Study Week 5 Design For quality

Question 1

What is the Kano model, how to use it?

Answer 1

Kano model contains of:
Attractive Quality 
Expected Quality 
Indifferent Quality
Necessary Quality
Reverse Quality

It’s a way of finding quality characteristics of customers. Through Kano model we can find attributes to what the customer enjoys.
Use of explicit and implicit needs. Direct methods to adress needs for customers that they are aware, interviews, focus groups etc; or not aware of through observations/experiment.

Question 2

Overview steps in QFD

Answer 2

Identify Customer needs and expectations
Rank the Identified needs and expectations
Sketch on a target profile for the company
Decompose needs to:
-Product characteristics 
-Product function
-Process operations 
-Production requirements

Question 3

Four Parts in a QDF process

Answer 3

1. Market analysis
2. Examination of competitors
3. Identification of key factors
4. Translation of key factors into product/process characteristics

Question 4

Pughs Concept selection

Answer 4

A method to develop, evaluate and select various alternatives

• Based on pre-defined criteria
• Performed in a group setting
• A qualitative approach