety measure?
Yes, you can use the caller ID.
Yes, you can throw it at the perpetrator.
No, it takes too much time to get it.
No, the batteries are usually low.
Yes, you can use the caller ID.
